9442 Confidence courses in Pontypridd delivered Online

Climate conversations are no longer reserved for environmentalists in lab coats or protesters chained to trees. From boardrooms to building sites, environmental management has become everyone’s business—especially if you're trying to stay relevant, responsible, and reputable. This CPD-accredited Environmental Management Certificate course offers a thorough introduction to the key principles, responsibilities, and strategies needed to understand environmental impact and improve sustainability across a variety of settings. Whether you’re aiming to sharpen your green credentials or looking to align with regulatory expectations, this online course delivers clear, up-to-date knowledge with a refreshingly straight-forward approach. With modules designed for accessibility, flexibility, and relevance, you’ll gain an informed perspective on pollution, waste, energy use, environmental law, and corporate responsibility. All without leaving your chair—or your tea. Course Curriculum: Module 01: Intro to Environmental Health Module 02: Waste, Pollution and Pollutants Module 03: Environment, Pollution, Climate Change and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Module 10: Legal System Module 11: What is Environmental Law Module 12: International Environment Law Module 13: Environmental Organisations Module 14: National Environmental Legacy Act Module 15: The Environment and Economics Part 1 Module 16: The Environment and Economics Part 2 Module 17: Climate Change Module 18: Environmental Impact Assessment Module 19: Nature Conservation Module 20: Kyoto Protocol and Paris Agreement Module 21: Sustainable Development Module 22: Compliance and Governance of Law Module 23: Right to Information, Participation and Justice Module 24: Enforcement of Environmental Law Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Environmental Management Certificate - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Environmental Management Certificate - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Environmental Management Certificate - CPD Accredited training.

Aromatherapy is a gentle, safe and profoundly effective treatment that combines the healing qualities of aromatherapy essential oils with a massage. It triggers energetic changes in the individual that will bring the person back to a state of emotional balance. This Aromatherapy For Massage Therapists Certificate Course course is for massage or reflexology therapists that would love to be able to help their clients on a much more profound level.  By incorporating the healing benefits of essential oils in their massages treatments and then selling their own massage balms and other aromatherapy oils and blends so that their massage clients will see better results faster. This will not only make for much happier healthier massage clients but will also increase the massage therapists income and business Course Highlights When you complete this aromatherapy essential oils course you will know: How to apply the correct aromatherapy essential oils for your massage clients for muscle and joint pain and emotional problems. How to make a muscle easing pain balm and chest rub for coughs and colds to sell to your massage and reflexology clients How to make personal inhaler blends for allergies, nausea, concentration and relaxation that you can recommend to help them You will learn dozens of aromatherapy blends for every circumstance and be able to sell them for them to use at home or work Essential oil diffuser blends that you can recommend that you made for them with your essential oils. Your message and reflexology clients will be able to buy your rollerball blends to use between treatments so they get better quicker. Learn aromatherapy safety and dilution rates Know how to use aromatherapy essential oils for muscle and joints pains, overuse injuries, make a bruise oil that you can sell and a first aid sprain and strain oil. What you'll learn How to use aromatherapy essential oils on your massage or reflexology clients to have them feeling better more quickly by implementing aromatherapy essential oils not only in the massage or reflexology session but by also recommending your own aromatherapy blends and products so that your massage clients will be able to treat themselves between massage sessions at home or at work. How to make beautiful therapeutic aromatherapy essential oil blends to sell your massage such as aromatherapy personal inhalers, roller bottles, amazing diffuser blends that your massage clients can then take home and enjoy the therapeutic benefits of these incredible essential oils You will learn the therapeutic characteristics of many common aromatherapy essential oils so that you can apply them in your massage sessions with confidence. You will start seeing dramatically better results with your massage clients as they now will benefit from your aromatherapy recommendation that will help them both physically or emotionally when they are outside of your massage room. This is not your normal aromatherapy massage course where you will learn a few essential oils and learn how to just give your massage clients a nice relaxation aromatherapy massage and then that is it. Learn how you can make enormous changes not only to the lives of your massages clients by using aromatherapy essential oils but it will also transform your business in getting better results and increasing your income at the same time. You are going to learn how to use the best aromatherapy essential oil blends on your massage clients and then, recommend your aromatherapy products for them to use outside of your massage room that they can use between your massage sessions.  These types of services are very well sought after by customers of all levels looking to relief from work stress and pain. So being a massage therapist with aromatherapy skills can enhance your potential to earn. Who is this Course for? This aromatherapy essential oils course is for massage or reflexology therapists that would love to be able to help their clients on a much more profound level by incorporating the healing benefits of essential oils in their massages treatments and then selling their own massage balms and other aromatherapy oils and blends so that their massage clients will see better results faster which will not only make for much happier healthier massage clients but will also increase the massage therapists income and business.  Requirements You will need a diffuser blend and a few recommended essential oils to practice the methods in this course. No formal qualification is required for this course. This course is fully compatible with any kind of device. Whether you are using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time, without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course and will be equipped with the necessary knowledge and skills required to succeed in this sector. All of our courses are CPD and IAO accredited, so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction Welcome to the course! It is so great to have you here! FREE 00:02:00 Download your 'goodies' from the resources! 00:01:00 Learning the basics of essential oils If you don't know about essential oils then this section is important 00:01:00 Knowing the grade of your essential oils-are they therapeutic or not? 00:04:00 Why Do Certain Plants Have Essential Oils? 00:02:00 A 2 minute history lesson on essential oils and aromatherapy. 00:02:00 When is an essential oil not an essential oil? 00:04:00 Why essential oils have such huge variations in cost. 00:03:00 Buying your essential oils 00:05:00 Storing your essential oils and their shelf life 00:04:00 This is important when buying citrus essential oils 00:01:00 This is REALLY important when you have citrus essential oils. 00:01:00 So how do they adulterate essential oils? 00:06:00 So how do they test essential oils for purity? 00:02:00 Results from the adulterated essential oil test 00:01:00 The unsung heroes of the aromatherapy world-carrier oils. 00:03:00 The qualities of the various carrier oils 00:10:00 Well, we have come to the end of this section! 00:01:00 What you can make for your clients for them to use at home Massage is the perfect modality for using aromatherapy to get great results 00:06:00 What equipment you need 00:04:00 Essential oil safety-very important things that you should know 00:04:00 A word about using peppermint and eucalyptus with children 00:02:00 Diffusers at home-what you shouldn't do 00:04:00 Personal inhalers-These are brilliant for you and your clients! 00:06:00 Making diffuser blends for your clients 00:02:00 Roller bottles are great for your clients! 00:03:00 How to make a muscle and pain balm and chest rub 00:08:00 Unscented lotions are a better alternative for your clients at home 00:03:00 Using warm and cold compresses-when is the right time to do which? 00:03:00 Baths with essential oils-do not recommend this! 00:02:00 How to charge correctly for your essential oil blends and products 00:03:00 Relaxation massages and the correct dilutions for your clients 00:03:00 Treating problem areas-you can increase your dilution levels. 00:02:00 If you are a reflexologist, here is what you can do. 00:01:00 Make your full body massage sessions 75 mins or more. 00:02:00 The consultation with your clients is really important 00:04:00 A word about diluting for different people 00:03:00 It is important to keep good records for several reasons 00:01:00 Tell the world! Promote about your new skills. 00:03:00 Using aromatherapy for specific emotional, physical and psychological disorders Let's take a look at how you can help your clients on so many levels. 00:01:00 The stressed client-Here is a fabulous massage blend to help them 00:03:00 Awesome Stock Blends for your Massage Clients 00:04:00 How to make anxiety relief blends and inhalers for your clients 00:03:00 Insomnia-This blend will knock them out! 00:03:00 Morning Sickness-One essential oil that made a huge difference! 00:02:00 How to make a nausea inhaler for your clients 00:04:00 Allergy relief inhalers for your clients 00:04:00 The best uplifting blends for your clients 00:01:00 Headaches-Lotions, inhaler and diffuser blends and roller ball blends. 00:04:00 Blends to help your clients have better focus and concentration 00:03:00 Menopause- A really powerful massage blend that you can also make for them 00:02:00 How to enhance your clients athletic abilities using essential oils 00:02:00 Help your clients through cold and flu season with these great blends 00:04:00 Musculoskeletal Pain and how to treat specific disorders What you will learn in this section 00:03:00 Muscular aches and pains and a great blend to help them 00:03:00 Sprains and strains-A roller bottle blend for your clients thats brilliant 00:05:00 Overuse Problems-Tendonitis, bursitis, plantar fasciitis etc 00:03:00 Cellulite treatments, oils and creams 00:06:00 Post exercise soreness massage blends and lotions for home use 00:05:00 Fluid retention/Edema/Lymphatic drainage oils and treatments 00:07:00 Oil and lotion Blends for Cramps and Muscle Spasms 00:02:00 A very effective bruises and bumps oil to make 00:02:00 Rheumatoid arthritis- which oils are the best and why 00:02:00 Osteoarthritis- The oils that work best for this condition 00:02:00 How to effectively use essential oils for nerve pain and sciatica 00:03:00 What if you do not know whether to use warming or cooling oils? 00:03:00 The Basics Of Blending Blending Basics-Making your own blends. 00:12:00 The therapeutic qualities of some common essential oils Looking at the specific properties of common essential oils 00:01:00 Bergamot 00:02:00 Black Pepper 00:02:00 Cardamon 00:01:00 Cedarwood 00:02:00 Chamomile German 00:02:00 Chamomile Roman 00:01:00 Cinnamon 00:02:00 Clove 00:01:00 Eucalyptus 00:01:00 Frankincense 00:00:00 Geranium 00:01:00 Ginger 00:02:00 Grapefruit 00:02:00 Lavender 00:02:00 Lemon 00:02:00 Mandarin 00:01:00 Patchouli 00:01:00 Peppermint 00:02:00 Rosemary 00:01:00 Sandalwood 00:01:00 Congratulations and thank you very much! 00:01:00 Resources Resources - Aromatherapy For Massage Therapists Certificate Course 00:00:00

🌟 Unlock the Secrets of the Economic World with 'Understanding Economics' Course! Are you intrigued by the forces that shape our global economy? Do you want to decode complex economic principles and apply them to real-world scenarios? Look no further! Our comprehensive 'Understanding Economics' course is your ticket to mastering the fundamentals of economics and gaining a competitive edge in today's dynamic market.   💡 Why Understanding Economics Matters: Economics is the backbone of modern society, influencing everything from government policies to individual financial decisions. By delving into the intricacies of supply and demand, market structures, and macroeconomic trends, you'll gain invaluable insights into how economies function and evolve over time. Whether you're a business professional aiming to make informed strategic decisions, a student exploring future career paths, or simply a curious individual eager to understand the world around you, this course offers something for everyone.   🎓 What You'll Learn: Our 'Understanding Economics' course covers a wide range of topics, including: Microeconomics: Explore the behavior of individuals and firms in markets, understand the concept of elasticity, and learn how to analyze consumer behavior. Macroeconomics: Gain insights into the broader economic factors such as inflation, unemployment, fiscal policy, and monetary policy. International Economics: Understand the complexities of global trade, exchange rates, and economic development. Economic History: Trace the evolution of economic thought and understand how historical events have shaped modern economic systems. With engaging lectures, real-world case studies, and interactive discussions, you'll develop a solid foundation in economics that you can apply to various personal and professional endeavors.   👩‍🎓 Who is this for? Students: Whether you're studying economics as part of your academic curriculum or looking to supplement your knowledge with practical insights, this course will provide you with the tools to excel in your studies and beyond. Professionals: From entrepreneurs and business owners to policymakers and analysts, understanding economics is essential for making informed decisions in today's competitive marketplace. Curious Minds: If you're simply curious about how the economy works and want to broaden your intellectual horizons, this course offers a stimulating learning experience for anyone with a thirst for knowledge.   💼 Career Path: A solid understanding of economics opens doors to a wide range of career opportunities, including: Business and Finance: Pursue careers in finance, consulting, marketing, or entrepreneurship, where economic principles play a crucial role in decision-making processes. Government and Policy: Work in public policy, economic development, or regulatory agencies, shaping the economic landscape through informed policymaking. Research and Academia: Explore opportunities in economic research, academia, or think tanks, contributing to the advancement of economic theory and practice. International Relations: Dive into roles within international organizations, diplomatic corps, or multinational corporations, navigating the complexities of global economics and trade relations. No matter your career aspirations, a solid understanding of economics will set you apart from the competition and empower you to make meaningful contributions in your chosen field.   🚀 Ready to Take the Next Step? Don't miss out on this opportunity to demystify the world of economics and embark on a journey of discovery and empowerment. Enroll in our 'Understanding Economics' course today and unlock the keys to success in the ever-changing economic landscape. Join thousands of students worldwide who have already transformed their understanding of economics and are ready to tackle the challenges of tomorrow with confidence. Start your journey today!   FAQ (Frequently Asked Questions) for Understanding Economics Course Q1: What is Economics and why is it important? Economics is the study of how individuals, businesses, and societies allocate scarce resources to fulfill unlimited wants and needs. It explores decision-making processes, resource allocation, production, distribution, and consumption of goods and services. Understanding economics is crucial because it provides insights into how societies function, how policies impact individuals and businesses, and how resources can be managed efficiently to improve overall well-being. Q2: What are the main branches of Economics? Economics can be broadly divided into two main branches: Microeconomics and Macroeconomics. Microeconomics focuses on individual economic units such as households, firms, and markets, examining how they make decisions regarding resource allocation and pricing. Macroeconomics, on the other hand, deals with the economy as a whole, studying aggregate phenomena like inflation, unemployment, economic growth, and government policies' impacts on these factors. Q3: How does Economics relate to everyday life? Economics permeates various aspects of daily life, influencing decisions ranging from personal finance to government policies. Understanding economic principles can help individuals make informed choices about spending, saving, investing, and career planning. It also provides insights into broader societal issues such as income inequality, healthcare access, environmental sustainability, and international trade relations. Q4: What are some key concepts in Economics that students should understand? Several fundamental concepts form the backbone of economics education, including supply and demand, opportunity cost, scarcity, comparative advantage, elasticity, fiscal policy, monetary policy, inflation, and economic indicators like GDP (Gross Domestic Product) and unemployment rate. Mastery of these concepts allows students to analyze real-world economic issues critically and propose effective solutions. Q5: How can one excel in studying Economics? To excel in studying economics, students should actively engage with the material by attending classes regularly, participating in discussions, and seeking clarification when needed. It's essential to practice solving economic problems, analyzing data, and applying economic theories to real-life scenarios. Additionally, staying updated on current events and economic trends helps students understand the practical implications of economic theories and policies. Developing critical thinking, analytical, and quantitative skills is also crucial for success in economics. Course Curriculum Chapter 01 Basics of Economics Basics of Economics 00:00 Chapter 02 Understanding How Economists use Models and Graphs Understanding How Economists use Models and Graphs 00:00 Chapter 03 The Economy and Economics The Economy and Economics 00:00 Chapter 04 Capitalism Capitalism 00:00 Chapter 05 Deciding what to Produce and Market Deciding what to Produce and Market 00:00 Chapter 06 Inflation, Central banks and Monetary policy Inflation, Central banks and Monetary policy 00:00

🚀 Unlock the Power of Web Design with Fundamentals of CSS Course Are you ready to take your web design skills to new heights? Dive into the world of cascading style sheets (CSS) with our comprehensive course, Fundamentals of CSS. Whether you're a budding web developer, a seasoned programmer looking to enhance your skill set, or a creative individual eager to unleash your design potential, this course is your gateway to success in the digital realm.   Why CSS Matters: CSS is the backbone of modern web design, allowing developers and designers to control the layout, presentation, and overall aesthetics of websites. With CSS, you can transform static web pages into dynamic, visually stunning experiences that captivate and engage users. By mastering CSS fundamentals, you'll gain the ability to create responsive designs, implement animations, and optimize user interfaces for maximum impact.   What You'll Learn: In our Fundamentals of CSS course, you'll embark on a journey of discovery through key concepts such as selectors, properties, and values. You'll learn how to style text, manipulate images, and craft immersive layouts that adapt seamlessly to various screen sizes and devices. With hands-on exercises and real-world examples, you'll build a solid foundation in CSS that will empower you to tackle any design challenge with confidence.   Benefits of Taking This Course: 🎨 Unleash Your Creativity: Learn how to express your unique vision through custom styles and design elements. 🌐 Enhance Your Skill Set: Add valuable skills to your repertoire and stay ahead in today's competitive job market. 💼 Boost Your Career Prospects: Open doors to exciting opportunities in web development, UI/UX design, and beyond. 📈 Increase Your Marketability: Stand out to employers and clients with a portfolio showcasing your CSS proficiency. 👩‍💻 Join a Thriving Community: Connect with like-minded individuals and expand your network within the tech industry.   Who is This For? Our Fundamentals of CSS course is perfect for: Aspiring web developers eager to learn the building blocks of modern web design. Design enthusiasts looking to expand their skill set and create visually stunning websites. Programmers seeking to enhance their proficiency in front-end development technologies. No prior experience in web design or programming is required-all skill levels are welcome!   Career Path: Upon completing the Fundamentals of CSS course, you'll be well-equipped to pursue a variety of exciting career paths, including:   👨‍💻 Front-End Developer: Create captivating user experiences by translating design concepts into functional, responsive websites. 🎨 UI/UX Designer: Craft intuitive interfaces and optimize user interactions to deliver exceptional digital experiences. 💼 Freelance Designer: Showcase your CSS expertise to clients and build a thriving freelance business offering web design services. 🌐 Digital Marketing Specialist: Develop visually compelling websites and landing pages that drive conversions and engage audiences. Don't miss out on this opportunity to master the art of CSS and unlock a world of possibilities in web design and development. Enroll in our Fundamentals of CSS course today and take the first step towards transforming your creative vision into reality!   FAQs (Frequently Asked Questions) Is this course suitable for beginners? Absolutely! Our Fundamentals of CSS course is designed to cater to learners of all skill levels, including those who are completely new to web design and programming. We provide step-by-step guidance and clear explanations to ensure that even beginners can grasp the core concepts of CSS with ease. Do I need any special software or tools to participate in the course? No, you don't need any specialized software or tools to enroll in our course. All you need is a computer with internet access and a modern web browser. We'll provide you with everything you need to get started, including access to online resources, code editors, and practice exercises. How long does it take to complete the course? The duration of the course can vary depending on your individual learning pace and schedule. On average, most students complete the Fundamentals of CSS course within [insert average duration here] weeks. However, you're free to study at your own pace and can access the course materials at any time, allowing you to tailor your learning experience to fit your needs. Will I receive a certificate upon completing the course? Yes, upon successfully completing the Fundamentals of CSS course, you'll receive a certificate of completion to showcase your achievement. This certificate can be added to your resume, LinkedIn profile, or portfolio to demonstrate your proficiency in CSS fundamentals to potential employers or clients. Are there any prerequisites for this course? While there are no strict prerequisites for enrolling in the Fundamentals of CSS course, having a basic understanding of HTML would be beneficial. However, we cover essential HTML concepts as part of the course curriculum, so you can still succeed even if you're not familiar with HTML beforehand. Is there any instructor support available during the course? Yes, we provide dedicated instructor support to assist you throughout your learning journey. Whether you have questions about course material, need clarification on a concept, or require additional assistance, our team of experienced instructors is here to help. You can reach out to us via email, discussion forums, or live chat for personalized support and guidance. Can I access the course content after completing it? Yes, once you've completed the Fundamentals of CSS course, you'll have lifetime access to the course materials. This means you can revisit the lessons, review the concepts, and continue honing your CSS skills whenever you like, even after completing the course. We hope these FAQs have addressed any concerns you may have had about our Fundamentals of CSS course. If you have any further questions or would like more information, feel free to reach out to our support team-we're here to help you succeed! Course Curriculum Chapter 1_ Introduction To CSS Chapter 1_ Introduction To CSS 00:00 Chapter 2_ Element Properties Chapter 2_ Element Properties 00:00 Chapter 3_ Colours Chapter 3_ Colours 00:00

Is learning to draw or paint on your bucket list? On this short course, learn to draw and paint a floral 5x7 greeting card using watercolour paints. This is a great way to begin your painting journey with step by step video instruction in this self guided virtual class. Class includes: -Drawing a floral composition -Using pen/ink for drawing -Using watercolour paints -Creating a greeting card

These friendly informal sessions started in lockdown 1.0 and are a chance for some informal networking with a supportive group of lawyers, at various stages of their career from student to law firm Managing Director!

This comprehensive course on AWS Certified Cloud Practitioner (CLF-C01) empowers you to fast-track your IT career. Gain in-depth knowledge of cloud computing, AWS services, and architectural concepts. With hands-on labs, quizzes, and real practice exams, you will confidently build cost-effective, fault-tolerant IT solutions on the AWS Cloud.

Office Admin and Receptionist Course Overview: The Office Admin and Receptionist Course, an essential part of the evolving industry, caters to the increasing demand for skilled professionals in office administration. In today's dynamic business environment, efficient office management and exceptional receptionist skills are crucial for organisational success. This course equips individuals with the necessary knowledge and skills to excel in administrative roles, addressing emerging opportunities and challenges in the field. No matter the type or the size of an organisation, every office needs a receptionist and someone to take care of the administrative tasks. Therefore, if you can train yourself in administrative and receptionist work, you will have a lot of job opportunities knocking at your door. The Office Admin and Receptionist Course will provide you with quality training. It will equip you with the essential skills and confidence to carry out the responsibilities.  The Office Admin and Receptionist Course help you acquire the essential skills to become a proficient receptionist or an office admin. In this course, you will learn how to represent your company in the best possible manner. The easy-to-follow modules will help you in developing your telephone skills. Furthermore, you will become competent in record keeping and filing. In addition, this valuable course will teach you organisation skills, communication skills, time management skills, and more. Most importantly, this course will provide you with quality training in MS Excel. At the end of this Office Admin and Receptionist Course, you will receive a valuable certificate. This certificate will elevate your resume and increase your employability. So enrol now and get ready for a brilliant career. Learning Outcomes Understand the roles and responsibilities of a receptionist and an office administration Learn how to represent your boss and your company properly Develop the essential skills to handle the business telephones Enrich your knowledge of record keeping and filing system Build your organisation skills, communication skills and business writing skills Gain expertise on managing petty cash Become competent in MS Excel Who is the Office Admin and Receptionist Course for? This Office Admin and Receptionist Course is the perfect training ground for future office admins and receptionists. It will provide a clear understanding of their roles and responsibilities and also support in fulfilling these office administration responsibilities.  Why Choose this Office Admin and Receptionist Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99.  Career Path The Office Admin and Receptionist Course is a useful qualification to possess, especially to people with careers in: Administrative Assistant Secretary Administrator Office Manager Receptionist Office Administrator Office Admin and Receptionist Course - Updated Version Introduction to Reception and Receptionist 00:29:00 Business Telephone Skills 00:19:00 Representing Your Boss and Company 00:34:00 Mail Services and Shipping 00:25:00 Travel Arrangements 00:24:00 Organising Meeting and Conferences 00:25:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Business Writing Skills 00:40:00 Organisational Skills 00:25:00 Communication Skills 00:25:00 Customer Service 00:16:00 Effective Planning and Scheduling 00:39:00 Invoicing/Petty Cash 00:27:00 Business Environment 00:16:00 Advanced MS Excel How to Get the most of the course 00:01:00 Text formulas in Excel 00:08:00 Text Formulas Exercise 00:01:00 Text Formulas Exercise (answers) 00:01:00 Mathematical Formulas In Excel 00:04:00 Mathematical Formulas Exercise 00:01:00 Mathematical Formulas Exercise (answers) 00:01:00 Date and Time Formulas In Excel 00:06:00 Date and Time Formulas Exercise 00:01:00 Date and Time Exercise Formulas (answers) 00:01:00 Logic Formulas In Excel 00:12:00 Logic Formula Exercise 00:01:00 Logic Formula Exercise (answers) 00:01:00 Financial Formula In Excel 00:06:00 Financial Formula Exercise 00:01:00 Financial Formula Exercise (answers) 00:02:00 Informational Formula In Excel 00:04:00 Informational Formula Exercise 00:01:00 Informational Formula Exercise (answers) 00:01:00 Getting Traffic To Your Site 01:00:00 Menu Example with Excel Vlookup 00:08:00 Wildcard Search with Excel Vlookup 00:09:00 Looking to the Left with Excel Vlookup 00:17:00 2-Way Lookup 00:14:00 Comparing Lists with Excel Vlookup 00:03:00 Microsoft Excel Vlookup Tips and Tricks 00:14:00 Power Query Intro and Excel version 00:03:00 Excel Power Query - Introduction 00:03:00 Enabling M in Power Query 00:02:00 Transform Data - Trim in Excel Power Query 00:05:00 Transform Data - Format Dates and Values in Excel Power Query 00:02:00 Simple Expressions 00:08:00 Simple Expressions - Nested Expressions 00:03:00 Transform Data - Parsing URLs in Excel Power Query 00:05:00 Variables 00:08:00 Formatting Excel Keyboard Shortcuts 00:02:00 Table Excel Keyboard Shortcuts 00:02:00 Editing Excel Keyboard Shortcuts 00:05:00 Formula Excel Keyboard Shortcuts 00:03:00 Workbook Excel Keyboard Shortcuts 00:02:00 Handy Excel Shortcuts Keyboard Shortcuts 00:05:00 Office Admin and Receptionist Course - Old Version Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Customer Relations & Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Skills Module One - Getting Started 00:30:00 Module Two - Core Skills Required 01:00:00 Module Three - Self-Management (I) 01:00:00 Module Four - Self-Management (II) 01:00:00 Module Five - Time Management (I) 01:00:00 Module Six - Time Management (II) 01:00:00 Module Seven - Organizing and Planning (I) 01:00:00 Module Eight - Organizing and Planning (II) 01:00:00 Module Nine - Communication (I) 01:00:00 Module Ten - Communication (II) 01:00:00 Module Eleven - Additional Challenges 01:00:00 Module Twelve - Wrapping Up 00:30:00 Professional Telephone Receptionist Course - Activities 00:00:00 Recommended Reading Recommended Reading : Office Admin and Receptionist Course 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Receptionist Course 00:30:00 Final Exam Final Exam- Office Admin and Receptionist Course 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This recording package is for individuals who did not attend the Rethinking Museums live event. If you attended online on 5 February and would like to upgrade your ticket to include a recording, please click here. Since the end of the pandemic, children, young people and families have faced a barrage of challenges to their standard of living, wellbeing, family life and place within society. Our conference will focus on how museums can become welcoming and accessible spaces that enable all children, young people and families to socialise, relax, play, work and learn. The three key themes of the conference are: Family Against the background of a slow post-Covid recovery and ingrained inequalities of access amongst museum audiences, we will share examples of museum programmes that have successfully welcomed children, young people and families who have historically been excluded. Often these new audiences have found a sense of safety and belonging in their local museums and become less isolated. Society In an increasingly polarised world where online disinformation proliferates, museums have a vital role in enabling people to build empathy and explore social justice issues. Work in this space helps museums remain relevant to younger audiences and helps them feel more optimistic about the future. Careers As the number of museum traineeships and apprenticeships are shrinking, so are the routes into a career in heritage. We’ll explore programmes that are opening up the museum workforce and enabling a wider group of young people to find meaningful work and build skills and confidence for future employment. You can read all about the conference and see the schedule on our website. About the recording The recording will include all of the conference sessions. You will receive the recordings approximately six weeks after the conference. You will be able to watch the recordings for six months from the date of the conference. All of the sessions will be captioned.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans