880 Contract Management courses delivered Online

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Explore the techniques to keep your project on budget with this Cost Management Certification course. This course educates you on project budgeting methods and strategies. Project Managers are responsible for managing projects with the given budget. The value of a Project manager rises with the number of projects he can deliver within the budget. Through this valuable Cost Management Certification course, you will gain an in-depth understanding of project cost estimation, project budget determination and cost control techniques to keep a project budget under control. The comprehensive program has exceptional components that will enhance your knowledge of direct and indirect costs, cost estimates and basic estimates, and funding estimates. You will learn how to control project costs using earned value management techniques to stay on budget and deliver your project successfully.  Learning Outcomes: Familiarize with project cost estimating tools and techniques Learn how to determine project budget Be able to control project costs Learn about funding formulas Deepen your understanding of Earned Value Management techniques Learn about cost baseline and project budget Who is this course for? Anyone interested in keeping a project budget under control and delivering the maximum number of projects within the given budget can take this Cost Management Certification Course course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Cost Management Certification Course provides useful skills to control project budget and would be beneficial for any related profession or industry such as: Project Manager Cost Management Accountant Cost Consultant Unit 01: Introduction Module 01: Introduction 00:01:00 Unit 02: Theoritical Part Module 01: What is Cost Management? 00:03:00 Module 02: Direct and Indirect Costs 00:03:00 Module 03: Analogous Estimating 00:03:00 Module 04: Parametric Estimation 00:04:00 Module 05: Three-Point Estimating 00:02:00 Module 06: Reserve Analysis 00:10:00 Module 07: Cost Estimates and Basis of Estimates 00:03:00 Module 08: Cost Baseline 00:06:00 Module 09: Funding Requirements 00:04:00 Module 10: Earned Value Formulas 00:07:00 Module 11: Project Status 00:06:00 Module 12: Earned Value Example 00:08:00 Module 13: Forecasting Three Scenarios 00:16:00 Module 14: Forecasting Example 00:03:00 Module 15: To-Complete-Performance-Index TCPI 00:06:00 Module 16: Performance Reviews 00:03:00 Module 17: Recap 00:06:00 Unit 03: Project Simulation and Detailed Example Module 01: Direct and Indirect Costs 00:05:00 Module 02: Cost Estimates and Reserve Analysis 00:20:00 Module 03: Cost Baseline and Project Budget 00:03:00 Module 04: Basis of Estimate 00:02:00 Module 05: Funding Requirements 00:07:00 Module 06: Earned Value Calculation 00:15:00 Module 07: Forecasting 00:09:00 Module 08: TCPI 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview The success of a content depends on a lot of parameter and steps. You need to understand these steps if you want to reach your targeted customer. Learn the skills you need to make your content more successful from this Content Management System course and engage more viewers and readers.  In this Content Management System course, you will learn about the steps of making a content successful. You will understand the steps of content writing content management and marketing. This course will help you understand the steps easily with its interactive lessons., You don't need any prior knowledge, this course will teach you content management from scratch. This course will help you to master various skills of content management and make your contents more engaging. This course is ideal for anyone who wants to understand the reasons and functions behind the success of a content. Learning Outcomes Learn about the basic physical about content management Understand what content management system is and its steps Familiarize with content strategies and how to maintain content strategies Improve your content writing and marketing skills Familiarize with different strategies that will help you to market your content and earn more money Learn about different tools that will make your content more engaging Who is this course for? This comprehensive Content Management System course is ideal for those who want to understand the steps of content management. You will learn how you can keep your contents organized and boost your efficiency from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Content Management is a useful qualification to possess and would be beneficial for any related profession or industry such as: Content creators Copywriters Editors Freelancers Content Writers Influencers Content Management System Module 01: Introduction to Content Management Introduction to Content Management 00:15:00 Module 2: Content Management System (CMS) Content Management System (CMS) 00:29:00 Module 03: Basics of Content Management Systems Basics of Content Management Systems 00:28:00 Module 04: Content Strategy Content Strategy 00:27:00 Module 05: Content Marketing Content Marketing 00:28:00 Module 06: Content Marketing Tools and Tactics Content Marketing Tools and Tactics 00:31:00 Module 07: Content Marketing Strategy Content Marketing Strategy 00:31:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Keeping your staff safe is crucial for the survival of your business. If you need to figure out what Construction Design and Management (CDM) is, then you're in luck! This course will enlighten you and give you the knowledge necessary to work alongside CDM regulations. Construction sites are full of dangers, so ensuring workplace safety should be a top priority for all businesses. If an accident occurs, it can be costly and can even result in severe injury or death for the workers involved. This course is provided by experts knowledgeable about the laws and legislation about CDM rules and what is necessary for a safe workplace. On construction sites, there are countless occupational accidents every day; thus, maintaining workplace safety should be a significant concern. This CDM Bundle Includes Course 01: CDM Regulations Course 02: CDM Construction Phase Plan Course 03: CDM Health and Safety Enrol now to ensure your workplace safety! What you will discover are the following: Learn about Construction Design and Management (CDM) Regulations. CDM regulations and construction projects CDM regulations are important site plans for construction projects Validation and enhancement of design standards. Review of Regulations and Legislation Course Significant Points: Accredited CPD course Exam retakes are unlimited, and tutoring is available Easy access to course materials; guaranteed learning satisfaction Lifetime access and 24/7 support Self-paced online course modules Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is intended for those with critical responsibilities, whether they are- Clients in construction. Principal Contractors. Designers in charge. Requirements To enrol in this CDM, all you need is a basic understanding of the English Language and an internet connection. Career path You can explore popular and in-demand careers associated with this course after completing it. Some job fields you can look into are: CDM Co-Ordinator: £20,000- £40,000 per annum Technical Co-ordinator: £15,000- £35,000 per annum Principal Designer: £30,000- £50,000 per annum CDM Advisor: £30,000- £50,000 per annum

Highlights of the Course Course Type: Self-paced online course Duration: 40 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Understand the core concepts of the CDM regulations Demonstrate the legislations that promote safety on construction sites Recognise the application of CDM regulations Evaluate the revised regulations' criteria and the adjustments Identify the roles and legal responsibilities of duty holders Examine the factors that promote health and safety in construction sites Know what legal documents are required to be produced Discover the factors that must be taken into consideration while planning a project Demonstrate several case studies that illustrate how the regulations can be implemented Understand how to use the skills you gained in this course in a practical setting CDM Awareness Training This CDM Awareness Training Course will provide you with the knowledge and skills to maintain safety on construction sites, adhere to the legislation that promotes safety on construction sites and plan a project by identifying all the requirements that must be satisfied. You will learn from expert instructors with experience in the field who will impart the most relevant expertise and best practices. Comply with the legislation Legal duties of duty holders Ensure safety across construction sites Produce proper documents and plans Satisfy the guidelines of the regulations Case studies that show how regulations can be implemented Essential skills, confidence and competence to assist you in this industry Core competencies required to drive a successful career in this industry This CDM Awareness Training course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This CDM Awareness Training course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Who is this course for? This course is ideal for supervisors and managers who are in charge of organising, directing, or overseeing the health and safety procedures of construction sites Builders can also take this CDM Awareness Training Course to enhance their skills and knowledge for a rewarding career in this field Construction site workers can enrol in this course to gain a comprehensive awareness of the safety regulations that will safeguard their well-being at constriction sites Anyone who wants to gain comprehensive knowledge about CDM awareness regardless of their career can also take this CDM Awareness Training Course Entry Requirements This CDM Awareness Training Course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone and a reliable internet connection. Assessment This CDM Awareness Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure.  Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment, the pass mark is 60%. Advance Your Career This CDM Awareness Training Course will provide you with significant opportunities to enter the relevant job market and select your desired career path. Additionally, by showcasing these skills on your resume, you will be able to develop your career, face more competitors in your chosen sector, and increase your level of competition. If you are looking for Working in Confined Spaces, enrol into our affordable and highly informative course, which will open your door towards a wide range of opportunities within your chosen sector.  Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 1: Legislation Module 2: CDM Application and Notification Module 3: Duty Holders and Documents Module 4: Duties and Legal Documents Module 5: Example Projects and Summary Order Your Certificate of Achievement 00:00:00 Obtain Your Certificate of Achievement

Do you need to learn more about workplace management and be an expert in it? If you are searching to learn about management to practice it in your organisation, this course will help you to become a management expert. Description: Anyone who wants to have a successful workplace needs to have proper management skills, especially civility. In this course, you will learn what civility is and what its behavioural indicators are? You will understand the costs of civility and its rewards for your workplace. You will know the proper workplace etiquettes and the basic styles of conflict resolution. Acquire the skills in diagnosing causes of uncivil behaviour and understand the role of forgiveness. Gain the ability to recommend the procedure for systematising civil behaviour suited for your workplace.In this course you will learn the necessary skills, knowledge and information about Workplace Management for your business or organisation to succeed.  Who is the course for? Professionals who are in need of management skills. People who have an interest in knowing workplace management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 2 Certificate in Workplace Management: Civility is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Executive Director Senior Manager Team Leader. Level 2 Certificate in Workplace Management: Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Final Exam Final Exam- Level 2 Certificate in Workplace Management: Civility 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Risk Management refers to the process of identifying, assessing, evaluating and controlling the threats to an organization's capital and earnings. It helps you to determine the potential for losses in an investment and then takes the appropriate action based on that identification. The Certificate in Risk Management defines the risk and risk management elaborately and provides the essential information that you need to consider while managing the risk of a company. The lesson includes the different risk management activities, the techniques of assessing risk, how to respond to a threat, how to plan or how to control the resources. Finally, you will be able to review and evaluate the framework. Learning Outcomes: Provide a definition for risk along with risk management Relate the COSO ERM cube as well as ISO 31000 Learn how to establish a risk management context Narrate the 7 R's along with the 4 T's forming the framework of your risk management activities Design and complete a basic risk assessment Device designs to complete a fundamental risk management Fix the the proper response linked to risks as well as form a strategy for those responses Narrate the prime elements for reporting, monitoring, as well as evaluating a risk management program Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Risk Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Risk Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Certificate in Risk Management Course Overview (Risk Management Certificate Course Level 2) 00:15:00 Understanding Risk 00:30:00 Risk Management Activities 00:05:00 Assessing Risk 00:15:00 Responding to Risks 00:15:00 Resourcing Controls 00:05:00 Reaction Planning 00:15:00 Reporting and Monitoring 00:15:00 Reviewing and Evaluating the Framework 00:15:00 Mock Exam Mock Exam- Risk Management Certificate Course Level 2 00:20:00 Final Exam Final Exam- Risk Management Certificate Course Level 2 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The definition of an organisation's worth has vastly expanded to include things such as reputation, employee knowledge and training initiatives. The balanced scorecard is a new tool created to help execute balanced strategic missions through performance management. This new concept can be learnt about from this Strategic Business Management Plan: Balanced Scorecard course. This course will help you understand balanced scorecard, its benefits and how to avoid pitfalls. It will also teach you to determine if its right for you, identify key elements, strategy map, tactical action plan and much more. So get this course now to learn all of these and improve your organisation. Learning Outcomes: Provide a definition of the balanced scorecard and its benefits Narrate common balanced scorecard pitfalls and how to escape them Fix whether the balanced scorecard is appropriate for your organization Relate the major contents of the balanced scorecard system Identify a strategy map, tactical action plan, and balanced scorecard Produce a vision statement for the balanced scorecard Realise what corporate values, mission statements, and vision statements are and how they link the balanced scorecard Understand what processes support the balanced scorecard Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Strategic Business Management Plan: Balanced Scorecard is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Strategic Business Management Plan: Balanced Scorecard is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview (Strategic Business Management Plan: Balanced Scorecard) 00:15:00 Understanding the Balanced Scorecard 00:30:00 Overview of the Balanced Scorecard Process 00:30:00 Creating a Project Vision Statement 00:30:00 Understanding Organizational Mission, Vision, and Values 00:30:00 Plans and Processes to Build 00:30:00 Building Balanced Scorecard Teams 00:30:00 Mock Exam Mock Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Final Exam Final Exam- Strategic Business Management Plan: Balanced Scorecard 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on Operations Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Operations Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Operations Management. It is available to all students, of all academic backgrounds. Requirements Our Operations Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 19 lectures • 07:38:00 total length •Module 01: Introduction to Operations Management: 00:23:00 •Module 02: Project Management: 00:22:00 •Module 03: Business Development and Succession Planning: 00:27:00 •Module 04: Process Management: 00:26:00 •Module 05: Supply Chain Management: 00:23:00 •Module 06: Planning & Forecasting Operations: 00:23:00 •Module 07: Procurement & Purchasing Management: 00:23:00 •Module 08: Manufacturing & Delivery Operations: 00:19:00 •Module 09: Quality Management: 00:23:00 •Module 10: Managing Risk and Recovery: 00:29:00 •Module 11: Performance Management: 00:21:00 •Module 12: Talent Management: 00:20:00 •Module 13: Communication Skills: 00:26:00 •Module 14: Negotiation Techniques: 00:19:00 •Module 15: Conflict Management: 00:17:00 •Module 16: Stress Management: 00:19:00 •Module 17: Time Management: 00:40:00 •Module 18: Business Environment: 00:19:00 •Module 19: Business Writing Skills: 00:39:00

Overview This comprehensive course on Conflict Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conflict Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conflict Management. It is available to all students, of all academic backgrounds. Requirements Our Conflict Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 23 lectures • 23:26:00 total length •Welcome to the Course: 00:03:00 •What are Conflict and Conflict Management?: 00:03:00 •The Rational and Irrational Sources of Conflict: 00:03:00 •The Effects of Respect on Conflict: 00:04:00 •How to Use Respect to Help Resolve Conflict: 00:05:00 •How Communication Works: 00:05:00 •How we listen: The Four Listening Levels: 00:05:00 •How to Listen Well: 00:04:00 •How Personality Types Conflict: 00:02:00 •How Specific Personalities Clash at Work: 00:04:00 •How to Avoid Personality Clash: 00:02:00 •Resistance: It's Not Conflict yet.: 00:02:00 •The Onion Model of Resistance: 00:07:00 •The Signs of Conflict Escalation: 00:03:00 •The Strategies for Handling Conflict: 00:06:00 •Conflict De-escalation Process: 00:03:00 •Conflict Handling Modes - The Thomas-Kilmann Model: 00:02:00 •The Five Thomas-Kilmann Modes: 00:06:00 •Getting Help from a Third Party: 00:05:00 •How to Recover from a Broken (Professional) Relationship: 00:05:00 •Good Conflict and Bad Conflict: 00:04:00 •The Secret to Avoiding Conflict: 00:03:00 •Assignment - Conflict Management: 2 days, 22 hours