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Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Heating, Ventilation & Air Conditioning (HVAC) Technician Are you eagerly waiting to learn about Heating, Ventilation & Air Conditioning ? If so, then our Heating, Ventilation & Air Conditioning (HVAC) Technician Course would be a perfect deal for you. Our extensive Heating, Ventilation & Air Conditioning (HVAC) Technician Course provides detailed training on heating, ventilation, and air conditioning systems. Students of the Heating, Ventilation & Air Conditioning (HVAC) Technician Course can learn about system design, installation, maintenance, and repair. Also, the Heating, Ventilation & Air Conditioning (HVAC) Technician Course topics include electrical components, refrigeration systems and troubleshooting techniques. Through the Heating, Ventilation & Air Conditioning (HVAC) Technician Course, you will know about safety procedures and its tools. If you are interested in equipping the skills and knowledge to pursue careers in residential, commercial, or industrial HVAC settings, enrol our Heating, Ventilation & Air Conditioning (HVAC) Technician Course quickly! Learning Outcome of Heating, Ventilation & Air Conditioning (HVAC) Technician Course After completing the courseHeating, Ventilation & Air Conditioning (HVAC) Technician Course, learner will know about: Overview of Heating, Ventilation & Air Conditioning (HVAC) Technician Course. The Heating, Ventilation & Air Conditioning (HVAC) Technician Course teaches the fundamentals of heating and psychrometrics. Heating, Ventilation & Air Conditioning (HVAC) Technician Course describes systematic HVAC. HVAC system selection and industry's safety explains Heating, Ventilation & Air Conditioning (HVAC) Technician Course. Duct systems in HVAC are also included in this Heating, Ventilation & Air Conditioning (HVAC) Technician Course. Main Course: Heating, Ventilation & Air Conditioning (HVAC) Technician Course Free Courses are including with this Heating, Ventilation & Air Conditioning (HVAC) Technician Course Along with The Heating, Ventilation & Air Conditioning (HVAC) Technician Course, We Offer a free PAT Testing (Portable Appliance Testing) Course Along with Heating, Ventilation & Air Conditioning (HVAC) Technician Course, We Offer a free Electrical Safety Training Course Special Offers of this Heating, Ventilation & Air Conditioning (HVAC) Technician Course This Heating, Ventilation & Air Conditioning (HVAC) Technician Course includes a FREE PDF Certificate. Lifetime access to this Heating, Ventilation & Air Conditioning (HVAC) Technician Course Instant access to this Heating, Ventilation & Air Conditioning (HVAC) Technician Course Get FREE Tutor Support to this Heating, Ventilation & Air Conditioning (HVAC) Technician Course Heating, Ventilation & Air Conditioning (HVAC) Technician Systems design, installation, maintenance, and repair are all extensively addressed in our Heating, Ventilation & Air Conditioning (HVAC) Technician Course. Students in the Heating, Ventilation & Air Conditioning (HVAC) Technician Course practice safety protocols firsthand. Additionally, this HVAC Technician course covers refrigeration systems, electrical work, and troubleshooting techniques. Graduates of the Heating, Ventilation & Air Conditioning (HVAC) Technician Course are eligible for employment in commercial, industrial, and residential settings. Who is this course for? Heating, Ventilation & Air Conditioning (HVAC) Technician The Heating, Ventilation & Air Conditioning (HVAC) Technician Course is perfect for motivated learners to become ready for their dream careers! Requirements Heating, Ventilation & Air Conditioning (HVAC) Technician To enrol in this Heating, Ventilation & Air Conditioning (HVAC) Technician Course, students must fulfil the following requirements. To join in our HVAC: HVAC Technician Course, you must have a strong command of the English language. To successfully complete our HVAC: HVAC Technician Course, you must be vivacious and self driven. To complete our HVAC: HVAC Technician Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this HVAC: HVAC Technician Course. Career path Heating, Ventilation & Air Conditioning (HVAC) Technician You may improve your career and maintain your skill set with our Heating, Ventilation & Air Conditioning (HVAC) Technician Course.

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

25-in-1 Plumbing Diploma | 250 CPD Points | 25 Free PDF & 1 Hardcopy Certificate | CPD Certified | Lifetime Access

Advance Knee Osteoarthritis Physical Therapy Protocol Aims to: Our advanced Knee OA physical therapy Protocol present an evidence-based approach primarily focused on addressing non-operative patients of various ages and abilities affected by PFP and OA. Clinicians will learn a comprehensive approach to treatment including dry needling, soft tissue mobilization, progressive exercises, and return to play criteria based on threshold training principles. Rehab principles and information can be applied to postoperative patient populations as well. Learning Objective: At the end of this course, the participant will be able to: 1) Summarize current research related to patellofemoral pain, OA, and exercise to include relevant research on bracing & taping. 2) Explain how to screen and assess clients to determine asymmetry and compensatory movement patterns. 3) Create an effective rehabilitation program to maximize function. 4) Summarize return-to-play guidelines Who Should Enroll Physiotherapist Orthopedics Sport Physiologist Orthopedic Nurses Athletic trainer Occupational Therapist     CPD Credit Hours: 2 Hours Resources:  Lifetime Access to Learning Resources Downloadable Course Material CPD Certificate Presenter  Brian Schiff, PT, DPT, OCS, CSCS Presenter Bio Brian Schiff, PT, DPT, OCS, CSCS, is a licensed physical therapist, strength coach, author, industry speaker, and business owner. He graduated from The Ohio State University in 1996 with a Bachelor of Science degree in Allied Health Professions (Physical Therapy). He received his Doctorate of Physical Therapy from Northeastern University in 2021. He became a Certified Strength & Conditioning Specialist through the National Strength & Conditioning Association in 1998. Brian has worked in outpatient sports medicine clinics for the past 21 years. He specializes in treating general orthopedics and sports medicine cases, specifically the shoulder, knee, hip, and ankle. From 2002 to 2006, Brian served as the strength & conditioning coach for The Columbus Crew Major League Soccer Team. Brian is currently the supervisor at Raleigh Orthopaedic Performance Center in Raleigh, NC. Raleigh Orthopaedic Performance Center is a 20,000-square-foot multi-disciplinary facility that focuses on sports therapy and sports performance training. He currently focuses on sports rehab and injury prevention and serves as a PT consultant for the Carolina Hurricanes. Brian has produced DVDs on ACL injury prevention, knee arthritis, and knee training for runners. In addition, he has authored books on rotator cuff injuries, the treatment of frozen shoulders, and shoulder injury recovery integrated with golf-specific fitness. Currently. he writes a bi-weekly online column entitled Functionally Fit for PFP Magazine.

Imagine being able to understand human behaviour and emotions, and use that knowledge to improve your personal and professional relationships. Our Behaviour Management & Emotional Intelligence course offers just that, by providing you with a comprehensive understanding of human behaviour, intelligence, emotions, and communication. With this course, you can develop practical skills to manage your emotions and those of others, leading to better teamwork and communication. Whether you are a business professional, educator, or parent, this course offers valuable insights into human behaviour and emotional intelligence. By enrolling in this course, you will learn about the evolutionary perspective of human behaviour, variations in intelligence, learning and conditioning, and much more. Our course also covers the neuro-linguistic programming (NLP), an effective tool to change negative behaviours and improve communication. With Behaviour Management & Emotional Intelligence course, you can master the art of influencing and understanding people, leading to a more productive and fulfilling life. Learning Outcomes: After completing this course, you will be able to: Understand basic psychological processes and human behaviour Analyse variations in human intelligence and their impact on behaviour Apply learning and conditioning principles in real-life situations Understand the importance of language and communication in human interactions Develop strategies for managing stress, anger and conflict Apply the principles of emotional intelligence to improve personal and professional relationships Along with the Behaviour Management & Emotional Intelligence course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Module Attributes: Each topic has been developed to provide more information in less time. This makes it easier for students to grasp the fundamental concept and apply it to a variety of situations. Course Curriculum Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals looking to improve their communication and leadership skills Educators looking to enhance their understanding of student behaviour and improve classroom management Parents looking to improve their relationship with their children and manage emotions more effectively Anyone interested in gaining a comprehensive understanding of human behaviour and emotional intelligence Requirements To enrol in this Behaviour Management & Emotional Intelligence course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Behaviour Management & Emotional Intelligence. Human Resources Manager - £40,000- £60,000 Social Worker - £32,000- £60,000 Teacher - £30,000- £60,000 Sales Manager - £35,000 - £60,000 Customer Service Manager - £30,000 - £70,000 Psychologist - £36,000- £70,000 Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £10.79 Get a CPD accredited Hardcopy certificate for Free. After successfully completing this Behaviour Management & Emotional Intelligence course, you get a PDF and a hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is Free and international students need to pay £9.99 to get their hardcopy certificate.

Embarking on the captivating journey of 'Kickboxing Fitness: Mastering Martial Arts for Health,' learners will delve into a holistic understanding of this ancient art form, infused with fitness techniques tailored for modern-day wellbeing. Across our meticulously designed modules, one will explore kickboxing's core techniques, delve into strategic gameplay, and unearth the importance of nutrition and hydration. Furthermore, by highlighting the significance of getting in the right mindset and acquiring first aid skills, we ensure a well-rounded training that prioritises both skill and safety. Learning Outcomes Understand the foundational principles and techniques of kickboxing. Develop defensive skills whilst mastering timing and rhythm. Design a personalised conditioning and training regimen. Strategise effectively in a competitive kickboxing environment. Apply knowledge of nutrition, hydration, and first aid in the context of kickboxing. Why buy this Kickboxing Fitness: Mastering Martial Arts for Health? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Kickboxing Fitness: Mastering Martial Arts for Health for? Fitness enthusiasts looking to merge martial arts with health benefits. Individuals seeking a dynamic approach to self-defense. Those eager to grasp the tactical aspects of kickboxing. Individuals aiming to understand the mental preparation for martial arts. Anyone passionate about comprehensive training, from nutrition to first aid. Career path Kickboxing Instructor: £25,000 - £35,000 Martial Arts Trainer: £20,000 - £30,000 Fitness Nutritionist: £22,000 - £32,000 Sports Therapist: £23,000 - £33,000 Professional Kickboxer: £18,000 (Starting) - Earnings increase with matches and endorsements Gym Manager: £24,000 - £34,000 Prerequisites This Kickboxing Fitness: Mastering Martial Arts for Health does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Kickboxing Fitness: Mastering Martial Arts for Health was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Kickboxing Introduction to Kickboxing 00:20:00 Module 02: Fundamental Techniques Fundamental Techniques 00:21:00 Module 03: Defense, Timing and Rhythm Defense, Timing and Rhythm 00:15:00 Module 04: Conditioning and Training Conditioning and Training 00:30:00 Module 05: Strategy and Tactics Strategy and Tactics 00:26:00 Module 06: Application and Practical Training Application and Practical Training 00:22:00 Module 07: Getting in the Zone Getting in the Zone 00:18:00 Module 08: Nutrition and Hydration Nutrition and Hydration 00:27:00 Module 09: Kickboxing First Aid Kickboxing First Aid 00:27:00

Diploma in Child Psychology | 15-in-1 CPD Certified Bundle | Free PDF Certificates | 24/7 Learner Support