Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦠Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦠Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦠Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦠Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦠Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦠Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦠Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
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In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company. What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00
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Description: Hospitality Management is a study of people who want to be part of the hospitality industry. In this course, the meaning and definition of hospitality management will be discussed. You will learn the procedures of hospitality management and how you should follow these steps. Then you will learn its history and how it was developed through time. You will also learn the scopes of hospitality, classification of hospitality organisations, and most especially the influence which affects the industry. Who is the course for? Any professional who works in the hotel or part of a hotel's management People who have an interest in hospitality and management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Hospitality Management is a useful qualification to possess, and would be beneficial for the following careers: Accommodation Officer Businessmen Concierge Customer Service Manager Hotel Manager Receptionist. Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 00:30:00 Influences Which Affect the Industry 00:15:00 The Development of the Hospitality Industry 00:30:00 Hospitality Brands 00:15:00 Accommodation 00:30:00 Food Service 00:30:00 Successful Quality Management 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Hospitality Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Hospitality Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
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Plus Studyhub's signature Forever Access is given as always, meaning these Food Safety for Retail courses are yours for as long as you want them once you enrol in this course This Food Safety for Retail Bundle consists the following career oriented courses: Course 01: Food Safety Training Certificate Course 02: Food Safety & Hygiene Certificate Level 1 Course 03: Level 1 & 2 Food Hygiene Certificate and HACCP Training Course 04: Level 2 Food Safety Course 05: Kitchen Porter Training: Hygiene, Safety, and HACCP Principles Course 06: HACCP Course Course 07: Food Allergen, Food Safeguarding and Kitchen Management Course Course 08: Food Labelling Regulations Training Course 09: Food Hygiene and Safety Audit in Catering Course 10: Level 2 TACCP Training Course Course 11: Vacuum Packing Training: Food Preservation and Safety Course 12: Comprehensive Dishwashing Training and Kitchen Hygiene Course 13: Food and Beverage Manager Course 14: Catering Management Course 15: Quality Assurance Manager Course 16: Food Science Diploma Course 17: Food Technology Diploma Course 18: Food Hygiene: How to Achieve a 5 Star Food Hygiene Rating Course 19: Pest Control Course 20: Food Safety Level 3 and Hazards Control Training Course 21: Restaurant Management Course 22: Catering & Cooking Basics: From Kitchen Novice to Culinary Pro Course 23: Hotel Concierge Certification Course 24: Food Hygiene and Safety - Standards & Practices Course 25: Level 2 Food Hygiene Certificate, Safety and Hazard Control Course 26: Chef Training Certificate Course 27: Hospitality Management Course 28: Nutrition and Diet (Health Coaching and Food Hygiene) Course 29: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 30: Social Events Planning Diploma Level 3 Course 31: Vegan Nutritionist Certification: Promoting Plant-Based Diets Course 32: Navigating the Fast-Moving Consumer Goods (FMCG) Industry Course 33: Commercial Law and Consumer Protection Training In this exclusive Food Safety for Retail bundle, you really hit the jackpot. Here's what you get: Step by step Food Safety for Retail lessons One to one assistance from Food Safety for Retail professionals if you need it Innovative exams to test your knowledge after the Food Safety for Retail course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Food Safety for Retail courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Food Safety for Retail certificate and transcript on the next working day Easily learn the Food Safety for Retail skills and knowledge you want from the comfort of your home The Food Safety for Retail course has been prepared by focusing largely on Food Safety for Retail career readiness. It has been designed by our Food Safety for Retail specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Food Safety for Retail Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Food Safety for Retail bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Food Safety for Retail Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Food Safety for Retail Elementary modules, allowing our students to grasp each lesson quickly. The Food Safety for Retail course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Food Safety for Retail training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Food Safety for Retail This course is suitable for anyone interested to further progress there career in: Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety for Catering (RQF) Level 3 Award in Food Safety for Catering (RQF) Level 4 Award in Food Safety Management for Catering(RQF) Level 3 Award in HACCP for Food Manufacturing (RQF) Level 2 Certificate in Nutrition and Health Principles (RQF) Level 2 Food Safety ISO 22000: Food Safety Management Systems Professional Level 3 Award in Food Safety for Manufacturing (RQF) Level 2 Award in Food Allergen Awareness and Control in Catering (RQF) Level 3 Award in Food Allergen Management in Catering (RQF) Level 4 Award in HACCP Management for Food Manufacturing (RQF) Level 1 Award in Food Safety in Catering (RQF) Level 2 Award in HACCP for Food Manufacturing (RQF) Level 4 Award in Food Safety Management for Manufacturing (RQF) Level 3 Award in Food Safety for Retail (RQF) Level 2 Award in Food Safety for Retail (RQF) Level 2 Award in Food Safety in Catering (RQF) Level 2 Award in Food Safety in Manufacturing (RQF) Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Requirements To participate in this Food Safety for Retail course, all you need is - A smart device A secure internet connection And a keen interest in Food Safety for Retail Career path You will be able to kickstart your Food Safety for Retail career because this course includes various courses as a bonus. This Food Safety for Retail is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Food Safety for Retail career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free
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