Stakeholder Management: It's Not Just for Clients Project managers recognize the importance of active and effective management of their stakeholder clients. But what about the people who work for and with them? Too often these colleagues get 'lost in the sauce' of everyday demands. This presentation provides tips on how NOT to let that happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
The Need to Focus on Business Benefits and Value For decades, project managers were trained to focus on the creation of the deliverables defined in the project's requirement, often with little regard for the expected business benefits and business value. This is now changing as companies have a better understanding of business benefits and value and are updating their methodologies and frameworks. Some frameworks, such as Agile and SCRUM, appear to do a better job identifying than traditional project management practices tracking and reporting business benefits and value. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Managing Portfolios: The Most Broken Function in Businesses Today Organizations need to better control their projects and programs, both current and oncoming. This session outlines five steps in defining a portfolio and connects this to project and program lifecycle management. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Machine Learning and other AI: Are You Ready? Machine Learning is the latest 'hot' title in computing and Artificial Intelligence. It sounds new but is influencing your life already. Machine Learning and AI will affect more and more of your life as they mature and more enabling technologies intersect with them. Machine Learning will change many disciplines and careers, overcoming scale issues, enabling better knowledge and insights, and augmenting many professions. Are you ready? This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Stakeholder Management: It's Not Just for Clients Project managers recognize the importance of active and effective management of their stakeholder clients. But what about the people who work for and with them? Too often these colleagues get 'lost in the sauce' of everyday demands. This presentation provides tips on how NOT to let that happen. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Our extensive Care for Older Adults course is developed thoroughly for you to indulge and learn all the topics with utmost clarity and thorough explanation. This course includes not only one course but THREE courses within the bundle. So you are getting two extra courses for the price of one, no extra money! Our course aims to provide detailed insight into the Care for Older Adults with full support from our teachers. So if you are looking for a convenient way to boost your knowledge further of the Care for Older Adults topic but are too busy to go to a class, then enrol in this course and you are sorted! Our in-depth course has no time limit and can be accessed from anywhere in the world. You'll pick up a ton of fresh information, whether you're a novice or an advanced. The mega course's sheer size and breadth speak for itself! So, do not delay any further; we are excited and looking forward to letting you in our CPD Accredited course as much as you are! The following courses will not only fast-track your career but also make it even more rewarding: Course 01: Adult Nursing Course 02: Family Support Worker Course 03: Mental Health Awareness Diploma Learning Outcome From this interactivecourse, you will be able to: Deep dive into the basics of Care for Older Adults. Learn how to improve your skills in general. Increase your ability to reason and solve problems. Utilise the Care for Older Adults to boost output. Gain confidence and clarity in your communication. Explore different career routes in this field. This comprehensive three-in-onecourse equips you with critical guidance, methods, and strategies for increasing both employee and professional development. The Care for Older Adults course from Next Generation's easy-to-digest and deliverable modules will provide you with the most essential and useful knowledge for growing your profession, from setting personal development goals to forming a cross-functional team. You may use the knowledge you've gained in this extensive course package in your everyday life. You may take this self-paced online course from the convenience of your home. Our courses are well-researched and created by trainers with exceptional skills. The program will enhance your competence in the field you choose to pursue. The interactive lessons in the course are straightforwardly designed, so understanding them won't be difficult. Course Curriculum: Understanding legal, professional standards of practice and ethical aspects of health care Effective Communication in Nursing Adult Care in Different Life Stages Understanding Immune System in Nursing Safeguarding - Assessing need and providing help Solving Family Issues Stress and Anxiety Disorders Personality Disorders Medication and Therapy in the Treatment of Mental Illness Mental Health Legislation and Services And many more ... Show off your new skills with a certificate of completion Once you complete the Care for Older Adults course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive three-in-one course has no restrictions for people registering for it. Anyone between the age of above sixteen can apply for the course. So whether you are an eager learner to explore the deeper unknown facts of the subject or a skilled individual in this field who wishes to enhance their career prospects further can take this course. Requirements No previous knowledge is required to enrol in this training. Career path The aim of this exclusive bundle Care for Older Adults course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.
***A Better Pathway for Rapid Growth! Limited Time Opportunity; Hurry Up!*** Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Politics & Democracy. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Politics & Democracy course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Politics & Democracy course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Politics & Democracy online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Politics & Democracy Module 01: Introduction to Politics Module 02: Democracy and Participation Module 03: Elections and Referendums Module 04: Political Parties Module 05: Pressure Groups Module 06: The European Union Module 07: The Nature and Sources of The British Constitution Module 08: Parliament Module 09: The Prime Minister and Cabinet Module 10: The Judiciary Module 11: Devolution Module 12: Liberalism Module 13: Conservatism Module 14: Socialism Module 15: Nationalism Module 16: Feminism Module 17: Multiculturalism Module 18: Anarchism Module 19: Ecologism Module 20: The Constitutional Framework of US Government Module 21: The Legislative Branch of Government: Congress Module 22: The Executive Branch of Government: President Module 23: The Judicial Branch of Government Module 24: The Electoral Process and Direct Democracy Module 25: Comparative Approaches Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Politics & Democracy course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Politics & Democracy course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Politics & Democracy course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.
Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Enterprise Risk & Crisis Management. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Enterprise Risk & Crisis Management course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Enterprise Risk & Crisis Management course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Enterprise Risk & Crisis Management online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Enterprise Risk & Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Enterprise Risk & Crisis Management course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Enterprise Risk & Crisis Management course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Enterprise Risk & Crisis Management course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.
Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards UK Pension Laws and Regulations 1:13:30 1: Module 01: Overview of the UK Pension System 08:33 2: Module 02: Types of Pension Schemes 10:52 3: Module 03: Laws and Regulation of the Pension System in the UK 11:12 4: Module 04: Pension Regulation 18:38 5: Module 05: Pension Fund Governance 13:23 6: Module 06: Key Challenges in the UK Pension System 09:52 7: CPD Certificate - Free 01:00 Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.