5689 Computing & IT courses delivered Online

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

This Product Marketing Manager Course has been designed for those who want to understand the full lifecycle of product management from a marketing perspective. It explores how products are planned, developed, priced, positioned, and managed over time. You’ll gain insights into the structure of a product, how it evolves, and how marketing strategies influence its success in a competitive landscape. Through ten streamlined modules, you’ll learn to assess product portfolios, analyse market positioning, and make informed financial decisions. The course also covers the essentials of brand alignment, distribution channels, and how to shape marketing campaigns with purpose. Whether you're looking to strengthen your product marketing approach or explore new strategies, this course provides the foundations needed to support intelligent decision-making across the product journey. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Product Marketing Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Product Marketing Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Freight Train to Airplane: The Automotive IT Transformation The Auto Industry is a very top heavy, slow moving, traditional business. This is not only reflected in the way that companies develop products, but also in the way that companies support the culture of their workers. I will discuss how one of the largest automotive companies on Earth is transforming themselves from a traditional manufacturing business to a technology company that makes cars, and how they are working to change the culture of their workforce to one driven by empowerment. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Freight Train to Airplane: The Automotive IT Transformation The Auto Industry is a very top heavy, slow moving, traditional business. This is not only reflected in the way that companies develop products, but also in the way that companies support the culture of their workers. I will discuss how one of the largest automotive companies on Earth is transforming themselves from a traditional manufacturing business to a technology company that makes cars, and how they are working to change the culture of their workforce to one driven by empowerment. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

This course aims to provide learners with a comprehensive understanding of the nature and process of Information Systems Development, Software Development Process, Programming Language, Globalization and the role of IT, Information Systems Ethics, Acceptable Use Policies, Intellectual Property, Privacy in Information Systems and future trends. After the successful completion of the course, you will be able to learn about the following, Understand the nature and process of Information Systems Development, its lifecycle, and Implementation Methodologies. Learn about Software Development Processes, models and technologies. Understand the nature, generations and types of Programming Language. Appreciate the concept of Globalization and the role of IT in Globalization. Learn about Information Systems Ethics and the Code of Ethics. Appreciate Acceptable Use Policies and Intellectual Property in IT. The concept of Privacy in Information Systems, its challenges and future trends. This course will provide learners with an understanding of the nature and process of Information Systems Development and Implementation Methodologies. The course will cover the Software Development Process, including models and technologies, and the nature, generations, and types of Programming Language. Learners will also learn about the role of IT in Globalization and the impact of Information Systems on the global economy. This course will provide learners with an understanding of the nature and process of Information Systems Development and Implementation Methodologies. The course will cover the Software Development Process, including models and technologies, and the nature, generations, and types of Programming Language. Learners will also learn about the role of IT in Globalization and the impact of Information Systems on the global economy. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Recognizing Information Systems Development and Globalisation Self-paced pre-recorded learning content on this topic. Recognizing Information Systems Development and Globalization Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. IT Professionals Software Developers Programmers Business Owners & Entrepreneurs Managers and Executives Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: The new version tends to slow down the workflow despite being better and more efficient. The main objective of this training is to get familiar with the new features of Office 2010. This Microsoft Office 2010: New Features & Developments - Complete Video Course will introduce you to the new interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn the new features that are shared between all products in the Office suite, as well as the new features that are product specific. This series is going take a look at how to work with a new interface, you will also learn preview and a new item call backstage view, you will be introduced with some new features as: Excel Ribbon, the Cell Styles gallery in Excel, Live Preview, Dialog Box Launcher, Status-bar View Buttons in Excel, Zoom buttons and slider bar and more. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2010: New Features & Developments - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2010: New Features & Developments - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Office 2010 Interface Office Interface Elements FREE 00:15:00 New Ribbon Features 00:16:00 Microsoft Office Backstage View 00:25:00 New Word Features Formatting Options 00:06:00 The Navigation Pane 00:06:00 New Excel Features Sparklines 00:05:00 PivotTables and Slicers 00:13:00 PivotCharts 00:05:00 New PowerPoint Features Reading View 00:05:00 Sections 00:07:00 Media Clips 00:09:00 Animations 00:07:00 Broadcasting a Slide Show Online 00:05:00 New Outlook Features The Outlook Interface 00:07:00 Conversation Management 00:13:00 Quick Steps 00:12:00 The People Pane 00:10:00 New Access Features The Access 2010 Environment 00:03:00 Data Features 00:11:00 Mock Exam Mock Exam- Microsoft Office 2010: New Features & Developments - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2010: New Features & Developments - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description:  The Computer Operating System (OS) is a system that supports the functions of a computer. It is considered as the brain of a computer since it organizes the files and lets the hardware know what it should do. If you are a computer professional or aspiring to become one, you need to learn about the operating system to ensure that computers are functioning well. If you want to improve your knowledge and skills on computer operating system or you just want to start your computer career, then this course will be able to help you with that. You will not only learn the basics of computer OS, but you will also learn about the different operating systems in this course. Who is the course for? Beginner to advanced level users who wants to learn about operating system. People who have an interest in learning about computer and computer maintenance. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Computer Operating System course would be beneficial for the following careers: Computer Maintenance Staff IT Department Staff Computer Engineer Computer Specialist Computer Technician. Module 1: Computer Fundamentals Basic Terms 00:15:00 Types of Computers 00:15:00 Anatomy of a PC 00:30:00 How a PC Works 00:15:00 CPU and Memory 00:30:00 Input Devices 00:15:00 Output Devices 00:15:00 Secondary Storage Devices 00:30:00 The Basics 00:15:00 Operating Systems and Applications 00:30:00 How is Software Built 00:15:00 Types of Software 00:15:00 Legal Issues 00:15:00 Module 2: Introduction to Computer Operating System Introduction 00:15:00 What is an Operating System? 00:30:00 History of Operating System 00:30:00 What an Operating System Does 01:00:00 Microsoft Windows 00:15:00 MAC OS 01:00:00 UNIX 00:30:00 LINUX 00:30:00 GNU 00:30:00 Other Operating Systems999 01:00:00 Installing an Operating System 00:30:00 Defining The Processes 01:00:00 Conclusion 00:15:00 Module 3: MAC Operating System Introduction to Mac 01:00:00 Features of Mac Desktops 01:00:00 Networking System of Mac 01:00:00 Types of Mac 01:00:00 Mac your way to cyberspace 00:30:00 Benefits of Using Mac 01:00:00 How to print & fax using Mac 01:00:00 Managing music with iTunes 01:00:00 Having fun with photos 01:00:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Computer Operating System Course 00:30:00 Final Exam Final Exam- Computer Operating System Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Audit Associate Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Audit Associate Course consists of several modules that take around 4 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Module 01: Auditing as a Form of Assurance Auditing as a Form of Assurance 00:12:00 Module 02: Internal Audit Procedures Internal Audit Procedures 00:23:00 Module 03: Technology-based Internal Audit Technology-Based Internal Audit 00:24:00 Module 04: Internal Control and Control Risk Internal Control and Control Risk 00:37:00 Module 05: Audit Interviews Audit Interviews 00:19:00 Module 06: Reporting Audit Outcome Reporting HR Audit Outcome 00:24:00 Module 07: UK Internal Audit Standards UK Internal Audit Standards 00:25:00 Module 08: Career as an Auditor Career as an Auditor 00:18:00 Mock Exam Mock Exam - Audit Associate 00:20:00 Final Exam Final Exam - Audit Associate 00:20:00 Assignment Assignment - Audit Associate 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

How many times you had to take your computer to a local repair shop only to be stuck without it for months, and then get socked with a very high bill for the services? Stop with this craziness and learn to clean up and remove viruses, malware, spyware and a multitude of other harmful variants that slow and limit your productivity as well as your computer. As its title seems to suggest, a virus is indeed a very damaging element which is certainly capable of causing enough damage to a system to render it helpless, at least for a time. This course will acquaint you with a basic understanding of infections and the vocabulary related to viruses that are found on your personal computer. It will also walk you through the complete removal process with all advantages covered in this course. Course Highlights PC Security: Perfectly Know the Computer Virus is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed PC Security: Perfectly Know the Computer Virus into 11 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 15 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose PC Security: Perfectly Know the Computer Virus Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? PC Security: Perfectly Know the Computer Virus is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our PC Security: Perfectly Know the Computer Virus is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. What Is A Computer Virus? 01:00:00 How Are Viruses Spread? 01:00:00 How Bad Can A Virus Attack Be? 01:00:00 What Is A Malware? 01:00:00 Getting The Right Anti-Virus For Pc 01:00:00 Removing The Computer Virus Automatically 01:00:00 Deleting The Computer Virus Manually 01:00:00 Enhance Security With A firewall 01:00:00 Tips For Protecting Your Computer From Viruses 01:00:00 How To Identify A Dangerous Website 01:00:00 Wrapping Up 00:15:00 Mock Exam Final Exam

The Microsoft Publisher 2007 is word processing and publishing software. Since Publisher is a task-based desktop publishing tool, you will learn more advanced skills on working with publications, including print, e-mail, and web-based. Through this, you will learn the advanced skills, knowledge, and information about Publisher 2007 advanced level and learn how to use the Publisher task panes to help guide you through your tasks. Find out how to save your publications in a variety of formats to make your work easier. Course Highlights Accredited Microsoft Publisher 2007 Professional is an award-winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Microsoft Publisher 2007 Professional into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Microsoft Publisher 2007 Professional Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Microsoft Publisher 2007 Professional is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Microsoft Publisher 2007 Professional is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Publisher Tasks 01:00:00 Module Three - Graphics and Objects 01:00:00 Module Four - Moving and Grouping Objects 01:00:00 Module Five - File Management 01:00:00 Module Six - Designing and Creating Websites 01:00:00 Module Seven - Page Layout 01:00:00 Module Eight - Working with Pictures 01:00:00 Module Nine - Media Files 01:00:00 Module Ten - Working With Text 01:00:00 Module - Eleven Mail E-mail and Catalog 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Accredited Microsoft Publisher 2007 Professional 00:00:00 Mock Exam Mock Exam- Accredited Microsoft Publisher 2007 Professional 00:20:00 Final Exam Final Exam- Accredited Microsoft Publisher 2007 Professional 00:20:00