6154 Computing courses

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco technical customers (IT, telephony members, etc.) Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe the CUIC High-Level Architecture and Deployment considerations Understanding Cisco Unified Intelligence Center Security, License Types and User Security Describe the installation and function of both the Controller Node Member Nodes. CUIC Configurations as well as how to upgrade the product is discussed. Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Administration Describe what a Value List is and its function in CUIC Describe how Value Lists are created Describe what a Collection is and when you would use it when running reports Describe what are Report Definitions Describe the creation of Report Definitions and how to build a new Report using the new Report Definition The Cisco Unified Intelligence Center 11.6 for Advanced Users v1.1 (CUIC11.6AU v1.1) course is a 2-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview for the Advanced User Understanding Cisco Unified Intelligence Center Deployment Considerations Understanding Cisco Unified Intelligence Center Security, License Types and User Security Installing Cisco Unified Intelligence Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Administration Using CUIC Value Lists and Collections as well as Report Definitions Using Value Lists and Collections Using Report Definitions

Duration 5 Days 30 CPD hours This course is intended for Built for IT Professionals with extensive networking and Citrix ADC experience. This course is built for IT Professionals who are responsible for defining the overall structure or architecture of a Citrix networking environment. This course encompasses advanced Citrix networking configurations and leading Citrix design principles. Overview How to identify and prioritize business drivers, constraints, and requirements using the Citrix Consulting methodology Assess environment requirements and learn to apply leading design principles to address them in a multi-site Citrix ADC deployment Apply advanced authentication and load balancing principles In this expert level 5-day training course you will be exposed to advanced networking and Citrix ADC concepts and configurations. Through lecture, lab exercises, and real-world case studies, you will learn to look critically at environment requirements, constraints, and business drivers to create a complex Citrix networking solution. Topics to be covered in this course include multi-site and multitenant deployments, advanced authentication and load balancing, and automation and orchestration and advanced troubleshooting. This training will also prepare you for the Citrix Certified Expert in Networking (CCE-N) exam. Module 1: Networking Methodology and Assessment Understanding the Citrix methodology Business Drivers and Requirementrs User Segmentation Application Assessment Capabilities Assessment Module 2: Citrix Networking Deployment Architecture and Topology Multi-Site Deployments Multi Tennant Infrastructure Cloud Deployments High Availability Citrix ADC Double-Hop Scenarios Secure Web Gateway Module 3: Advanced Authentication and Authorization Authorization Policies Access Policies Advanced Authentication Options Multi-Factor Authentication nFactor Authentication AAA Session Management Module 4: Citrix ADC Security Authorization Pre-authentication and Endpoint Analysis Scans Protection against Layer 4-7 Attacks Web App Firewall Module 5: Citrix Gateway Configuration Considerations ICA Proxy Configuration VPN Access Clientless Access Split Tunneling RDP Proxy Deployment and Configuration Module 6: Advanced Load Distribution and Link Load balancing Advanced Load Balancing Advanced Load Balancing Link Load Balancing Firewall Load Balancing Microsoft Exchange Load Balancing Advanced Global Server Load Balancing Global Server Load Balancing Persistence DNS, Policies, Expressions, Actions, and Views GSLB Monitoring and Considerations Module 7: Application Delivery Management Automation and Orchestration Application Delivery Management Outbound Traffic Dashboard Automation Orchestration Configuration Jobs Configuration Audit NITRO API StyleBooks (Net-new)

Duration 5 Days 30 CPD hours This course is intended for Network engineer Systems engineer Wireless engineer Technical solutions architect Network administrator Wireless design engineer Network manager Overview After taking this course, you should be able to: Describe and implement foundational wireless theory Describe and implement basic wireless security and client access Describe and implement a Cisco wireless network architecture Configure Cisco centralized wireless networks Describe and implement WLAN maintenance and troubleshooting Thisÿcourse gives you the knowledge and skills you need to position, plan, implement, operate, and manage a Cisco WLAN network. This course teaches you how to design, install, configure, monitor, and conduct basic troubleshooting tasks on a Cisco WLAN network of any size. Course Outline DESCRIBING AND IMPLEMENTING FOUNDATIONAL WIRELESS THEORY DESCRIBING AND IMPLEMENTING FOUNDATIONAL WIRELESS MATH AND ANTENNAS DESCRIBING AND IMPLEMENTING FOUNDATIONAL WIRELESS OPERATION DESCRIBING AND IMPLEMENTING BASIC WIRELESS SECURITY DESCRIBING AND IMPLEMENTING 802.1X AND EAP IMPLEMENTING WIRELESS GUEST ACCESS AND CONFIGURING WIRELESS SECURITY DESCRIBING AND IMPLEMENTING CISCO WIRELESS NETWORK ARCHITECTURE DESCRIBING AND IMPLEMENTING CISCO WIRELESS NETWORK DESCRIBING AND IMPLEMENTING CISCO WIRELESS NETWORK WIRED SUPPORT CONFIGURING CISCO CENTRALIZED WIRELESS NETWORKS DESCRIBING AND IMPLEMENTING WLAN MAINTENANCE AND TROUBLESHOOTING

Duration 3 Days 18 CPD hours This course is intended for Data center architects Cloud infrastructure architects Network engineers System administrators Storage administrators System engineers who work in data center solutions and manage data center management policies Cisco integrators and partners Overview After taking this course, you should be able to: Understand Cisco UCS Director architecture Understand deployment models of Cisco UCS Director Configure virtual data centers, policies, and catalogs Understand the unified infrastructure management capabilities of Cisco UCS Director Understand orchestration and build advanced workflows Understand application containers The Cisco UCS Director Foundation (UCSDF) v6.6 course helps you understand concepts, architecture, and deployment use cases for Cisco UCS© Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions. You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more. Introducing Cisco UCS Director Understanding Data Center Challenges Understanding the Benefits of Cisco UCS Director Understanding Cisco UCS Director Components Explaining Cisco UCS Director Architecture Explaining Bare-Metal Agent Understanding Cisco UCS Director Deployment Explaining Cisco UCS Director Deployment Explaining Global System Settings Understanding Site and Pod Management Understanding Cisco UCS Director Infrastructure Management Understanding Cisco UCS Director Deployment Understanding the Design Phase Understanding Policies Understanding vDC and Groups Use Case Understanding Deployment Through the Self-Service Portal Understanding the Self-Service Provisioning Portal Understanding Service Request Introducing Orchestration Understanding Orchestration Reporting and Monitoring in Cisco UCS Director Understanding Chargeback in Cisco UCS Director Understanding Reports in Cisco UCS Director Introducing Application Containers Understanding Application Containers

Duration 4 Days 24 CPD hours This course is intended for DevOps engineers Integration engineers Network and software architects Network engineers Software engineers System administrators Overview After completing this course, you should be able to: Describe network and IT convergence Describe Cisco NSO architecture Describe Linux Configure Cisco NSO Set up access control to Cisco NSO system Describe Cisco NSO Integration Options Explain version control systems and basic git concepts Describe the purpose of continuous integration and continuous delivery Implement Cisco NSO high availability Describe scalable system management Describe software development methodologies Describe service maintenance Perform NED upgrades Use Cisco NSO for managing services and their associated device configurations Describe Cisco NSO change management Explain service problem management Use Cisco NSO for service monitoring and compliance reporting Describe Cisco NSO inventory management Describe Cisco NSO use cases The Cisco Network Services Orchestrator (NSO) Administration and DevOps (NSO303) v4.0 course continues the learning journey of the NSO Essentials for Programmers and Network Architects (NSO201) v4.0 and NSO Advanced for Python Programmers (NSO300) v4.0 courses by introducing you to the system administration and DevOps focusing on NSO; the robust bridge linking network automation and orchestration tools, examining the development, operation, and administration task functions. You will learn how to set up, configure, deploy, and maintain a Cisco Network Services Orchestrator solution, and learn best practices for using DevOps. The examples shown in this course demonstrate real-world scenarios to prepare you for deployment and management of new or existing NSO instances. The course guides you through the setup of a production ready NSO instances using system installation with access control settings, the deployment of NSO in Docker containers, and introduces modern DevOps concepts and tools such as Git and Continuous Delivery/Continuous Deployment (CI/CD). You will learn how to migrate CDM devices, how to build NETCONF NEDs from the NSO CLI, how to handle NSO Alarms, and many more features that benefit you in your journey with Cisco NSO. Course Outline Introducing Network and IT Convergence Introducing Cisco NSO Architecture Introducing Linux Explaining Cisco NSO Setup Exploring Access Control Describing Integration Options Explaining Version Control System Describing Continuous Integration and Continuous Delivery Introducing Scalability and High Availability Describing Scalable System Management Describing Software Development Methodologies Introducing Service Maintenance Performing Network Element Driver (NED) Upgrades Introducing Configuration Management Describing Change Management Explaining Service Problem Management Explaining Service Monitoring and Compliance Reporting Introducing Inventory Management Describing Cisco NSO Use Cases

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: System Installers System Integrators System Administrators Network Administrators Solution Designers Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe the architecture and function of the Cisco IOS XR Broadband Network Gateway Configure and verify Authentication, Authorization, and Accounting (AAA) in a Broadband Network Gateway deployment Define policies to control subscriber traffic Establish and verify subscriber sessions Prioritize subscriber traffic using QoS Implement subscriber features Deploy redundancy for subscriber sessions The Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) course teaches you how to successfully deploy, configure, operate, maintain, and support a Cisco IOS© XR Broadband Network Gateway (BNG) solution. This course will show you how to implement and verify BNG on a Cisco IOS XR device to manage subscriber access. You will also learn how to implement and verify subscriber management functions, including authentication, authorization, and accounting of subscriber sessions, address assignment, security, policy management, and Quality of Service (QoS). Course Outline Module 1: Broadband Network Gateway Overview Module 2: Configuring and Verifying Authentication, Authorization, and Accounting Module 3: Activating Control Policy Module 4: Establishing Subscriber Sessions Module 5: Deploying Quality of Service Module 6: Configuring Subscriber Features Module 7: BNG Geo Redundancy and XML Support Additional course details: Nexus Humans Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco IOS XR Broadband Network Gateway Implementation and Verification (IOSXR304) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is for network professionals who need to learn the techniques to implement, configure, monitor, and support Service Provider VPN solutions based on MPLS backbones. Network administrators Network engineers Network supervisors Network managers Network Operations Center (NOC) personnel Network designers Network architects Channel partners Overview After taking this course, you should be able to: Describe VPN concepts and operation in a Service Provider environment Implement Layer 3 MPLS VPN operations in a Service Provider environment Implement Layer 3 Inter-domain MPLS VPN services traversing multiple Service Providers Implement Layer 3 Multicast MPLS VPN operations in a Service Provider environment Troubleshoot typical issues in Layer 3 MPLS VPN environments Implement Layer 2 VPN operations in a Service Provider environment Troubleshoot Layer 2 VPN issues in a Service Provider network Implement MPLS VPN solutions for IPv6 environments Troubleshoot MPLS VPN solutions for IPv6 environments The Implementing Cisco Service Provider VPN Services (SPVI) 5-day course prepares you to manage end-customer Virtual Private Network (VPN) environments built over a common service provider Multiprotocol Label Switching (MPLS) backbone. You will complete hands-on labs to reinforce MPLS VPN fundamental concepts, benefits, and classification, MPLS components, MPLS control plane and data plane operations, MPLS VPN routing using Virtual Routing and Forwarding (VRF), Layer 2 and Layer 3 MPLS VPNs, IPv6 MPLS VPN implementations, IP Multicast VPNs, and shared services VPNs. The course also covers solutions for deploying MPLS VPN crossing multiple Service Provider domains that improve the use of network bandwidth.The course qualifies for 40 Cisco Continuing Education credits (CE) towards recertification.This course prepares you for the 300-515 Implementing Cisco© Service Provider VPN Services (SPVI) exam. By passing this exam, you earn the Cisco Certified Specialist - Service Provider VPN Services Implementation certification, and you satisfy the concentration exam requirement for the CCNP© Service Provider certification.This course will help you:Gain valuable skills in reinforcing MPLS VPN fundamental concepts, benefits, and classificationsLearn to configure optional paths for traffic to avoid network congestionPrepare to take the 300-515 SPVI exam Introducing VPN Services VPN Fundamentals MPLS VPN Control Plane Operation Troubleshooting MPLS VPN Underlay Troubleshoot Core Interior Gateway Protocol (IGP) Troubleshoot Border Gateway Protocol (BGP) Implementing Layer 3 MPLS VPNs Multiprotocol BGP (MP-BGP) Routing Requirements in MPLS VPNs Provider Edge to Customer Edge (PE-to-CE) Routing Requirements in Layer 3 MPLS VPNs Implementing Layer 3 Interdomain MPLS VPNs Inter-Autonomous System (AS) for Layer 3 MPLS VPNs Content Security and Control (CSC) for Layer 3 MPLS VPNs Implementing Layer 3 Multicast MPLS VPNs Multicast VPN (MVPN) Fundamentals Implement Intranet MVPN Troubleshooting Intra-AS Layer 3 VPNs Troubleshoot PE-CE Connectivity Troubleshoot PE-to-Route Reflecto Implementing Layer 2 VPNs Layer 2 Service Architecture and Carrier Ethernet Services Refresh on Traditional Ethernet LAN (E-LAN), E-Line, and E-Tree Solutions Troubleshooting Layer 2 VPNs Troubleshoot Common Issues for Traditional E-Line, E-LAN, and E-Tree Ethernet Solutions Troubleshoot Common Issues for Ethernet VPN (EVPN) Native, EVPN Virtual Private Wire Service (VPWS), and EVPN Integrated Routing and Bridging (IRB) Solutions Implementing Layer 3 IPv6 MPLS VPNs Classical Solutions for Deploying IPv6 over IPv4 Environments Using 6VPE to Deploy IPv6 Connectivity over MPLS Environment Troubleshooting Layer 3 IPv6 MPLS VPNs Troubleshooting PE-to-PE Connectivity Additional course details: Nexus Humans Cisco Implementing Cisco Service Provider VPN Services 1.0 (SPVI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Service Provider VPN Services 1.0 (SPVI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is designed primarily for professionals in the following job roles: Collaboration engineers Collaboration administrators Overview After taking this course, you should be able to: Configure Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers Configure and troubleshoot Cisco Unity Express Describe SSO for Cisco Unified Communications applications Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality Configure and troubleshoot chat rooms and message archiving Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server Configure call recording and monitoring This course provides you with the knowledge and skills to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices with knowledge about Single Sign-On (SSO), Cisco© Unified IM and Presence, Cisco Unity© Connection and Cisco Unity Express. This course will prepare you for certification exam 300-810 Implementing Cisco Collaboration Applications (CLICA). Course Outline Configuring and Troubleshooting Cisco Unity Connection Integration Configuring and Troubleshooting Cisco Unity Connection Call Handlers Troubleshooting Cisco Unity Connection Configuring and Troubleshooting Cisco Unity Express Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving Troubleshooting Cisco Unified Communications Manager IM and Presence Service Integrating Cisco Unified Attendant Console Advanced Implementing Call Recording and Monitoring Lab outline Integrate and Set Up Cisco Unity Connection Configure Cisco Unity Connection Call Handlers Implement Toll Fraud Prevention Troubleshoot Cisco Unity Connection Call Handlers Troubleshoot Cisco Unity Connection Configure Cisco Unity Express Troubleshoot Cisco Unity Express Configure Cisco Unified Communications Manager IM and Presence High Availability Implement Cisco Jabber Configure Centralized Cisco Unified Communications Manager IM and Presence Configure Cisco Unified Communications Manager IM and Presence Service Functionality Enable Message Archiving and Chat Rooms Troubleshoot the Cisco Unified Communications IM and Presence Database Connection Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability Troubleshoot Cisco Unified Communications Manager IM and Presence Service Integrate Cisco Unified Attendant Console Advanced Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution Implement Cisco Unified Communications Manager Call Recording and Monitoring Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Applications v1.0 (CLICA) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is designed primarily for network and software engineers who are interested in learning about automation and programmability and hold the following job roles: Network engineer Systems engineer Wireless engineer Consulting systems engineer Technical solutions architect Network administrator Wireless design engineer Network manager Sales engineer Account manager Overview Upon completing this course, the learner will be able to meet these overall objectives: Get familiar with different API styles (REST, RPC) and synchronous and asynchronous API requests Learn how to use Postman software development tool in order to test the API calls Learn how to automate repetitive tasks using Ansible automation engine Explore a Python programming language, Python libraries and Python virtual environments and learn how can they be used for automation of network configuration tasks Get introduced to GIT version control system and its common operations Learn how to leverage the various models and APIs of the Cisco IOS XE platform to perform day-zero operations, improve troubleshooting methodologies with custom tools, augment the CLI using scripts, and integrate various workflows using Ansible and Python Learn about the paradigm shift of model-driven telemetry and the building blocks of a working solution Learn how to leverage the tools and APIs to automate Cisco DNA infrastructure managed by Cisco DNA Center™ Demonstrate workflows (configuration, verification, health checking, and monitoring) using Python, Ansible, and Postman Understand Cisco SD-WAN solution components, implement a Python library that works with the Cisco SD-WAN APIs to perform configuration, inventory management, and monitoring tasks, and implement reusable Ansible roles to automate provisioning new branch sites on an existing Cisco SD-WAN infrastructure Learn how to leverage the tools and APIs to automate Cisco Meraki managed infrastructure and demonstrate workflows (configuration, verification, health checking, monitoring) using Python, Ansible, and Postman Implementing Automation for Cisco Enterprise Solutions (ENAUI) v.1.2 teaches you how to implement Cisco Enterprise automated solutions, including programming concepts, orchestration, telemetry, and automation tools. This course highlights the tools and the benefits of leveraging programmability and automation in the Cisco-powered Enterprise Campus and WAN. You will also examine platforms including IOS XE software for device-centric automation, Cisco DNA Center for the intent-based enterprise network, Cisco Software-Defined WAN, and Cisco Meraki. Their current ecosystem of APIs, software development toolkits, and relevant workflows are studied in detail together with open industry standards, tools, and APIs, such as Python, Ansible, Git, JSON/YAML, NETCONF/RESTCONF, and YANG. The course qualifies for 24 Cisco Continuing Education credits (CE) towards recertification. This course will help you:Gain high-demand skills using modern programming languages, APIs, and systems such as Python, Ansible, and Git to automate, streamline, and enhance business operationsAcquire the skills and knowledge to customize tools, methods, and processes that improve network performance and agilityPrepare for the 300-435 ENAUTO exam Course Outline Network Programmability Foundation Automating APIs and Protocols Managing Configuration with Python and Ansible Implementing On-Box Programmability and Automation with Cisco IOS XE Software Implementing Model-Driven Telemetry Day 0 Provisioning with Cisco IOS-XE Software Implementing Automation in Enterprise Networks Building Cisco DNA Center Automation with Python Automating Operations using Cisco DNA Center Introducing Cisco SD-WAN Programmability Building Cisco SD-WAN Automation with Python Building Cisco SD-WAN Automation with Ansible Automating Cisco Meraki Implementing Meraki Integration APIs Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Enterprise Solutions v1.2 (ENAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Enterprise Solutions v1.2 (ENAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for Account and project managers Contact Center Enterprise (CCE) administrators Deployment engineers Technical sales Overview After taking this course, you should be able to: Navigate CCE configuration and scripting tools Configure a dialed number, call type, and media routing domain Build a basic Cisco Intelligent Contact Management (ICM) script Configure agents and skill groups Configure basic Interactive Voice Response (IVR) functionality Implement attributes and precision queues Configure Ring-No-Answer (RONA) using CCE configuration tools Configure and populate an agent team and primary supervisor Improve agent efficiency through finesse enhancements Build and test a basic Voice XML (VXML) application Implement roles, departments, and business hours Run Cisco Unified Intelligence Center (CUIC) reports using the Reporting tool The Administering Cisco Contact Center Enterprise (CCEA) v1.0 course teaches you the contextual information around call flow between components in the Cisco© Unified Contact Center Enterprise (UCCE) solution including intelligent contact routing, call treatment, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management over an IP infrastructure. You receive hands-on practice using administrative tools to perform routine adds, moves, and changes in an inbound contact center environment. Cisco Unified Contact Center Review Contact Center Basics Components and Architecture Deploying Basic Call Settings Associate Basic Call Settings Explore Media Routing Domains Building a Basic Cisco Unified Contact Center Enterprise Script Introduce Script Editor Use Script Editor Nodes Configuring Basic Agent Functionality Introduce Agent Functionality Configure Agent Desk Settings Configuring Basic Call Treatment and Queuing Explore Media Server and Files Introduce Microapps Implementing Precision Routing Introduce Precision Routing Basics Examine the Migration Path Configuring RONA Support Introduce RONA Functionality Identify RONA Timeout Considerations Configuring Agent Teams and Supervisors Configuring Teams and Supervisors Explore Agent Roles Administering the Cisco Finesse Desktop Administering Cisco Finesse Desktop Introduce Cisco Finesse Administration Implementing Voice XML Applications Introduce VXML Build a Basic Call Studio Project Configuring Roles, Departments, and Business Hours Examine Post-Call Survey Functionality Configure Post-Call Survey Running Unified CC Enterprise Reports with Unified Intelligence Center (IC) Configure Unified CC Enterprise Administrators Configure Departments