1701 Computing courses delivered Live Online

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco customers ? Contact Center Management, Contact Center Supervisors and Customer technical personnel Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of Cisco Unified Intelligence Center Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports Provide a detailed description and labs of how to modify reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) by customizing reports using various methods. (i.e. creating thresholds, show/hide columns, charts and more) The Cisco Unified Intelligence Center 11.6 for End Users (CUIC11.6EU v1.1) course is a two-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to make the task of creating and modifying reports easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview Introducing Cisco Unified Intelligence Center What Contact Center products use CUIC for reporting Cisco Unified Intelligence Center Administration and Security The End User and CUIC Security Running and Modifying CUIC Reports Running Cisco Unified Intelligence Center Reports Using Permalinks Help Dashboards Modifying a CUIC Stock Report Cisco Unified Intelligence Center Dashboards Understanding Cisco Unified CCE Key Concepts Creating a New Cisco Unified Intelligence Center Report

Duration 5 Days 30 CPD hours This course is intended for This section specifies the primary and secondary target audiences of this course by job roles and notes the relevance to each job role. Collaboration Engineers and Administration Primary audiences: Collaboration engineers involved in the design, implementation, and troubleshooting of Cisco collaboration core technologies. Secondary audiences: Administration involved in support and troubleshooting of Cisco collaboration technologies. Overview Upon completing this course, you will be able to meet these objectives: Describe the Cisco Expressway - C features and functionality within the collaboration architecture Configure and troubleshoot Cisco Unified Communications Manager and Cisco expressway Series integration Describe the Cisco Expressway - C additional features Configure and troubleshoot Cisco Collaboration solutions for B2B calls Describe how to secure B2B communication with Cisco Expressway Series Describe the MRA feature Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity Connection and Cisco IM&P Configure Cisco Webex Hybrid Services This course provides students knowledge about Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for remote workers, authentication options, and additional Cisco Expressway Series features. Configuring and Troubleshooting the Cisco Expressway Series Cisco Expressway Series Architecture Discovery 1: Deploy virtualized Cisco Expressway Discovery 2: Perform the initial Cisco Expressway series configuration Describe SIP and H.323 in the Cisco Expressway series Describe interworking in the Cisco Expressway series Discovery 3: Register endpoints on Cisco Expressway series Zones Digital string manipulation Search rules Transforms Discovery 4: Call search history and registrations Troubleshoot call processing on Cisco Expressway series Discovery 5: Troubleshooting tools Backup and restore Rerference Configuring Cisco Expressway Additional Freatures Describe bandwidth management Hardening local endpoint registrations Discovery 6: Configure Cisco Expressway series bandwidth management and registration restrictions Discovery 7: Troubleshoot Cisco Expressway series endpoint registration and local dial plan Describe Cisco Expressway security and clustering features Discovery 8: Configure Cisco Expressway series security features Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series Cisco unified communications manager and Cisco Expressway-C integration overview Dian plan overview Call policy Discovery 9: Configure Cisco unified communications manager to connect with Cisco Expressway-C Troubleshooting options for Cisco unified communications manager and Cisco Expressway-C intergration Discovery 10: Troubleshoot Cisco unified communications manager and Cisco Expressway series integration Discovery 11: Configure and troubleshoot Cisco unified communications manager and Cisco Expressway series integration (practice activity) References Configuring and Troubleshooting Cisco Collaboration Solutions for Bussiness-to-Bussiness Describe supported services for B2B collaboration Describe prerequisites for business to business collaboration Call flow including Cisco unified communications manager endpoints Network address translation in a collaboration environment Discovery 12: Implement a B2B Cisco collaboration solution Cisco Expressway series B2B call troubleshooting Discovery 13: Troubleshoot B2B calls on the Cisco Expressway series References Discovery 14: Troubleshoot B2B calls on the Cisco Expressway series (practice activity) Securing Business-Business Communication Firewall Traversal Secure media Secure media between Cisco unified communications manager and Cisco Expressway series Toll fraud prevention Discovery 15: Secure a B2B Cisco collaboration communication Refrences Configuring and Troubleshooting Mobile and Remote Access Describe prerequisites for mobile and remote access Describe service discovery Explore Expressway settings for MRA Certificates HTTP proxy Cisco jabber registration procedure Cisco jabber registration procedure in Hybrid deployment Cisco jabber configuration file Discovery 16: Configure MRA on the Cisco Expressway series MRA troubleshooting Discovery 17: Troubleshoot MRA on the Cisco Expressway series Integrating and Securing Mobile and Remote Access Secure Cisco unified communications integration Cisco unity connection integration Cisco MRA access control options Additional Cisco MRA features Discovery 18: Configure MRA with additional application integrations References Configuring Cisco Webex Hybrid Services Cisco Webex teams Describe Cisco Webex control hub Describe Cisco Webhex hybrid media services Describe Cisco Expressway requirements for using hybrid call service connect Explore Cisco Expressway requirements for using hybrid call service connect Describe Cisco Webex video mesh Discovery 19: Prepare for Cisco Webex teams integration Discovery 20: Configure Cisco Webex hybrid services Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Cloud and Edge Solutions v1.0 (CLCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for To fully benefit from this course, you should have three to five years of experience designing and implementing applications that are built on top of Cisco platforms. This course is appropriate for: Network engineers expanding their skill-base to include software and automation Developers expanding expertise in automation and DevOps Solution architects moving to the Cisco ecosystem Infrastructure developers designing hardened production environments The job roles best suited to the material in this course are: Senior network automation engineer Senior software developer Senior system integration programmer Additional job roles that could find this course useful are: Senior infrastructure architect Senior network designer Senior test development engineer Students preparing for Cisco Certified DevNet Professional and Cisco Certified DevNet Specialist - Core certification will also find this material useful. Overview After taking this course, you should be able to: Describe the architectural traits and patterns that improve application maintainability Describe the architectural traits and patterns that improve application serviceability Identify steps to design and build a ChatOps application Implement robust Representational State Transfer (REST) API integrations with network error handling, pagination, and error flow control Describe the necessary steps for securing user and system data in applications Describe the necessary steps for securing applications Identify common tasks in automated application release process Describe best practices for application deployment Describe methodologies for designing distributed systems Describe the concepts of infrastructure configuration management and device automation Utilize Yet Another Next Generation (YANG) data models to describe network configurations and telemetry Compare various relational and nonrelational database types and how to select the appropriate type based on requirements In this course, you will learn how to implement network applications using Cisco© platforms as a base, from initial software design to diverse system integration, as well as testing and deployment automation. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools. This course helps you prepare for Cisco DevNet Professional certification and for professional-level network automation engineer roles. COURSE OUTLINE DESIGNING FOR MAINTAINABILITY (SELF-STUDY) DESIGNING FOR SERVICEABILITY (SELF-STUDY) IMPLEMENTING CHATOPS APPLICATION DESCRIBING ADVANCED REST API INTEGRATION SECURING APPLICATION DATA (SELF-STUDY) SECURING WEB AND MOBILE APPLICATIONS (SELF-STUDY) AUTOMATING APPLICATION-RELEASE DEPLOYING APPLICATIONS UNDERSTANDING DISTRIBUTED SYSTEMS ORCHESTRATING NETWORK AND INFRASTRUCTURE MODELING DATA WITH YANG USING RELATIONAL AND NON-RELATIONAL DATABASES (SELF-STUDY) PLEASE NOTE:This class includes lecture sections and self-study sections. In instructor-led classes, lectures are delivered in real-time, either in person or via video conferencing. In e-learning courses, the lectures are on recorded videos. In both versions, you will need to review self-study sections on your own before taking the certification exam. Additional course details: Nexus Humans Cisco Developing Applications Using Cisco Core Platforms and APIs v1.0 (DEVCOR) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Developing Applications Using Cisco Core Platforms and APIs v1.0 (DEVCOR) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Network professionals, including systems engineers Channel Partners Customers Overview After taking this course, you should be able to: Describe IP multicast services Identify IP multicast issues on a data link layer Explain why Protocol Independent Multicast Sparse Mode (PIM-SM) is the most current scalable IP multicast routing protocol Describe Rendezvous Point (RP) distribution solutions Recognize the drawbacks of the PIM-SM and describe two extensions to provide possible solutions Explain basic concepts of Multiprotocol BGP (MP-BGP) and its use in the IP multicast environment Configure and deploy Multicast Source Discovery Protocol (MSDP) in the interdomain environment Describe solutions to mitigate security issues in the IP multicast network Describe the process of monitoring and maintaining multicast high-availability operations Design multicast-related application and network solutions in customer and service provider networks The Implementing Cisco Multicast (MCAST) v2.0 course teaches you the fundamentals of IP multicasting, including multicast applications, sources, receivers, group management, and IP multicast routing protocols such as Protocol Independent Multicast (PIM) used within a single administrative domain. You will learn about issues in switched LAN environments and reliable IP multicasting, and technical solutions for simple deployments of IP multicast within a provider or customer network. The course reviews the configuration and troubleshooting guidelines for implementation of IP multicast on Cisco© routers. Labs offer hands-on experience to help you prepare to deploy IP multicast successfully. Course Outline Module 1: IP Multicast Concepts and Technologies Module 2: Multicast on the LAN Module 3: PIM Sparse Mode Module 4: Rendezvous Point Engineering Module 5: PIM Sparse Mode Protocol Extensions Module 6: Multiprotocol Extensions for BGP Module 7: Interdomain IP Multicast Module 8: IP Multicast Security Module 9: Multicast Optimization and High-Availability Features Module 10: Applications of Multicast

Duration 5 Days 30 CPD hours This course is intended for Students who need to know how to implement and manage Cisco ASA 5500-X. Overview Upon successful completion of this course, students should be able to do the following:? Technology and features of the Cisco ASA? Cisco ASA product family? How ASAs protect network devices from attacks? Bootstrap the security appliance? Prepare the security appliance for configuration via the Cisco Adaptive Security Device Manager (ASDM)? Launch and navigate ASDM? Essential security appliance configuration using ASDM and the command-line interface (CLI)? Configure dynamic and static address translations? Configure access policy based on ACLs? Use object groups to simplify ACL complexity and maintenance? Use the Modular Policy Framework to provide unique policies to specific data flows? Handle advanced protocols with application inspection? Troubleshoot with syslog and tcp ping? Configure the ASA to work with Cisco Secure ACS 5.2 for RADIUS-based AAA of VPNs? Implement site-to-site IPsec VPN? Implement remote access IPsec and SSL VPNs using the Cisco AnyConnect 3.0 Secure Mobility Client? Work with the 5.x Legacy Cisco IPsec VPN client and Anyconnect VPN client? Deploy clientless SSL VPN access, including smart tunnels, plug-ins, and web-type ACLs? Configure access control policies to implement your security policy across all classes of VPN? Configure Active/Standby failover for both firewall and VPN high availability Student will gain the essential skills required to configure, maintain, and operate Cisco ASA 5500-X Series Adaptive Security Appliances based on ASA Software v9.x. Cisco ASA Essentials ? Lesson 1: Evaluating Cisco ASA Technologies ? Lesson 2: Identifying Cisco ASA Families Basic Connectivity and Device Management ? Lesson 1: Preparing the Cisco ASA for Network Integration ? Lesson 2: Managing Basic Cisco ASA Network Settings ? Lesson 3: Configuring Cisco ASA Device Management Features Network Integration ? Lesson 1: Configuring Cisco ASA NAT Features ? Lesson 2: Configuring Cisco ASA Basic Access Control Features Cisco ASA Policy Control ? Lesson 1: Cisco ASA Modular Policy Framework ? Lesson 2: Configuring Cisco ASA Connection Policy Cisco ASA VPN Architecture and Common Components ? Lesson 1: Implementing Profiles, Group Policies, and User Policies ? Lesson 2: Implementing PKI Services Cisco ASA Clientless Remote Access SSL VPN Solutions ? Lesson 1: Deploying Basic Clientless VPN Solutions ? Lesson 2: Deploying Advanced Application Access for Clientless SSL VPNs Cisco AnyConnect Remote Access SSL Solutions ? Lesson 1: Deploying a Basic Cisco AnyConnect Full-Tunnel SSL VPN Solution Cisco ASA Remote Access IPsec VPNs ? Lesson 1: Deploying Cisco Remote Access VPN Clients ? Lesson 2: Deploying Basic Cisco Remote Access IPsec VPN Solutions Cisco ASA Site-to-Site IPsec VPN Solutions ? Lesson 1: Deploying Basic Site-to-Site IPsec VPNs ? Lesson 2: Deploying Advanced Site-to-Site IPsec VPNs Cisco ASA High Availability and Virtualization ? Lesson 1: Configuring Cisco ASA Active/Standby High Availability Labs Lab 1: Prepare the ASA for Administration Lab 2: Fundamental ASA Configuration Lab 3: Network Address Translation (NAT) Lab 4: Basic Access Control Lab 5: Basic Protocol Inspection Lab 6: Licensing, ACS, and Public CA Lab 7: Basic Clientless SSL VPN Lab 8: Clientless SSL VPN - Thin Apps Lab 9: Basic AnyConnect Full Tunnel SSL VPN Lab 10: Remote Access IPSec VPN Lab 11: IPSec Site-to-Site VPN Lab 12: Active/Standby Failover

Duration 5 Days 30 CPD hours This course is intended for Deployment engineer Network engineer Sales engineer Overview After taking this course, you should be able to: Describe the Cisco conferencing architecture including cloud, hybrid, and on-premises conferencing Describe the physical deployment options and deployment models for Cisco Meeting Server, including Cisco Meeting Server 1000, 2000, and virtual machine Configure a Cisco Meeting Server single combined deployment for Web-Real Time Communications (WebRTC) endpoints within the enterprise Use APIs and the Cisco Meeting Server API Guide to configure profiles using Postman and the Webadmin API tool Configure a scalable and resilient deployment of Cisco Meeting Server with three servers for WebRTC endpoints within the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support standard Session Initiation Protocol (SIP) and WebRTC connectivity outside the enterprise Configure a scalable and resilient deployment of Cisco Meeting Server to support recording and streaming of conferences Configure Cisco Unified Communications Manager and Cisco Meeting Server to support Rendezvous, Scheduled, and Ad-hoc conferencing for Cisco Unified CM registered endpoints Configure Cisco Meeting Server to integrate with a preconfigured on-premise Microsoft Skype for Business installation Install Cisco TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite for Microsoft Exchange (Cisco TMSXE) on a single Microsoft Windows 2012 server and connect to an existing SQL environment Install and integrate Cisco Meeting Management with Cisco TMS and Cisco Meeting Server Set up and manage a scheduled conference with Cisco TMS and Cisco Meeting Management Capture and analyze logs from Cisco Meeting Server and Cisco Meeting Manager to diagnose faults, including a SIP connection error The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco© on-premises conferencing architecture and solutions. You will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.This course offers lessons and hands-on labs to prepare you for the 300-825 Implementing Cisco Collaboration Conferencing (CLCNF) exam. Course outline Describing Cisco Conferencing Architecture Configuring a Single Combined Deployment Installing Cisco Meeting Server Using APIs with Cisco Meeting Server Configuring a Cisco Meeting Server Scalable and Resilient Deployment Configuring Business to Business (B2B) and WebRTC Firewall Traversal Connectivity for Cisco Meeting Server Configuring Recording and Streaming with Cisco Meeting Server Troubleshooting Cisco Meeting Server Integrating Cisco Meeting Server with Cisco Unified CM Integrating Cisco Meeting Server with Microsoft Skype for Business Installing and Operating Cisco TMS and Cisco TMSXE Installing and Integrating Cisco Meeting Management Additional course details: Nexus Humans Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Collaboration Conferencing v2.0 (CLCNF) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. Course Outlines Describing the Cisco Collaboration Solutions Architecture Exploring Call Signaling over IP Networks Integrating Cisco Unified Communications Manager LDAP Implementing Cisco Unified Communications Manager Provisioning Features Exploring Codecs Describing Dial Plans and Endpoint Addressing Implementing MGCP Gateways Implementing Voice Gateways Configuring Calling Privileges in Cisco Unified Communications Manager Implementing Toll Fraud Prevention Implementing Globalized Call Routing Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager Describing Cisco Instant Messaging and Presence Enabling Cisco Jabber© Configuring Cisco Unity Connection Integration Configuring Cisco Unity Connection Call Handlers Describing Collaboration Edge Architecture Analyzing Quality Issues in Converged Networks Defining QoS and QoS Models Implementing Classification and Marking Configuring Classification and Marking on Cisco Catalyst Switches

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 2 Days 12 CPD hours This course is intended for System Engineers, Administrators, Architects, and Channel Partners Overview After you complete this course you will be able to: Describe the requirements for Jabber deploymentConfigure DNS, CUCM, IM&P, and Active Directory for Jabber integration This training course is designed to provide the necessary skills to deploy a Cisco Jabber© on premise solution. During class, students will train Cisco© Unified Communications administrators to meet the deployment requirements. Course Outline Module 1: Cisco Jabber Overview Module 2: Requirements for Jabber Deployment Module 3: Configuring CUCM for Jabber Deployment Module 4: Configuring IM&P for Jabber Deployment Module 5: DNS Configuration Module 6: Installing Cisco Jabber Module 7: Adding Photos to User Module 8: URI Dialing Module 9: Using Jabber Features Module 10: Collaboration Edge Module 11: Troubleshooting

Duration 1 Days 6 CPD hours This course is intended for The primary audience for this course is as follows: WebEx Board Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer DesignHTMLPreview Overview Overview of Cisco WebEx Boards Setting up and configuring WebEx Board Using WebEx Teams Board Troubleshooting WebEx Team Boards WebEx Teams API   This is a one-day instructor-led course that teaches the students how to Administer and Use a WebEx Team Board for Collaboration Teams. Overview of Cisco WebEx Board Introducing the WebEx Board WebEx Board Capabilities WebEx Board Considerations WebEx Board 55 WebEx Board 70 WebEx Board 85 Setting up and Configuring WebEx Board Unpacking WebEx Boards Mounting options for the WebEx Board Webex Board Touch 10 Support Audio Arrays for Webex Board Cisco WebEx Board Pen WebEx Board Easy Installation WebEx Board Activation WebEx Board Registration to Cloud WebEx Board Registration to CUCM Software Updates Setting up email for annotation and White boarding Using the WebEx Board as a Digital Signage Setup Branding on the WebEx Boards Reset to Factory Default User Interface -Device Settings -Call Quality -Check health and Services -Check Camera Using the WebEx Board Using the WebEx Board as Standalone Conference unit Using the WebEx Board with WebEx Teams app Pairing WebEx Teams app with the WebEx Board Making Calls with the WebEx Board Whiteboarding with the WebEx Board Collaborating with WebEx Board Using Wireless sharing Using WebEx Board attach to a WebEx teams space WebEx Board Companion Mode Troubleshooting the WebEx Board On-Screen Diagnostics Camera Check Media Quality Web Interface Web Interface ? Diagnostics Web Interface ? Monitoring Calls Web Interface ? Call Control Web Interface ? System Logs Web Interface ? Call Logs Troubleshooting Registration Troubleshooting Connectivity Labs Installing WebEx Teams Application Setup WebEx Board Configuring WebEx Board Configure advanced settings Configuring Conferences with WebEx Boards Making calls with WebEx Boards Joining Spaces With WebEx Boards Whiteboarding WebEx Board Sessions Annotating WebEx Board sessions Monitor WebEx Board Sessions Troubleshooting WebEx Board Sessions