Join us for this exciting online event where you can gain a Level 4 Award in Understanding the External Quality Assurance of Assessment Processes and Practice. Whether you're new to the field or looking to enhance your skills, this event is perfect for you.
Our Team Leader Programme is designed specifically for new & existing Team Leads & Managers in Healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.
Reggie Love Keynote Only We understand that not every client/attendee can make it along to a full day of training in London, but would still like the opportunity to tune into a keynote speech - we listened to the feedback, and we've decided to support clients/attendees who do wish to listen in to Reggie's Keynote the opportunity to do so. No matter where you are located, you'll still get the chance to hear how Reggie supported one of the most well-known President of the USA in living memory. Who is Reggie Love? Reggie Love is a Senior Advisor at Apollo Global Management. Reggie’s responsibilities include supporting and developing strategy for human capital, public engagement and DE&I initiatives. Reggie previously served as Partner at RON Transatlantic EG from 2012-2019, an international financial holding company with interests in the financial services, logistics, energy, industrial and beer sectors in the United States, Latin America and Europe. The group, via its portfolio companies, encompasses assets under management and revenues of over $14 billion. Mr. Love’s work at the firm focused on financial services and energy investments. Prior to joining Transatlantic, Reggie served at the White House as personal aide to President Barack Obama from 2009-2011, where he was responsible for assisting with the coordination and completion of the President’s daily schedule as well as coordinating with other White House offices to set up long and medium range planning. Love moved to the District of Columbia in 2006 to work for then Senator Obama after short stints in the NFL with the Dallas Cowboys and Green Bay Packers. Love is a graduate of Duke University, holds and MBA from the Wharton School at the University of Pennsylvania and is the author of the New York Times Best Seller, Power Forward, My Presidential Education, which is a collection of stories and principles learned during his time working for President Obama and being a captain for the all-time most winning NCAA coach, Mike Krzyzewski. Love also serves on the boards of Cox Media Group, Blade Air Mobility, National Summer Learning Association, Center for Environmental Farming Systems, Organizing for Action, Military Bowl Committee, Team Works, and The New Renaissance. Please note the following: This is the Keynote element ONLY - Not the entire session. Cameras will be off for the keynote. Questions are sought out two weeks prior, which will then be sent to the training team for the event. Please be advised that we may not be able to get to every question on the day - the training team will pass this across to the speaker before the session to ensure we can answer most of the questions on the day. Who will attend? PA's EA's Administrative roles This workshop is open to females and males, including trans women/males and non-binary professionals. Group Rate Discounts Group discounts are currently on request for this session - please call 0800 949 9111 or email support@ownyoursuccess.co.ukto discuss and confirm any group bookings.
We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect! We are delivering the content online - Live! Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff. Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk
We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect! We are delivering the content online - Live! Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support their development pathway of GP admin staff. Just £79+vat pp for a half day workshop with resources. The second in the series is: Productive Conversations in Challenging Situations This workshop will provide an opportunity to understand why patients are experiencing conflict within themselves, what the impact is on their behaviour and how we can effectively work with them to find a positive solution. We add value by discussing the importance of the role your team play and how they can manage their own conflict when dealing with challenging situations. This workshop is based on the Chimp Paradox theory (by Professor Stephen Peters). We use the analogy of Chimp to make it memorable and fun to learn about! It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: Understanding and defining conflict Why conflict happens Identifying & recognising different conflict types How to have more productive conversations Tools to help respond effectively and have problem solving conversations Keeping yourself 'safe', avoiding triggers and escalation Review, Reflect, Reset We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk
Train the Trainer Recharge: The Healthy Trainer Course Overview This course offers an essential refresh for trainers aiming to enhance their personal wellbeing alongside their professional skills. It focuses on maintaining a healthy balance between the demands of training others and self-care, ensuring trainers remain effective, energised, and confident. Learners will develop strategies to manage their own stress, address challenges confidently, and create positive learning environments. This course equips participants with the ability to engage audiences meaningfully, foster productive feedback, and maintain resilience in dynamic training settings. By the end, trainers will be better prepared to sustain their motivation and deliver impactful sessions while prioritising their own health and wellbeing. Course Description The programme delves into key areas crucial for trainers to maintain optimal performance and wellbeing. It covers techniques for self-management, including stress reduction and emotional regulation, alongside strategies to resolve common challenges encountered in training roles. Emphasis is placed on managing classroom dynamics and engaging diverse audiences effectively. Additionally, learners will explore ways to interpret and respond to feedback constructively to improve delivery and participant outcomes. This course combines reflective learning with evidence-based methods to build resilience, boost trainer confidence, and support continuous professional growth in a balanced, healthy manner. Participants will leave with renewed skills to enhance both their training impact and personal wellbeing. Train the Trainer Recharge: The Healthy Trainer Curriculum Module 01: Welcome to Healthy Trainer Module 02: Manage Yourself Module 03: Manage Your Issues Module 04: Manage Your Classroom Module 05: Manage Your Audience Module 06: Manage Your Feedback (See full curriculum) Who is this course for? Individuals seeking to enhance their trainer wellbeing and effectiveness. Professionals aiming to develop sustainable training practices. Beginners with an interest in personal development and training skills. Trainers wanting to improve audience engagement and feedback management. Career Path Corporate Trainer Learning and Development Specialist Workshop Facilitator Training Coordinator Education Consultant
Why do you need CPD Courses? CPD stands for Continuous Professional Development. As an accountant, it is vital to gain CPD points to comply with Professional Accounting Bodies (such as ACCA, AAT, CIMA, ICAEW etc.) requirement and to retain your membership. CPD Course Overview You can join various practical accounting cpd courses designed to build the bridge between knowledge and practical aspects of accounting and tax. With this cpd courses many modules of tax and accounting are covered in addition to Computerised Accounting & Payroll. After completing the cpd training you will have the chance to get hands on experience which will open the door for highly paid jobs in Accounting, Tax & Payroll sector. CPD Training Method Classroom Based - Osborne Training offers Daytime or Weekend sessions for accounting CPD Training Courses in London. Online Live - Osborne Training offers Evening or Weekend sessions for online CPD Training Courses through Virtual Learning Campus. A course certificate from Osborne Training, confirming CPD Points and Completion. Total Accounting Training with Job Placement Total Taxation Training Corporation Accounting and Tax Return Income Tax Return Advanced Excel Training