1939 Concept courses in Cardiff delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for This class is designed for experienced B2C Commerce Technical Leads, Solution Architects, B2C Commerce Developers, Technical Directors, Owners of Technical Design and Quality Implementations, and anyone looking to earn their Salesforce B2C Commerce Architect credential. We recommend earning the Salesforce B2C Commerce Developer credential, or having equivalent experience, prior to attending this class. Overview When you complete this course, you will be able to: Familiarize yourself with B2C Commerce Cloud and industry best practices Understand ecommerce platform migration strategies Design B2C Commerce implementations that scale gracefully Design multi-site and multi-region solutions Maximize success on the B2C Commerce Architect Exam In this 4-day, expert-led class, learn the industry-standard steps to take a B2C Commerce site through the complete implementation lifecycle. Through expert-led demo, hands-on exercises, and workshops, learn how to design and build secure, scalable B2C Commerce sites that address real-world customer requirements and deliver better digital commerce experiences. Discovery and Design Assess Your Delivery Approach Document the System Landscape Plan for Growth Use the Commerce Cloud Partner LINK Marketplace Building Essentials Define the Implementation Process Review Implementation Best Practices Solve Complex Business Requirements Understand the Build Process and Unit Testing Learn How to Conduct Load Testing Integrations and Customizations Review the Available Integration Approaches Understand Integration Frameworks Review Integration Design Patterns Review Legacy Implementation Considerations Monitoring and Troubleshooting Learn About the Log Settings Capabilities in Business Manager Understand Platform Governance Best Practices Learn How to Do Performance Analysis Especially During Critical Sales Events Discover How to Optimize Implementations Launch Review SEO Configuration Best Practices Understand Launch Activities Monitor Post-Launch Activities Manage Launch Schedules Migrate Data from Legacy Systems Additional course details: Nexus Humans Salesforce Architect B2C Commerce Solutions (ARC300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Architect B2C Commerce Solutions (ARC300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators with little or no Flow experience who need to streamline business processes with no-code automated solutions. This class is not recommended for developers. However, if you are a developer interested in learning Flow, we highly recommend Declarative Development for Platform App Builders in Lightning Experience (DEX403). Overview When you complete this course, you will be able to: Create automated no-code solutions with Salesforce Flow. Analyze use cases and effectively translate requirements into design plans that detail accurate Flow building processes. Understand and leverage various Flow types, elements, and resources. Build Screen Flows and manage screen layouts and field visibility. Implement Flows on Home and Record pages. Automate business processes by creating Record-Triggered Flows (based on record create, update, or delete) to perform specific actions. Identify best practices for creating and managing Flows. Streamline business processes and automate manual tasks across your organization by building no-code automation solutions with Flow Builder. In this 3-day class designed for administrators, our experts will introduce you to Screen and Record-Trigger Flows, in addition to various Flow elements and resources. Learn how to effectively create and manage Flows that champion automation best practices, solve for user requirements, and empower you to get more out of Salesforce. Foundations of Flow Create Variables Understand Algorithms Explore Control Structures Examine Flow Best Practices Screen Flows Use Elements and Resources Control Field Visibility Manage Data and Navigation Surface a Flow Complete the Flow Record-Triggered Flows Define Flow Triggers Use Flow Triggers to Replace Formula Fields Share Records with Flow Additional course details: Nexus Humans Salesforce Automate No-Code Solutions Using Flow (ADX301) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Automate No-Code Solutions Using Flow (ADX301) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This day-long workshop gives participants a thorough understanding of the iPad iOS operating system. This course is designed for both those who want to learn more about their iPads, those who work in business environments and who want to integrate the iPad into their existing company?s infrastructure, as well as personnel who are responsible for supporting other iPad users. Setting Up The iPad iPad Essentials The Home Screen Launching and Running Apps Changing Screen Orientation Locking the Rotation The Control Center Creating Folders Accessibility and Voice Over Settings General Settings Parameters Passcode Setting Up Notifications Location Services iCloud and Synching your iPad Other Application Settings Multi-Touch Gestures Tap, Touch and Hold Drag, Flick and Swipe Pinch, Rotate and Shake Switching Between Applications Using the Apple Applications Showing and Hiding Applications Closing Documents vs. Quitting Applications Working With Documents Type, Select, Cut, Copy, Paste and Replace Understanding the iPad Keyboard Opening Pages, Numbers and Keynote Accessing Files and Documents Copying files between the iPad and Computer Working with Microsoft Office Connecting To The Internet WI-FI and Bluetooth Devices Through Servers Browsing and Searching The Web Enterprise Network The iPad In Business iOS Security Deployment Seamless Integration Mobile Device Management Printing with AirPrint Creating Passcodes Working with Photos and Camera Photos and Video Recording Video Integrating Photos or Video Into Documents or Presentations Mirroring Video Finding and Installing Apps The App Store Apps for Enterprise Installing and Deleting Apps Resetting the iPad Connecting and Mirroring with the iPhone Battery Issues Tips for Improving Battery Use Rebooting the iPad Hidden Keystrokes Troubleshooting Connectivity Issues ReInstalling Apps Preserving Batter Power Accessibility Functions Additional course details: Nexus Humans iPad For Business training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the iPad For Business course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Security-operations (SecOps), or security, orchestration, automation, and response (SOAR) engineers, managed security service providers (MSSPs), service delivery partners, system integrators, and professional services engineers Overview This training is designed to enable a SOC, CERT, CSIRT, or SOAR engineer to start working with Cortex XSOAR integrations, playbooks, incident-page layouts, and other system features to facilitate resource orchestration, process automation, case management, and analyst workflow. The course includes coverage of a complete playbook-development process for automating a typical analyst workflow to address phishing incidents. This end-to-end view of the development process provides a framework for more focused discussions of individual topics that are covered in the course. The Cortex? XSOAR 6.8: Automation and Orchestration (EDU-380) course is four days of instructor-led training that will help you: Configure integrations, create tasks, and develop playbooks Build incident layouts that enable analysts to triage and investigate incidents efficiently Identify how to categorize event information and map that information to display fields Develop automations, manage content, indicator data, and artifact stores, schedule jobs, organize users and user roles, oversee case management, and foster collaboration This class is powered by Cloud Harmonics. Course Outline Module 1 - Core Functionality and Feature Sets Module 2 - Enabling and Configuring Integrations Module 3 - Playbook Development Module 4 - Classification and Mapping Module 5 - Layout Builder Module 6 - Solution Architecture Module 7 - Docker Module 8 - Automation Development and Debugging Module 9 - The Marketplace and Content Management Module 10 - Indicators and Threat Intelligence Management Module 11 - Jobs and Job Scheduling Module 12 - Users and Role-Based Access Controls (RBAC) Module 13 - Integration Development Additional course details: Nexus Humans Palo Alto Networks: Cortex XSOAR 6.8: Automation and Orchestration(EDU-380) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks: Cortex XSOAR 6.8: Automation and Orchestration(EDU-380) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Practiced Linux system administrators who currently manage Linux servers at the enterprise level - Skilled Linux system administrators who who want or are required to demonstrate competencies by earning the RHCSA This course is designed for experienced Linux System Administrators who want to harden their technical skill sets and become accredited with the RHCSA certification. Accessing the command line Log in to a Linux system and run simple commands using the shell. Managing Files from the command line Work with files from the bash shell prompt. Managing local Linux users and groups Manage Linux users and groups and administer local password policies. Controlling access to files with Linux file system permissions Set access permissions on files and interpret the security effects of different permission settings. Managing SELinux security Use SELinux to manage access to files and interpret and troubleshoot SELinux security effects. Monitoring and managing Linux processes Monitor and control processes running on the system. Installing and updating software packages Download, install, update, and manage software packages from Red Hat and yum package repositories. Controlling services and daemons Control and monitor network services and system daemons using systemd. Managing Red Hat Enterprise Linux networking Configure basic IPv4 networking on Red Hat Enterprise Linux systems. Analyzing and storing logs Locate and interpret relevant system log files for troubleshooting purposes. Managing storage and file systems Create and use disk partitions, logical volumes, file systems, and swap spaces. Scheduling system tasks Schedule recurring system tasks using cron and systemd timer units. Mounting network file systems Mount network file system (NFS) exports and server message block (SMB) shares from network file servers. Limiting network communication with firewalld Configure a basic local firewall. Additional course details: Nexus Humans Enterprise Linux System Admin Fast Track with Exam Prep training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Enterprise Linux System Admin Fast Track with Exam Prep course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is for network managers, resellers, systems administrators, client security administrators, systems professionals, and consultants who are charged with the installation, configuration, and day-to-day management of Symantec Endpoint Protection in a variety of network environments, and who are responsible for troubleshooting and tuning the performance of this product in the enterprise environment. Overview At the completion of the course, you will be able to: Describe Symantec Endpoint Protection products, components, dependencies, and system hierarchy. Install and configure Symantec Endpoint Protection management and client components. Deploy Symantec Endpoint Protection Windows, Windows Embedded, Mac and Linux clients. Manage the client user interface. Manage content updates for Windows, Mac, and Linux. Perform server and database management. Configure replication and load balancing. Design a Symantec Endpoint Protection environment. This course is designed for the network, IT security, and systems administration professional tasked with architecting and implementing Symantec Endpoint Protection. Introduction Course overview The classroom lab environment Symantec Endpoint Protection Product Solution Why use Symantec Endpoint Protection? Symantec Endpoint Protection technologies Symantec Endpoint Protection services Symantec Endpoint Protection components Symantec Endpoint Protection policies and concepts Extending Symantec Endpoint Protection Installing the Symantec Endpoint Protection Manager Identifying system requirements Preparing servers for installation Installing and configuring the Symantec Endpoint Protection Manager Describing Symantec Endpoint Protection upgrades and version compatibility Configuring the Symantec Endpoint Protection Environment Starting and navigating the SEPM Describing policy types and components Console authentication Licensing the SEP environment Deploying Windows and Windows Embedded Clients Planning the client deployment Configuring client deployment package Deploying packages to clients Maintaining the client environment Upgrading Symantec Endpoint Protection clients Deploying Mac and Linux Clients Linux prerequisites Linux deployment Mac prerequisites Mac deployment Client and Policy Management Describing SEPM and client communications Administering clients Configuring groups Configuring locations Active Directory integration with SEP 12.1 Client configuration modes Configuring domains General client settings and Tamper Protection Configuring Content Updates for Windows Clients Introducing LiveUpdate Configuring the SEPM for LiveUpdate Configuring the LiveUpdate Settings and Content policies Configuring multiple group update providers (GUPs) Manually updating virus definitions Configuring Content Updates for Mac and Linux Clients Describing content update methods Configuring the LiveUpdate policy Configuring the SEPM as a reverse proxy Monitoring updates Performing Server and Database Management Managing SEPM servers Maintaining server security Communicating with other servers Managing administrators Managing the database Disaster recovery techniques Configuring Replication and Failover and Load Balancing About sites and replication How replication works Symantec Endpoint Protection replication scenarios Configuring replication Failover and load balancing Designing a Symantec Endpoint Environment Architecture components Architecture constraints Component placement Content delivery Determining client to SEPM ratios SEPM and database sizing best practices

Duration 5 Days 30 CPD hours This course is intended for Operational Technology (OT) Engineers IT engineers Generalists, including managers, project leads, and solutions and business architects Overview Define what IIoT is and identify IIoT architectures. Identify IIoT market verticals, and their motivations and requirements. Explore Cisco IIoT networking devices, how they are different from other devices, and use common administrative tools for managing them. Explore industrial communications protocols for control and automation, and how they have been adapted to run on top of a TCP/IP network infrastructure. Describe wireless protocols used in IIoT environments, including architectures and devices used. Understand the TCP/IP protocol stack and how it is used with other protocols in IIoT environments. Discuss network protocols for clock synchronization between network devices, and describe available tools for IIoT network administration. Discuss wireless technologies used in a core LAN, and their relevance to IIoT implementations. Explore field WAN technologies and how they are used in IIoT environments. Explore legacy protocols and explain the methods available to transport non-routable protocols over modern networks. Explain fundamental concepts of Quality of Service (QoS) related to IIoT network environments. Discuss Multiprotocol Label Switching (MPLS) operation, components, terminology, and features, and explore its use in IIoT environments. Explore Layer 2 and Layer 3 VPN technologies and describe the way they can be used on IIoT deployments. Describe Dense Wave Division Multiplexing (DWDM) technology and its use in IIoT environments. Explore Layer 1 and Layer 2 high availability technologies and redundancy mechanisms. Describe Layer 3 high availability and the need for Layer 3 redundancy in IIoT deployments The Understanding Cisco Industrial IoT Networking Foundation (INFND) v1.0 course gives you an overview of the protocols, applications, and network infrastructure you need to support and manage Industrial Internet of Things (IIoT) solutions. You will learn about IIoT industry verticals and how different protocols are used within them. The course also covers configuring and verifying the protocols on Cisco© IIoT networking devices. Course Introduction.Defining Industrial Internet of ThingsExamining Common IIoT Verticals.Examining Cisco IIoT Networking Devices.Examining and Configuring Industrial Communication Protocols.Describing Wireless IIoT Protocols.Explaining and Configuring TCP/IP Protocols, Addressing, and Segmentation.Examining Network Services and Administration.Examining and Configuring Wireless Core LAN Technologies.Describing Field WAN Technologies.Examining and Configuring Transportation of Legacy Protocols.Describing, Configuring, and Verifying Quality of Service (QoS) for IIoT Protocols.Examining and Verifying MPLS and IIoT.Configuring and Explaining VPN Technology and IIoT.Describing DWDM.Configuring and Defining Layer 1 and Layer 2 High Availability Technologies.Defining and Configuring Layer 3 High Availability TechnologiesLab outline Connect to the Cisco IIoT Devices. Use Industrial Protocols with Cisco Industrial Ethernet Switches. Configure an 802.11 Client. Configure an IPv6 Address. Configure Layer 2 Network Address Translation (NAT) and IP Addressing in an Example IoT Deployment.

Duration 3 Days 18 CPD hours This course is intended for Experienced IT Asset Managers Overview By attending this course the attendee will be able to Understand and utilize the dependencies, relationships and benefits of the KPAs found within an effective IT Asset Management Program specify and define the duties and responsibilities necessary to be an effective IT Asset Manager be able to obtain and display an understanding of the resources and commitment necessary to implement a fully functional IT Asset Management Program. Attendees will learn about the entire ITAM Program and take with them the foundation plan for starting or improving their organization?s ITAM Program. The intense three-day course with certification is packed full of information and real-world experiences designed to make your ITAM Program more effective and efficient, and the CITAM Certification will lend notable credibility to both you and your ITAM Program.This course addresses each of the Key Process Areas (KPAs) identified within the IBPL that, when combined, empowers an organization and maximizes the value of their IT assets. The course will also review the core processes that encompass the ITAM Program and the projects that will help an organization build a productive and profitable business unit.The course includes exam for CITAM certification. Course Outline IAITAM and the Mission ITAM Code of Ethics Defining Primary Roles in an ITAM Program IAITAM?s 12 KPAs Relationships, Dependencies, and Benefits KPA Interdependencies Roles and Responsibilities Creating Dynamic Job Descriptions for ITAM Programs The Role of a Program Manager Project Management Relationship Triangle Sample Projects by KPA Prioritization and the ITAM Program Lifecycle Management Process Building Best Practices Gaining Executive Buy-in Business Case Template Maturity Assessment ITAM as a Core Business Function Additional course details: Nexus Humans Certified IT Asset Manager (CITAM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified IT Asset Manager (CITAM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, Program/Project Managers, and Users. Overview Make selected configurations for the implementation of the Materials Management component of the SAP system This course will give students an overview and in-depth knowledge of Materials Management Configuration in SAP. After attending this class, students will understand the business processes, functions and configuration in Materials Management. Solution Manager and Customizing Projects Defining Customizing Projects General Settings Checking Countries and Currencies Defining Units of Measurements Setting Up a Factory Calendar Organizational Units Defining Organizational Units in Materials Management Defining and Assigning Plants Master Data Setting Up Material Master Records Creating Material Types Setting Up Field Selection for Material Master Records Defining Field References for Material Master Records Configuring the Material Master Defining Settings for Vendor Master Records Valuation & Account Assignment Describing Automatic Account Determination Determining the Relevance of Company Codes and Valuation Areas Creating Valuation Classes and Account Category References Setting Up Account Determination for Specific Transactions Subdividing a Transaction with the Account Grouping Code Adjusting Account Determination for Special Cases Adjusting Settings for Split Valuation Purchasing Creating Document Types in Purchasing Using Document Types in Purchasing Creating Account Assignment Categories Adjusting the Screen Layout of Purchasing Documents Defining Text Types and Text Adoption Specifying Texts for Output Processing Controlling the Output of Messages in Purchasing Using Condition Technique for Message Determination Inventory Management Adjusting Settings for Material and Accounting Documents Adjusting Settings for Goods Movements Adjusting the Output of Messages in Inventory Management Additional course details: Nexus Humans SCM550 SAP Cross-Functional Customizing in Materials Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM550 SAP Cross-Functional Customizing in Materials Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.