7973 Confidence courses in Garforth delivered On Demand

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

A CPD course for certified Swimsanity Instructors to refresh their knowledge and skills, with additional swim skill lessons aimed at improving swimming ability & water confidence, through individual swim exercises for the body, legs and arms. About this course 63 lessons Course curriculum Intro Introduction Video This is Swimsanity Swim Skills The key facts: Swimsanity® Swim Skills Teaching Skills Refresher Teaching Skills Verbal instructions and teaching skills Visual teaching skills Safety and Effectiveness  Progressions and adaptations Learning Assessment - Teaching HIIT refresher Using Equipment Introduction Video Paddle Setup Paddle preparation Paddle precautions Setup Introduction Video Say hello and meet the class Kick off the session with the health and safety briefing Start with a warm up Watch the participants Learning Assessment - The Start Paddle Drill Refresher Key benefits of paddle exercises Push out and in Sweeping side to side Punching forwards Punching side to side Long arm lift up and push down Biceps and triceps Albatrosses Learning Assessment - Paddle Exercises Swim Arm Drills Introduction Video Swim arms Front crawl arms Breaststroke arms Butterfly arms Leg Swim Drills Introduction Video Kicking Exercises Benefits of Kicking Exercises Front Crawl Legs Breaststroke Legs - What we want to see Butterfly Legs - What we want to see Body Swim Skills (non HIIT) Introduction Video Streamline Body Position - What we want to see Streamline against a wall Streamline Standing Streamline falling into a float Floating Drill 1 - Toe Touch Floating Drill 2 – Tuck Float Floating Drill 3 – Tuck to streamline to tuck Swim Breathing Drills Swimming breathing drill sequence to teach front crawl swimming Front Crawl breathing drill Breast stroke breathing drill Butterfly breathing drill Cool Down Introduction Cool Down Stretches Summary Bibliography Well done for competing the course

Explore endless possibilities and achieve tangible results with our wide range of online courses, prepared to suit every interest and skill level. Each course is thoughtfully designed for flexibility and useful application, ensuring you can learn and grow at your own pace from anywhere and transform your talents to accomplish your goals.  Whether you're advancing your career, pursuing a passion, or seeking new opportunities, our courses will assist you in reaching your goals. Join us today and take the next step in your personal and professional journey with confidence and convenience. Start shaping your future now.  Benefits you'll get choosing Apex Learning for this Hotel Management: One payment but lifetime access to 11 CPD courses Certificates and student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home What other courses are included with this Hotel Management Advanced Certification Level 3? Level 2 Microsoft Office Essentials Microsoft Teams Leadership & Management Diploma Working from Home Essentials Mental Health and Working from Home Online Meeting Management Effective Communication Skills Time Management Report Writing Emotional Intelligence and Human Behaviour Hotel Management Curriculum An Overview of Hotel Industry The Process of Selection and Recruitment in Hospitality Industry Hotel Management: The Process of Development and Training in Hospitality Industry Management of Front Office Operations Management of Housekeeping, Engineering and Security Operations Management of Food and Beverage Operations Management of Service Quality in the Hospitality Industry Marketing in Travel and Tourism Business Customer Satisfaction E-Hospitality and Technology How will I get my Certificate? After successfully completing the course, you can order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) Please Note: The delivery charge inside the U.K. is £3.99, and international students have to pay £9.99. CPD 45 CPD hours/points Accredited by CPD Quality Standards Who is this course for? No experience or previous qualifications are required for enrolment in this course, which is available to students of all academic backgrounds. Requirements Our course is fully compatible with PCs, Macs, Laptops, Tablets, and Smartphones. It has been designed to be fully compatible with tablets and smartphones, so you can access it on Wi-Fi, 3G, or 4G. There is no time limit for completing this course; it can be studied at your own pace. Certificates Certificate of completion Digital certificate - Included

Overview In the digital age, the ability to touch type is no longer a luxury but a necessity. The 'Touch Typing Complete Drills and Practices' course is your gateway to mastering this invaluable skill. With a meticulously designed curriculum, this course ensures that learners not only understand the fundamentals but also get ample touch typing practice. From the basics of the home keys to intricate sentence drills and alphabetical paragraphs, every module is tailored to incrementally challenge and enhance your touch typing prowess. So, if you've ever wanted to learn to touch type or improve your speed and accuracy, this touch typing course is the perfect place to start. The beauty of touch typing lies in its ability to transform mundane typing tasks into a seamless, almost rhythmic activity. This course introduces learners to the art and science of touch typing, beginning with the foundational home keys and progressing through a series of drills that cover every aspect of the keyboard. By the time you'll have undergone a comprehensive touch typing test and practice, ensuring that your fingers dance across the keys with precision and confidence. Learning Outcomes Understand the foundational principles of touch typing, starting with the home keys. Develop proficiency in typing with both speed and accuracy through targeted drills. Gain confidence in using the entire keyboard, including punctuation and figures. Enhance typing skills through varied exercises, from sentences to alphabetical paragraphs. Reflect on and consolidate learning through a comprehensive recap of touch typing techniques. Why buy this Touch Typing Complete Drills and Practices course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Touch Typing Complete Drills and Practices you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Touch Typing Complete Drills and Practices course for? Individuals looking to enhance their typing speed and accuracy for professional or personal reasons. Students aiming to improve their efficiency in academic tasks and assignments. Job seekers wanting to add a valuable skill to their CV. Writers and bloggers aiming for a smoother writing process. Anyone keen to embrace the digital age with improved typing skills. Prerequisites This Touch Typing Complete Drills and Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Administrative Assistant: £18,000 - £25,000 per annum Data Entry Clerk: £16,000 - £22,000 per annum Copywriter: £20,000 - £35,000 per annum Transcriptionist: £15,000 - £30,000 per annum Executive Assistant: £25,000 - £40,000 per annum Journalist: £22,000 - £40,000 per annum Course Curriculum Touch Typing Complete Drills and Practices Module 01: Getting Started 00:05:00 Module 02: DRILL 1 The home keys 00:05:00 Module 03: DRILL 2 e and i, g and h 00:05:00 Module 04: DRILL 3 o and n, shift keys and t 00:05:00 Module 05: DRILL 4 extra practice . and y 00:05:00 Module 06: DRILL 5 , and w 00:05:00 Module 07: DRILL 6 m and u 00:05:00 Module 08: DRILL 7 v and x 00:05:00 Module 09: DRILL 8 sentence drills 00:05:00 Module 10: DRILL 9 figures 00:05:00 Module 11: DRILL 10 alphabetical paragraphs 00:05:00 Module 12: Recap 00:05:00

  Preparing for GCSE examinations is a crucial step towards a successful academic journey. Functional Skills Maths Level 2 (GCSE Preparation) is designed to equip learners with the essential mathematical skills needed to excel in these exams. Mathematics can often be a challenging subject, and many students face difficulties in mastering its concepts. Our course is here to address this problem and provide the necessary tools for success.   Preparing for GCSE exams is a pivotal step in one's academic journey, and the Functional Skills Maths Level 2 (GCSE Preparation) course offers essential knowledge across a diverse curriculum. From mastering numbers and fractions to unlocking the world of percentages and algebraic expressions, this course equips learners with the mathematical tools they need to succeed.    The importance of mathematics in daily life cannot be overstated. It is the foundation of problem-solving, critical thinking, and analytical skills. The main problem our course solves is the lack of confidence and proficiency in mathematics. By completing this course, learners will gain the knowledge and skills required to approach GCSE exams with confidence. The benefits of solving this problem include improved academic performance, enhanced problem-solving abilities, and increased career prospects.   Learning Outcomes Apply mathematical principles to solve real-life problems confidently. Understand and work with numbers, including negative numbers. Comprehend multiples, factors, and their applications. Master fractions, powers, and their practical use. Calculate percentages and their relevance in various scenarios. Manipulate expressions and equations effectively. Demonstrate proficiency in working with decimals. Apply ratio and proportion concepts in practical situations. Solve problems involving exponents and radicals. Interpret and create graphs to represent data accurately.   Who is this course for? Students preparing for GCSE mathematics examinations. Adults looking to refresh and strengthen their math skills. Anyone seeking to improve their proficiency in mathematics. Individuals aspiring to pursue careers in science, engineering, or finance. Teachers or tutors aim to enhance their math teaching skills.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Teaching Assistant: £15,000 - £25,000 Data Analyst: £20,000 - £40,000 Financial Analyst: £25,000 - £60,000 Engineering Technician: £20,000 - £40,000 Science Researcher: £25,000 - £50,000   Prerequisite No prior qualifications or experience are necessary to enrol in the Functional Skills Maths Level 2 (GCSE Preparation) course. This course was created by professionals and is compatible with various devices, including PCs, Macs, tablets, and smartphones. As long as you have a reliable internet connection, you can access the course from anywhere at any time.   Certification Upon completion of the course content, a written evaluation awaits learners. Passing this assessment allows for the acquisition of a digital certificate at a nominal fee of £4.99 GBP. If a physical certificate is desired, it can be procured for an additional charge of £8. Course Curriculum Functional Skills Maths Level 2 Module 01: Numbers and Negative Numbers 00:30:00 Module 02: Multiples Factors 00:25:00 Module 03: Fractions and Power 01:10:00 Module 04: Percentages 00:35:00 Module 05: Expressions 00:40:00 Module 06: Decimals 00:35:00 Module 07: Ratio and Proportion 00:45:00 Module 08: Exponents and Radicals 00:50:00 Module 09: Graphs 00:50:00 Module 10: The Profit and Loss 00:30:00 Module 11: Perimeter and Area 00:45:00 Module 12: Averages 00:40:00 Module 13: Probability 00:35:00 Assignment Assignment - Functional Skills Maths Level 2 00:00:00

Communication is a powerful tool that can be applied in all areas of life. But not all of us are able to communicate effectively. The Clear, Concise, and Confident course is designed to provide learners with the skills and tools to communicate powerfully, with clarity and confidence. It will teach you how to communicate in a way that is concise and to the point, avoiding fillers, long-windedness and unnecessary wording. Whether you are looking to take your public speaking to the next level, or want to learn how to write and speak with clarity, this course will teach you powerful techniques and best practices that will help you become an expert communicator in no time. This best selling Clear, Concise, and Confident has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Clear, Concise, and Confident is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Clear, Concise, and Confident is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Clear, Concise, and Confident is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Clear, Concise, and Confident, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Clear, Concise, and Confident will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Clear, Concise, and Confident to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

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First Aid for Life and Maudsley Learning are delighted to have worked in collaboration to bring this enhanced Mental Health First Aid course to you. The Maudsley is the largest mental health training institution in the UK and their expertise in this area is second to none. This course is continually updated by experts in Mental Health and offers clear, practical advice to help you gain a better understanding of how to help yourself, or others to achieve optimum mental health. This mental health first aid training course will teach you how to recognise warning signs of mental ill health and help you develop the skills and confidence to approach and support someone, whilst keeping yourself safe. We help you develop resilience, learn new ways to cope with stress, advise on sleeping better and equip you with a wealth of resources to be able to confidently help someone struggling with their mental health. This online course will provide you with the knowledge to spot specific warning signs that an adult or child could be struggling with a mental health condition, it explains how to initiate a supportive conversation, explore healthier lifestyle choices and links to the wealth of additional support available if someone needs further help. Ideal for individuals needing additional help and guidance to support their mental well-being, for those looking to introduce positive mental health practices to their workplaces, for teachers and support staff and friends, family and colleagues wanting more information on this vital topic It is estimated that around 1 in 4 people in the UK will experience a mental health condition at some point in their lives. For many, work is a major source of stress. 1 in 6 employees experience common mental health problems in the workplace. Businesses can support people with their mental health and create more positive and productive working environments as a result. Unfortunately, despite recent campaigns and advances, there still remains a level of stigma and fear of discrimination around mental health conditions. Employees and school children may feel that mental health conditions will not be greeted with the same compassionate approach as physical illness. This should not be the case and the purpose of this course is to demystify mental health conditions and empower workplaces, friends and family members to provide the support and signposting desperately needed by those struggling with their mental well-being. The HSE have embraced the idea of mental health in the workplace and issued the following guidance ‘First aid needs assessment’ for businesses. They suggest that your first aid needs assessment should also consider whether it is beneficial to have personnel trained to identify and understand symptoms and able to support someone who might be experiencing a mental health issue. The scope of this mental health first aid course is not to learn to diagnose or treat mental health conditions as this should only be done by appropriately trained healthcare professionals. However, you will be guided in identifying signs someone might be struggling and we will equip you with a methodology to appropriately support them and a directory of people where you can signpost them for help. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect serious illness or injury, you should always seek immediate professional medical advice. The Author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the Author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person, however caused. The course material has been written by Emma Hammett, Qualified Nurse, First Aid Trainer and founder of First Aid for Life in conjunction with medical and health professionals from Maudsley Learning. If you have any queries concerning this course, please contact emma@firstaidforlife.org.uk Course contents: A First Aid Approach to Mental Health Role of the First Aider What is a mental health first aider? Common treatments and sources of help Other Professionals who can Help The importance of getting help early Understanding more about Mental Health What is Mental Health? The Definition of Mental Health The Mental Health Continuum Laws protecting our health, mental health and well-being Understanding Stigma Who Becomes Mentally Ill? How common are mental health issues? Stigma Approaching During a Crisis When Should you Approach? How to Help Caring for Yourself as a Mental Health First Aider Awareness of Mental Health Problems Situations to be Aware of Signs Someone may be Struggling with their Mental Health Stress About Stress Work-Related Stress Ways to Reduce Stress Building Resilience Insomnia What Is Insomnia? Helpful steps to improve your sleep Substance Abuse: Drugs and Alcohol About Substance Abuse The Dangers of Substance Abuse Online Drug Addiction and Misuse Helping someone you think has problems with drug or alcohol misuse Alcohol Poisoning First Aid Dealing with tricky or aggressive situations due to drugs and alcohol Substance Abuse Resources Anxiety Disorders About Anxiety Disorders Different Kinds of Anxiety Disorder Panic Attacks First Aid for a Panic Attack Post-Traumatic Stress Useful contacts for anxiety Eating Disorders About Eating Disorders What to Do Treatment for Eating Disorders Depression About: Depression Recognising the Signs that Someone may be Depressed Treating Depression Medicating Depression Helping someone who is depressed Resources for Depression Self Harm About Self-Harm How to Help Resources for Self Harming Suicide Approaching Someone you Suspect to be Suicidal What to do if the person is in a life-threatening condition Support for people experiencing suicidal thoughts What is Suicide? Psychosis What is Psychosis? What causes psychosis? How to Help Possible Signs of Psychosis Resources for Psychosis Personality Disorders About Personality Disorders Bipolar Disorder Schizophrenia Mental Health in the Workplace and Useful Resources Employer Responsibility Stress Policy Tackling work-related stress using the Management Standards approach An Employee Assessment of Common Stress Factors Management Standards Form Useful Resources Final Quiz

Thinking about learning more understanding the role of data within an organisation? As data becomes an important currency in the world and an enabler for the future, it is imperative that all organisations have a firm understanding of the data available to them and the power it can hold. The BCS Foundation Award in Understanding Data in your Organisation teaches the the terminology, principles, concepts and approaches used within data management, and the overall value of data to an organisation.