1418 Conflict Management courses

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Mediation for Managers Training

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Level 3 SIA Trainer Course is combined of Level 3 Award in Education and Training (former PTLLS) Course, Level 3: Conflict Management Course and Level 3 Award for Physical Intervention Trainers in the Private Security Industry Course. These courses are specifically designed for individuals wishing to become trainers for SIA compliant courses such as: SIA Door Supervision, Security Guarding, CCTV (Public space surveillance), Conflict Management, Vehicle Immobilisation etc courses.  ABOUT THIS COURSE: This course consists of following aspects: Introduction to Adult Learning Lesson planning Delivering a lesson Teaching adults Practical teaching sessions How to vary teaching techniques How to recognise and deal with potential problems Assessing how well pupils are learning Teaching equipment and aids Conflict management Physical Intervention COURSE DURATION: It has been designed to be completed by 6 days and assignment afterwards. COURSE ASSESSMENT: For AET / PTLLS, No formal examination is required for this course, but at the end of the course you need to submit portfolio. For level 3 Conflict Management Course; showcase 2 scenario based role in the class, end of the course you need to submit portfolio and they will get assessed. For Level 3 Award for Physical Intervention Trainers in the Private Security Industry Course; demonstrate the PI techniques, they will be recorded, short MCQ Test and end of the course you need to submit portfolio and they will get assessed. If you have a busy life style, you also can spread out this course in two weeks or more to meet your personal commitment. HOW MUCH THIS COURSE COST? Online Course: (AET Online) is £1100.00 (All inclusive no hidden charges). This includes AET Online course, 1 Day CM and 2 days PI training. After successful completion you will receive 3 certificates and PI Licence Agreement which is called PI Master Trainer Licence. Zoom course: (AET Zoom class) is £1150.00 (All inclusive no hidden charges). This includes 3 days AET Zoom course, 1 Day CM and 2 days PI training. After successful completion you will receive 3 certificates and PI Licence Agreement which is called PI Master Trainer Licence. Face to Face Class: (AET Face to Face) is £1200.00 (All inclusive no hidden charges). This includes 3 days AET Class, 1 Day CM and 2 days PI training. After successful completion you will receive 3 certificates and PI Licence Agreement which is called PI Master Trainer Licence.

This OCN London accredited three-day course is unit one of the National Certificate in Workplace Mediation™. Essentials of Mediation™ covers the key areas to develop the core competencies required to undertake mediation casework within the workplace. The programme trains individuals to the highest standards in mediation best practice (via the FAIR mediation model), active listening, non-violent communication (NVC) and problem-solving.

Introduction: Conflicts are almost a certainty. While in some situations, conflicts are harmless, there are other cases where these types of situations can cause tension. Sometimes it is easy to work through these challenging situations, but when things are hard to deal with, it can be useful to access tools that will help defuse the issue. This is where the Thomas-Kilmann Conflict Mode Instrument (TKI) comes into play. Professors of management, Ken Thomas, PhD and Ralph Kilmann PhD, created the TKI Conflict Mode Instrument to help with conflict resolution. The TKI works with organisations and individuals to help assess how they deal with conflicts and when/where they can make changes so that effective resolutions can be made. It can be hard to imagine that every conflict will turn out okay, but with the approach that the TKI Conflict Mode instrument takes, it is possible. Not only can this assist a person in their day-to-day life, but organisations can implement it to encourage a better workflow. By assessing an individual and providing them with an in-depth analysis of how to react to certain conflict situations, this can not only empower an individual to make the right choice, but will also teach them how to handle future, unexpected conflict situations.   What You Will Learn What the Thomas-Kilmann Conflict Mode Instrument (TKI) is and why it is a useful management tool How the TKI works and when it can be applied About the five conflict-handling modes that can be implemented in almost every conflict situation The benefits of the TKI not just for individuals, but also for members of an organisation How one can obtain TKI training and certification Benefits Of Taking this Course You will learn about the TKI and why it has been such a success with individuals and organisations since being published in the 1970s. Additionally, individuals can learn how to implement the results of the assessment test in real-life situations. You will learn about the TKI and how it works to create an in-depth conflict resolution profile for an individual. This profile will essentially indicate how a person should approach each conflict. You will get an understanding of the five conflict-handling modes and will know what situations they should be applied. You will learn what the benefits of TKI training are and why the assessment can help individuals approach conflicts with more acceptance of the situation. You will know how to obtain TKI training and certification and other assessment tests, their benefits, and why using some of them in combination with the TKI can yield even better results. Course Modules: Module 01: What is the Thomas-Kilmann Conflict Mode Instrument? Module 02: How does the TKI model work and how do individuals apply it to real conflict situations? Module 03: The five conflict-handling styles and understanding how they work Module 04: What are the benefits of the TKI Conflict Mode Instrument and who can benefit from it? Module 05: How to get certified and what other test to combine the TKI with for deeper insight into a person's personality and conflict management

Course Description: Embark on a rewarding career as a trainer for SIA-compliant courses with our Level 3 SIA Trainer Course. This comprehensive program combines essential qualifications, including the -  Level 3 Award in Education & Training (AET / PTLLS), Level 3 Deliverers of Conflict Management Course, and Level 3 Award for Physical Intervention Trainers in the Private Security Industry. This course prepares to train individuals for roles in: Door Supervision Security Guarding CCTV (Public space surveillance) Conflict Management Vehicle Immobilisation Who Should Attend: This qualification has no specific entry requirements, making it accessible to all aspiring trainers. Whether new to the industry or seeking a career change, this course will equip you with the necessary skills and knowledge. Training Content: Delve into adult learning principles, lesson planning, teaching techniques, conflict management, and physical intervention techniques. Practical teaching sessions and scenario-based role-plays enhance your learning experience. Duration: The course is designed to be completed within 1 week, depending on your past experience and personal capabilities. However, if needed, you can spread the course over two weeks or more to accommodate personal commitments. Course Assessment: Assessment methods vary for each component of the course. AET/PTLLS requires portfolio submission, while Conflict Management and Physical Intervention training involve practical demonstrations, portfolio submission, and short MCQ tests. Why Choose This Course: Approved Training Provider Full Tutor Support Awarding Body Registration Convenient and Flexible Learning Options Fast Certification Competitive Fees with No Hidden Costs Accessible Learning Portal Group Booking: Arrange group bookings for tailored training sessions at your preferred location. Enjoy discounted fees for group bookings, whether for face-to-face or distance learning. Course Fee: Choose from online, Zoom, or face-to-face learning options, with prices ranging from £1130.00 to £1230.00. All fees include training materials, certification, and PI Licence Agreement. How to Book: Book online via various payment methods or contact our dedicated team by phone or email. Receive instant booking confirmation via email. Documents Required: Ensure you bring valid identification documents such as a passport, driving licence, and proof of address for registration. Result and Certificate Query: For any queries regarding results or certificates, contact our dedicated team via phone or email for prompt assistance.