2236 Confidence courses

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Truth on the Roof is a special project dedicated to conscious storytelling, offering young individuals the opportunity to express themselves and engage in discussions about various social issues through art forms like poetry, music, and spoken word.

Every Wednesday at 16:15 – 17:30 Step into the captivating realm of the RAD Grade 2 ballet program at M&L School of Performing Arts, where the essential elements of ballet and character dance unfold within a curriculum that treasures the harmony of emotion and technique. This singular grade is a meticulously designed chapter in the ballet journey, offering young dancers the opportunity to revel in the dynamic blend of grace and strength that ballet commands. Nestled within a musical panorama that crosses centuries of dance heritage, our Grade 2 classes beckon students to dive deeper into the artistry of ballet and character dance. This grade serves as a pivotal moment, building upon the joy of movement discovered in earlier levels and encouraging a richer, more nuanced expression of ballet’s technical facets. Here, students are guided to explore their dance potential more fully, expressing themselves with renewed confidence and precision. Grade 2 in the RAD curriculum marks a delightful expansion in the breadth of character dance, presenting students with the chance to explore beyond the foundational steps and into a world rich with cultural diversity and expressive storytelling. The focus on character dance at this level enriches students’ understanding and appreciation of dance’s global tapestry, fostering a versatile approach to ballet that values both tradition and innovation. Why Choose RAD Grade 2 Ballet Lessons for Your Child? Holistic Physical Development: Focused on enhancing flexibility, strength, and coordination, Grade 2 ballet fine-tunes the physical attributes essential for dance. Boost in Self-Expression and Confidence: This grade empowers children to express complex emotions and stories through dance, nurturing a profound sense of self-confidence. Sharpened Discipline and Focus: The precise learning structure of Grade 2 ballet hones discipline, cultivates meticulous attention to detail, and strengthens concentration. Enriched Musical Appreciation: Grade 2 introduces students to an expanded array of musical styles, deepening their rhythmical understanding and appreciation for dance music’s diverse expressions. Joy and Fulfillment in Movement: Emphasizing the pleasure found in each step, leap, and turn, our curriculum encourages students to experience the genuine joy of dance. Social and Teamwork Skills: Ballet classes at this level offer a nurturing environment for developing friendships, learning about teamwork, and enhancing social skills through cooperative performances. Cultural Engagement and Awareness: Exploring character dances introduces students to a broader spectrum of the world’s dance heritage, enriching their cultural perspective and appreciation. Enhanced Coordination and Posture: Ballet at Grade 2 continues to improve overall body coordination and promotes the maintenance of good posture, contributing to a healthy and balanced lifestyle. Development of Important Life Skills: The discipline and perseverance learned through ballet are invaluable, teaching children time management and resilience in the face of challenges. Foundation for Future Learning: Laying a solid foundation for further ballet studies, Grade 2 enriches cognitive abilities and prepares students for the next steps in their dance education. Why M&L School of Performing Arts Is Uniquely Suited for Grade 2 Ballet: Choosing M&L School of Performing Arts for Grade 2 ballet means entering a world where passion for dance and music transforms into a tangible journey of growth and discovery. Inspired by our own experiences and fueled by a deep commitment to dance education, we offer a space where young dancers flourish under the guidance of RAD-certified instructors. Here, your child will not only advance in ballet but will also develop a deep-seated love for the arts, nurtured within a community that values creativity, discipline, and artistic integrity. Enroll your child in the RAD Grade 2 ballet program at M&L School of Performing Arts, and witness their transformation into a more confident, expressive, and technically proficient dancer. Join our family, where every class is a step toward cultivating passionate, skilled artists ready to embrace the vast world of dance. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Bad news - people don't buy your product. Better news - they don't buy anyone else's product either. Best news - they do buy what a product gives them, whether it be removing 'pain' or giving 'pleasure'. So what a challenge it is that every single person buys your product for a slightly different reason! What's the secret to selling in that sort of sales environment? This programme provides a great roadmap. This course will help participants: Build rapport with authenticity Use open questions, listening and summary to properly understand the prospect Use 'impact' questions to 'stack the pain' of remaining with the status quo Convert features into personalised benefits that reflect stated needs Handle objections with calm confidence Identify buying signals Close effectively Convey credible urgency centred on the prospect's - not the salesperson's - interests 1 What makes a customer buy any product? Moving towards 'pleasure' Moving away from 'pain' Robert Cialdini's Psychology of Influence - buying motives Understanding what your product does for customers Why there is never a 'one size fits all' approach What are the real 'unique selling points' and why the salesperson is the real 'USP' At what point does the customer emotionally buy your product? 2 Getting past gatekeepers What gatekeepers' motivations are How to make them your friend rather than your enemy How to make your call harder to block than to put through How to control the gatekeeper with questions, not answers Using Cialdini's 'reciprocity' law to get put through more often Practical exercise in which the trainer poses as gatekeeper 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why How to 'stack the pain' of the status quo with 'impact questions' Practical 'pain stacking' exercise in pairs What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing Practical funnelling exercise in pairs The power of summary 4 How to create tailored benefits and not 'dive into solution' What is 'diving into solution'? Examples and analogies Why it is to be avoided Practical exercise in pairs - how it feels to have solutions offered up too early How to avoid 'feature-dumping' What is 'value selling'? How to create tailored benefits How to convert product features into benefits How to deal with the prospect's competitor allegiance 5 Handling objections and testing the water How to overcome the price objection by selling value Common objections the participants encounter and answers that work The objections salespeople carry in their own heads The 'A-C-E' objection-handling model How to uncover objections When - and when not - to trial close 6 Closing skills Why salespeople often close too early How to identify buying signals How to use urgency with skill and effectiveness Four killer closing techniques that work How to avoid buying the product back by careless post-sale talk How to ask for referrals for your product How to 'farm' the account for future opportunities 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Come along to this free event to find out more about Dramatherapy! Whether you're looking to explore an alternative approach to traditional talking therapy for yourself, or you're a therapist/healthcare professional wanting to find out more, this workshop is free and open to all who are curious! The two hours will be both informative and experiential, allowing you to dip your toe into the theories and techniques of Dramatherapy. Tea, coffee and pastries provided! Course Leader: Abigail Nelson

Refresher training courses are available for drivers of any vehicle category to assist with skills fade and improve driving competence.

Every Wednesday at 16:05 – 16:40 (Newmarket Academy) or Every Saturday at 8:45 – 9:20 or 10:00 – 10:35 (Exning Community Church Hall) The piano is one of the most popular instruments among all western instruments. At M&L Music School we equip our piano players with all the necessary skills to play different styles of music using good technique. From beginners to grade 8 level (grade 5 is a level that would be enough to gain an A in a GCSE solo instrumental assessment). Piano Group Lessons are an encouraging and challenging environment that can be highly motivational. Learning and playing the piano in a group allows students to practice and perform in front of other people while building confidence. Our piano classes consist of learning pieces using notated music and by ear; scales; sight-reading; aural and technique exercises. We can prepare students to take Trinity guildhall grades, ABRSM, and Rock School piano or keyboard exams as well as performances. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

At some point in your life you will have attended a training course or workshop, but what happens when you are asked to deliver one? Some people relish the opportunity while others are challenged by it. Whatever you feel about training others, it is a skill that is admired and can be studied and learned. With the trainer you will be learning the techniques, skills and understanding you need and you will have the chance to deliver a short training session to others, receive feedback and having the confidence to deliver it for real in your job. The training will comprise one day followed by a half day when all those able to attend will deliver and have feedback on a 20 minute training activity. To be able to create and maintain an environment conducive to learning and engagement To understand basic learning theory and practice and the difference between training, facilitating and learning To understand how adults learn and how to apply it as a trainer To be able to plan and deliver a training activity using the appropriate set of skills and behaviours To be able to review and evaluate learning and identify how outcomes are met To manage the learning process and the participant engagement in the training environment To be able to present effectively and appropriately to a variety of audiences To deliver and receive feedback on a short delivered training activity with peers To review and evaluate learning and have an action plan to take back and put into practice DAY ONE (full-day) 1 Welcome, housekeeping, how the day will be run Introductions (and making the most of them) Warm up - breaking the ice followed by review and feedback Creating an environment conducive to learning and engagement; managing expectations well as a trainer Group task with feedback and review in plenary 2 What is training and how do adults learn? Trainer input: David Kolb's Learning Cycle Group tasks 3 How to plan a session and what to include - trainer input Starting at the end and working backwards Linking outcomes to purposeful activities Practice task and planning time for day two using a template 4 The skills and behaviours of a brilliant trainer Modelling skills and behaviours Creative task and discussion 5 Mini reviewing task De-brief - using reviewing in training 6 How to manage the process Trainer input followed by practice Paying conscious attention to language (verbal and non verbal), feelings and responses in the room and managing yourself as a trainer 7 The trainer's toolkit #1 Key tools, materials and templates Choosing different tools and approaches with different audiences Know your audience 8 The trainer's toolkit #2 Key tools, materials and templates continued Addressing trainer good practice 9 Review, evaluation and action planning activities Why and what should we be evaluating and why it's important Action planning task Group review task DAY TWO (half-day) The day will comprise a series of 30 minute timed sessions where each delegate will present and deliver a training activity with the group. The training activity will be prepared and planned in advance and will take 20 minutes (+ or - 2 minutes) to deliver in real time. This will be followed by review and feedback from the trainer and peers to complete the total of 30 minutes as a time slot. Reiteration of the task and discussion can take place with the trainer if needed, and there is time included in Day One to support the training planning.

This very practical workshop has a simple objective: to help you prepare, design and deliver memorable and high-quality presentations. This programme will help you: Use a proven, structured tool-kit when designing and developing presentations Benefit from short cuts and best practice when designing and using Powerpoint presentations Select the right information, examples, exercises and activities - and use them well Prepare and structure a presentation or session appropriate to the audience, and to best achieve your objectives Maintain audience or group interest Develop and practise presentation skills to improve your voice tone, speech power and body language Use practical methods to control nerves and anxiety - develop higher levels of confidence and credibility Command a room, hold attention and create a high impact 1 Introduction Personal objectives Key messages and learning objectives of the workshop 2 Presentation skills What does good look like? Exercise: Characteristics of high/low impact presentations Presenting yourself as a 'winner' The energy / attitude model Exercise: Being a winner 3 Preparation skills - eight steps to preparing a great presentation, plus Powerpoint tips •The magic circle• How to 'assume the role' when presenting• The eight steps• Step 1 - develop your objectives- The five questions that you must answer before preparing your presentation- Defining your objectives and outcomes- Creating a first draft- Step 1 exercise• Step 2 - analyse your audience- Doing your homework: audience, event, venue- Developing a pre-event check-list- Methods and means for researching your audience- Step 2 exercise• Steps 3 and 4 - structure the main body of your presentation and state the main ideas- Ways to structure your presentation for maximum impact- Balancing and managing content and topics- Organising your information: 6 options and methods- Your 'one main point' and creating a 30-second summary- Steps 3 and 4 exercises• Step 5 - decide on supporting information, using the toolkit- Making your case convincing: ways to support your claims- Selecting and using relevant and interesting examples- Quotes, case studies and printed material- Presenting statistics, tables and graphs- Ways of maintaining visual interest- Transitions and links, creating a 'golden thread'- Step 5 exercise: Creating compelling stories and anecdotes4• Step 6 - create an effective 'opening'- Claiming the stage and creating a good first impression- The three most powerful ways of opening a presentation- The five elements of a strong opening- Step 6 exercise: Participants work individually to prepare an opening, focusing onpersonal introduction, and then deliver to the group, with structured feedback• Step 7 - develop transitions- Step 7 exercise / examples• Step 8 - create an effective close- Signalling and sign-posting; the importance of, and how to do it effectively- Five ways to close a presentation successfully- Step 8 exercise / examples• Presentation design and Powerpoint- An interactive review of participants' own real-life past presentations and advanced tipsand techniques on using Powerpoint effectively 4 Facilitation skills The three main types of group activity - triads, teams and main group How to select the right activity, define the objectives, set it up and run the debrief Using energisers - with examples Exercise: Dealing with 'difficult' behaviours Exercise: Working in triads, design and deliver 5 Tips and tricks: presentation and facilitation 10 reasons why facilitation fails Five golden rules for success Defining the session goals and the facilitation plan Open and closed questions - why and when to use Using a 'car park' to manage unresolved issues Using AV aids - tips and tricks Exercises: Including participants working in pairs to prepare a short section form of one of their own presentations 6 Putting it all together Summary of key learning points Action plan

MiDAS is the Minibus Driver Awareness Scheme, organised by the Community Transport Association UK (CTA) which promotes a nationally recognised standard for the assessment and training of minibus drivers. The course is designed to enhance minibus driving standards and promote the safer operation of minibuses.