9444 Confidence courses

HR Management, Confidentiality and Sexual Harassment Prevention Diploma Elevate your understanding of human resources with the HR Management, Confidentiality, and Sexual Harassment Prevention Diploma. This comprehensive course encapsulates vital topics including HR objectives, the sanctity of workplace confidentiality, and preventative measures against sexual harassment. Learning Outcomes: Understand the core objectives of HR Management. Gain insights into HR management development strategies. Comprehend the significance of workplace confidentiality. Grasp the importance of confidentiality in teamwork settings in HR Management. Learn preventive measures against sexual harassment. Familiarise yourself with organisational policies designed to combat sexual harassment. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from HR Management, Confidentiality and Sexual Harassment Prevention Diploma: Objectives of HR Management: Develop a firm grasp of the primary goals and objectives of HR management, such as talent acquisition, employee development, and organisational growth. HR Management Development: Discover the evolution of HR management, focusing on modern methodologies, technologies, and strategies for employee retention and development. Workplace Confidentiality: Learn about the ethical and legal requirements surrounding the preservation of confidentiality in a workplace setting. Confidentiality in Teamwork: Understand the critical role that confidentiality plays within teams, and learn strategies for fostering a culture of trust. Preventing Sexual Harassment: Gain a comprehensive understanding of preventative measures against sexual harassment, including training, reporting mechanisms, and safe workplace practices. Policies Against Sexual Harassment: Study the structural and legal frameworks for policies designed to prevent sexual harassment, and learn how to implement them effectively within an organisation.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK sports industry contributes a whopping £20.3 billion to the economy and employs over 400,000 people? Are you passionate about sports and yearn to be part of this vibrant ecosystem? If so, this comprehensive Sports Management bundle is your gateway to a rewarding career. This Sports Management bundle equips you with the knowledge and skills to excel in various roles. With the Sports Management master coaching, training, sports science, psychology, nutrition, injury management, and rehabilitation. Gain a holistic understanding of athlete development and contribute to their success. This Bundle Contains 9 of Our Premium Courses for One Discounted Price: Course 01: Sports Coaching Diploma Course 02: Fitness and Endurance Training Course 03: Science Behind Workout Course 04: Sports Psychology Course 05: Sports Nutrition Course 06: Pain Management Course 07: Sports First Aid Course 08: Sports Injuries Course 09: Hydrotherapy With this comprehensive Sports Management bundle, you can achieve your dreams and train for your ideal career. This Sports Management bundle covers essential aspects in order to progress in your chosen career. Learning Outcomes this Bundle Master essential TA skills and responsibilities in Sports Management Gain in-depth knowledge of SEN legislation and frameworks. Develop effective strategies for supporting diverse learning needs. Learn practical techniques for behaviour management and communication. Equip yourself with specialised skills for understanding and supporting autism. Build confidence and professionalism in the SEN classroom. Invest in your future - enrol today! Why Choose Our Bundle? Get a free Sports Management CPD accredited certificate Get a free student ID card with Sports Management Training Get instant access to this Sports Management course. Learn Sports Management from anywhere in the world The Sports Management is affordable and simple to understand The Sports Management is an entirely online, interactive lesson with voiceover audio Lifetime access to the Sports Management course materials The Sports Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Sports Coaching Diploma Module 1: Introduction Module 2: Psychological, Motivational, and Behavioural Training Module 3: Techniques Module 4: Physical Fitness and Training Module 5: Management Skills Module 6: Coaching for Popular Sports Module 7: Nutrition Concerns for Athletes Module 8: Sports Injury Prevention and Rehabilitation Module 9: Children and Parent in Sports Module 10: Women Coaches Module 11: Coaching and Ethical Practice Assessment Process of Sports Management Once you have completed all the modules in the Sports Management Bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise in this Sports Management bundle. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Coach Trainer Therapist Nutritionist Manager Certificates Certificate Accredited by CPDQS Digital certificate - Included

Incredible Things Originate from a Little Bundle Special Price Cut Offer Are you looking to enhance your Child Care skills? If yes, then you have come to the right place. Our comprehensive courses on Child Care will assist you in producing the best possible outcome by mastering the Child Care skills. Get 6 CPD Accredited Courses for only £41! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Courses you'll get: Course 01: Diploma in Child Care Course 02: Child Psychology Diploma Course 03: Child Protection Course 04: Child Counselling: Child Psychology & Mental Health Course 05: Safeguarding Children Level 3 Course 06: Paediatric First Aid Level 3 The Child Care bundle is for those who want to be successful. In the Child Care bundle, you will learn the essential knowledge needed to become well versed in Child Care. Our Child Care bundle starts with the basics of Child Care and gradually progresses towards advanced topics. Therefore, each lesson of this Child Care course is intuitive and easy to understand. Why would you choose the Child Care course from Compliance Central: Lifetime access to Child Care courses materials Full tutor support is available from Monday to Friday with the Child Care course Learn Child Care skills at your own pace from the comfort of your home Gain a complete understanding of Child Care course Accessible, informative Child Care learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Child Care bundle Child Care Curriculum Breakdown of the Child Care Bundle Diploma in Child Care Module 1: Understanding Child Development Module 2: Caring for Children Module 3: Healthy Food, Healthy living Module 4: Keeping Children Healthy & Safe Module 5: Child Protection Module 6: Play, Imagination and Creativity Module 7: Early Years Provision Module 8: Children with Special Needs CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child Care bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Child Care. It is also great for professionals who are already working in Child Care and want to get promoted at work. Requirements To enrol in this Child Care course, all you need is a basic understanding of the English Language and an internet connection. Career path The Child Care bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Child Care. Nursery Manager: £25,000 to £45,000 per year Early Years Practitioner: £18,000 to £26,000 per year Childcare Center Director: £28,000 to £55,000 per year Special Educational Needs (SEN) Teacher: £24,000 to £42,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificates for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

Incredible Things Originate from a Little Bundle Special Price Cut Offer Are you looking to enhance your Child Counselling skills? If yes, then you have come to the right place. Our comprehensive courses on Child Counselling will assist you in producing the best possible outcome by mastering the Child Counselling skills. Get 6 CPD Accredited Courses for only £41! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Courses you'll get: Course 01: Certificate in Child Counselling Course 02: Child Psychology Diploma Course 03: Childcare & Family Support Worker Course 04: Safeguarding Children Level 3 Course 05: Certificate in Cognitive Behavioural Therapy (CBT) Course 06: Child Protection Child Counselling Curriculum Breakdown of the Child Counselling Bundle Module 01: Introduction Module 02: Psychology of Growth and Development Module 03: Therapeutic Language Module 04: Psychological Issues Module 05: Therapeutic Outcomes Module 06: Working as a Counsellor The Child Counselling bundle is for those who want to be successful. In the Child Counselling bundle, you will learn the essential knowledge needed to become well versed in Child Counselling. Our Child Counselling bundle starts with the basics of Child Counselling and gradually progresses towards advanced topics. Therefore, each lesson of this Child Counselling course is intuitive and easy to understand. Why would you choose the Child Counselling course from Compliance Central: Lifetime access to Child Counselling courses materials Full tutor support is available from Monday to Friday with the Child Counselling course Learn Child Counselling skills at your own pace from the comfort of your home Gain a complete understanding of Child Counselling course Accessible, informative Child Counselling learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Child Counselling bundle CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Child Counselling bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Child Counselling. It is also great for professionals who are already working in Child Counselling and want to get promoted at work. Requirements To enrol in this Child Counselling course, all you need is a basic understanding of the English Language and an internet connection. Career path The Child Counselling bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Child Counselling. Child Counsellor: £25,000 to £45,000 per year School Counsellor: £25,000 to £40,000 per year Youth Counsellor: £22,000 to £35,000 per year Family Therapist: £30,000 to £50,000 per year Play Therapist: £22,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 6 CPD Accredited PDF Certificates for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

The Building Teams Virtually course is perfect for line managers and project leaders who wish to learn some effective team building strategies. It covers the key areas of managing and developing a team, from communication techniques to team building models. It also covers some of the challenges of team building and how to overcome them. Through this course, you will explore the complete team building process step-by-step. It will take you through the goals and objectives of working as a team, providing expert tips for new managers, as well as existing managers who want to develop their skill set. This course will teach you best practices that will take your leadership to the next level and build your confidence, covering both practical and theoretical knowledge that can be applied in a real-life context. This best selling Building Teams Virtually has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Building Teams Virtually is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Building Teams Virtually is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Building Teams Virtually is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Building Teams Virtually, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Building Teams Virtually will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Building Teams Virtually to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Unlock your potential in the construction industry with our comprehensive training programme, meticulously designed to elevate your expertise and ensure your success. Immerse yourself in a robust curriculum that navigates through the intricacies of construction management, surveying techniques, and cutting-edge technology. You'll delve into the essential principles of building pathology and adaptation, ensuring you have a solid foundation in understanding the dynamics of building structures. Navigate the complexities of procurement and contract administration, and grasp the critical legal aspects that govern the industry. Our training ensures you master the art of cost estimation, from the fundamental elements to advanced methodologies specific to the construction industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Embrace the future of construction with in-depth knowledge of Building Information Modelling and refined report writing skills. Our programme is crafted to provide you with a holistic understanding of construction material management and effective cost management strategies. You'll be equipped to tackle the challenges of modern construction projects with confidence and precision. Join us and transform your career, gaining insights that will keep you ahead in a rapidly evolving field. Our expertly curated modules are your gateway to mastering the essential facets of the construction industry, providing you with the tools to excel and lead with confidence. Course Curriculum Module 01: Introduction to Construction Management Module 02: Building Survey An Introduction Module 03: The Procedure of Building Survey and Surveys of Module 04: Building Technology Module 05: Building Pathology Module 06: Building Adaptation Module 07: Building Procurement and Contract Administration Module 08: Building Law Principles Module 09: Legal Aspects Module 10: Role of Cost Estimator and New Aspects of Cost Estimation Module 11: Elements and Factors Influencing Cost Estimation Module 12: Cost Estimation Module 13: Cost Estimation in the Construction Industry Module 14: Cost Management Module 15: Management of Material for Construction Module 16: Building Information Modelling Module 17: Report Writing Learning Outcomes Understand construction management principles and procedures in building surveying. Conduct comprehensive building surveys and assessments effectively. Apply advanced building technology knowledge in various contexts. Diagnose building pathology issues accurately and efficiently. Navigate building procurement and contract administration processes. Manage cost estimation and material procurement in construction projects. CPD 10 CPD hours / points Accredited by CPD Quality Standards Building Surveyor Online Training 4:02:47 1: Module 01: Introduction to Construction Management 08:23 2: Module 02: Building Survey An Introduction 12:17 3: Module 03: The Procedure of Building Survey and Surveys of 12:06 4: Module 04: Building Technology 14:35 5: Module 05: Building Pathology 11:13 6: Module 06: Building Adaptation 18:19 7: Module 07: Building Procurement and Contract Administration 28:15 8: Module 08: Building Law Principles 14:40 9: Module 09: Legal Aspects 10:39 10: Module 10: Role of Cost Estimator and New Aspects of Cost Estimation 06:34 11: Module 11: Elements and Factors Influencing Cost Estimation 09:28 12: Module 12: Cost Estimation 21:26 13: Module 13: Cost Estimation in the Construction Industry 25:17 14: Module 14: Cost Management 09:52 15: Module 15: Management of Material for Construction 10:50 16: Module 16: Building Information Modelling 17:42 17: Module 17: Report Writing 10:11 18: CPD Certificate - Free 01:00 Who is this course for? Aspiring building surveyors seeking foundational knowledge. Construction managers expanding their surveying expertise. Architects needing comprehensive building assessment skills. Real estate professionals interested in building technology. Engineers looking to enhance cost estimation abilities. Career path Building Surveyor Construction Manager Cost Estimator Building Consultant Property Manager Building Inspector Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your potential in the construction industry with our comprehensive training programme, meticulously designed to elevate your expertise and ensure your success. Immerse yourself in a robust curriculum that navigates through the intricacies of construction management, surveying techniques, and cutting-edge technology. You'll delve into the essential principles of building pathology and adaptation, ensuring you have a solid foundation in understanding the dynamics of building structures. Navigate the complexities of procurement and contract administration, and grasp the critical legal aspects that govern the industry. Our training ensures you master the art of cost estimation, from the fundamental elements to advanced methodologies specific to the construction industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Embrace the future of construction with in-depth knowledge of Building Information Modelling and refined report writing skills. Our programme is crafted to provide you with a holistic understanding of construction material management and effective cost management strategies. You'll be equipped to tackle the challenges of modern construction projects with confidence and precision. Join us and transform your career, gaining insights that will keep you ahead in a rapidly evolving field. Our expertly curated modules are your gateway to mastering the essential facets of the construction industry, providing you with the tools to excel and lead with confidence. Course Curriculum Module 01: Introduction to Construction Management Module 02: Building Survey An Introduction Module 03: The Procedure of Building Survey and Surveys of Module 04: Building Technology Module 05: Building Pathology Module 06: Building Adaptation Module 07: Building Procurement and Contract Administration Module 08: Building Law Principles Module 09: Legal Aspects Module 10: Role of Cost Estimator and New Aspects of Cost Estimation Module 11: Elements and Factors Influencing Cost Estimation Module 12: Cost Estimation Module 13: Cost Estimation in the Construction Industry Module 14: Cost Management Module 15: Management of Material for Construction Module 16: Building Information Modelling Module 17: Report Writing Learning Outcomes Understand construction management principles and procedures in building surveying. Conduct comprehensive building surveys and assessments effectively. Apply advanced building technology knowledge in various contexts. Diagnose building pathology issues accurately and efficiently. Navigate building procurement and contract administration processes. Manage cost estimation and material procurement in construction projects. CPD 10 CPD hours / points Accredited by CPD Quality Standards Building Surveyor Online Training 4:02:47 1: Module 01: Introduction to Construction Management 08:23 2: Module 02: Building Survey An Introduction 12:17 3: Module 03: The Procedure of Building Survey and Surveys of 12:06 4: Module 04: Building Technology 14:35 5: Module 05: Building Pathology 11:13 6: Module 06: Building Adaptation 18:19 7: Module 07: Building Procurement and Contract Administration 28:15 8: Module 08: Building Law Principles 14:40 9: Module 09: Legal Aspects 10:39 10: Module 10: Role of Cost Estimator and New Aspects of Cost Estimation 06:34 11: Module 11: Elements and Factors Influencing Cost Estimation 09:28 12: Module 12: Cost Estimation 21:26 13: Module 13: Cost Estimation in the Construction Industry 25:17 14: Module 14: Cost Management 09:52 15: Module 15: Management of Material for Construction 10:50 16: Module 16: Building Information Modelling 17:42 17: Module 17: Report Writing 10:11 18: CPD Certificate - Free 01:00 Who is this course for? Aspiring building surveyors seeking foundational knowledge. Construction managers expanding their surveying expertise. Architects needing comprehensive building assessment skills. Real estate professionals interested in building technology. Engineers looking to enhance cost estimation abilities. Career path Building Surveyor Construction Manager Cost Estimator Building Consultant Property Manager Building Inspector Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Microsoft Office Diploma Course Includes the following courses: Microsoft Excel for Beginners Certificate Microsoft Excel Advanced Certificate Microsoft Excel Intermediate Certificate Microsoft Outlook Certificate Microsoft PowerPoint Certificate Microsoft Word Certificate Please Note: This course uses the Microsoft 365 version of Office. Any other versions will have some differences in the functions. This comprehensive and all-encompassing course on the most popular and widely used Microsoft Office programs aims to provide you with thorough and detailed knowledge in all areas of Microsoft Office. In fact, this bumper course combines the content of six individual courses, making it the ideal package for those of you who want to solidify your learning on Microsoft Office, for either professional or personal reasons. Those who work in an office environment or who are re-entering the workplace after a break will really benefit from the structured learning that this course offers, allowing you to hit the ground running at work. However, the course is equally useful for those using Microsoft Office in a personal capacity, as many tasks that you need to do on your home PC will likely involve working on these programs. Each of the courses which make up this bumper course has been tailor-made to incorporate the key information and skills that you need in order to improve your proficiency in each area of Microsoft.  The courses are run with training videos, allowing you to work in an interactive way, and at your own pace. Let's take a more detailed look at what each course offers you: What You Will Learn The combined course covers the following courses in full: Microsoft Excel for Beginners Certificate Microsoft Excel Intermediate Certificate Microsoft Excel Advanced Certificate Microsoft Word Certificate Microsoft PowerPoint Diploma Microsoft Outlook Diploma. Microsoft Excel for Beginners Certificate Course The first of our Microsoft Excel courses is perfect for those individuals who are new to this program or who need to brush up their basic skills with more practice. Completion of this course also offers the ideal foundation before moving on to the more advanced units. It offers simple and clear definitions of some of the key terminology within Excel, such as cells, rows and columns and how to input, edit and delete data. There is also an introductory section on how to create and work with basic formulas and pivot tables, which will be covered in more detail in the Intermediate and Advanced units. The course also covers how to work with worksheets and tabs in Excel, such as renaming, deleting, hiding, moving and copying. Microsoft Excel Intermediate Certificate Course This unit builds upon the progress that you have made in the Beginners unit to look at more complex functions within Excel such as averages, medians, modes and roundings and the best methods to manipulate such functions to help you to get the information that you want out of the program. In addition, formatting methods within Excel are covered, including changing texts and backgrounds, adding special characters and using AutoFill options. Microsoft Excel Advanced Certificate Course This unit is the most comprehensive and detailed of the three and aims to prepare you for jobs or situations where you require a thorough and proficient level of Excel. This unit really gets into the detail of the analytical functions of Excel, including more complex formulas such as MATCH, INDEX and VLOOKUP and, crucially, how to decide upon the most appropriate formula for a particular calculation. After completing this unit, you should feel confident to use and manipulate the largest range of Excel formulas and be able to use Excel to its full functionality. Microsoft Word Certificate Course The ability to use Microsoft Word effectively is a crucial requirement of many office based roles. This course on Microsoft Word is an all-encompassing source of information which offers you the opportunity to enhance your skills in this widely-used program. You will learn a wide range of skills here, from the basics of entering text into a Word document, to how to use some of the editing and formatting tools available, including using the toolbars and various design features such as headers and hyperlinks, and many other aspects. Microsoft PowerPoint Diploma Course PowerPoint is a very useful program for those who are responsible for creating and delivering presentations in the workplace. By completing this course, you are taking a big step towards ensuring that your slideshows are professional and polished. The course starts from the beginning, assuming no prior knowledge of the area, and covers the creation of a PowerPoint presentation and the addition and editing of slides within it. You will also learn how to insert and format text, tables, images and graphics into your slides and how to effectively use SmartArt to give your presentations an extra special edge. You will learn effective methods to use linking and annotation features, as well as how to insert notes, comments and handout tools for your presentation. Microsoft Outlook Diploma Course Microsoft Outlook is very widely used as an email and organisation program in both professional and personal contexts and a solid familiarisation with its functionality will help you to really get the best out of using it. Our course will help you to get to grips with composing and responding to emails, including adding attachments and automatic signatures and creating out of office messages. It will help you to set up lists of contacts and create advanced rules to help Outlook work seamlessly for you. You will also learn all about the calendar functionalities, including how to set up meetings, navigating calendars and assigning tasks to others. The Benefits of our Microsoft Office Course Studying with us to achieve success in our Microsoft Office combined course can offer you many benefits; not least the confidence and ability to professionally and effectively work with some of the most frequently used administration and workplace systems in the world. Here are some of the other benefits that you can enjoy by undertaking this course: The course is intuitive and easy to follow, allowing you to work at your own pace and revisit key concepts or areas of difficulty as you need You can study at home, in your free time and on any compatible electronic device, making access simpler than ever The courses come complete with video training, helping you to solidify your learning We offer full online support from our specialists as you progress through the course There are no entry requirements - simply a willingness to learn You will receive an industry recognised certification upon successful completion of the course.

First Aid for Life and Maudsley Learning are delighted to have worked in collaboration to bring this enhanced Mental Health First Aid course to you. The Maudsley is the largest mental health training institution in the UK and their expertise in this area is second to none. This course is continually updated by experts in Mental Health and offers clear, practical advice to help you gain a better understanding of how to help yourself, or others to achieve optimum mental health. This mental health first aid training course will teach you how to recognise warning signs of mental ill health and help you develop the skills and confidence to approach and support someone, whilst keeping yourself safe. We help you develop resilience, learn new ways to cope with stress, advise on sleeping better and equip you with a wealth of resources to be able to confidently help someone struggling with their mental health. This online course will provide you with the knowledge to spot specific warning signs that an adult or child could be struggling with a mental health condition, it explains how to initiate a supportive conversation, explore healthier lifestyle choices and links to the wealth of additional support available if someone needs further help. Ideal for individuals needing additional help and guidance to support their mental well-being, for those looking to introduce positive mental health practices to their workplaces, for teachers and support staff and friends, family and colleagues wanting more information on this vital topic It is estimated that around 1 in 4 people in the UK will experience a mental health condition at some point in their lives. For many, work is a major source of stress. 1 in 6 employees experience common mental health problems in the workplace. Businesses can support people with their mental health and create more positive and productive working environments as a result. Unfortunately, despite recent campaigns and advances, there still remains a level of stigma and fear of discrimination around mental health conditions. Employees and school children may feel that mental health conditions will not be greeted with the same compassionate approach as physical illness. This should not be the case and the purpose of this course is to demystify mental health conditions and empower workplaces, friends and family members to provide the support and signposting desperately needed by those struggling with their mental well-being. The HSE have embraced the idea of mental health in the workplace and issued the following guidance ‘First aid needs assessment’ for businesses. They suggest that your first aid needs assessment should also consider whether it is beneficial to have personnel trained to identify and understand symptoms and able to support someone who might be experiencing a mental health issue. The scope of this mental health first aid course is not to learn to diagnose or treat mental health conditions as this should only be done by appropriately trained healthcare professionals. However, you will be guided in identifying signs someone might be struggling and we will equip you with a methodology to appropriately support them and a directory of people where you can signpost them for help. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with medical and health professionals from Maudsley Learning. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: A First Aid Approach to Mental Health Role of the First Aider What is a mental health first aider? Common treatments and sources of help Other Professionals who can Help The importance of getting help early Understanding more about Mental Health What is Mental Health? The Definition of Mental Health The Mental Health Continuum Laws protecting our health, mental health and well-being Understanding Stigma Who Becomes Mentally Ill? How common are mental health issues? Stigma Approaching During a Crisis When Should you Approach? How to Help Caring for Yourself as a Mental Health First Aider Awareness of Mental Health Problems Situations to be Aware of Signs Someone may be Struggling with their Mental Health Stress About Stress Work-Related Stress Ways to Reduce Stress Building Resilience Insomnia What Is Insomnia? Helpful steps to improve your sleep Substance Abuse: Drugs and Alcohol About Substance Abuse The Dangers of Substance Abuse Online Drug Addiction and Misuse Helping someone you think has problems with drug or alcohol misuse Alcohol Poisoning First Aid Dealing with tricky or aggressive situations due to drugs and alcohol Substance Abuse Resources Anxiety Disorders About Anxiety Disorders Different Kinds of Anxiety Disorder Panic Attacks First Aid for a Panic Attack Post-Traumatic Stress Useful contacts for anxiety Eating Disorders About Eating Disorders What to Do Treatment for Eating Disorders Depression About: Depression Recognising the Signs that Someone may be Depressed Treating Depression Medicating Depression Helping someone who is depressed Resources for Depression Self Harm About Self-Harm How to Help Resources for Self Harming Suicide Approaching Someone you Suspect to be Suicidal What to do if the person is in a life-threatening condition Support for people experiencing suicidal thoughts What is Suicide? Psychosis What is Psychosis? What causes psychosis? How to Help Possible Signs of Psychosis Resources for Psychosis Personality Disorders About Personality Disorders Bipolar Disorder Schizophrenia Mental Health in the Workplace and Useful Resources Employer Responsibility Stress Policy Tackling work-related stress using the Management Standards approach An Employee Assessment of Common Stress Factors Management Standards Form Useful Resources Final Quiz

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.