3143 Conflict courses

Unlock the keys to unparalleled customer service excellence with our 'Call Centre Training' course. Dive into the essentials of call center operations, hone communication skills, master telephone etiquettes, and learn effective negotiation techniques. Navigate challenging interactions, manage difficult customers, and grasp the intricacies of call center metrics and benchmarking. Stay ahead of the curve with insights into the latest technology trends shaping the industry. Elevate your career and contribute to organizational success by enrolling today. Develop the skills needed to excel as a call center professional and create lasting customer satisfaction.

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project leaders, scrum masters, coaches, product owners, and team members who intend on taking the PMI-ACP© exam. This course provides participants with a foundation of the PMI-ACP© exam. Participants will be introduced to PMI Agile concepts and practices with banks of sample questions. PMI-ACP© Exam Preperation PMI-ACP© Exam Particulars Overview PMI-ACP© Exam Particulars PMI-ACP© Candidate Requirements PMI-ACP© Candidate Fees PMI-ACP© Exam Application Process Core Agile Concepts Core Agile Concepts Overview Traditional Project Management Methodologies Drawbacks of Waterfall Methodologies Agile Approach Empirical Process Control Agile and Traditional Project Management Choice of Methodologies/Frameworks The Agile Manifesto The Agile Manifesto Overview Manifesto Contributors Manifesto Values Manifesto Principles Common Agile Methodology Elements Common Agile Methodology Elements Overview Project (Product; Release) Initiation Agile Planning Iteration Planning and Executing Project Initiation Project Initiation Overview Determine Project Justifications and Metrics Provide Value-Driven Delivery Write Project Vision Statement Create Project Charter Identify Stakeholders and Leader/Coach Form Project Team Agile Teams and Team Space Agile Teams and Team Space Overview Scrum Master/Coach Product Owner/Customer Team Members/Developers (XP) Trackers and Testers Other Roles Team Space Physical Space Recommendations Agile Planning Agile Planning Overview Develop Epics and Stories Create Stories Non-Customer Facing Stories Personas and Extreme Personas Story Maps Estimating Stories Prioritizing Stories Create Product Backlog Create Product Roadmap Conduct Release Planning Create Parking Lot Iterations/Sprints Iterations/Sprints Overview Velocity Determination Iteration Planning Meeting Iteration Planning Guidelines Development Testing Daily Standup Meetings Progress Tracking Velocity Tracking Interpersonal Aspects of Agile Interpersonal Aspects of Agile Overview Methodologies and Uncertainty Coach/Scrum Master Team Motivation Soft Skills Emotional Intelligence Collaboration Negotiations Active listening Conflict Resolution Speed Leas? Model of Group Conflict Conducting Retrospectives Mindsets of Agile Coaches Leadership Stages Key Coaching Responsibilities Agile Methodologies Agile Methodologies Overview XP and Scrum Terms XP Terms and Concepts XP Primary Practices XP Corollary Practices Scrum Lean Software Development Seven Principles of Lean Seven Types of Muda Responsibilities Core Beliefs of Lean-Agile Software Development Other Principles of Lean-Agile Software Development Value Stream Mapping Lean-Agile Software Development Portfolio Management Additional course details: Nexus Humans PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the PMI Agile Certified Practitioner (PMI-ACP) Exam Preparation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

If you are interested in counselling or therapy related to psychology, the Diploma in Dialectical Behaviour Therapy (DBT) course is the best option for you. The course introduces you to one of the effective treatment named Dialectical Behaviour Therapy that emphasises the psychosocial aspects of treatment - how a person interacts with others in different environments and relationships. Dialectical Behaviour Therapy (DBT) is a type of cognitive-behavioural therapy that helps the clients to acquire new skills to manage painful emotions and decrease conflict in relationships. Throughout the course, you will learn how to set up a DBT counselling session with your clients. The course teaches you how counselling and psychotherapy are used in DBT method. Upon completion, you will be able to apply the therapy method to your clients. What Will I Learn? Know how to use DBT approach in their work Know how counselling & psychotherapy is used Know how to structure therapeutic sections ('online' or 'offline') Requirements An interest in counselling or psychology A basic knowledge of what counselling or psychotherapy involves An awareness that counselling has different approaches Introduction About the Instructor FREE 00:02:00 About the Course FREE 00:06:00 What is Counselling & Psychotherapy Definition of Counselling FREE 00:07:00 Counselling & Psychotherapy 00:07:00 Approaches in Counselling & Psychotherapy 00:12:00 About Dialectical Behaviour Therapy (DBT) What is DBT? 00:05:00 What is 'dialectical'? 00:06:00 History & Philosophy of DBT 00:06:00 DBT Strategies & 'Life Skills' What is 'Mindfulness' 00:08:00 What is 'Distress Tolerance' 00:10:00 What is 'Emotion regulation' 00:11:00 What is 'Interpersonal Effectiveness' 00:06:00 Treatment by DBT Multistage approach of DBT 00:06:00 The Stages of Treatment in DBT 00:11:00 Prioritising Treatments Targets 00:05:00 How to set up 'learning environment' for the client 00:07:00 How to conduct 'Behavioural Analysis' 00:11:00 DBT for Psychological Disorders Uses of DBT 00:03:00 DBT in the treatment of Borderline Personality Disorder 00:07:00 DBT in the treatment of Depression 00:09:00 DBT for treatment of Anxiety & OCD 00:08:00 DBT for treatment of 'Eating Disorders' 00:08:00 Effectiveness of DBT How effective is DBT? 00:07:00 Criticism and Limitations of DBT 00:05:00 Thank You and Good Bye! 00:04:00

Mindfulness and Couple Therapy Diploma Welcome to the Mindfulness and Couple Therapy Diploma, a specialized course that amalgamates the principles of mindfulness with the practice of couple therapy. In an era marked by heightened stress and relationship struggles, this course offers invaluable insights and hands-on techniques to bring about transformative change. Learning Outcomes: Develop a deep understanding of how mindfulness can alleviate stress, anxiety, and depression. Gain skills to implement mindfulness techniques for bad habits and pain management. Master mindfulness practices for enhancing sleep quality. Learn to apply mindfulness to navigate and mitigate relationship conflicts. Acquire a repertoire of mindfulness exercises tailored for couples. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Mindfulness and Couple Therapy Diploma: Mindfulness in Stress, Anxiety, and Depression: Learn how mindfulness practices can be a potent tool in managing and reducing stress, anxiety, and depression. Mindfulness for Bad Habits: Delve into the mechanisms of habit formation and how mindfulness can help in breaking negative patterns. Mindfulness for Pain Management: Explore the role of mindfulness in pain perception and management, including both chronic and acute pain. Mindfulness for Better Sleep: Understand the application of mindfulness techniques in improving sleep quality and battling insomnia. Techniques to Redirect Flow of Conflict: Acquire methods to employ mindfulness in resolving relationship conflicts, focusing on communication and empathy. Exercises for Couples: Discover a series of mindfulness-based exercises designed to improve connection, trust, and happiness in relationships.

***24 Hour Limited Time Flash Sale*** Level 7 Diploma in Project Management & Leadership Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Professionals across industries face the pressing challenge of standing out in teams for the lack of proper management skills. With the evolving dynamics of project management and leadership, the gap between standard qualifications and the advanced skills required by top employers is widening. According to a recent study by the UK government, 85% of employers believe that project management skills are essential for success in the workplace. The "Project Management & Leadership" bundle directly addresses this dilemma, offering a pathway to steady growth. This strategically curated course bundle covers essential aspects of project management, from foundational principles in Project Management and Leadership & Management methodologies to specialised skills in Microsoft Project Monitoring. It extends beyond traditional project management, offering deep lessons in Change Management Performance Management, Office Administration, Financial Management, and Data Analysis. Moreover, courses on Team Leadership, Decision-making Under Pressure, and Critical Thinking ensure a holistic skill set for modern professionals. We proudly offer 23 courses within the Level 7 Diploma in Project Management & Leadership bundle, providing you with industry-recognised qualifications. These courses are: Course 01: Project Management at QLS Level 7 Course 02: Level 4 Diploma in Leadership & Management Course 03: Agile Project Management Course 04: Microsoft Project Monitoring Course 05: Change Management Course 06: Diploma in Performance Management Course 07: Office Administration & Skills Diploma Course 08: Diploma in Employee Management Course 09: Diploma in Meeting Management Course 10: Financial Management Course 11: Financial Analysis for Finance Reports Course 12: Data Analysis Course 13: Team Management and Leadership Development Training Course 14: Compliance Risk and Management Course 15: Decision-Making in High-Stress Situations Course 16: Workplace Productivity Course Course 17: Cross-Cultural Awareness Training Course 18: Critical Thinking in The Workplace In addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Seize this opportunity to become a multifaceted professional with expertise in project management, leadership, financial analysis, and more. This training not only prepares you for the challenges of today's dynamic work environments but also positions you for career advancement. Enrol now and proceed towards transforming your career! Learning Outcomes of this Project Management & Leadership bundle: Master project management and Agile methodologies for effective leadership. Navigate financial management and analysis for strategic decision-making. Enhance team leadership and performance management skills. Develop critical thinking and problem-solving abilities in the workplace. Implement change management strategies successfully. Improve workplace productivity and cross-cultural communication. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Project Management at QLS Level 7 Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management Course 02: Microsoft Project - Monitoring Module 01: Getting Started With Microsoft Project Module 02: Working With Tasks Module 03: Working With Project Resources Module 04: Preparing A Project Plan For Finalisation Module 05: Microsoft Project 2016 Advanced Module 06: Updating Task Information Module 07: Monitoring A Project Module 08: Working With Project Reports Module 09: Working With Other Projects Course 03: Agile Project Management Module 01: Key Concepts (I) Module 02: Key Concepts (II) Module 03: Initiation (I) Module 04: Initiation (II) Module 05: Planning (I) Module 06: Planning (II) Module 07: Planning Tools Module 08: Executing the Project Module 09: Maintaining and Controlling the Project Module 10: Closing Out =========>>>>> And 20 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*23 = £299) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Project managers Team leaders Business analysts Financial managers HR professionals Aspiring executives Requirements You will not need any prior background or expertise to enrol in this Project Management & Leadership bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Project Manager - £40,000 to £70,000 Business Analyst - £35,000 to £60,000 Financial Analyst - £30,000 to £50,000 HR Manager - £35,000 to £60,000 Team Leader - £25,000 to £45,000 Compliance Officer - £28,000 to £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Are you looking to enhance your stakeholder management skills? If yes, then you have come to the right place. Our comprehensive course on stakeholder management will assist you in producing the best possible outcome by mastering the stakeholder management skills. The stakeholder management course is for those who want to be successful. In the stakeholder management course, you will learn the essential knowledge needed to become well versed in . Our stakeholder management course starts with the basics of stakeholder management and gradually progresses towards advanced topics. Therefore, each lesson of this stakeholder management course is intuitive and easy to understand. Why would you choose the stakeholder management course from Compliance Central: Lifetime access to stakeholder management course materials Full tutor support is available from Monday to Friday with the stakeholder management course Learn stakeholder management skills at your own pace from the comfort of your home Gain a complete understanding of stakeholder management course Accessible, informative stakeholder management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Study stakeholder management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your stakeholder management course Stakeholder Management Curriculum Breakdown of the stakeholder management Course Module 01: Introducing Stakeholder Management Module 02: Stakeholder Theories Module 03: Stakeholder Mapping Module 04: Building Strong Business Relationships With Stakeholders Module 05: Stakeholder Engagement Module 06: Stakeholder Engagement Through Effective Communication Module 07: Monitoring and Evaluating the Engagement Module 08: Managing Stakeholder Conflict CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The stakeholder management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Stakeholder Management . It is also great for professionals who are already working in stakeholder management and want to get promoted at work. Requirements To enrol in this stakeholder management course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Stakeholder Management, such as- Stakeholder Engagement Stakeholder Insight Manager Stakeholder Engagement Officer Stakeholder Executive Industry Relations Manager Certificates CDP Accerdited PDF Certificate Digital certificate - Included Get a CPD accredited PDF certificate for Free. CDP Accerdited Hardcopy Certificate Hard copy certificate - £10.79 Get a CPD accredited Hardcopy certificate for Free. Delivery Charge: Inside the UK: Free Outside the UK: £9.99

Are you looking to enhance your Line Management skills? If yes, then you have come to the right place. Our comprehensive course on Line Management will assist you in producing the best possible outcome by mastering the Line Management skills. The Line Management course is for those who want to be successful. In the Line Management course, you will learn the essential knowledge needed to become well versed in Line Management. Our course starts with the basics of Line Management and gradually progresses towards advanced topics. Therefore, each lesson of this Line Management course is intuitive and easy to understand. Why would you choose the Line Management course from Compliance Central: Lifetime access to Line Management course materials Full tutor support is available from Monday to Friday with the Line Management course Learn Line Management skills at your own pace from the comfort of your home Gain a complete understanding of Line Management course Accessible, informative Line Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Line Management Study Line Management in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Line Management course Curriculum Breakdown of the Line Management Course Module 01: Introduction to Line Management Module 02: Coaching and Mentoring Module 03: Supervising, Motivating and Counselling Module 04: Talent Management Module 05: Effective Communication Skills Module 06: Performance Appraisal Management Module 07: Stress Management Module 08: Prioritising and Time Management Module 09: Employee Relations Module 10: Handling Conflict Module 11: Employment Law for Line Managers CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Line Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Line Management. It is also great for professionals who are already working in Line Management and want to get promoted at work. Requirements To enrol in this Line Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Line Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Line Management. Human Resources Manager: £40,000 to £65,000 per year Operations Manager: £45,000 to £70,000 per year Project Manager: £38,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Overview Gain extensive knowledge of all the attributes and modern techniques that can drive a Project to a successful implementation and boost your career. This Project Management Essential Skills Level 3course provides the knowledge and empowers you to assume full control of a Project's direction and utilise the talent around you. Written in conjunction with industry professionals, this innovative course contains the cream of today's Project Management procedures. You will learn how to utilise concepts such as Six Sigma, AgilePM, and Scrums to ensure the smooth running of a Project's life cycle. As a result, you will also master the principles of Change and Quality Management. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Project Management Essential Skills Level 3. It is available to all students, of all academic backgrounds. Requirements Our Project Management Essential Skills Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 24 lectures • 09:49:00 total length •Introduction & Overview: 00:16:00 •Tools You Need: 00:19:00 •Teams & Leadership: 00:35:00 •Teams: 00:33:00 •Conflict: 00:35:00 •Project Communication: 00:25:00 •Didactic Communications: 00:22:00 •Basic Meeting Rules: 00:21:00 •Stakeholder Management: 00:19:00 •The Basics of Project Management: 00:19:00 •Project Needs: 00:21:00 •Scope and Requirements: 00:28:00 •Work Breakdown Structures: 00:27:00 •Displayed Thinking: 00:31:00 •Developmental Methodologies: 00:25:00 •Methodology Types: 00:26:00 •Selecting a Methodology: 00:22:00 •Effective Budgets & Schedules: 00:25:00 •Resource Estimating: 00:26:00 •Estimating Techniques: 00:26:00 •Project Performance: 00:25:00 •The Keys to Success: 00:23:00 •Project Performance Key Values: 00:24:00 •Change Management: 00:16:00

Overview Every career or business needs some form of Project Planning. Learn how to master this skill and become a real manager in every sense of the word. This Level 2 Project Planning and Management course provides all knowledge and tools you'll need to set objectives and complete processes for any project or task. The course will train you to how to master all stages of a Project's life cycle and engage consistently with the stakeholders. By understanding and delivering the core concepts of an assignment, be it complex or simple, you will be recognised as an efficient and reliable Project Manager. Learn how to lead success. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 2 Project Planning and Management. It is available to all students, of all academic backgrounds. Requirements Our Level 2 Project Planning and Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 11 sections • 25 lectures • 09:49:00 total length •Introduction & Overview: 00:16:00 •Tools You Need: 00:19:00 •Teams & Leadership: 00:35:00 •Teams: 00:33:00 •Conflict: 00:35:00 •Project Communication: 00:25:00 •Didactic Communications: 00:22:00 •Basic Meeting Rules: 00:21:00 •Stakeholder Management: 00:19:00 •The Basics of Project Management: 00:19:00 •Project Needs: 00:21:00 •Scope and Requirements: 00:28:00 •Work Breakdown Structures: 00:27:00 •Displayed Thinking: 00:31:00 •Developmental Methodologies: 00:25:00 •Methodology Types: 00:26:00 •Selecting a Methodology: 00:22:00 •Effective Budgets & Schedules: 00:25:00 •Resource Estimating: 00:26:00 •Estimating Techniques: 00:26:00 •Project Performance: 00:25:00 •The Keys to Success: 00:23:00 •Project Performance Key Values: 00:24:00 •Change Management: 00:16:00 •Assignment - Level 2 Project Planning and Management: 00:00:00

The Complete Leadership & Management Training - CPD Accredited Career Bundle Course is designed for those looking to elevate their professional standing within the world of leadership and management. This online course offers a detailed curriculum that covers core concepts, key strategies, and leadership practices that are essential in today’s competitive business landscape. Accredited by CPD, this course ensures learners are equipped with the knowledge necessary to build and refine their leadership capabilities, all while advancing their careers with a highly respected certification. Through a blend of theoretical learning, engaging materials, and accessible content, this course is perfect for professionals seeking to deepen their understanding of management principles. Whether you are new to leadership or looking to refresh your skills, this training provides valuable insights into managing teams, improving decision-making processes, and leading with confidence. Ideal for those looking to take the next step in their career, it’s a flexible and rewarding option that allows you to learn at your own pace, with the added benefit of certification upon completion. No matter your current level, this course offers practical insights that can be applied to any professional environment. __________________________________________________________________ Key Features Leadership & Management Career Bundle Includes the following offers: CPD Accredited Leadership & Management Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Leadership & Management Courses Course 01: Supervising Others Course 02: Developing Teamwork Course 03: Managing Meetings Course 04: Effective Delegation Course 05: Communication Skills Course 06: Effective Time Management Course 07: Strategic Planning and Implementation Course 08: Problem-Solving Skills With Critical Analysis Course 09: Change Management Course 10: Risk And Crisis Management Course 11: Conflict Management Course 12: Stress Management Course 13: Facilitation Management Course 14: Coronavirus (COVID-19) Awareness __________________________________________________________________ Accreditation These Leadership & Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. __________________________________________________________________ Certification Once you've successfully completed your Leadership & Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leadership & Management bundle is ideal for aspiring managers, new managers and those in the following professions: Business Owner Managing Director Line Manager Project Manager Team Leader Coach/Mentor Requirements No prior degree or experience is required to enrol in this course. Career path This Leadership & Management Course will help you to explore avariety of career paths in the related industry, including: Team Leader Supervisor Project Manager Operations Manager Business Development Manager General Manager Director Chief Executive Officer (CEO) Managing Director Head of Department Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.