Basic Life Support & Automated External Defibrillator

Frequently Asked Questions

• How do I book a course?

  Booking a course is simple. Find a course on this site and select ‘book’ follow the steps to confirm your place! 

• Do you offer group discounts for multiple bookings?

  Yes, we offer group discounts for businesses or organisations booking multiple places or arranging private courses.

  Please contact us for a discount for private courses or bookings of 4 or more. 

  training@xlteam.co.uk

• Can I book a private on-site course for my organisation?

  Absolutely! We can deliver private courses at your premises, tailored to your workplace environment. On-site training is ideal for teams needing specific first aid knowledge.

  Contact us to arrange dates and discuss your requirements.

  training@xlteam.co.uk

  Please note: a standard charge for a minimum of 6 candidates is applicable for onsite training courses.

• What happens if I need to cancel or reschedule my booking?

  If you need to cancel or reschedule, please notify us as soon as possible.

  Our cancellation policy allows rescheduling without penalty up to 28 days before the course start date.

  Late cancellations may incur a fee.

  We can transfer you to a different course, a £25 transfer fee may apply. 

• Are there any prerequisites for attending a course?

  Most of our courses don’t require any prior qualifications.

  However, participants must be physically capable of performing CPR and other practical skills.

  You should read your confirmation email carefully, this will detail any course prerequisites.

  If you have specific concerns, please contact us beforehand.

• What if I fail the assessment?

  Our trainers are highly experienced and supportive, helping participants throughout the course to ensure success. If a participant doesn’t meet the required standard, we offer additional support and the opportunity to retake the assessment.

• How many people can attend a course?

  For most open courses, we accept up to 12 participants per session to ensure quality training and individual attention.

  Please note some courses may have a lower number of participants, based on their own regulations.

  For private on-site courses, class sizes can be adjusted based on your organisation's needs.

• Can I book a course for weekends or evenings?

  Yes, we offer flexible scheduling, including evening and weekend courses, to accommodate different workplaces and shift patterns. Contact us to arrange a convenient time.

• Can I get a replacement certificate if I lose mine?

  Yes, we can issue a replacement certificate for a small administrative fee. Please contact us with your course details, and we’ll process your request promptly.

• Is there a minimum age requirement for attending a first aid course?

  Participants must be at least 14 years old. However, for workplace certification, individuals must be 16 or older to act as a designated first aider.

• Can I attend the course if I have a medical condition or disability?

  We are committed to making our courses accessible. If you have any medical condition or disability that may affect your participation, please let us know in advance so we can make appropriate accommodations.