2124 Conflict courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview Develop a leadership style that gets results Employ suitable motivation techniques for your team or unit Utilize your communication style to provide influence to drive direction Empower your team to achieve the results you and they want Success is measured by results and results are only accomplished with effective planning efforts. Detailed plans and a captivating vision are important, but true accomplishment is in carrying your goals through to a winning outcome. In this workshop, you will learn how to find and strengthen your leadership voice and foster employee buy-in to exceed expectations while achieving the most positive outcome. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Leadership Style Guide Leadership characteristics Crucial abilities of leaders Determining the Type of Leader You Want to Be 2. Understanding Motivation What motivates people? Strategies for motivation Motivation for behavior modification 3. Adapting Communication Understanding communication styles Comparing the 4 Style Traits Adapting to Differing Communication Communication adaptability 4. Strategy and Results Strategy and planning Building effective team visions Creating personal visions 5. Building a Better Team Team development Handling conflict within a team Developing Trust and Respect 6. Enabling Others to Act Managing the Workload Major factors of delegation Steps in delegation Successful delegation Avoiding Wasted Time and Energy Following-Up to Ensure Success Additional course details: Nexus Humans Accomplishing the Results You Want (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Accomplishing the Results You Want (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Course Description This Business Management Masterclass: Part 4 course is designed to help you extend your knowledge about various aspects of managing a business. In this course, you will learn different negotiation techniques as negotiation is one of the most significant parts of any business. Additionally, you will also be introduced to human resource management. You will explore the power that motivation can wield in your business. Doing this Business Management Masterclass: Part 4 course will enable you to provide better customer service and improve your time management and conflict management skills. Join the course right away to enhance your skills as a business manager. Learning outcome  Become a better negotiator Get introduced to human resource management Explore the power that motivation Provide better customer service Improve your time management and conflict management skills How Much Do Business Managers Earn Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 4 Module 01: Negotiation Techniques 00:16:00 Module 02: Human Resource Management 00:19:00 Module 03: Motivation and Counselling 00:19:00 Module 04: Customer Service 00:16:00 Module 05: Time Management 00:40:00 Module 06: Conflict Management 00:14:00 Assignment Assignment - Business Management Masterclass: Part 4 00:00:00

Conflicts of interest are a critical concern in the financial services industry, where individuals and organizations often find themselves balancing multiple roles and responsibilities. This comprehensive course on Conflict of Interest Management in Financial Services Regulation is designed to provide professionals in the industry with a deep understanding of conflicts of interest, their implications, and the regulatory framework governing them. Participants will gain the knowledge and tools necessary to identify, assess, mitigate, and disclose conflicts of interest effectively.

Unlock your leadership potential and become a master of supervision with our comprehensive course. Enhance your skills and learn to manage your team like a pro with 9 essential modules, including conflict management and cybersecurity for employees. Enrol in our comprehensive Mastering Supervision course today and gain the essential skills required to manage your team like a pro. Learning outcomes: Understand the fundamentals and role of supervision Develop essential skills for effective employee management Improve communication and conflict resolution abilities Gain knowledge on recruitment and dismissal processes Learn interactive training techniques for new supervisors Understand the importance of cybersecurity for employees Take your leadership skills to the next level with our Mastering Supervision course. This comprehensive program covers nine essential modules, providing you with the knowledge and skills to become a highly effective supervisor. You will learn the fundamentals of supervisor training, the role of supervision, and essential skills in supervision. You will also develop knowledge in recruitment and dismissal processes, employee management, communication skill development, interactive training for new supervisors, conflict management, and cyber security for employees. Our course is designed for anyone looking to enhance their leadership skills and become an effective supervisor. Whether you're a manager, team leader, or aspiring supervisor, this course will provide you with the necessary knowledge and skills to succeed. Upon completion of the Mastering Supervision course, you will have a deep understanding of the role of supervision, the essential skills required for effective employee management, and techniques for conflict resolution. You will also gain knowledge on recruitment and dismissal processes, interactive training for new supervisors, and the importance of cybersecurity for employees. This course will equip you with the necessary tools to become a highly effective supervisor and lead your team to success. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Career path Team Leader: £24k - £38k per year Operations Manager: £32k - £62k per year Production Manager: £26k - £57k per year Customer Service Manager: £24k - £44k per year Retail Manager: £18k - £43k per year Project Manager: £26k - £65k per year.

Sale Ends Today Office Management for Professional Secretary Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Step into the centre of action where every decision you make impacts the flow and success of the business. Reportedly, skilled office managers can increase workplace productivity by up to 40%. The Office Management for Professional Secretary course bundle equips you with more than just the essentials; it transforms you into the strategic backbone of your workplace. This is where ambitious professionals become the orchestrators of efficiency and innovation in their offices, across any industry in the UK. Join in this immersive learning experience with the Office Management for Professional Secretary course. This program covers everything from the core competencies of effective Office Administration to advanced skills in managing complex projects and corporate events. You'll learn to navigate through tasks with precision in courses like Secretary & PA Diploma and Administration: Office Administration, while developing critical leadership skills in Inspirational Leadership Skills and Change Management. This curriculum is designed to refine your professional abilities, ensuring you can excel in both your daily responsibilities and long-term career goals. Courses Are Included in this Bundle: Course 01: Office Management for Professional Secretary Course 02: Legal Secretary Course 03: Administration: Office Administration Course 04: Office Skills Course 05: Receptionist Diploma Course 06: Professional Certificate in Front Office Course 07: Professional Skills for Hotel Management Training Course 08: Level 5 Diploma in Business Management Course 09: Corporate Paralegal Course 10: Business Plan for Entrepreneurs Course 11: Agile Project Management Course 12: Workplace Performance Management Course 13: Diploma in Operations Management Course 14: Research Methods in Business Course 15: Strategic Business Management Course 16: Change Management Course 17: Business Improvement Course 18: International Business Principles Course 19: Level 3 Diploma in Business Etiquette Course 20: Effective Communication Skills Diploma Course 21: Assertiveness Skills Course 22: Time Management Course 23: Public Speaking: Presentations like a Boss Course 24: Email Writing Training Course 25: Customer Service Management: Recovering Difficult Customers Course 26: Transcription Skills Course 27: Business Networking Skills Course 28: Document Control and Workflow Management Course 29: Diary Management Course 30: Touch Typing Complete Training Diploma Enrol in the Office Management for Professional Secretary bundle today and start your transformation into an office management expert. With skills that transcend ordinary administrative tasks, you will open new doors to career advancement and personal growth. Don't just be part of the office-become the reason it succeeds. Start your journey now and forge your path to becoming an essential asset to any business! Learning Outcomes of this Bundle: Cultivate advanced organisational and management skills essential for top-tier secretaries. Develop strategic abilities for handling complex administrative functions. Elevate your communication prowess to effectively liaise with all company levels. Harness project and time management skills to boost office productivity. Strengthen negotiation and conflict resolution skills within a corporate setting. Master the art of professional networking and relationship management. Why Prefer This Office Management Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPD QS after completing the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! The Office Management for Professional Secretary course is designed to transform capable individuals into exceptional office managers and secretaries, well-versed in the nuances of modern business administration. By cultivating advanced organisational and management skills, this course prepares participants to oversee complex operations and workflows with ease. This foundational prowess is critical for anyone aspiring to excel in top-tier administrative roles, where precision and efficiency are essential. Participants will also develop strategic abilities for handling complex administrative functions, enhancing their capacity to manage diverse tasks ranging from scheduling and coordination to managing corporate documents. Coupled with the ability to elevate your communication prowess, this training ensures that you can effectively liaise with all levels of company staff and external partners, making you an indispensable link within your organisation. Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of Professional Secretary. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the Professional Secretary setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to Professional Secretary related fields impacting their Professional Secretary experiences and long-term development. Course Curriculum Course 01: Office Management for Professional Secretary Module 01: Personal Assistant Module 02: Admin Support Module 03: Organisational Skills Module 04: Telephone Etiquette Module 05: Business Writing Module 06: Time Management Module 07: Body Language and Effective Communication Module 08: Meeting Administration Course 02: Legal Secretary Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace &#038; Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Administration: Office Administration Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Business Etiquette Module 04: Business Telephone Skills Module 05: Mail Services and Shipping Module 06: Travel Arrangements Module 07: Organising Meeting and Conferences Module 08: Record Keeping and Filing Systems Module 09: Effective Planning and Scheduling Module 10: Invoicing/Petty Cash Module 11: Business Writing Skills Module 12: Time Management Module 13: Organisational Skills Module 14: Communication Skills Module 15: Negotiation Techniques Module 16: Conflict Management =========>>>>> And 27 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £390) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Ambitious administrative professionals. Current office managers. Emerging team leaders. Career-focused secretaries. Executive assistants seeking advancement. Administrative staff upgrading skills. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Executive Secretary: $35,000 - $65,000 Senior Administrative Assistant: $32,000 - $58,000 Chief of Staff: $50,000 - $100,000 Operations Manager: $40,000 - $75,000 Business Administrator: $36,000 - $68,000 Client Relations Manager: $40,000 - $75,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited e-Certificate - Free Enrolment Letter - Free Student ID Card - Free CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Equality, Diversity & Inclusion (EDI) Once upon a time, in a world where workplaces struggled with equality, diversity, and inclusion, a bundle course transformed the narrative. Our Equality, Diversity & Inclusion (EDI) course bundle combines a diverse selection of subjects, including Employment Law, Resourcing and Managing Talent Course, and Conflict Management, to help create a harmonious and inclusive work environment. Embark on a journey that delves into the heart of workplace dynamics, addressing vital topics such as office administration, HR crisis communication, and preventing workplace violence and harassment. This carefully curated bundle empowers you with the knowledge and tools to foster a respectful, inclusive, and equal workplace for everyone. Take advantage of the opportunity to be the change-maker who leads the way in creating a better workplace culture. From learning about workplace professionalism and boundaries to mastering performance management and motivation aptitudes, this course bundle offers a wealth of information for those seeking to excel in fostering equality, diversity, and inclusion in any work environment. So Enrol today and start making a difference! This Equality, Diversity & Inclusion (EDI) Bundle Consists of the following Premium courses: Course 01: Equality and Diversity Course 02: Employment Law Course 03: Resourcing and Managing Talent Course Course 04: Conflict Management Course 05: Office Administration Certificate Course 06: HR - Crisis Communication Course 07: Preventing Workplace Violence and Harassment Course 08: Workplace Confidentiality Training Course 09: Performance Management Course 10: Motivation Skills Course 11: Assertiveness and Self-Confidence Development Learning outcomes of Equality, Diversity & Inclusion (EDI): Understand the principles of equality, diversity, and inclusion in the workplace. Familiarise yourself with employment law and its implications for organisations. Learn effective methods for resourcing and managing talent. Acquire conflict management wisdom to handle workplace disputes. Develop office administration and management abilities. Master HR crisis communication techniques. Gain insights into preventing workplace violence and harassment. Enhance your understanding of workplace professionalism, boundaries, and performance management. Enrol now in this Equality, Diversity & Inclusion (EDI) Bundle To Advance Your Career! Equality, Diversity & Inclusion (EDI) Enhance your understanding of Equality, Diversity & Inclusion (EDI) Bundle in the workplace with our comprehensive Equality, Diversity & Inclusion (EDI) Bundle. This diverse collection of courses of Equality, Diversity & Inclusion (EDI) Bundle covers various topics, from employment law to HR crisis communication, providing a well-rounded understanding of the workplace dynamics. This bundle is the perfect starting point for those looking to develop a strong foundation in fostering an inclusive work environment. Designed with your career advancement in mind, this Equality, Diversity & Inclusion (EDI) Bundle bundle equips you with the necessary mastery to create a harmonious and inclusive workplace. You will learn about the intricacies of managing talent, preventing workplace harassment, and promoting workplace professionalism and boundaries, empowering you to impact your organisation positively. Course Curriculum: Equality and Diversity Course Module 01: Introduction to Equality, Diversity and Discrimination Module 02: Equality and Diversity Legislation Module 03: Integrating Equality and Diversity into Policy Module 04: Human Rights Module 05: Promoting Diversity and Social Inclusion Module 06: Equality Analysis Module 07: Links between Values, Attitudes and Beliefs Module 08: Basics of Discrimination Module 09: Stereotypes, Prejudice, Discrimination and Bias Module 10: Institutional Discrimination Module 11: Unconscious Bias Module 12: Affirmative Action Module 13: Monitoring Equality and Diversity CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Equality, Diversity & Inclusion (EDI) Bundle HR professionals seeking to expand their knowledge in equality, diversity, and inclusion. Managers and supervisors aiming to create an inclusive work environment. Office administrators looking to improve their understanding of workplace dynamics. Requirements Equality, Diversity & Inclusion (EDI) Bundle This Equality, Diversity & Inclusion (EDI) course has been designed to be fully compatible with tablets and smartphones. Career path Equality, Diversity & Inclusion (EDI) Bundle HR Manager: £35,000 - £60,000 per year Equality, Diversity, and Inclusion Specialist: £30,000 - £45,000 per year Talent Management Specialist: £28,000 - £50,000 per year Conflict Resolution Consultant: £30,000 - £55,000 per year Office Administrator: £18,000 - £30,000 per year HR Crisis Communication Specialist: £30,000 - £60,000 per year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £10 You will get the Hard Copy certificate for the Equality and Diversity course absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

You've undoubtedly made decisions when you were stressed and regretted them later. We've all been there. When in high-stress situations and under pressure, we tend to make dumb mistakes. But if you are in a management position at a company or are the owner of a business, then you are always under pressure, and you can't afford dumb decisions. In this Decision Making in High Stress Situations course, you get to learn how to make the right decisions even under intense stress and pressure. You also learn how stress affects decision-making, the constant pressure traps you fall for, and how to avoid them. With the help of this Decision Making in High Stress Situations course, you will be able to make the right decisions under stressful situations, regardless of whether it's a personal situation, organisational, or to mitigate conflicts. The Decision Making in High Stress Situations course is informative and packed with step-by-step lessons on: What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision-Making for Conflict Management Each lesson is structured, and the course is overall made in a way that answers all your Decision Making in High-Stress Situations related questions. You will get everything you need all in one place. Learn how to stay as cool as a cucumber under stress - enrol in the course now. The Decision Making in High Stress Situations course has been designed by experts, to create a rich and in-depth training experience for all the students who enrol on it. Enrol on the course now and get instant access to all Decision Making in High Stress Situations course materials. Then, enjoy the course materials online from any internet-enabled device and learn when it suits you. Start your learning journey with this course straight away and take a step forward in securing a better future! Why should you choose the Decision Making in High Stress Situations course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Decision Making in High Stress Situations program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the Curriculum breakdown of Decision Making in High Stress Situations Course: Module 1: What is Decision Making? This module covers the following topics: Decision Making Classifying Decision Making The Decision Making Process Key Ingredients for Effective Decisions Team Decision Making Corporate Culture and Decision-Making Module 2: Stress and Its Impact This module covers the following topics: What is Stress? Stress at Work Effects of Stress in Decision Making Various Pressure Traps Psychobiology of Stress and Health Difference between Pressure and Stress Module 3: Time Stress and Decision Making This module covers the following topics: Decision Making Under Time Stress Time Perception Models Manipulations of Time Pressure Time and Task Adaptation Adapting to Time Constraints Time Pressure in Negotiation Time Pressure in Mediation Module 4: Personal Level Decision Making Under Stress This module covers the following topics: Improving Decision Making Skills Learn How to Avoid Stress at Work Basic Models to Explain Decision Making Behaviour Under Stress Strategies that address the Cause of Stress Tips on Excellent Decision-Making Rules for Success When Stress Is High Module 5: Organisational Level Decision Making Under Stress This module covers the following topics: Overview of Decision Making Process Mechanism of Organisational Influence Individuals Role in Organisational Decision Making System Information Flow The Structure of Decision Making System Individual Approaches to Stress Management Managerial Approaches to Stress Management Organizational Approaches to Stress Management Module 6: Decision Making for Conflict Management This module covers the following topics: What is Conflict? Stages of Conflict Workplace Conflict Resolution Decision Making under Conflict and Cognitive Control Conflict Management and Decision Making Assessment Process Once you have completed all the modules in the Decision Making in High Stress Situations course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Decision Making in High Stress Situations course. Show off Your New Skills with a Certificate of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: What is Decision Making? 21:13 1: Module 1: What is Decision Making? Preview 21:13 Module 2: Stress and Its Impact 15:15 2: Module 2: Stress and Its Impact 15:15 Module 3: Time Stress and Decision Making 15:17 3: Module 3: Time Stress and Decision Making 15:17 Module 4: Personal Level Decision making Under Stress 19:15 4: Module 4: Personal Level Decision making Under Stress 19:15 Module 5: Organisational Level Decision making Under Stress 11:24 5: Module 5: Organisational Level Decision making Under Stress 11:24 Module 6: Decision Making for Conflict Management 16:36 6: Module 6: Decision Making for Conflict Management 16:36 Assessment (Optional) 14:00 7: Assessment 14:00 Order Your Certificate 02:00 8: Order Your CPD Certificate 01:00 9: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Decision Making in High Stress Situations course is for people who want to quickly and easily learn about Decision Making in High-Stress Situations. Requirements There are no previous knowledge requirements for the Decision Making in High Stress Situations program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. All students must have a passion for learning and literacy, as well as being over the age of 16. Browse this 100% online course from any internet device, including your computer, tablet or smartphone. Study at your own pace and earn an industry Skillset with this course. Career path The course is designed to help you get the job you've always wanted, get promoted at work, go freelance, or launch your own business. You may improve your career and keep your skills up to date by taking this course with a salary range of £35,000 to £65,000 per annum in the UK. Office Manager Operations Manager Senior Manager Personal assistant Project Manager Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Duration 1 Days 6 CPD hours This course is intended for Individuals taking this course are business professionals seeking to develop or increase their emotional intelligence. Overview Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations. Assess and develop your personal emotional intelligence competencies. Assess and develop your social emotional intelligence competencies. Practice emotional intelligence in common workplace scenarios. It was once believed that intelligence was the metric that would determine a person\'s success in the workplace. Intelligence matters because it contributes to your ability to do your job. But intelligence is not the best indicator of whether or not you\'ll succeed. Your ability to understand and manage your own emotions, and get along well with others, has at least as much impact on your performance and effectiveness as intelligence. In this course, you\'ll explore strategies to increase your awareness of your emotions, develop your ability to manage your emotions, and improve your social skills. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Recognizing the Benefits of Emotional Intelligence Define Emotional Intelligence Recognize EQ\'s Impact on Work Experience 2. Increasing Your Personal Emotional Intelligence in the Workplace Develop Your Level of Self-Awareness Develop Your Self-Regulation Skills Develop Your Motivation 3. Increasing Your Social Emotional Intelligence in the Workplace Develop Your Empathy Develop Your Social Skills 4. Practicing Emotional Intelligence in the Workplace Practice Emotionally Intelligent Leadership Build an Emotionally Intelligent Team Manage Change Manage Conflict Coach for Performance