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3995 Construction courses in Cardiff delivered Online

Heating, Ventilation & Air Conditioning (HVAC) Technician - QLS Endorsed

By Imperial Academy

Free QLS Endorsed Certificate | 12 in 1 Exclusive Bundle with Free Certificates | 160 CPD Points | Installment Payment

Heating, Ventilation & Air Conditioning (HVAC) Technician - QLS Endorsed
Delivered Online On Demand
£129

Roofing Skills Training: Techniques and Maintenance

4.3(43)

By John Academy

Master the art of roofing with our comprehensive course on techniques, maintenance, and safety protocols. Learn essential skills, from tool proficiency to sustainable practices, ensuring durable and eco-friendly roofing solutions. Enroll now and become proficient in estimating, installing, and repairing various roofing systems. Safety-first approach guaranteed.

Roofing Skills Training: Techniques and Maintenance
Delivered Online On Demand2 hours
£11.99

Organising and Renovating Closet

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Organising and Renovating Closet
Delivered Online On Demand3 hours 17 minutes
£25

Asbestos Awareness, COSHH, Risk Assessment - CPD Certified

5.0(3)

By School Of Health Care

Asbestos Awareness: Asbestos Awareness Online If you want to learn about Asbestos Awareness: Asbestos Awareness and become an expert in the field, you have arrived at the right place. Asbestos Awareness: Asbestos Awareness is for people who have been exposed to asbestos, which is a harmful particle used in construction. Not only do people who work with hazardous substances like asbestos run the risk of developing serious health problems, but so do people who live nearby. Our Asbestos Awareness: Asbestos Awareness course will help you enhance your expertise and add value to your CV with essential skills and an accredited qualification attesting to your knowledge of asbestos awareness. So, do not waste any more time; enrol this Asbestos Awareness: Asbestos Awareness now and start learning! Main Course: Asbestos Awareness Free courses included with Asbestos Awareness: Asbestos Awareness Course Course 01: COSHH Course 02: Risk Assessment Course 03: Negotiation Skills Course 04: Communication Skills Course 05: Networking Skills Course 06: Dealing with Difficult People Course 07: Level 2 Award in Babysitting Course 08: Time Management Course 09: Anger Management Special Offers of this Asbestos Awareness: Asbestos Awareness Course: This Asbestos Awareness: Asbestos Awareness Course includes a FREE PDF Certificate. Lifetime access to this Asbestos Awareness: Asbestos Awareness Course Instant access to this Asbestos Awareness: Asbestos Awareness Course 24/7 Support Available to this Asbestos Awareness: Asbestos Awareness Course [Note: Free PDF certificate as soon as completing the Asbestos Awareness: Asbestos Awareness course] Asbestos Awareness: Asbestos Awareness Online This Asbestos Awareness: Asbestos Awareness course consists of 08 modules. Course Curriculum of Asbestos Awareness: Asbestos Awareness Module 01: Introduction with Asbestos Awareness Module 02: Identified Asbestos Containing Materials (ACMs) Module 03: The UK Asbestos Regulations Asbestos Awareness Module 04: The Health Hazards of Exposure to Asbestos Module 05: Asbestos Awareness Risk Assessment Module 06: Asbestos Register Module 07: Disposal of Asbestos Containing Waste (ACW) Module 08: The Knowledge, Guidance and Training That are Required for Asbestos Assessment Method of Asbestos Awareness: Asbestos Awareness After completing Asbestos Awareness: Asbestos Awareness Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Who is this course for? Asbestos Awareness: Asbestos Awareness Online There are no particular requirements for this Asbestos Awareness: Asbestos Awareness Course. Requirements Asbestos Awareness: Asbestos Awareness Online To enrol in this Asbestos Awareness: Asbestos Awareness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Asbestos Awareness: Asbestos Awareness Course. Be energetic and self-motivated to complete our Asbestos Awareness: Asbestos Awareness Course. Basic computer Skill is required to complete our Asbestos Awareness: Asbestos Awareness Course. If you want to enrol in our Asbestos Awareness: Asbestos Awareness Course you must be at least 15 years old.

Asbestos Awareness, COSHH, Risk Assessment - CPD Certified
Delivered Online On Demand4 days
£12

Painting and Decorating with Interior design - 30 in 1 Unique Courses

By Compliance Central

Feeling Stuck in Your Career? The Painting and Decorating with Interior design - 30 in 1 Unique Courses Bundle is Your Skill-Building Solution. This exceptional collection of 30 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Interior design bundle provides an engaging learning experience, helping you learn skills across various disciplines. With the Painting and Decorating with Interior design - 30 in 1 Unique Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Interior design bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. By enrolling in this bundle, you'll receive complimentary PDF certificates for all courses, adding value to your resume at no extra cost. Develop key skills and achieve important progress in your career and personal development. Start your journey today and experience the transformative impact of the Interior design bundle on your job life and career growth! What will make you stand out? Upon completion of this online Painting and Decorating with Interior design - 30 in 1 Unique Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this Interior design bundle After successfully completing the Interior design bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Interior design bundle The online test with immediate results You can study and complete the Interior design bundle at your own pace. Study for the Interior design bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Painting and Decorating with Interior design - 30 in 1 Unique Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience, designed to enrich both your personal and professional development. Advance the future of learning with the Interior design bundle, a comprehensive, complete collection of 30 courses. Each course in the Interior design bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Interior design bundle offers the flexibility and convenience to learn at your own pace. Make the Interior design package your trusted partner in your lifelong learning journey. This Painting and Decorating with Interior Design - 30 in-1 Unique Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: Advanced Painting Course Course 02: Art, Drawing and Painting Diploma Course 03: Basic Acrylic Painting Course 04: Essentials of Colour Psychology Course 05: Gold Leaf and Acrylic Painting Course Course 06: Photoshop Digital Painting Course 07: Handyperson Course 08: Carpentry Course 09: DIY Home Improvement Course 10: Basics of Landscape Paintings Course 11: Watercolor Painting: Paint a Beach Landscapes Course 12: Finish Your Paintings Faster with Better Results Course 13: The Art of Painting Beyond Technique Course 14: Architectural Studies Course 15: Mastering Colour-Architectural Design & Interior Decoration Course 16: Colour in Interior Design Course 17: Design Principles and Elements in Interiors Course 18: Curtains & Blinds in Interior Design Course 19: Styling & Staging in Interior Design Course 20: Textiles & Fabrics in Interior Design Course 21: Revit Architecture Ultimate Exterior Design for Beginners Course 22: Visual Merchandising Diploma Course 23: Digital Painting Masters - Alien Planet Course 24: Advanced Digital Painting Course Course 25: Career Development Plan Fundamentals Course 26: CV Writing and Job Searching Course 27: Learn to Level Up Your Leadership Course 28: Networking Skills for Personal Success Course 29: Ace Your Presentations: Public Speaking Masterclass Course 30: Learn to Make a Fresh Start in Your Life CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Painting and Decorating with Interior design - 30 in 1 Unique Courses the bundle is perfect for: Expand your knowledge and skillset for a fulfilling career with the Interior design bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Interior design bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Interior design bundle. Learn on your schedule, in the comfort of your home - the Interior design bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Painting and Decorating with Interior design - 30 in 1 Unique Courses bundle. Certificates CPD Certificates Digital certificate - Included

Painting and Decorating with Interior design - 30 in 1 Unique Courses
Delivered Online On Demand5 days
£210

Contractors and Temporary Employee Management Diploma

By iStudy UK

Manage your Contractors and Temporary Employees to solve the extra workload Everyone needs extra employees to handle the busy workload sometimes and you end up hiring them on a temporary basis. However managing them and getting the most out of your contractors and temporary employees can be a difficult task. But with this course your temporary employees will be a well oiled efficient machine. If you have regular employee absences, need to cover maternity leave, or have seasonal demands, hiring temp staff eliminates the need to appoint a permanent resource that isn't required year-round. Contractors and Temporary Employees will also bring a fresh perspective to the company and more often than not you will benefit from them. Manage your workers and achieve company goals. Motivate them to promote them into permanent employees to increase the productivity. You will learn the art of management and how to deal with tricky situations regarding Contractors and Temporary Workers. Not only will this increase your skills as a manager but you would be making more profit due to higher productivity. So what are you waiting for, get this course now! Course Highlights Contractors and Temporary Employee Management Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Contractors and Temporary Employee Management Diploma into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Contractors and Temporary Employee Management Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Contractors and Temporary Employee Management Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Contractors and Temporary Employee Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Employee Management Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 Hiring Temporary Employees Module One - Getting Started 00:30:00 Module Two - Defining and Knowing the Position 01:00:00 Module Three - Hiring Strategy 01:00:00 Module Four - Lure in Great Candidates 01:30:00 Module Five - Filtering Applicants to Interview 01:00:00 Module Six - The Interview (I) 01:00:00 Module Seven - The Interview (II) 01:00:00 Module Eight - Selection Process (I) 01:00:00 Module Nine - Selection Process (II) 01:00:00 Module Ten - Making an Offer 01:00:00 Module Eleven - Onboarding 01:00:00 Module Twelve - Wrapping Up 00:30:00 Recruitment Skills Training Diploma- Activities 00:00:00 Employee Training Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 HR: Employee Recognition Training Course- Activities 00:00:00 Activities Mock Exam Final Exam

Contractors and Temporary Employee Management Diploma
Delivered Online On Demand33 hours
£25

COSHH Training: Practical Assessment and Control

4.7(160)

By Janets

Register on the COSHH Training: Practical Assessment and Control today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The COSHH Training: Practical Assessment and Control course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course? Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content COSHH Training: Practical Assessment and Control Identifying Hazardous Substances 00:27:00 Implementing Control Measures 00:21:00 Control Measures and Monitoring 00:30:00 COSHH Explained 00:34:00 COSHH Regulations 00:34:00 Health Problems Related to Hazardous Substances 00:28:00 COSHH Risk Assessments 00:35:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

COSHH Training: Practical Assessment and Control
Delivered Online On Demand3 hours 29 minutes
£25

Food Hygiene and Safety Level 3 Course

5.0(27)

By PETM

Food Hygiene and Safety Level 3 Course Elevate your food safety expertise with our comprehensive online Food Hygiene and Safety Level 3 course. Designed for senior professionals in the catering and hospitality industries, this course equips you with essential skills and knowledge to uphold the highest standards of food safety and hygiene, in line with the Food Safety Act 1990.

Food Hygiene and Safety Level 3 Course
Delivered Online On Demand13 hours
£30

Setting up Business Calendar

4.7(160)

By Janets

Register on the Setting up Business Calendar today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Setting up Business Calendar is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £69. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a Certificate of Achievement to prove your newly-acquired knowledge. Course Content Setting up Business Calendar Module 01: Introduction 00:01:00 Module 02: Course Outline 00:01:00 Module 03: What a Calendly? 00:03:00 Module 04: Initial Setup Steps 00:04:00 Module 05: Default Availability 00:02:00 Module 06: Creating: Testing: Sharing Event Types 00:03:00 Module 07: Monitoring Calendly 00:01:00 Module 08: Experiment to Learn Calendly 00:01:00 Module 09: Account Settings 00:02:00 Module 10: Integration 00:01:00 Module 11: Setting up Availability 00:04:00 Module 12: Creating Calendly Events 00:18:00 Module 13: Testing and Sharing Calendly Events 00:08:00 Module 14: Closing Statement 00:01:00 Assignment Assignment - Setting Up Business Calendar 4 days, 23 hours Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Setting up Business Calendar
Delivered Online On Demand5 days
£25

Call Centre Based Customer Service

4.7(160)

By Janets

Register on the Call Centre Based Customer Service today and build the experience, skills and knowledge you need to enhance your development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Call Centre Based Customer Service is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! Why Choose this Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of- Video lessons Online study supplies Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring expert. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a lesson to prove your newly-acquired knowledge. Course Content Module 01: Introduction to Customer Service Introduction to Customer Service 00:25:00 Module 02: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:14:00 Module 03: Customer Relationship Management Customer Relationship Management 00:44:00 Module 04: Customer Service Communication Strategies Customer Service Communication Strategies 00:26:00 Module 05: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:33:00 Module 06: Building Rapport Over the Phone Building Rapport Over the Phone 00:26:00 Module 07: Inbound and Outbound Calls Inbound and Outbound Calls 00:18:00 Module 08: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:30:00 Module 09: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:12:00 Module 10: Problem Solving over the Phone Problem Solving over the Phone 01:06:00 Module 11: Intra Organisation Dealings Intra Organisation Dealings 00:37:00 Module 12: Measuring Customer Service Measuring Customer Service 00:14:00 Assignment Assignment - Call Centre Based Customer Service 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Call Centre Based Customer Service
Delivered Online On Demand3 weeks
£25