Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Are you looking to enhance your Service Helpdesk & Technical Support Skills and make yourself a valuable asset in today's job market? Look no further, because our online course is designed to help you achieve just that! Our Service Helpdesk & Technical Support Skills course is ideal for professionals who want to enhance their existing skill set, beginners who want to kickstart their career, or even freelancers who want to start a new business on housekeeping. With this course, you'll gain practical knowledge and skills that are essential for anyone working in customer service and technical support. Learning Outcome of Service Helpdesk & Technical Support: Effective communication skills: Learn how to communicate clearly and effectively with customers and colleagues. Phone etiquette: Master the art of answering and making calls, and build a positive rapport with customers. Active listening: Learn how to listen actively and respond appropriately to customer needs. Problem-solving: Develop problem-solving skills to help you quickly and effectively resolve customer issues. Organisational skills: Learn how to manage your workload and stay organised in a fast-paced work environment. Customer relationship management: Learn how to build and maintain strong customer relationships over time. Business writing skills: Develop effective business writing skills to create clear, concise, and professional written communications. This Service Helpdesk & Technical Support Skills Bundle Consists of the following Premium courses: Course 01: Service Helpdesk & Technical Support Course Course 02: IT Support Technician Training Course 03: Email Writing Training Course 04: Workplace Safety Course 05: Dealing With Difficult People Training Course Course 06: Document Control Course 07: GDPR Course 08: Level 2 Microsoft Office Essentials Course 09: Minute Taking Essentials Level 2 Course 10: Workplace Confidentiality Course 11: Customer Relationship Management Service Helpdesk & Technical Support Skills Curriculum of Service Helpdesk & Technical Support Skills Bundle Course 01: Service Helpdesk & Technical Support Course Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash How will I get my Certificate? After successfully completing the Service Helpdesk & Technical Support Skills course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificates: Free (Previously it was £10*11= £110) Hard Copy Certificates: Free (Previously it was £20*11= £220) So, enrol now in this Service Helpdesk & Technical Support Skills course to advance your career! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Service Helpdesk & Technical Support Skills Anyone from any background can enrol in this Service Helpdesk & Technical Support Skills bundle. Requirements Service Helpdesk & Technical Support Skills Our Service Helpdesk & Technical Support Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Service Helpdesk & Technical Support Skills Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
Building a parser is one of the early steps of designing a compiler. And to build a parser, it is important to learn about the different parsing techniques and how they work. In this course, we are going to learn just that.
State machines-the fundamental concept used today in many practical applications, starting from UI programming such as React, automated reply systems, lexical analysis in parsers, and formal language theory. In this course, we will study the automata theory on the practical example of implementing a regular expressions machine.
Gain proficiency in the mastery of Geographic Information Systems (GIS) via ArcGIS Desktop
There are quite a few issues with manual memory management. Therefore, to avoid memory leaks and optimally use your memory, automatic memory management is essential. In this course, we'll learn about garbage collection as a form of automatic memory management.
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The Web Design with Basic HTM ,Coding & Javascript 20 in 1 Courses bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Web Design with Basic HTML,Coding & Javascript bundle, a comprehensive, complete collection of 20 courses. Each course in Web Design with Basic HTML ,Coding & Javascript bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. 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In this course, we will be using Django 3 to build 3 stunning websites with HTML5, CSS3, and Bootstrap 4. This format will allow you to learn Django and not just follow along like a robot. We will use Python in this course, so if you have never used Python before, we will start with a Python refresher to get you up to speed (no other Python experience required).
In this course, we'll create Python APIs with the Django REST framework. We'll be using an existing project called Todo and learn how to add an API to it. This course requires beginner-level experience with Django; if you've created a Django project before, it will be beneficial.
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Whether you are a beginner or looking to sharpen your existing skills, this Software Engineering is the ideal choice. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Software Engineering Bundle is ideal for: Aspiring programmers seeking comprehensive language expertise. Web developers aiming to build responsive and engaging sites. Tech enthusiasts interested in AI, machine learning, and 3D programming. Individuals looking to enter the world of app development. Requirements You will not need any prior background or expertise in this Software Engineering bundle. 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