999 Conflict Resolution courses

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

In today's dynamic work environment, ensuring the safety and well-being of lone workers is paramount. Our Lone Worker Safety Training course is meticulously designed to equip individuals with the essential knowledge and skills to thrive in solitary work settings. Whether you're an employer looking to safeguard your employees or a lone worker seeking to enhance your safety protocols, this course is your definitive guide. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Lone Worker Safety Training curriculum, learners acquire essential knowledge and skills to ensure their safety while working alone. They understand the risks associated with lone working and learn how to assess and manage these risks effectively. Reporting and recording incidents is emphasized to ensure timely response and improvement of safety protocols. Conflict avoidance and resolution strategies are taught to prevent and manage potentially hazardous situations. First aid techniques specific to lone working scenarios are covered, along with general workplace safety practices. Learners develop a safe working system tailored for lone working situations, promoting their well-being both physically and mentally. They also gain a comprehensive understanding of the laws and regulations that govern lone worker safety, ensuring compliance and a safer work environment overall. This curriculum equips learners with practical knowledge and tools to confidently handle the challenges of working alone safely. Course Curriculum Module 01: Basics of Lone Working Module 02: Risk Assessment Module 03: Reporting and Recording Incidents Module 04: Conflict Avoidance and Resolution Module 05: First Aid and Workplace Safety for Lone Workers Module 06: Safe Working System for Lone Working Module 07: Physical and Mental Well-being Module 08: Lone Worker's Safety Laws Learning Outcomes: Understand principles of lone working and associated risks in workplaces. Conduct effective risk assessments to mitigate potential hazards confidently. Demonstrate proper incident reporting and recording procedures in lone worker scenarios. Apply conflict resolution techniques to manage and diffuse workplace conflicts. Implement first aid procedures and safety protocols specific to lone working. Develop and implement safe working systems tailored for lone worker safety. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals working independently in various industries needing safety awareness. Managers responsible for lone workers in their teams. Health and safety officers focused on lone worker policies. Newly appointed supervisors requiring safety training for lone workers. Business owners keen on enhancing workplace safety for lone workers. Career path Security Officer Field Service Engineer Social Worker Estate Agent Utility Service Technician Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to lead your organization through the complexities of change with confidence and competence? Our comprehensive Change Management Training course is designed to equip you with the knowledge, tools, and strategies to navigate and thrive in today's dynamic business environment. With a curriculum that covers every critical aspect of change management, this course is your gateway to mastering the art of change. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Change Management Training course helps learners understand how to effectively manage and adapt to change within an organization. Participants will explore the impact of change on individuals and organizations, learning strategies to engage and communicate with stakeholders. They will gain skills in human resource management, crisis management, and conflict resolution, ensuring they can handle challenges that arise during change processes. The course also covers techniques for managing attention, stress, and performance, helping learners maintain productivity and well-being. Additionally, learners will develop project management skills and learn how to assess and manage risks effectively. By the end of the course, participants will be equipped with practical tools and knowledge to lead and support change initiatives successfully, fostering a positive and adaptable work environment. Course Curriculum Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management Learning Outcomes: Understand key principles and processes in change management. Analyse how individuals respond to organisational change. Evaluate organisational strategies for effective change implementation. Develop communication plans for stakeholder engagement. Assess human resource strategies in managing organisational change. Identify techniques for managing stress during change initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers leading organisational change initiatives. HR professionals handling change impacts on staff. Team leaders managing change in their departments. Consultants advising on change management strategies. Executives overseeing organisational transformations. Career path Change Manager HR Manager Organisational Development Consultant Project Manager Risk Manager Performance Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

QLS Endorsed Diploma! Free 3 QLS Certificate + Free 5 CPD Course & Assessments> 250 CPD Points > Lifetime Access

To become a paralegal, you must have a good understanding of paralegal practice. That's why we designed the Paralegal Diploma Course for you. This course will cover the fundamentals of paralegal work. You will also learn about the required knowledge areas and survival strategies for success in the paralegal field.

5 STAR Rated | 17 in 1 Premium Bundle | CPD Certified | Free PDF Certificate | Lifetime Access

From planning to managing risks, project management is not an easy task. However, you do not have to worry as our exclusive Project Management Professional course is designed to show you the way. The course is created to give you a thorough understanding of project management ideas, practices, and techniques as well as the abilities needed to manage projects successfully. After finishing the course, you will have a firm understanding of stakeholder management, project performance, change management and much more. The course will also provide a certificate of achievement with the help of this certificate, you can show prospective employers that you have the knowledge and experience necessary to successfully manage complicated projects. In conclusion, enrolling in the Project Management Professional course can be a great career investment because it will equip you with the skills and information you need to succeed in the dynamic and fast-paced world of project management. Learning Outcomes By completing the Project Management Professional (PMP) course, learners can expect to achieve the following learning outcomes: Recognise the basic tenets of project management, including starting, planning, carrying out, overseeing, and closing projects Get a thorough understanding of the methodology, tools, and best practices for project management Get the skills necessary to effectively lead and manage teams, including effective communication, conflict resolution, and stakeholder management Gain knowledge of technology in minute taking. Learn how to design and manage project schedules, budgets, and resources Hone your ability to identify, manage, and create backup strategies for project risks Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment To successfully finish the course, students must take an online automated multiple-choice exam and achieve a minimum score of 60%. Upon passing the exam, students can apply for a certificate of achievement endorsed by the Quality Licence Scheme. Career path Taking the Project Management Professional (PMP) course can open up a variety of career paths in the UK, as the skills and knowledge gained through the course are highly sought after in a range of industries. Entry-level project management roles, such as Project Coordinator or Assistant Project Manager, with an average annual salary range of £25,000 to £35,000. Mid-level project management roles, such as Project Manager or Senior Project Manager, with an average annual salary range of £40,000 to £70,000. Senior-level project management roles, such as Director of Project Management or Program Director, with an average annual salary range of £80,000 to £120,000. A project management professional certification could result in higher pay and more challenging career possibilities. Construction, engineering, information technology, and finance are just a few of the industries that could benefit from using the skills and knowledge acquired via the PMP course

24-Hour Flash Sale! Prices Reduced Like Never Before!! Money laundering is a serious crime all over the world as well as in the UK. According to the UK Financial Conduct Authority (FCA), an estimated £100 billion is laundered through the UK every year. As financial institutions play a key role in preventing this activity, are you aware of the red flags that might indicate money laundering? This MLRO (Money Laundering Reporting Officer Training) bundle equips you with the knowledge and skills to become a Money Laundering Reporting Officer (MLRO). This comprehensive MLRO training bundle covers everything you need to excel in this critical role. Learn the fundamentals of Anti-Money Laundering (AML) regulations and how to implement them effectively. Master Know Your Customer (KYC) procedures to identify and verify clients. Gain insights into Financial Investigation techniques to uncover suspicious transactions. The MLRO bundle also includes valuable knowledge for paralegals in tax accounting, giving you a well-rounded understanding of financial crime. This MLRO (Money Laundering Reporting Officer Training) Bundle contains: Course 01: Anti-Money Laundering (AML) Course 02: Know Your Customer (KYC) Course 03: Paralegal Course 04: Tax Accounting Certificate - CPD Certified Course 05: Financial Investigator Learning Outcomes of this MLRO (Money Laundering Reporting Officer Training) Bundle: Understand the UK's AML regulations and their impact. Implement effective KYC procedures to mitigate risks. Identify and report suspicious activity according to regulations. Apply financial investigation techniques to uncover money laundering schemes. Gain knowledge of paralegal practices relevant to financial crime. Develop a strong foundation in tax accounting for AML compliance. By completing the MLRO course bundle, you position yourself as a key player in the fight against financial crime. With certifications in AML, KYC, and more, you will enhance your employability and professional standing in a range of financial and legal fields. Enrol today, and be the barrier that criminals fear. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Moreover, this diploma offers learners the opportunity to acquire skills that are highly valued in the field of MLRO. With this Certification, graduates are better positioned to pursue career advancement and higher responsibilities within the MLRO setting. The skills and knowledge gained from this course will enable learners to make meaningful contributions to MLRO-related fields, impacting their MLRO experiences and long-term development. Course Curriculum Course 01: Anti-Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 02: Know Your Customer (KYC) Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Course 03: Paralegal Module 01: Understanding the Concept of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills for Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict and Conflict Resolution Module 13: Professional Conduct and Ethics of Paralegals Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring MLROs Compliance officers Financial analysts Legal assistants Tax accountants Corporate auditors Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. MLRO: £50,000 - £80,000 Compliance Officer: £35,000 - £60,000 Financial Investigator: £40,000 - £65,000 Paralegal: £20,000 - £35,000 Tax Accountant: £25,000 - £50,000 Financial Analyst: £35,000 - £70,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Get ready for an exceptional online learning experience with the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development is a dynamic package, blends the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Conflict Management, Psychology & Self Esteem package has something for everyone. As part of the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Conflict Management, Psychology & Self Esteem bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Conflict Management Bundle Comprises the Following CPD Accredited Courses: Anger Management and Conflict Resolution Program Self Confidence & Self Esteem Self-Help Psychology: Mental Freedom Positive Psychology Masterclass Using Mindfulness at Work for Productivity Organizational Behaviour, HR and Leadership Level 3 Coaching & Mentoring Course Master Emotional Intelligence for Crucial Moments Rational Emotive Behaviour Therapy (REBT) Certificate Influencing and Negotiating Personal and Networking Skills Career Development and Passion Goal Setting, Motivation, and Resilience for Life Effective Communication Skills Problem-Solving and Decision Making Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Conflict Management, Psychology & Self Esteem Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Conflict Management, Psychology & Self Esteem. Build a strong knowledge base in your chosen course via Conflict Management, Psychology & Self Esteem. Benefit from the flexibility and convenience of online learning. With the Conflict Management, Psychology & Self Esteem package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development, a rich anthology of 15 diverse courses. Each course in the Conflict Management, Psychology & Self Esteem bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle will take you on a unique and enriching educational journey. TheConflict Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle offers you the flexibility and convenience to learn at your own pace. Make the Conflict Management, Psychology & Self Esteem package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Conflict Management, Psychology, Self Esteem, Mindfulness, Mentoring & Career Development bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trend. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Conflict Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Get ready for an exceptional online learning experience with the People Management, Operation Management & Project Management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This People Management, Operation Management & Project Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Operation Management package has something for everyone. As part of the People Management, Operation Management & Project Management package, you will receive complimentary PDF certificates for all courses in Operation Management bundle at no extra cost. Equip yourself with the Operation Management bundle to confidently navigate your career path or personal development journey. Enrol our Operation Management bundletoday and start your career growth! This Operation Management Bundle Comprises the Following CPD Accredited Courses: People Management Diploma Team Building Masterclass Operations Management Project Management Resourcing and Managing Talent Course Leadership and Management Course Motivation Skills Equality, Diversity and Discrimination Line Management Change Management Dealing With Difficult People Training Course Corporate Risk And Crisis Management - Online Course Effective Communication Skills Online Meeting Management Conflict Resolution Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the People Management, Operation Management & Project Management course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Operation Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Operation Management Bundle. Build a strong knowledge base in your chosen course via the Operation Management Bundle. Benefit from the flexibility and convenience of online learning. With the Operation Management package, validate your learning with a CPD certificate. Each course in People Management, Operation Management & Project Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the People Management, Operation Management & Project Management, a rich anthology of 15 diverse courses. Each course in the Operation Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This People Management, Operation Management & Project Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the People Management, Operation Management & Project Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Operation Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The People Management, Operation Management & Project Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this People Management, Operation Management & Project Management course. Career path Unleash your potential with the People Management, Operation Management & Project Managementbundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Operation Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.