10236 Concept courses in Liverpool delivered Online

In today’s fast-paced digital landscape, the role of a Customer Support Engineer is more crucial than ever. This course offers a clear and structured pathway to mastering the essential knowledge needed to tackle technical support challenges with confidence. You’ll explore core concepts in troubleshooting, system diagnostics, and client communication—equipping you to handle customer queries with ease and precision. Whether you’re new to the field or looking to refine your approach, this course delivers insight into the technologies and problem-solving techniques that define modern customer support. Designed for busy professionals, the course content is entirely online and thoughtfully crafted to fit into your schedule. Expect engaging modules that balance technical depth with the finesse required to maintain strong customer relationships. With a touch of dry humour to keep things lively, this course transforms complex topics into manageable, memorable lessons that prepare you to excel in a technical support environment. Say goodbye to confusion and hello to clarity, all while enhancing your professional profile. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Business Research Analyst Course is designed to equip learners with essential knowledge and techniques for analysing business processes and interpreting data effectively. Through a series of focused modules, you will explore core concepts such as process management principles, customer insights, and performance measurement strategies. The curriculum guides you through critical tools including Pareto charts, histograms, run charts, and control charts, fostering a deep understanding of variation and data-driven decision-making. Structured to refine your analytical approach, this course emphasises teamwork and strategic use of data to enhance business performance. You will engage with exercises that present data clearly and learn how to interpret charts to identify patterns and opportunities. Whether you are aiming to contribute to process improvements or support informed business decisions, this course offers a well-rounded foundation in research analysis, tailored for online learning and accessible to all levels of experience. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Research Analyst training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Research Analyst training.

Dive into the world of Sports Management with our comprehensive course designed to equip you with the skills necessary for effective sports organization leadership. From legal aspects and ethical considerations to financial and strategic management, this course covers all crucial areas to prepare you for success in the dynamic field of sports. Enhance your expertise and lead sports entities with confidence and competence. Learning Outcomes Grasp foundational concepts in Sports Management. Uphold ethical standards within sports organizations. Lead and manage sports teams effectively. Operate and optimize sports facilities. Manage financial operations specific to sports entities. Utilize analytics to improve team performance and strategies. Understand and enhance athlete performance. Course Curriculum Module 01: Introduction to Sports Management Overview of the Sports Industry: Explore the scope, significance, and basic principles of Sports Management. Module 02: Law in Sports Legal Aspects of Sports: Understand the legal issues and regulations that impact sports organizations and activities. Module 03: Ethics in Sports Ethical Considerations: Discuss ethical challenges and standards in sports management and competition. Module 04: Leadership and Team Management in Sports Effective Leadership Practices: Learn leadership theories and practices applicable to managing sports teams and organizations. Module 05: Sports Facility Management Operational Management: Strategies for the efficient operation, scheduling, and maintenance of sports facilities. Module 06: Financial Management in Sports Economics and Budgeting: Cover financial principles, budgeting processes, and economic impact analysis in sports. Module 07: Sports Analytics in the Sports Management Data-Driven Decision Making: Employ sports analytics to inform decisions and improve organizational strategies. Module 08: Athlete Performance Maximizing Athlete Potential: Techniques and strategies for enhancing athlete training and performance metrics. Module 09: Ethnography in Sports Management Cultural Insights: Utilize ethnographic methods to study the cultural and social aspects of sports communities. Module 10: Strategic Sports Management Long-Term Planning: Develop strategic plans that ensure growth, sustainability, and competitive advantage in sports organizations.

HR, Payroll and Pension bundle teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This HR, Payroll and Pension bundle is a comprehensive, instructor-guided, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. The training materials of this HR, Payroll and Pension bundle are available online for you to learn at your own pace and fast-track your career with ease. This bundle includes the following courses: Course 01: HR (Human Resource) Course 02: Payroll: UK Payroll Course 03: Pension Key Features Accredited by CPD Instant e-certificate Fully online, interactive HR, Payroll and Pension course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this HR, Payroll and Pension course to excel! How You will be Benefited from HR, Payroll and Pension Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this HR, Payroll and Pension bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your HR, Payroll and Pension course, you will immediately be sent digital certificates for the bundle courses. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this HR, Payroll and Pension bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This HR, Payroll and Pension bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Mental health and physiotherapy might sound like two separate worlds, but when they work together, the results can be life-changing. This Mental Health & Physiotherapy Course explores how physical movement and rehabilitation techniques can support emotional well-being. You’ll discover how conditions like anxiety, depression, and trauma may affect the body, and how physiotherapy can play a role in helping people feel better – not just physically, but mentally too. It’s a thoughtful and timely topic, especially as the link between mental and physical health is finally getting the attention it deserves. This course has been designed for those who want to understand the science behind the connection without needing to wear a lab coat. With well-structured modules, you'll learn at your own pace, from wherever suits you best. Whether you're interested in care, support work, health, or simply expanding your knowledge, this course offers serious insight with a straightforward tone – no fluff, no filler, just quality learning. Mental health and physiotherapy aren’t just about recovery – they’re about helping people move forward. And that’s exactly what this course is built for. This bundle includes the following courses: Course 01: Mental Health Course 02: Physiotherapy Key Features Accredited by CPD Instant e-certificate Fully online, interactive Mental Health & Physiotherapy course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Mental Health & Physiotherapy course to excel! How You will be Benefited from Mental Health & Physiotherapy Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Accreditation All of our courses included in this Mental Health & Physiotherapy bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Mental Health & Physiotherapy course, you will immediately be sent digital certificates for the bundle courses. Who is this course for? Anyone with a knack for learning new skills can take this Mental Health & Physiotherapy bundle. Requirements There are no formal requirements for this bundle courses to be enrolled. Career path This Mental Health & Physiotherapy bundle of courses will help you to uplift your career. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

You don’t need a pinstripe suit to make sense of the numbers. The Investment Banking Mini Bundle focuses on core concepts in banking, finance, business analysis, financial analysis, and the Sage software suite—all explained without the need for financial jargon translations. If your goal is clarity, this bundle keeps it simple. Whether you're peeking into spreadsheets or analysing business health, you’ll move from finance basics to structured analysis with calm precision. Think of it as your numbers-first toolkit—minus the financial drama. Learning Outcomes: Understand core banking structures and financial institution processes. Learn essential finance principles relevant to financial operations. Explore techniques used in financial analysis and review. Study business analysis methods used for internal decisions. Use Sage for financial tracking and basic reporting operations. Connect finance concepts across banking and business analysis. Who is this Course For: Aspiring finance professionals learning early-stage industry concepts. Students preparing for roles in banking or business finance. Business support staff managing data and reporting operations. Administrative workers using Sage for accounts-based tasks. Analysts seeking to develop structured financial thinking. Small business staff working across finance and planning. Beginners exploring banking without the financial jargon flood. Those supporting decision-makers with financial reports or analysis. Career Path: Investment Banking Assistant – £34,000/year Financial Analyst (Junior) – £35,000/year Business Analyst (Entry-Level) – £33,000/year Sage Accounts Administrator – £27,000/year Banking Operations Coordinator – £30,500/year Finance Assistant (Corporate Sector) – £29,000/year

This IT Support Mini Bundle lines up the key topics for anyone navigating the digital maze. Whether you’re working behind a screen or supporting others who do, the course brings together the essentials: core IT concepts, cyber security basics, data regulations, and an introduction to systems architecture. From understanding the rules of GDPR to exploring Google Data Studio’s visual analytics, this bundle keeps things sharp, structured, and informative. Ideal for anyone laying the groundwork for IT support roles—or simply keeping pace with today’s digital expectations. Learning Outcomes: Understand basic IT terminology, systems, and user environment setups. Explore cyber security concepts like risk, access, and prevention. Identify GDPR principles affecting data handling and digital storage. Use Google Data Studio to interpret basic data reports and dashboards. Recognise core hardware and software elements in computer systems. Understand IT support fundamentals for managing user-based issues. Who is this Course For: Individuals exploring IT support concepts for personal or work use. Office workers needing GDPR and cyber basics for daily tasks. Career changers seeking structured digital system knowledge. Beginners exploring how IT systems function behind the scenes. Staff supporting hardware or software usage at work. Learners curious about system architecture and computer infrastructure. Admin personnel improving their digital troubleshooting confidence. Anyone wishing to understand visual data reporting tools. Career Path: IT Support Technician – £25,000/year Service Desk Analyst – £27,000/year Junior Cyber Security Assistant – £30,000/year Data Support Coordinator – £26,000/year GDPR Records Administrator – £24,500/year IT Operations Assistant – £28,000/year

Plug into the essentials of modern electrical training with this focused course bundle. Designed to build a strong conceptual foundation, this bundle covers everything from basic electrical engineering to the mathematics that wires it all together—plus electrical inspection and regulations you shouldn’t overlook. With focused learning on electrician theory, PAT, and safety fundamentals, you'll gain an insightful understanding of electrical environments and equipment. Whether you're wiring up knowledge for the first time or brushing up on key areas, this course delivers with clarity and purpose—minus the sparks and voltage. Learning Outcomes: Understand fundamental electrical engineering terms and core system theories. Perform essential calculations using applied electrical mathematics. Identify safe operational protocols in electrical environments and systems. Gain clarity on PAT testing principles and inspection procedures. Recognise electrical hazards and safety regulations in daily setups. Explore concepts relevant to circuit functions and current flow basics. Who is this Course For: Beginners interested in learning the electrician trade theory. Those working around electrical environments needing structured knowledge. Individuals preparing for safety or electrical-related learning. People curious about domestic electrical concepts and systems. Learners needing a maths refresher with an electrical focus. Staff looking to understand PAT testing and equipment checking. Anyone seeking structured electrical fundamentals without unnecessary extras. Office or facilities staff responsible for minor electrical monitoring. Career Path: Electrical Technician – £29,000/year PAT Tester – £25,000/year Electrical Surveyor Assistant – £27,500/year Facilities Support Officer – £26,000/year Energy Auditor Assistant – £28,000/year Maintenance Operative (Electrical) – £30,000/year

Get up to speed with automating repetitive tasks with Python

The Joinery CAD Designer Course is an expertly crafted programme designed to introduce learners to the essential principles and techniques of computer-aided design within the joinery sector. This course guides students through the fundamental concepts of CAD, starting with the basics of 2D and 3D shapes, progressing through geometry, modelling, and assembly design. Alongside these foundational elements, the course offers introductions to industry-standard software including AutoCAD, T-Flex CAD, SolidWorks, and FreeCAD, equipping learners with a broad understanding of the tools shaping modern joinery design. Ideal for those interested in a career as a CAD designer in the United Kingdom, this course presents a clear pathway into the sector by highlighting key aspects of the profession and relevant design practices. Each module is tailored to build confidence in digital design techniques, with a focus on creating accurate and detailed models suitable for various joinery projects. Whether you are a newcomer or seeking to expand your digital design knowledge, this course offers a focused and accessible learning journey to develop your CAD capabilities in joinery design. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to CAD Design Module 02: CAD Designer Career in the United Kingdom Module 03: Basics for CAD Design - Part 1 Module 04: Basics for CAD Design - Part 2 Module 05: 2D Shape in CAD Module 06: 3D Shape in CAD Module 07: Geometry and Modelling Module 08: Assemblies in CAD Design Module 09: Extrusion and Rotations Module 10: Blending Operations in CAD Module 11: Grids and Regular Polygons Module 12: Parameters in Civil Drawings Module 13: Introduction to AutoCAD Module 14: Introduction to T-Flex CAD Module 15: Introduction to SolidWorks Module 16: Introduction to FreeCAD Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Joinery CAD Designer training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Joinery CAD Designer training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included