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2546 Continuous Professional Development (CPD) courses in Birmingham delivered On Demand

Conservation Diploma Course

4.9(27)

By Apex Learning

Overview This comprehensive course on Conservation Diploma Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Conservation Diploma Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Conservation Diploma Course. It is available to all students, of all academic backgrounds. Requirements Our Conservation Diploma Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 8 lectures • 02:33:00 total length •Module - 1: The Fundamentals of Conservation: 00:22:00 •Module - 2: Introduction to Biodiversity: 00:24:00 •Module - 3: Introduction to Ecosystem: 00:22:00 •Module - 4: Species and Ecosystems: 00:24:00 •Module - 5: Wildlife Conservation: 00:18:00 •Module - 6: Ocean Challenges and Solutions: 00:24:00 •Module - 7: Conservation Project Planning: 00:19:00 •Assignment - Conservation Diploma Course: 00:00:00

Conservation Diploma Course
Delivered Online On Demand2 hours 33 minutes
£12

Distribution Station & Feeder Protection

4.9(27)

By Apex Learning

Overview This comprehensive course on Distribution Station & Feeder Protection will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Distribution Station & Feeder Protection] comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Distribution Station & Feeder Protection. It is available to all students, of all academic backgrounds. Requirements Our Distribution Station & Feeder Protection is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 7 lectures • 15:57:00 total length •Module 01: Introduction: 00:09:00 •Module 02: Per Phase Analysis: 00:38:00 •Module 03: Sub-Station Protection: 01:14:00 •Module 04: A Protection Coordination Problem: 00:30:00 •Module 05: Surge Protective Equipment: 00:32:00 •Module 06: Transformer Protection: 00:54:00 •Assignment - Distribution Station & Feeder Protection: 2 days, 12 hours

Distribution Station & Feeder Protection
Delivered Online On Demand15 hours 57 minutes
£12

Property Development Diploma

4.9(27)

By Apex Learning

Overview This comprehensive course on Property Development Diploma will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Property Development Diploma comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Property Development Diploma. It is available to all students, of all academic backgrounds. Requirements Our Property Development Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:04:00 total length •Introduction to Property Development: 00:19:00 •Different Types of Property: 00:15:00 •Property Research: 00:13:00 •Property and the Law: 00:16:00 •Different Methods of Finance Option: 00:13:00 •Obtaining Building Regulations: 00:11:00 •The Planning Process: 00:11:00 •Project Management: 00:13:00 •Marketing Your Property: 00:13:00

Property Development Diploma
Delivered Online On Demand2 hours 4 minutes
£12

Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course

5.0(5)

By Online Training Academy

Microsoft Excel - Beginner, Intermediate & Advanced Course Enrolling in a Microsoft Excel - Beginner, Intermediate & Advanced CPD Professional Course is pivotal in today's modern world. Microsoft Excel proficiency is indispensable across industries for data analysis, reporting, and decision-making. In the UK, Microsoft Excel skills are highly sought after, with job opportunities spanning various sectors, including finance, healthcare, and technology. Entry-level positions often require basic Microsoft Excel knowledge, while intermediate and advanced proficiency can unlock higher-paying roles with salaries ranging from £25,000 for beginners to over £40,000 for experienced professionals annually. The demand for Microsoft Excel expertise is increasing, with businesses relying on data-driven insights for strategic planning and operational efficiency. Whether for financial modeling, project management, or statistical analysis, Microsoft Excel proficiency enhances employability and career advancement prospects. As industries continue to evolve digitally, mastering Microsoft Excel is not just advantageous but essential for professionals aiming to thrive in the ever-competitive job market. Key Features This Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course Includes: This Microsoft Excel Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Microsoft Excel Course: Module 01: Microsoft Excel 2019 Enhanced Features Module 02: Introduction to Microsoft Excel Module 03: Performing Mathematical Operations Module 04: Adjusting a Worksheet Module 05: Formatting Data in a Worksheet Module 06: Printing in Microsoft Excel Module 07: Workbook Management Techniques Module 08: Utilizing Functions Module 09: Data Management Techniques Module 10: Data Analysis Methods Module 11: Visual Representation with Charts Module 12: Mastering PivotTables and PivotCharts Module 13: Managing Multiple Sheets and Workbooks Module 14: Utilizing Lookup Functions and Formula Auditing Module 15: Sharing and Securing Workbooks Module 16: Automation in Microsoft Excel Module 17: Creating Sparklines and Geographic Data Visualization Learning Outcomes Microsoft Excel Course: Identify and utilize new features in Microsoft Excel 2019 effectively. Perform complex calculations and manipulate data efficiently in Microsoft Excel. Apply formatting techniques and create professional-looking spreadsheets. Analyze and interpret data using advanced functions and tools in Microsoft Excel. Construct dynamic charts, pivot tables, and visual representations of data. Automate tasks and enhance productivity through Microsoft Excel's advanced functionalities. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Microsoft Excel course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Microsoft Excel. Moreover, this course is ideal for: Beginners seeking comprehensive Microsoft Excel skills Intermediate users aiming to enhance proficiency Advanced users desiring mastery of Microsoft Excel functionalities Professionals in various fields requiring data management expertise using Microsoft Excel. Individuals pursuing career advancement opportunities using Microsoft Excel Students preparing for roles involving data analysis and reporting in Microsoft Excel. Requirements There are no requirements needed to enrol into this Microsoft Excel course. We welcome individuals from all backgrounds and levels of experience to enrol into this Microsoft Excel course. Career path After finishing this Microsoft Excel course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Microsoft Excel are: Data Analyst - £30K to 50K/year. Financial Analyst - £35K to 60K/year. Business Intelligence Analyst - £40K to 70K/year. Operations Manager - £40K to 60K/year. Project Manager - £45K to 70K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Microsoft Excel - Beginner, Intermediate & Advanced- CPD Professional Course
Delivered Online On Demand10 hours 24 minutes
£10

Child Development (In Spanish)

5.0(5)

By Online Training Academy

This Child Development course is for SPANISH Speaking People This Spanish Child Development course is perfect for anyone from Child Psychologist to an Early Years Practitioner. Our Child Development course is carefully crafted to empower parents and caregivers with the knowledge and tools they need to nurture a child's development effectively. From infancy to adolescence, we cover it all! It is our duty to help them to reach their full potential and celebrate their unique strengths. According to Payscale a Child Psychologist can earn from £40,000 to £45,000 in a year depending on experience, location and other factors. So, what are you waiting for? Seize the moment and enrol now to continue expanding your horizons, discovering new possibilities, and shaping a brighter future for yourself. Translated in Spanish: Este curso de desarrollo infantil en espa��ol es perfecto para cualquier persona, desde un psic��logo infantil hasta un profesional de la primera infancia. Nuestro curso de Desarrollo Infantil est�� cuidadosamente elaborado para capacitar a los padres y cuidadores con el conocimiento y las herramientas que necesitan para fomentar el desarrollo de un ni��o de manera efectiva. ��Desde la infancia hasta la adolescencia, lo cubrimos todo! Es nuestro deber ayudarlos a alcanzar su m��ximo potencial y celebrar sus fortalezas ��nicas. Seg��n Payscale, un psic��logo infantil puede ganar entre £40.000 y £45.000 al a��o, dependiendo de la experiencia, la ubicaci��n y otros factores. ��Entonces, Qu�� esperas? Aprovecha el momento e inscr��bete ahora para seguir ampliando tus horizontes, descubriendo nuevas posibilidades y moldeando un futuro mejor para ti. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Child Development (In Spanish) Module 01: Introducci��n a la psicolog��a infantil Module 02: Comprensi��n del desarrollo infantil Module 03: Impactos de la separaci��n y p��rdida en el apego Module 04: Factores que influyen en el desarrollo Module 05: Desarrollo cognitivo Module 06: Desarrollo social y emocional Module 07: Personalidad y desarrollo intelectual en ni��os Module 08: Desarrollo del lenguaje en los ni��os Module 09: Childhood problems Module 10: Keep children healthy and safe Learning Outcomes: Understand Child Psychology, impacts of separation, factors influencing development. Analyze Cognitive, Social, Emotional, Personality, and Language Development in children. Identify common Childhood Problems and methods to keep children healthy. Discuss the significance of attachment, cognitive, and emotional development. Evaluate the role of environment in shaping personality and intellect. Apply theoretical knowledge to foster healthy development in children. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Development (In Spanish) course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Child Development (In Spanish). Moreover, this course is ideal for: Students pursuing degrees in Psychology or Education. Childcare professionals seeking to deepen their understanding of child development. Parents interested in gaining insights into their children's growth. Social workers aiming to enhance their support for children in need. Early childhood educators looking to refine their teaching approaches. Requirements There are no requirements needed to enrol into this Child Development (In Spanish) course. We welcome individuals from all backgrounds and levels of experience to enrol into this Child Development (In Spanish) course. Career path After finishing this Child Development (In Spanish) course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Child Development (In Spanish) are: Child Psychologist Early Years Practitioner Educational Psychologist Child Welfare Officer Childcare Manager Speech and Language Therapist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Child Development (In Spanish)
Delivered Online On Demand3 hours 36 minutes
£10

Personal Development Coach Online Training

5.0(5)

By Online Training Academy

In the modern world, the significance of Personal Development coaching cannot be overstated. An online training course in this domain, encompassing modules from Introduction to Personal Development Coaching to Setting Up as a Coach, equips individuals with the tools necessary to guide others towards self-improvement. The demand for such skills is palpable, as people seek guidance in navigating life's challenges and realizing their potential. Learning these skills not only enriches personal growth but also enhances employability, particularly in the UK job market, where the average salary for Personal Development Coaches ranges from £25,000 to £60,000 per annum depending on experience and specialization. With the sector witnessing a steady increase in demand, up by 10% annually, individuals trained in Personal Development coaching stand poised to capitalize on emerging opportunities. By mastering Effective Communication, Management, and Time Management skills, among others, graduates of this course can not only empower themselves but also positively impact the lives of others, fostering a culture of continual growth and self-improvement. Key Features of This Personal Development coaching Course: CPD Certified Personal Development coaching Course. Developed by Specialist Lifetime Access Course Curriculum of This Personal Development Coach Online Training Course: Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach Learning Outcomes: Identify Personal Development Coaching ethics and ethical aspects in mentoring relationships. Demonstrate effective communication and management skills in Personal Development Coaching sessions. Apply cognitive behavioural therapy techniques to support clients Personal Development. Analyse and apply key themes of neuro-linguistic programming (NLP). Develop personal skills and cultivate a growth mindset for coaching. Establish oneself as a professional coach with organisational and presentation skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Personal Development Coach Online Training course is accessible to anyone eager to learn more about this topic. Through this Personal Development course, you'll gain a solid understanding of Personal Development Coach Online Training. Moreover, this course is ideal for: Individuals seeking to become certified personal development coaches. Professionals in counselling, HR, or related fields desiring coaching skills. Entrepreneurs aiming to offer coaching services in their businesses. Students interested in enhancing personal and professional development competencies. Those wishing to transition to a career in life coaching. Requirements There are no requirements needed to enrol into this Personal Development Coach Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Personal Development Coach Online Training course. Career path After finishing this Personal Development Coach Online Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Personal Development Coach are: Life Coach - £20K to £60K/year. Personal Development Trainer - £25K to £50K/year. Corporate Coach - £30K to £70K/year NLP Practitioner - £25K to £45K/year Motivational Speaker - £20K to £100K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Personal Development Coach Online Training
Delivered Online On Demand5 hours 24 minutes
£10

Personal Development Coach Online Training

5.0(5)

By Online Training Academy

In the modern world, the significance of Personal Development coaching cannot be overstated. An online training course in this domain, encompassing modules from Introduction to Personal Development Coaching to Setting Up as a Coach, equips individuals with the tools necessary to guide others towards self-improvement. The demand for such skills is palpable, as people seek guidance in navigating life's challenges and realizing their potential. Learning these skills not only enriches personal growth but also enhances employability, particularly in the UK job market, where the average salary for Personal Development Coaches ranges from £25,000 to £60,000 per annum depending on experience and specialization. With the sector witnessing a steady increase in demand, up by 10% annually, individuals trained in Personal Development coaching stand poised to capitalize on emerging opportunities. By mastering Effective Communication, Management, and Time Management skills, among others, graduates of this course can not only empower themselves but also positively impact the lives of others, fostering a culture of continual growth and self-improvement. Key Features of This Personal Development coaching Course: CPD Certified Personal Development coaching Course. Free Certificate Developed by Specialist Lifetime Access Course Curriculum of This Personal Development Coach Online Training Course: Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach Learning Outcomes: Identify Personal Development Coaching ethics and ethical aspects in mentoring relationships. Demonstrate effective communication and management skills in Personal Development Coaching sessions. Apply cognitive behavioural therapy techniques to support clients Personal Development. Analyse and apply key themes of neuro-linguistic programming (NLP). Develop personal skills and cultivate a growth mindset for coaching. Establish oneself as a professional coach with organisational and presentation skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Personal Development Coach Online Training course is accessible to anyone eager to learn more about this topic. Through this Personal Development course, you'll gain a solid understanding of Personal Development Coach Online Training. Moreover, this course is ideal for: Individuals seeking to become certified personal development coaches. Professionals in counselling, HR, or related fields desiring coaching skills. Entrepreneurs aiming to offer coaching services in their businesses. Students interested in enhancing personal and professional development competencies. Those wishing to transition to a career in life coaching. Requirements There are no requirements needed to enrol into this Personal Development Coach Online Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Personal Development Coach Online Training course. Career path After finishing this Personal Development Coach Online Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Personal Development Coach are: Life Coach - £20K to £60K/year. Personal Development Trainer - £25K to £50K/year. Corporate Coach - £30K to £70K/year NLP Practitioner - £25K to £45K/year Motivational Speaker - £20K to £100K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Personal Development Coach Online Training
Delivered Online On Demand5 hours 24 minutes
£10

Prevention and Control of Infection

4.7(47)

By Academy for Health and Fitness

Deal Price is Active! Offer Ends Soon; Hurry Up!! Did you know? There were around 700,000 deaths from antibiotic-resistant infections in 2019, and another 200,000 people died in the UK in 2019 from the Norovirus. The primary problem is that people are overprescribing antibiotics and not following proper hygiene practices. Prevention and control of infection is a key part of healthcare in the UK. Reducing the risk of infections in healthcare settings and in the community is important. This can be done through various measures, such as good hand hygiene, appropriate use of personal protective equipment, effective cleaning and decent contamination of equipment, and effective waste management. The role of infection within a health or social care setting poses a significant risk to service users, patients, carers, and staff. Without effective infection prevention and control approaches, the infection can cause disease and harm and impair the quality of life and healthcare experiences. In addition, it is important to ensure that healthcare workers know the risks associated with infections and how to reduce them. Finally, it is essential to have effective systems in place to monitor and manage infection control and to ensure that any outbreaks are identified and addressed quickly. If you are interested in learning more about infection prevention and control training but need help figuring out where to start. In that case, this course will give you a solid foundation to help you advance your career and get more useful abilities. So, enrol now! Learning Outcomes Learn to define infection prevention and control Become familiar with the principles of infection prevention and control Become familiar with the infection control legislation Discover the most common and less common infections found in the UK caused by animals and insects Learn how blood and body fluids spread infections Learn how food and water spread infections Why Prefer this Prevention and Control of Infection in Health Care Settings Course? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. For the convenience of the students, this course on infection prevention and control is divided into several different modules and sub-modules. You will learn about the fundamentals of infection, infection control, infectious agents, the mode of transmission of infection, a susceptible host, different types of infections, healthcare-associated infections, policy and legislation on infection control, and much more. *** Course Curriculum *** Prevention and Control of Infection in Health Care Settings Course Module 01: Infection Prevention and Control Policy in the UK Module 02: Principles of Prevention and Control of Infection Module 03: Immunization Module 04: Infections Spread by Food and Water Module 05: Infections Spread by Animals and Insects, and Less Common Infections Found in the UK Module 06: Infections & Diseases Spread by Person-to-Person Contact Module 07: Infections Spread by Sexual Contact Module 08: Infections Spread by Blood and Body Fluids Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Prevention and Control of Infection in Health Care Settings course. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Learners in the healthcare industry and those seeking employment in the healthcare industry will all benefit from this Prevention and Control of Infection in Health Care Settings course. Also, learners of the following professions can enrol on this Prevention and Control of Infection in Health Care Settings course: Quality and patient safety professionals Hair care and beauty professionals Traditional beauty industry employees Individuals working in a caring environment Individuals preparing to work in the care sector Caretakers at home Requirements This Prevention and Control of Infection in Health Care Settings course have no set prerequisites for enrollment. Anybody with a laptop, tablet, or smartphone can access this course. You only need to be older than 16 and have a love and a passion for learning. Career path The Prevention and Control of Infection in Health Care Settings course will improve your candidature for numerous jobs in the healthcare sector. Given below are the job titles you can land: Hospital Manager Public Health Nurse Infection Preventionist Registered Nurse Epidemiologist Infectious Disease Physician Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Prevention and Control of Infection
Delivered Online On Demand11 hours
£12

Customer Complaint Handler- CPD Certified

4.7(47)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Customer Complaint Handler- CPD Certified
Delivered Online On Demand6 hours
£12

Unconscious Bias Training

4.7(47)

By Academy for Health and Fitness

Are you looking to improve your current abilities or make a career move? Our unique Unconscious Bias course might help you get there! Expand your expertise with high-quality training - study the Unconscious Bias course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Unconscious Bias online training course. The Unconscious Bias course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Unconscious Bias course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Unconscious Bias training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Unconscious Bias course: ****Unconscious Bias Training **** Module 01: Unconscious Bias Module 02: Bias: Origins Module 03: Types of Unconscious Biases in the Workplace Module 04: Avoiding the Unconscious Biases at Workplace Module 05: Biases and Perception Module 06: Individual and Structural Interventions Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment or with an optional assignment. You will then receive instant results to let you know if you have successfully passed the Unconscious Bias course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £28 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Unconscious Bias Training
Delivered Online On Demand3 hours
£12