406 Confidence courses in Tadley

A cardiac arrest can happen to anyone, anywhere, at any time. Every second matters and this course will give you the confidence to act quickly and effectively. Most importantly, the course will also teach defibrillator operators how to perform effective CPR.

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

PLEASE CONTACT US FOR FORTHCOMING COURSE DATES COURSE OVERVIEW. DURATION: 1 DAY () LOCATION: HAMPSHIRE THIS FULLY ACCREDITED 2 DAY COURSE IS DESIGNED FOR INDIVIDUALS OR TEAMS WISHING TO RECEIVE RELEVANT MEDICAL TRAINING TO WORK, LIVE AND OPERATE IN HOSTILE OR REMOTE LOCATIONS AROUND THE GLOBE. Delegates are instructed using a ground-up approach, learning techniques and practices that enable confidence and competence in dealing with life potentially changing injuries. Training and risk assessment goes a long way to safeguarding against injuries and threats in any environment however, sometimes the unexpected or unplanned can occur. From vehicle-related incidents and natural disasters to terrorist attacks and armed incidents. It is at this point that trauma and medical skills come to the forefront, allowing an individual to get involved and provide a casualty with a chance of survival, rather than the panic that comes from ignorance, leading to unnecessary fatalities. Our highly experienced and professional instructors provide you with the confidence to be someone who gets involved. Unsure if this is the right course for you? Get in touch with our team to help you choose the best course for your needs. COURSE ELEMENTS. MEDICAL KITS, EQUIPMENT AND PRIOR PLANNING MEASURING VITAL SIGNS AND DIAGNOSIS OF CASUALTIES BALLISTIC AND BLAST TRAUMA RESUSCITATION AND BASIC LIFE-SAVING INCLUDING CPR AND USE OF AUTOMATED EXTERNAL DEFIBRILLATORS MANAGEMENT OF SHOCK STABILISING AND TRANSPORTING CASUALTIES BASIC INTRODUCTION TO MEDICATION DEALING WITH BURNS AND SOFT TISSUE DAMAGE TRIAGE – HOW TO MANAGE AND PRIORITISE MULTIPLE CASUALTIES MANAGEMENT OF AIRWAYS AND USE OF RESPIRATORY AIDS VEHICLE SCENE SAFETY AND EXTRICATION HAEMORRHAGE CONTROL – BLEEDING AND CATASTROPHIC BLEEDING USING TOURNIQUETS AND HOMEOSTATIC AGENTS ENVIRONMENTAL ILLNESS – HEAT, COLD & DEHYDRATION MANAGEMENT OF FRACTURES AND BROKEN BONES

Gain the clarity and confidence to take on inspections successfully with this actionable workshop.

About A great compliment to any induction programme, or to give your teams the confidence to provide assistance in an emergency! Duration 3 Hours Topics Overview of basic life support Overview of the AED How to use an AED AED Safety Develop the skills and expertise to provide life support to different age groups CPR Practice with your colleagues Fundamentals of airway management Techniques for managing major injuries and choking

The course seeks to improve the wellbeing and experience of people with dementia and of the care staff working with them. It should improve your confidence in managing situations you find challenging.

Our bespoke Xero Training sessions are designed to get your Xero working properly & showing you the correct information, and to save you time for the important things... Get Xero set up properly, working as it should, error free Fix all of your Xero issues, once & for all Learn how to deal with your transactions correctly Use reporting to understand how your business is performing Gain confidence using Xero Save oodles of time on your accounting every single day with our bespoke Xero Training!

Emergency Paediatric First Aid delivered by healthcare professionals - Educating through Experience

Emergency First Aid at Work delivered by healthcare professionals - Educating through Experience

First Aid for Mental Health 1-day course stands at the forefront of addressing the crucial aspect of mental well-being. Designed to equip individuals with essential skills and knowledge, this course offers a comprehensive exploration of mental health first aid.