1863 Conflict courses in Cardiff delivered On Demand

Highlights of the Course Course Type: Online Learning Duration: 4 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about aggression handling Understand the core competencies and principles of aggression handling Explore the various areas of aggression handling Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert manager or leader Aggression Handling Diploma Course Master the skills you need to propel your career forward in aggression handling. This course will equip you with the essential knowledge and skillset that will make you a confident manager or leader and take your career to the next level. This comprehensive aggression handling course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this aggression handling course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective aggression handling practice and equip you with the essential skills, confidence and competence to assist you in the aggression handling industry. You'll gain a solid understanding of the core competencies required to drive a successful career in aggression handling. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for manager or leader or for people who are aspiring to specialise in aggression handling. Enrol in this aggression handling course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive aggression handling course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this aggression handling can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This aggression handling course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This aggression handling course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This aggression handling course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Making Yourself Safe Introduction 00:02:00 Lesson 1.1: What situations produce aggression? 00:03:00 Lesson 1.2: Effective Use of Conflict Management Skills 00:06:00 Lesson 1.3: Preventing Aggression 00:10:00 Lesson 2.1: Situational Signs 00:07:00 Lesson 2.2: Recognizing the Warning Signs 00:10:00 Lesson 2.3: Recognizing the Warning Signs (cont.) 00:08:00 Lesson 3.1: Defusing the Situation I 00:07:00 Lesson 3.2: Defusing the Situation II 00:12:00 Lesson 3.3: Defusing the Situation III 00:16:00 Lesson 4.1: Protecting Yourself I 00:04:00 Lesson 4.2: Protecting Yourself II 00:10:00 Lesson 4.3: Protecting Yourself III 00:07:00 Lesson 5.1: The Role of Adrenaline 00:07:00 Lesson 5.2: Dealing with the Aftermath 00:12:00 Lesson 5.3: Grief, Crisis and Trauma 00:15:00 Lesson 6.1: DOs 00:09:00 Lesson 6.2: DON'Ts 00:09:00 Lesson 6.3: Challenges and Rewards 00:02:00 Concluding video 00:01:00 Assessment Assessment - Aggression Handling Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Indagacion Apreciativa Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Presentando la Indagación Apreciativa 00:10:00 Módulo Tres: Cambiando la Forma en la que Piensa 00:10:00 Módulo Cuatro: Modelo de las Cuatro D 00:10:00 Módulo Cinco: Modelo de las Cuatro I 00:10:00 Módulo Seis: Estilo de Entrevista de la Indagación Apreciativa 00:10:00 Módulo Siete: Realidad Anticipatoria 00:10:00 Módulo Ocho: El Poder de las Imágenes Positivas 00:10:00 Módulo Nueve: Influenciando el Cambio a Través de la Indagación Apreciativa 00:10:00 Módulo Diez: Entrenamiento y Gerencia con Indagación Apreciativa 00:10:00 Módulo Once: Creando un Núcleo Positivo 00:10:00 Módulo Doce: Cierre 00:05:00 Resolucion de Conflictos Módulo Uno: Inicio 00:05:00 Módulo Dos: Una Introducción A La Resolución De Conflictos 00:10:00 Módulo Tres: Estilos De Resolución De Conflictos Con El Instrumento de Thomas-Kilmann 00:10:00 Módulo Cuatro: Crear Una Atmósfera Efectiva 00:10:00 Módulo Cinco: Crear Un Entendimiento Mutuo 00:10:00 Módulo Seis: Enfocarse En Necesidades Individuales y Compartidas 00:10:00 Módulo Siete: Llegar A La Causa Raíz 00:10:00 Módulo Ocho: Generar Opciones 00:10:00 Módulo Nueve: Construir Una Solución 00:10:00 Módulo Diez: La Versión Corta Del Proceso 00:10:00 Módulo Once: Herramientas Adicionales 00:10:00 Módulo Doce: Finalizando 00:05:00 Evaluación Presente su tarea 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Have you ever felt powerless in the face of anger? If so, this practical and highly informative course is for you – learn how to take back control… Accredited CPD: 6 hours Distressing, inappropriate and often violent expressions of anger, frustration and rage are on the increase in all areas of public and private life causing mental ill-health, stress, misery and sometimes even physical injury and death – but it doesn’t have to be this way. Learning how to manage anger effectively is key to maintaining a positive mindset and healthy relationships… Having done several courses over the years on handling aggression, I was surprised at how much I could learn from this online anger management courseREGISTERED CARE MANAGER Why take this course The best way to help yourself and others is to understand the causes, triggers and behaviour patterns of anger, and learn the effective techniques for diffusing and coping with aggressive situations. Leading expert Joe Griffin’s online anger management course gives you all of the valuable techniques and the information you need. It covers: anger and health; anger at work; anger in school; road rage; anger and personal safety; anger in relationships; aggressive public out-bursts of rage and much more. It also contains essential information – that will help to keep you safe – if you deal with the general public or work with people suffering from anger disorders. This excellent, well-structured online Anger Management course brings much of what I’m learning into context through practical examples and case histories. Useful in my personal life as well as my working relationshipsLISE BRATTON, EDITOR/ DESIGNER What will you learn Enhanced personal safety in potentially dangerous situations A new ‘toolbox’ of effective anger management strategies for calming down and dealing with angry people Greater understanding about the relationship between anger and emotional and physical health Insight into what triggers your own anger – and how to control it Better communication and conflict resolution skills The Five Myths about anger – that everyone needs to know Information about the effects of anger on our minds and bodies Ways to diffuse potentially violent situations Three invaluable techniques for disarming criticism Why people react aggressively without thinking of the consequences The difference between healthy and destructive anger Understanding road-rage – and how to reduce it The importance of helping children to manage their anger better A better understanding of why anger and aggression are on the increase Ways to inoculate yourself against stress build-up How to deal with passive aggression What makes a ‘rage-aholic’ – why getting angry can become addictive Using non-verbal signals to diffuse situations Improved treatment strategies for helping patients and clients master their uncontrolled anger Course notes Accredited CPD certificate, that also counts towards the Human Givens Diploma and much more… Counts towards a Diploma By taking this course, you could be on your way to completing Part 1 of the Human Givens Diploma – a flexible, part-time psychotherapy course which will deepen your psychological knowledge and increase your ability to help people effectively and quickly. Learn more > Course Programme Part 1Why anger and aggression are on the increase Part 2How to effectively control your own anger Part 3Coping effectively with other people's anger Part 4The aggression inhibition reflex Who is this course suitable for? If you deal professionally with members of the public in difficult, stressful circumstances, this course – presented without jargon – is for you If you counsel or treat angry people, this training is for you If anger is affecting you personally – or you would simply like to deepen your understanding of anger and its effects – this course will be of benefit to you too What's included? 13 Videos 21 Quizzes PDF Course notes Life-long access CPD Certificate Course format The Effective Anger Management online training course is split into 4 modules, each of which are broken down further into different sections containing filmed lectures given in English by the tutor, Joe Griffin. Each film clip is followed by a short series of multiple choice questions. These are designed to help you think about and absorb the course content and to check that you have understood the main points of that section before proceeding to the next. There are also course notes for you to download, plus additional reading information and helpful links. The online course comes with life-long access so you can take as long as you like to work your way through the course and can view it as many times as you like. Once you have completed the online training course, you will receive an accredited CPD certificate, which counts towards Part 1 of the Human Givens Diploma. This course has been independently assessed by the internationally recognised CPD Standards Office for 6 hours of CPD training. Meet your tutor Joe Griffin Joe Griffin is a psychologist with many years’ experience both in psychotherapeutic practice and in training psychotherapists. Read more

The Environmental Studies & Public Policy Course offers a deep dive into the pressing issues at the intersection of the environment and public governance. Designed for those with a keen interest in policy development, the course explores how environmental challenges shape political landscapes, influencing decision-making at every level of society. Students will gain valuable insights into how policies can promote sustainability and tackle the most urgent environmental issues facing our planet today. Through a detailed analysis of global and local case studies, learners will engage with various environmental policies and the decision-making processes behind them. From climate change to biodiversity, the course provides a critical understanding of how policy frameworks are crafted and implemented. Perfect for those aiming to make informed contributions to environmental policy, it equips students with the necessary knowledge to engage in thoughtful discourse and contribute to shaping the future of public policy in the context of environmental sustainability. Key Features: CPD QS Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Public Health Module 1: Introduction to Public Health Module 2: Principles of Public Health Module 3: Understanding Epidemiology Module 4: Disease Control Module 5: Understanding Measures of Disease Frequency Module 6: Maternity and Childbirth Module 7: Environment and Public Health Module 8: Health System and Policy Module 9: Public Health and Ethics Public Administration Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Crisis management Module 05: Meeting Management Module 06: Project Management Module 07: Risk Management Module 08: Team Work Team Building Module 09: Performance Management Module 10: Critical Thinking Implications for Leadership Module 11: Effective Time Management Techniques Module 12: Leadership Skills and Competencies. Module 13: Emotional Intelligence Module 14: Employee Relations Module 15: Avoiding the Unconscious Biases at Workplace Module 16: Effective Decision Making to Prevent Chaos Module 17: Skills of an Effective Administrator Module 18: Communication Skills Module 19: Prioritize Module 20: Scheduling Your Time Module 21: To Do Lists Module 22: Organizing Your Inbox Module 23: Negotiation Techniques Module 24: Conflict Management Module 25: Stress Management Module 26: Linguistics and Psychology Module 27: Communication and Media Studies Module 28: Corporate Social Responsibility Module 29: Stakeholders & the Social Contract Module 30: CRM Strategies Public Realm Manager Module 01: Introduction to Public Realm Management Module 02: Planning and Design Principles Module 03: Management and Maintenance Module 04: Sustainability and Resilience Module 05: Legal and Regulatory Framework Module 06: Public Realm and Social Equity Environmental Health Module 01: Intro to Environmental Health Module 02: Waste, Pollution and Pollutants Module 03: Environment, Pollution, Climate Change and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Environmental Law Module 01: Legal System Module 02: What Is Environmental Law Module 03: International Environment Law Module 04: Environmental Organisations Module 05: National Environmental Legacy Act Module 06: The Environment And Economics Part 1 Module 07: The Environment And Economics Part 2 Module 08: Climate Change Module 09: Environmental Impact Assessment Module 10: Nature Conservation Module 11: Kyoto Protocol And Paris Agreement Module 12: Sustainable Development Module 13: Compliance And Governance Of Law Module 14: Right To Information, Participation And Justice Module 15: Enforcement Of Environmental Law Environmental Awareness Training Module 01: Introduction to Environmental Awareness Module 02: Climate Change and the Carbon Footprint Module 03: The Hidden Pollution inside Workplace Module 04: Benefits of Energy Efficiency Module 05: Environmental Planning and Decision-Making Module 06: Sustainable Development for Environment Module 07: Eco Friendly and Green Living Environmental engineering Module 01: Introduction to Environmental Engineering Module 02: Environmental Pollutions Module 03: Wastewater Treatment Module 04: Drinking Water and Groundwater Treatment Module 05: Groundwater Hydrology Module 06: Air Pollution Module 07: Solar Energy Module 08: Waste Disposal and Recycling Module 09: Land Management Module 10: Environmental Law Module 11: Sustainable Development Learning Outcomes: Gain expertise in Public Health principles and practices. Understand the foundations of Public Administration for effective governance. Develop skills as a Public Realm Manager for community development. Explore the intricacies of Environmental Health and its impact. Grasp the complexities of Environmental Law for responsible decision-making. Acquire practical knowledge in Environmental Engineering for sustainable solutions. Accreditation All of our courses, including theCourse are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed yourCourse, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of theCourse, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals passionate about public health and environmental sustainability Aspiring public administrators seeking to make a difference Environmental enthusiasts keen on understanding legal frameworks Professionals aiming to enhance their expertise in environmental engineering Those interested in community welfare and public realm management Requirements Learners do not require any prior knowledge or qualifications to enrol in this course. Career path Environmental Health Officer - £25K to £40K/year. Public Health Analyst - £30K to £45K/year. Environmental Consultant - £28K to £50K/year. Public Administrator - £25K to £45K/year. Environmental Engineer - £30K to £55K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Elevate workplace safety standards with our Health and Safety Level 3 course. Gain expertise in HACCP, compliance, risk management, and first aid to ensure a secure and healthy work environment. Be the vanguard of occupational health and safety with this essential training.

From planning to managing risks, project management is not an easy task. However, you do not have to worry as our exclusive Project Management Professional course is designed to show you the way. The course is created to give you a thorough understanding of project management ideas, practices, and techniques as well as the abilities needed to manage projects successfully. After finishing the course, you will have a firm understanding of stakeholder management, project performance, change management and much more. The course will also provide a certificate of achievement with the help of this certificate, you can show prospective employers that you have the knowledge and experience necessary to successfully manage complicated projects. In conclusion, enrolling in the Project Management Professional course can be a great career investment because it will equip you with the skills and information you need to succeed in the dynamic and fast-paced world of project management. Learning Outcomes By completing the Project Management Professional (PMP) course, learners can expect to achieve the following learning outcomes: Recognise the basic tenets of project management, including starting, planning, carrying out, overseeing, and closing projects Get a thorough understanding of the methodology, tools, and best practices for project management Get the skills necessary to effectively lead and manage teams, including effective communication, conflict resolution, and stakeholder management Gain knowledge of technology in minute taking. Learn how to design and manage project schedules, budgets, and resources Hone your ability to identify, manage, and create backup strategies for project risks Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment To successfully finish the course, students must take an online automated multiple-choice exam and achieve a minimum score of 60%. Upon passing the exam, students can apply for a certificate of achievement endorsed by the Quality Licence Scheme. Career path Taking the Project Management Professional (PMP) course can open up a variety of career paths in the UK, as the skills and knowledge gained through the course are highly sought after in a range of industries. Entry-level project management roles, such as Project Coordinator or Assistant Project Manager, with an average annual salary range of £25,000 to £35,000. Mid-level project management roles, such as Project Manager or Senior Project Manager, with an average annual salary range of £40,000 to £70,000. Senior-level project management roles, such as Director of Project Management or Program Director, with an average annual salary range of £80,000 to £120,000. A project management professional certification could result in higher pay and more challenging career possibilities. Construction, engineering, information technology, and finance are just a few of the industries that could benefit from using the skills and knowledge acquired via the PMP course

Do you know what business ethics are? Want to learn how to have a good business reputation? Want to learn the details about business ethics? Want to find out how to apply them in your business? If yes, then this is the ideal course for you, enroll now and get the required knowledge of this course. Description: Every companies reputation is determined by its ethics. For a long term success maintaining good values is essential. Developing good ethics might be time-consuming, but by doing so you will help your business to improve in a unexpectable manner, and it will also change lives. Ethical obligations should be applied to employees, shareholders and investors and a list of other individuals related to the company. In this course you will learn about how can you deal equally with working in the enterprise at different posts, how can you provide their basic rights and how to handle conflict social responsibilities. Running an ethical organization or business has many rewards. Through this course, you will learn about the benefits of managing ethics within your business in details and reasons behind them. Implementing ethics at workplace might be difficult at first but and the end of the day, your business will be the one benefiting from it. In this course, you will learn about the different methods that will make it easier for you to implement ethics within the workplace. Organizations are legally bound to give a protected workplace to the majority of their employees as the primary concern of any employer is to have a safe working place, where there is no gender, religion, age and nationality discrimination and much more. In this course, you will also learn about how to keep your workplace safe for all the employees by issuing anti-harassment policies and also how to provide harassment training. You will learn much more through this course with our expert and well-experienced tutors. Who is the course for? Employees. Business owners. Individuals who have an interest in learning about business ethics. Individuals who desire to get acquainted with the ethical aspects of running a business. Managers. Corporate Trainers. Organizational Leaders. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Business Ethics is a useful qualification to possess, and would be beneficial for the following professionals: Business manager. Business consultant. Director, Ethics, and Compliance. Business operation and analyst. Strategy analyst, business strategy. Business Ethics Course Module One- Getting Started 00:30:00 Module Two - What is Ethics 01:00:00 Module Three - Implementing Ethics in the Workplace 00:30:00 Module Four- Employer/Employee Rights 00:30:00 Module Five- Business & Social Responsibilities 00:15:00 Module Six- Ethical Decisions 00:30:00 Module Seven Whistle Blowing 00:30:00 Module Eight Managerial Ethics 00:30:00 Module Nine Unethical Behavior 00:30:00 Module Ten - Ethics in Business (I) 01:00:00 Module Eleven Ethics in Business (II) 00:30:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Business Ethics Course 00:20:00 Final Exam Final Exam- Business Ethics Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Developing Good Teamwork Approved Online Training

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

Course Overview: According to the World Economic Forum, business administration is one of the most in-demand professions, with an impressive 5% annual job growth rate. The Business Administration Level 3 course is pivotal in shaping these industry leaders. Delving deep into critical topics such as 'Representing Your Boss and Company', 'Skills of an Effective Administrator', and 'Business Writing Skills', it aims to equip learners with the robust skill set essential for today's dynamic business environment. The curriculum further accentuates real-world application through modules on 'Communication Skills', 'Business Telephone Skills', and 'Mail Services and Shipping', preparing students to take on multifaceted roles with finesse. The significance of this course is not just about knowledge acquisition; it's about nurturing adept administrators who can charter the rough waters of global business.This course isn't just about lessons; it's about moulding future leaders in business administration. Enrol now! Key Features of the Course: CPD Certificate: Upon completing this course, you will receive a Continuing Professional Development (CPD) certificate recognised by employers across various industries. 24/7 Learning Assistance: Our dedicated support team is available round the clock to provide guidance and resolve any queries or concerns you may have throughout your learning journey. Who is This Course For? This Business Administration Level 3 course is ideal for individuals aspiring to pursue a career in business administration or those already working in administrative roles seeking to enhance their skills and progress in their careers. Whether you are a recent graduate, a job seeker, or a professional looking to upskill, this course will provide you with the knowledge and competencies necessary to succeed. What You Will Learn: Throughout this Business Administration Level 3 course, you will delve into various modules, each focusing on a specific aspect of business administration. By the end of the program, you will have gained a comprehensive understanding of: Skills of an Effective Administrator: Develop the core skills required to excel in an administrative role, such as organisational abilities, problem-solving, and attention to detail. Business Writing Skills: Master the art of effective written communication, including email etiquette, report writing, and professional correspondence. Communication Skills: Enhance your interpersonal skills, including active listening, conflict resolution, and effective communication in diverse workplace environments. Business Telephone Skills: Learn the essentials of professional phone etiquette, handling calls, and effectively addressing customer queries or concerns. Mail Services and Shipping: Gain insights into managing mail services, handling shipments, and maintaining efficient mailing systems. Travel Arrangements: Understand the processes of organising travel arrangements, including booking flights, accommodations, and itineraries. Organising Meetings and Conferences: Learn how to plan, coordinate, and execute successful meetings and conferences, ensuring smooth operations and optimal productivity. Time Management: Discover effective strategies for prioritisation, task delegation, and time optimising to maximise productivity. Record Keeping and Filing Systems: Develop essential skills in maintaining accurate records, implementing effective filing systems, and ensuring data security. Effective Planning and Scheduling: Master efficient planning and scheduling to meet deadlines, manage projects, and streamline operations. Why Enrol in This Course: Enrolling in this Business Administration Level 3 course will give you a competitive edge in the job market. With top learner reviews, this course has been recently updated to align with industry trends and practices. The skills you acquire will make you a highly sought-after candidate in various administrative roles, opening up exciting career opportunities. Requirements: To enrol in this course, you only need a basic understanding of the English language and access to a computer with an internet connection. No prior experience or qualifications are necessary. Career Path: Upon completion of the Counselling Course - Business Administration Level 3, you will be equipped with the skills and knowledge for various professions, such as Administrative Assistant - £20,000 to £30,000 per year Office Manager - £25,000 to £40,000 per year Executive Assistant - £30,000 to £50,000 per year Human Resources Manager - £40,000 to £70,000 per year Operations Manager - £40,000 to £80,000 per year Marketing Manager - £35,000 to £70,000 per year Financial Analyst - £35,000 to £60,000 per year Business Development Manager - £40,000 to £80,000 per year Project Manager - £40,000 to £70,000 per year Management Consultant - £40,000 to £100,000 per year Certification: Upon successfully completing the Counselling Course - Business Administration Level 3, you will receive a CPD certificate, confirming your newfound expertise and enhancing your professional credibility in business administration. Course Curriculum 11 sections • 11 lectures • 05:16:00 total length •Representing Your Boss and Company: 00:34:00 •Skills of an Effective Administrator: 00:15:00 •Business Writing Skills: 00:40:00 •Communication Skills: 00:25:00 •Business Telephone Skills: 00:19:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:25:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Effective Planning and Scheduling: 00:46:00