687 Conflict Management courses in Edinburgh delivered Online

Dealing with Conflict in High-Value Relationships Strife is an unavoidable piece of any relationship. Regardless of the amount we like or even love someone else, we won't be in full understanding constantly. Sadly, a great many people have never been trained how to deal with contentions or resolve questions. This course is loaded with functional tips and methodologies to assist you with understanding someone else's perspective, cooperate to concoct feasible arrangements and hold useful discussions that will fortify your connections. You Will Learn: Why listening is critical to compromise, and how to additional your comprehension by means of undivided attention procedures The most effective method to see a circumstance from someone else's perspective by utilizing a three-point technique The most effective method to effectively arrange and arrive at a friendly trade off The contrasts between emphatic, inactive, uninvolved forceful and forceful conduct, and how to utilize positive 'I' proclamations to impart your perspective Advantages of Taking this Course: This course will enable you to manage strife in each part of your life, accordingly bringing down your feelings of anxiety and improving your connections, both at work and at home In the event that you work in an interceding job, this course will help you help customers in working through clash On the off chance that you work in a high-stress climate with troublesome clients, the abilities you will acquire in this course will improve your work fulfillment On the off chance that you are keen on a profession as an instructor or family advisor, this course will furnish you with a helpful knowledge into relational clash This course will improve your overall certainty, as you will be secure in the information that you can deal with any type of contention

Taking care of Conflict in Low-Value Relationships Figuring out how to deal with strife in low-esteem connections is fundamental for all of us altogether parts of our lives. From the working environment to our families and close connections - low-esteem connections frequently bring about clash and we need to manage it appropriately. This course furnishes a far reaching manual for managing strife in low-esteem connections by appropriately characterizing these connections and furnishing viable methodologies to manage them at work, in your family and in your adoration life. From how to stay proficient at work while managing low-esteem strife, to evading family coerce traps and knowing when you need to end low-esteem sentiments, this course covers all you require to think about dealing with struggle in low-esteem connections. You Will Learn A full meaning of low-esteem connections and how to distinguish them in your life Instructions to effectively deal with low-esteem struggle in your work environment while staying proficient Instructions to stay away from blame snares and control during low-esteem family clashes The most effective method to distinguish low-esteem accomplices and settle on sound decisions to stay away from strife Advantages of Taking This Course You will take out pressure and be more joyful and better on the whole aspects of your life You will keep away from undesirable connections and draw in sure associations by learning your own worth You will improve your remaining in your work environment and increment your odds of an advancement You will figure out how to settle on the extreme choices that will eventually improve your life

Recognizing Causes of Conflict Certification Recognizing the reasons for struggle is significant for everybody today. As the speed of current life increments, conflict does as well, and figuring out how to distinguish the makes helps appropriately manage it and guarantee profitability and satisfaction. This course gives an extensive knowledge into struggle - what causes it, how to distinguish expected issues and, above all, how to oversee it. From the full definition and classifications to the genuine outcomes and approaches to limit and oversee it, this course covers all you require to think about dealing with struggle. You will Learn: The full definition and various kinds of contention The distinction among great and terrible struggle Instructions to recognize the reasons for struggle The results of contention The abilities expected to deal with struggle Advantages of Taking this Course: You will actually want to recognize struggle triggers at home and at work You will improve your connections at home and at work through compromise You will figure out how to be more profitable by overseeing struggle You will figure out how to apply incredible clash aversion strategies You will comprehend the outcomes of contention and have the option to totally keep away from them

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Business Administration is the study of different management departments and roles of the components in business. In business administration, you need to learn about the principles, Organizations, Decision making and Leadership. Through this course, you will also learn all the knowledge and information management, its characteristics, its nature, levels and principles. Payroll is a very big part of any company, as it helps manage the company's finances when it comes to employee salaries. There is a huge demand for people who can use their skills in this department as there are a lot of numbers that need to be taken care of. You will also learn the basics of payroll and managing it efficiently through the course. Find out how to manage business and its clients and employee payroll system in this course. Course Highlights Business Administration and Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Administration and Management into 49 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 11 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Administration and Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Administration and Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Administration and Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business Administration and Management - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Quality Management 00:21:00 Managing Risk and Recovery 00:26:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Administration and Management - Old Version Business Administration What is Business Administration? FREE 01:00:00 Business and Organisations FREE 00:30:00 Management of Business 01:00:00 Business Organization Perspectives 01:00:00 Decision Making 01:00:00 Approaches to Leadership 01:00:00 Management Management 01:00:00 Definition of Management 01:00:00 Characteristics of Management 01:00:00 Management Functions/Process of Management 01:00:00 Nature of Management 01:00:00 Levels of Management 01:00:00 Characteristics of Professional Managers 00:30:00 Principles of Management 01:00:00 Managing Payroll What Is Payroll? FREE 01:00:00 Principles Of Payroll Systems FREE 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 01:00:00 When Workers Leave Employment 01:00:00 Hiring Employees 01:00:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 01:00:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Mock Exam Mock Exam- Business Administration and Management 00:30:00 Final Exam Final Exam- Business Administration and Management 00:30:00

This personal development course helps the individual to overcome difficult situations and go on to succeed in their chosen career path or business endeavour. Achievement comes when one is prepared for it, and this course is intended to set you up for it. Without being prepared, achievement won't approach you, event even if it does, it will overpower you, and you may wind up abusing it. Description: This course will help you settle on witting choices in your self-awareness travel and boldly development. This implies bearing the development to take a hundred percent duty regarding your health, your occupation, your financial assets, your connections, your feelings, your propensities, and your otherworldly thoughts. It calls for having a deep look at yourself, intentionally picking what kind of individual you truly are within, and after that getting your outside reality to be consistent with your inside being. The objective is to help you accomplish outstanding effectiveness while maintaining internal adjust, where your ideas, emotions, activities, and attitudes are all working on the whole to create the life you truly need. This self-development course will fill in as an awesome begin if you're beginning off in self-awareness. They'll put you on the right track to be responsible for any circumstance, achieve objectives and improve as a person. Who is the course for? Entrepreneurs Professionals Small Business Owners Students Employees Employers Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Personal development coaches can specialize in: Career and educational development Creativity enhancement Financial planning Health and fitness Leadership Relationship counselling Spiritual growth Therapeutic Coaching. Practical Personal Development Course - Updated Version Module 1: Overcoming Procrastination (I) 00:10:00 Module 2: Overcoming Procrastination (II) 00:09:00 Module 3: Four P's of Goal Setting 00:08:00 Module 4: Improving Motivation 00:10:00 Module 5: Wise Time Management 00:09:00 Module 6: Tips for Completing Tasks 00:08:00 Module 7: Increase Your Productivity 00:08:00 Module 8: 'To Do' List Characteristics 00:08:00 Module 9: Smart Goals 00:09:00 Module 10: Mistakes Will Happen 00:10:00 Module 11: The Problem Solving Method 00:10:00 Module 12: Information Gathering 00:04:00 Module 13: Problem Definition 00:12:00 Module 14: Preparing for Brainstorming 00:11:00 Module 15: Generating Solutions (I) 00:04:00 Module 16: Generating Solutions (II) 00:12:00 Module 17: Analyzing Solutions 00:10:00 Module 18: Selecting a Solution 00:08:00 Module 19: Planning Your Next Steps 00:08:00 Module 20: Recording Lessons Learned 00:08:00 Module 21: What Does Self-Confidence Mean To You? 00:15:00 Module 22: Obstacles to Our Goals 00:07:00 Module 23: Communication Skills 00:11:00 Module 24: The Importance of Goal Setting 00:11:00 Module 25: Feeling the Part 00:09:00 Module 26: Looking the Part 00:07:00 Module 27: Sounding the Part 00:09:00 Module 28: Powerful Presentations 00:07:00 Module 29: Coping Techniques 00:08:00 Module 30: Dealing with Difficult Behavior 00:08:00 Module 31: Time Management 00:36:00 Module 32: Stress Management 00:20:00 Module 33: Communication Skills 00:25:00 Module 34: Negotiation Techniques 00:17:00 Module 35: Conflict Management 00:15:00 Practical Personal Development Course - Old Version Healthy Abundance Mindset 01:00:00 Meditation 01:00:00 Goal Setting 01:00:00 Center Yourself 01:00:00 Get Over Your Fear 01:00:00 Be Grateful 01:00:00 Visualize 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Practical Personal Development Course 00:20:00 Final Exam Final Exam- Practical Personal Development Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Project management is the act of planning and executing teamwork to achieve specific goals of the business or an organization. Learning to become an expert in project management will help if you are aspiring to become a good leader. Together with risk management and Sigma process, you will learn how to achieve the goals of the business and the ones you set for yourself. This course is already composed of three components: (1) project management; (2) risk management; and (3) six sigma and lean process. These three important components will help you strategies and teach you how to become an effective leader in your organization. Who is the course for? Professionals who are aiming for a promotion, joining a team leadership role for the first time or looking forward to becoming a top executive in project management. Anyone who is interested in improving their project management skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Project Management course is a useful qualification to possess and would be beneficial for the following careers: Businessmen Entrepreneur Human Resources Managers Management Director Top Executive. Project Management - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Project Management - Old Version Introduction 01:00:00 Creating a Project Management Methodology 01:00:00 Where Does The Buck Stop? 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Maintaining A Budget 01:00:00 Taking Action - Execution of the Plan 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keep It Moving 01:00:00 Problems and Solutions 01:00:00 Professional Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Six Sigma & Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Level 3 Diploma in Six Sigma & Lean Process- Activities 00:00:00 Recommended Reading Recommended Reading : Mastering Project Management 00:00:00 Mock Exam Mock Exam- Mastering Project Management 00:30:00 Final Exam Final Exam- Mastering Project Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Supervisor Training course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Supervisor Training online training course. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) The Supervisor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Experts created the Supervisor Training course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Supervisor Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD & after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Diploma in Supervisor Training at QLS Level 4 Module 01: Fundamentals of Supervisor Training The Importance of Training Supervisors The Five Keywords of Supervision Realities of Training New Supervisors Top Mistakes Made by New Supervisors Supervision as a Profession Summary Module 02: Understanding the Role of Supervision Defining Supervision Professional SupervisionLine Management or Managerial Supervision Types of Supervision Roles of a Supervisor Successful Supervisors Do Things Differently Summary Module 03: Essential Skills in Supervision Problem Solving and Decision Making Planning Delegation Basics of Internal Communications Meeting Management Summary Module 04: Recruitment and Dismissal Recruitment Process Overview The Hiring Process in Eight Steps Dismissal of an Employee Summary Module 05: Employee Management Goal Settings Motivation Observation and Feedback Addressing Performance Issues Conducting Performance Reviews Summary Module 06: Communication Skill Development Listening Actively Choosing the Right Words Using an Appropriate Tone of Voice Using the Appropriate Body Language Adjusting with Different Personalities Conducting Effective Meetings Summary Module 07: Interactive Training for New Supervisors Individual Training Small-Group Training How to Create Successful Training Program Tips on Designing Effective Training What to Look for in Training Importance of Evaluation Levels of Training Evaluation Improvement of Training Summary Module 08: Conflict Management Why Conflicts Happen Managing Conflict Based on Personality Types Managing Conflict Based on Perception Managing Conflict Based on Goals Handling Common Conflict Situations Summary Module 09: Cybersecurity for Employees What Is Cybersecurity? Importance of Cybersecurity Benefits of Cybersecurity Training Getting Employees on Board with Cybersecurity Awareness Training Summary Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this Supervisor Training course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements This Supervisor course is open to anyone who is interested in learning from anywhere in the world. Career path This Supervisor course will allow you to kickstart or take your career in the related sector.

Overview of Business Administration Join our Business Administration course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Business Administration course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Business Administration course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Business Administration Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Business Administration. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Business Administration course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Business Administration is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Business Administration course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Business Administration Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Business Administration Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management (BPM) 00:28:00 Planning Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:19:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Introduction to Human Resources 00:17:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00