751 Contract Management courses in Manchester delivered On Demand

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Why Facility Management Training Course right for you? Whether you are self-taught or you want to fill in the gaps for better efficiency and productivity, this facility management course will set you up with a solid foundation to become a confident facilitator and develop more advanced skills. This comprehensive facility management course is the perfect way to kickstart your career in the field of facility management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry experts, to enable you to learn quickly and efficiently and at your own pace and convenience. Facility Management Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction What is a Facility What is a Facility What is Facility Management What is Facility Management Why Facility Management Why Facility Management Function of Facility Management Function of Facility Management Principles of Facility Management Principles of Facility Management Triangle of Ps Triangle of Ps Key Facility Management Services Key Facility Management Services Role of a Facility Manager Role of a Facility Manager Types of Functions in FM Types of Functions in FM Models of Facility Management Models of Facility Management Who should take this course? This comprehensive facility management course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of facility management. Entry Requirements There are no academic entry requirements for this facility management course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Risk assessment and management is crucial to the success of any business. Many organisations do not always take the basic precautions, which leads to failure. Successfully managing risks will anticipate mistakes, which leads to a safer work environment, happier employees, and increased productivity. Following a few basic steps explained in this course will help you place your organisation on the path to success. You will be outfitted with the fundamental skills in analysis and assessment of risks. If you want your organisation to survive and grow in the relevant business industry, then learn the practical skills of risk evaluation and management in care in this course! Course Highlights Certified Diploma in Risk Assessment and Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Diploma in Risk Assessment and Management into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Diploma in Risk Assessment and Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Diploma in Risk Assessment and Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Diploma in Risk Assessment and Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Certified Diploma in Risk Assessment and Management Module One - Getting Started FREE 00:30:00 Module Two - Identifying Hazards and Risks FREE 01:00:00 Module Three - Seeking Out Problems Before They Happen (I) 01:00:00 Module Four - Seeking Out Problems Before They Happen (II) 01:00:00 Module Five - Everyone's Responsibility 01:00:00 Module Six - Tracking and Updating Control Measures 01:00:00 Module Seven - Risk Management Techniques 01:00:00 Module Eight - General Office Safety and Reporting 01:00:00 Module Nine - Business Impact Analysis 01:00:00 Module Ten - Disaster Recovery Plan 01:00:00 Module Eleven - Summary of Risk Assessment 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Certified Diploma in Risk Assessment and Management- Activities 00:00:00 Mock Exam Mock Exam- Certified Diploma in Risk Assessment and Management 00:20:00 Final Exam Final Exam- Certified Diploma in Risk Assessment and Management 00:20:00

Description: Be a skilled airport manager and become the centre of the airport by enrolling the Airport Management course. Airport managers are the decision-makers and policy-makers for airports. They are responsible for creating jobs and managing each airport department. Therefore, the role of an airport manager is huge and the demand for an airport manager is high. The course will equip you with all the essential skills for becoming an efficient airport manager. Throughout the course, you will explore the latest International and National Aviation Regulations. The course trains you how to meet the demands of today's unique and dynamic global airport management environment. Instead of these, the course teaches you how to respond quickly and decisively to an emergency and shows you the procedures of passengers boarding system. Finally, the course covers the facilities of the Airport, the importance of Airport safety, how Airport plays a prominent role in the air transportation system, and other essential issues related to Airport. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Airport Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Airport Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Airport Management - Updated Version Module 01: Introduction to Airport Management 00:16:00 Module 02: Airport Customer Service 00:12:00 Module 03: Passenger Terminal Management 00:16:00 Module 04: Airport Components 00:17:00 Module 05: Airport Peaks and Airline Scheduling 00:18:00 Module 06: Cargo Management 00:19:00 Module 07: Aviation Noise Control 00:11:00 Module 08: Weather Control 00:16:00 Module 09: Sustainable Airport Management 00:17:00 Module 10: Security Management 00:17:00 Module 11: Innovation and Growth 00:16:00 Airport Management - Old Version Airport Management INTRODUCTION 00:30:00 OWNERSHIP 00:15:00 ORGANIZATION 00:30:00 ECONOMIC STRUCTURE 00:30:00 STRUCTURE OF RELATIONSHIPS 00:30:00 OPERATIONS AND MAINTENANCE 00:00:00 MASTER PLANNING 00:15:00 FEDERAL RESPONSIBILITIES 00:30:00 ENVIRONMENTAL ISSUES 00:30:00 PERFORMANCE MEASUREMENT 00:30:00 COMPARISON TO FOREIGN AIRPORTS 00:30:00 FUTURE DIRECTIONS 00:30:00 Assessment Assignment - Airport Management 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview From planning to execution, every business needs proper management. Take your first step in the business world with commercial management skills. Learn the necessary commercial management skills from this Commercial Management Masterclass course and give your planning and management skills a huge boost. In this Commercial Management Masterclass course, you will learn the basic principles and fundamentals of commercial management. You will understand how to maintain commercial relationships and improve your negotiation skill. This course will teach you budget management, cash flow management and risk management strategies with understandable and bite-sized lessons.  From this comprehensive Commercial Management Masterclass course, you will be able to understand what is important for your business and how you can plan a successful business plan from scratch. This course will help you acquire the skills you need for business analysis and commercial management. Learning Outcomes Learn about the basic principles of commercial management Understand how you can make a commercial relationship with your partners and clients Understand the importance of partnership agreements Understand the steps of cash flow management Familiarize with different negotiation skills Know about different commercial risk and risk management techniques Gain in-depth knowledge about commercial project management Get to know about the customer life cycle Be able to manage customer lifecycle effectively Understand the roles of shareholders in commercial management Learn about the laws and legislation of commercial management Who is this course for? The Commercial management masterclass course is ideal for aspiring professionals who want to establish their careers in commercial management. This course will teach you negotiation planning and management skills from scratch. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Commercial Management Masterclass course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Commercial Managers Managing Directors Executive Officers Business Owners Entrepreneurs Project Planners Business Analysts Idea Generators Module 01: Introduction to Commercial Management Introduction to Commercial Management 00:26:00 Module 02: Commercial Relationship Part-1 Commercial Relationship Part-1 00:18:00 Module 03: Commercial Relationship Part-2 Commercial Relationship Part-2 00:22:00 Module 04: Partnership and Agreements Partnership and Agreements 00:27:00 Module 05: Budget Management Budget Management 00:35:00 Module 06: Cash Flow Management Part- 1 Cash Flow Management Part- 1 00:22:00 Module 07: Cash Flow Management Part- 2 Cash Flow Management Part- 2 00:25:00 Module 08: Negotiation Negotiation 00:24:00 Module 09: Commercial Risk Management Commercial Risk Management 00:29:00 Module 10: Commercial Project Management Commercial Project Management 00:29:00 Module 11: Customer Relationship Management (CRM) Part-1 Customer Relationship Management (CRM) Part-1 00:32:00 Module 12: Customer Relationship Management (CRM) Part-2 Customer Relationship Management (CRM) Part-2 00:34:00 Module 13: Managing Customer Lifecycle Managing Customer Lifecycle 00:26:00 Module 14: Roles of Shareholders in Commercial Management Roles of Shareholders in Commercial Management 00:32:00 Module 15: Loans and Debts Management Loans and Debts Management 00:26:00 Module 16: Commercial Legislations Commercial Legislations 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you own a business or want to build a business, this Marketing and Sales Certificate Course will help you to get all the plans you will be needed. By this course you will get knowledge about; drafting the original document; identifying the audience; gathering information; researching; describing products plan; and marketing, sales, and accounting terms. By joining this course you will learn about research and analyze the individual's components needed for a business plan, using accounting terms to describe the future for you business, how to explain the purpose and future of your business in easy to understand terms, and much more. Learning Outcomes: Identify what it means bythe term associated with 'marketing' Find out the ways you can low-cost publicity so as to know of their names Learn how you can improvise a marketing strategy along with a marketing campaign Apply their time instead of their money so that you can market their company more proficiently Realise how you can execute a SWOT analysis Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Marketing and Sales Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Marketing and Sales Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Defining Marketing 00:30:00 Recognising Trends 00:15:00 Conducting Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Mock Exam Mock Exam- Marketing and Sales Certificate Course 00:20:00 Final Exam Final Exam- Marketing and Sales Certificate Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Airport Management: Airport Management Course Online Airport Management: Airport Management Course are critical components of any airport, as they are responsible for the upkeep of terminals, runways, and other buildings, as well as ensuring that everything within the airport is in good working order. The role of an airport manager is extensive, and airport managers are in high demand. This Airport Management: Airport Management Course will teach you everything you need to know to become a successful airport manager. You will learn about the most recent international and national aviation laws and regulations as part of this Airport Management: Airport Management Course. The Airport Management: Airport Management Course will teach you how to meet the unique and dynamic requirements of today's global airport management: airport management environment. This Airport Management: Airport Management Course covers a variety of topics such as airline management, planning and development, route planning, marketing, and safety management. You can add this Airport Management: Airport Management Course in your resume this will increase your weight. Main Course: Airport Management Course Free courses included with Airport Management: Airport Management Course Course 01: Level 5 Personal Development Course 02: Anger Management Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Level 5 Photography Course 09: Asbestos Awareness [ Note: Free PDF certificate as soon as completing the Airport Management: Airport Management Course] Airport Management: Airport Management Course Online This Airport Management: Airport Management Course consists of 20 modules. Assessment Method of Airport Management: Airport Management Course After completing Airport Management: Airport Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Airport Management: Airport Management Course After completing the Airport Management: Airport Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Airport Management: Airport Management Course Online This Airport Management: Airport Management Course is appropriate for those newbies who are passionate about building their career in airport management: airport management. Requirements Airport Management: Airport Management Course Online To enrol in this Airport Management: Airport Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Airport Management: Airport Management Course. Be energetic and self-motivated to complete our Airport Management: Airport Management Course. Basic computer Skill is required to complete our Airport Management: Airport Management Course. If you want to enrol in our Airport Management: Airport Management Course, you must be at least 15 years old. Career path Airport Management: Airport Management Course Online After completing this Airport Management: Airport Management Course, you may be able to pursue a career.

The balanced scorecard is a strategic planning and management system used extensively in business and industry, government, and nonprofit organizations. It's practised to regulate business activities to the vision and the strategy of the organization for improving various internal functions of a business. If you're interested in growing the percentage of your business progress by applying the balanced scorecard, then join this Certificate in Balanced Scorecard today. Through this course, understand the concept of balanced scorecard including the benefits of this useful tool. Learn how to reduce the vast amount of information a company's IT systems process into essentials and avoid pitfalls. Course Highlights Certificate in Balanced Scorecard is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certificate in Balanced Scorecard into 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours, 15 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certificate in Balanced Scorecard Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certificate in Balanced Scorecard is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certificate in Balanced Scorecard is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Certificate in Balanced Scorecard Course Overview FREE 00:15:00 Understanding the Balanced Scorecard FREE 00:30:00 Overview of the Balanced Scorecard Process 00:30:00 Creating a Project Vision Statement 00:15:00 Understanding Organizational Mission, Vision, and Values 00:15:00 Plans and Processes to Build 00:15:00 Building Balanced Scorecard Teams 00:15:00

Description: Customer Relationship Management (CRM) is a fundamental part of any product or service driven business. It helps manage customer problems in order to make certain they are or generate repeat purchase. With the help of this Customer Relationship Management Training course you can now ensure the same for your company. This course will teach you about the different terms and benefits of having a CRM system. You will also learn to identify different components of a CRM plan, develop a checklist for success, find out how it creates value for an organisation and customer and much more. All this certainly means you should get this course now. Learning Outcomes: The terms and benefits of CRM on a company's bottom line Analyze the different components of a CRM plan Develop a checklist for readiness and success in CRM Describe how CRM creates value for organizations and customers Consider developmental roles that have the greatest impact on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Relationship Management Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Relationship Management Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Customer Relationship Management Training) 00:05:00 Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Mock Exam Mock Exam- Customer Relationship Management Training 00:20:00 Final Exam Final Exam- Customer Relationship Management Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Explore the techniques to keep your project on budget with this Cost Management Certification course. This course educates you on project budgeting methods and strategies. Project Managers are responsible for managing projects with the given budget. The value of a Project manager rises with the number of projects he can deliver within the budget. Through this valuable Cost Management Certification course, you will gain an in-depth understanding of project cost estimation, project budget determination and cost control techniques to keep a project budget under control. The comprehensive program has exceptional components that will enhance your knowledge of direct and indirect costs, cost estimates and basic estimates, and funding estimates. You will learn how to control project costs using earned value management techniques to stay on budget and deliver your project successfully.  Learning Outcomes: Familiarize with project cost estimating tools and techniques Learn how to determine project budget Be able to control project costs Learn about funding formulas Deepen your understanding of Earned Value Management techniques Learn about cost baseline and project budget Who is this course for? Anyone interested in keeping a project budget under control and delivering the maximum number of projects within the given budget can take this Cost Management Certification Course course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Cost Management Certification Course provides useful skills to control project budget and would be beneficial for any related profession or industry such as: Project Manager Cost Management Accountant Cost Consultant Unit 01: Introduction Module 01: Introduction 00:01:00 Unit 02: Theoritical Part Module 01: What is Cost Management? 00:03:00 Module 02: Direct and Indirect Costs 00:03:00 Module 03: Analogous Estimating 00:03:00 Module 04: Parametric Estimation 00:04:00 Module 05: Three-Point Estimating 00:02:00 Module 06: Reserve Analysis 00:10:00 Module 07: Cost Estimates and Basis of Estimates 00:03:00 Module 08: Cost Baseline 00:06:00 Module 09: Funding Requirements 00:04:00 Module 10: Earned Value Formulas 00:07:00 Module 11: Project Status 00:06:00 Module 12: Earned Value Example 00:08:00 Module 13: Forecasting Three Scenarios 00:16:00 Module 14: Forecasting Example 00:03:00 Module 15: To-Complete-Performance-Index TCPI 00:06:00 Module 16: Performance Reviews 00:03:00 Module 17: Recap 00:06:00 Unit 03: Project Simulation and Detailed Example Module 01: Direct and Indirect Costs 00:05:00 Module 02: Cost Estimates and Reserve Analysis 00:20:00 Module 03: Cost Baseline and Project Budget 00:03:00 Module 04: Basis of Estimate 00:02:00 Module 05: Funding Requirements 00:07:00 Module 06: Earned Value Calculation 00:15:00 Module 07: Forecasting 00:09:00 Module 08: TCPI 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00