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Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 2 Days 12 CPD hours This course is intended for System Engineers, Administrators, Architects, and Channel Partners Overview After you complete this course you will be able to: Describe the requirements for Jabber deploymentConfigure DNS, CUCM, IM&P, and Active Directory for Jabber integration This training course is designed to provide the necessary skills to deploy a Cisco Jabber© on premise solution. During class, students will train Cisco© Unified Communications administrators to meet the deployment requirements. Course Outline Module 1: Cisco Jabber Overview Module 2: Requirements for Jabber Deployment Module 3: Configuring CUCM for Jabber Deployment Module 4: Configuring IM&P for Jabber Deployment Module 5: DNS Configuration Module 6: Installing Cisco Jabber Module 7: Adding Photos to User Module 8: URI Dialing Module 9: Using Jabber Features Module 10: Collaboration Edge Module 11: Troubleshooting

Duration 1 Days 6 CPD hours This course is intended for The primary audience for this course is as follows: WebEx Board Power Users Network Video Administrators Collaboration Administrators Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer DesignHTMLPreview Overview Overview of Cisco WebEx Boards Setting up and configuring WebEx Board Using WebEx Teams Board Troubleshooting WebEx Team Boards WebEx Teams API   This is a one-day instructor-led course that teaches the students how to Administer and Use a WebEx Team Board for Collaboration Teams. Overview of Cisco WebEx Board Introducing the WebEx Board WebEx Board Capabilities WebEx Board Considerations WebEx Board 55 WebEx Board 70 WebEx Board 85 Setting up and Configuring WebEx Board Unpacking WebEx Boards Mounting options for the WebEx Board Webex Board Touch 10 Support Audio Arrays for Webex Board Cisco WebEx Board Pen WebEx Board Easy Installation WebEx Board Activation WebEx Board Registration to Cloud WebEx Board Registration to CUCM Software Updates Setting up email for annotation and White boarding Using the WebEx Board as a Digital Signage Setup Branding on the WebEx Boards Reset to Factory Default User Interface -Device Settings -Call Quality -Check health and Services -Check Camera Using the WebEx Board Using the WebEx Board as Standalone Conference unit Using the WebEx Board with WebEx Teams app Pairing WebEx Teams app with the WebEx Board Making Calls with the WebEx Board Whiteboarding with the WebEx Board Collaborating with WebEx Board Using Wireless sharing Using WebEx Board attach to a WebEx teams space WebEx Board Companion Mode Troubleshooting the WebEx Board On-Screen Diagnostics Camera Check Media Quality Web Interface Web Interface ? Diagnostics Web Interface ? Monitoring Calls Web Interface ? Call Control Web Interface ? System Logs Web Interface ? Call Logs Troubleshooting Registration Troubleshooting Connectivity Labs Installing WebEx Teams Application Setup WebEx Board Configuring WebEx Board Configure advanced settings Configuring Conferences with WebEx Boards Making calls with WebEx Boards Joining Spaces With WebEx Boards Whiteboarding WebEx Board Sessions Annotating WebEx Board sessions Monitor WebEx Board Sessions Troubleshooting WebEx Board Sessions

Duration 4 Days 24 CPD hours This course is intended for Technical decision makers Network architects Overview After taking this course, you should be able to: Discover and describe the Cisco Multilayer Director Switch (MDS) platform of multilayer switches and directors. Provisioning Cisco MDS Switches Describe key product features of the MDS platform Describe and implement automation an Cisco MDS Switches Configure and implement the Cisco MDS switches and platform features Resolve issues and troubleshoot FC domains, zones and zone merges, and switch boot and firmware upgrades This course shows you how to implement, manage, and troubleshoot Cisco© MDS 9000 Series Switches, to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and use capabilities such as virtual storage area networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers. This course prepares you for Cisco CCNP Data Center and Cisco Certified Specialist - Data Center SAN Implementation certifications. Describing Cisco MDS Platform Cisco MDS 9700/9300/9200/9100 Hardware Cisco NX-OS Cisco DCNM Fibre Channel Architecture FCoE Architecture Provisioning Cisco MDS Switches Power-On Auto-Provisioning Cisco DCNM Using Cisco DCNM 11.x RBAC and Authentication, Authorization, and Accounting (AAA) Building the Fibre Channel Fabric with Cisco MDS Switches Virtual SANs Port Channels and VSAN Trunking Zoning and Smart Zoning Device Aliases Inter-VSAN Routing Fibre Channel Fabric Security Building SAN Extensions Inter-VSAN Routing Slow Drain Analysis SAN Analytics and Telemetry Streaming Cisco Secure Boot NPV and NPIV Automating Cisco MDS Fabric Cisco MDS NX_APIPython API Ansible Monitoring and Reporting Cisco MDS Features Cisco DCNM SAN Reports and Alarms SAN Analytics and SAN Telemetry Streaming Troubleshooting Common Cisco MDS Issues Troubleshooting Fibre Channel Domains, Zones and Zone Merges Boot and Upgrade Issues

Duration 3 Days 18 CPD hours This course is intended for Data center architects Cloud infrastructure architects Network engineers System administrators Storage administrators System engineers who work in data center solutions and manage data center management policies Cisco integrators and partners Overview After taking this course, you should be able to: Understand Cisco UCS Director architecture Understand deployment models of Cisco UCS Director Configure virtual data centers, policies, and catalogs Understand the unified infrastructure management capabilities of Cisco UCS Director Understand orchestration and build advanced workflows Understand application containers The Cisco UCS Director Foundation (UCSDF) v6.6 course helps you understand concepts, architecture, and deployment use cases for Cisco UCS© Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions. You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more. Introducing Cisco UCS Director Understanding Data Center Challenges Understanding the Benefits of Cisco UCS Director Understanding Cisco UCS Director Components Explaining Cisco UCS Director Architecture Explaining Bare-Metal Agent Understanding Cisco UCS Director Deployment Explaining Cisco UCS Director Deployment Explaining Global System Settings Understanding Site and Pod Management Understanding Cisco UCS Director Infrastructure Management Understanding Cisco UCS Director Deployment Understanding the Design Phase Understanding Policies Understanding vDC and Groups Use Case Understanding Deployment Through the Self-Service Portal Understanding the Self-Service Provisioning Portal Understanding Service Request Introducing Orchestration Understanding Orchestration Reporting and Monitoring in Cisco UCS Director Understanding Chargeback in Cisco UCS Director Understanding Reports in Cisco UCS Director Introducing Application Containers Understanding Application Containers

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for IT professionals who support a Cisco ACI data center network, including: Data center engineers Field engineers Network engineers Systems engineers Overview After taking this course, you should be able to: Operationalize and troubleshoot the ACI fabric Understand Cisco Application Policy Infrastructure Controller (APIC) and its monitoring, management, and troubleshooting capabilities Avoid common mistakes and recognize common symptoms The Cisco Application Centric Infrastructure Operations and Troubleshooting (DCACIO) v1.0 course shows you how to operate and troubleshoot Cisco© data center network infrastructure running Cisco ACI. Through expert instruction and hands-on practice, you will learn about operational tools, and best practices and caveats for configuration management, performance tracking, and more. You will practice troubleshooting common issues on a live fabric. Based on lessons learned in over 100 production deployments, this course gives you the real-world knowledge and skills to boost operational efficiencies in your own deployment. Course Outline ACI Overview and Configuration Review ACI Configuration Management Installing, Upgrading, Backing Up, and Restoring ACI Fabric Monitoring ACI Always-On and On-Demand Monitoring Tools Exercises: Visore, CLI Commands, Audit Logs, Traffic Map Troubleshooting ACI Methodologies, Tools, and Specific Examples Exercises: iPing, End Point Tracker, Troubleshooting Tool, Contract Drops, Contracts, Traceroute, Atomic Counters Additional course details: Nexus Humans Cisco ACI Operations and Troubleshooting Boot Camp (DCACIO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ACI Operations and Troubleshooting Boot Camp (DCACIO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is system installers, system integrators, system administrators, network administrators, and solutions designers. Overview At the end of this course, you will be able to: Describe the NSO's transactional application framework and mapping model options Describe the Reactive Fastmap design pattern and the NSO Configuration Database (CDB) subscriber in the NSO Transaction model Simplify packages to remove the need for subscriber applications, scale orchestration solutions, and integrate NSO with external systems (east-west integration)Describe the Cisco ESC architecture and integration with NSO, and how the NSO VNF Orchestration (VNFO) Release 2 bundle interacts with ESC for orchestration This course explores how to create advanced services using the NSO application framework and Python scripting with both new and existing Layer 3 Multiprotocol Label Switching (MPLS) VPN services. Students will also learn how to manage and scale these services, and how to use NSO Network Functions Virtualization (NFV) orchestration features and Cisco Elastic Services Controller (ESC) to manage Virtualized Network Functions (VNFs). Cisco NSO Programmability NSO Application Framework NSO Python Scripting NSO Python and Template-Based Services Resources Augmenting Cisco NSO Service Service Lifecycle and Integration Options Overview Greenfield Layer 3 MPLS VPN Service Brownfield Layer 3 MPLS VPN Service Managed Services Managed Services Overview Stacked Service Design Overview Design-Managed Network Services Scaling Service Orchestration Cisco NSO Network Functions Virtualization (NFV) Orchestration ETSI MANO Cisco ESC Cisco NSO Orchestration Additional course details: Nexus Humans Cisco Network Services Orchestrator Advanced Design (NSO300) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Network Services Orchestrator Advanced Design (NSO300) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This is an introductory- level course appropriate for those who are developing applications using relational databases, or who are using SQL to extract and analyze data from databases and need to use the full power of SQL queries. Overview This course combines expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Working in a hands-on learning environment led by our expert practitioner, attendees will learn to: Maximize the potential of SQL to build powerful, complex and robust SQL queries Query multiple tables with inner joins, outer joins and self joins Construct recursive common table expressions Summarize data using aggregation and grouping Execute analytic functions to calculate ranks Build simple and correlated subqueries Thoroughly test SQL queries to avoid common errors Select the most efficient solution to complex SQL problems A company?s success hinges on responsible, accurate database management. Organizations rely on highly available data to complete all sorts of tasks, from creating marketing reports and invoicing customers to setting financial goals. Data professionals like analysts, developers and architects are tasked with creating, optimizing, managing and analyzing data from databases ? with little room for error. When databases aren?t built or maintained correctly, it?s easy to mishandle or lose valuable data. Our SQL Programming and Database Training Series provides students with the skills they require to develop, analyze and maintain data and in correctly structured, modern and secure databases. SQL is the cornerstone of all relational database operations. In this hands-on course, you learn to exploit the full potential of the SELECT statement to write robust queries using the best query method for your application, test your queries, and avoid common errors and pitfalls. It also teaches alternative solutions to given problems, enabling you to choose the most efficient solution in each situation. Introduction: Quick Tools Review Introduction to SQL and its development environments Using SQL*PLUS Using SQL Developer Using the SQL SELECT Statement Capabilities of the SELECT statement Arithmetic expressions and NULL values in the SELECT statement Column aliases Use of concatenation operator, literal character strings, alternative quote operator, and the DISTINCT keyword Use of the DESCRIBE command Restricting and Sorting Data Limiting the Rows Rules of precedence for operators in an expression Substitution Variables Using the DEFINE and VERIFY command Single-Row Functions Describe the differences between single row and multiple row functions Manipulate strings with character function in the SELECT and WHERE clauses Manipulate numbers with the ROUND, TRUNC and MOD functions Perform arithmetic with date data Manipulate dates with the date functions Conversion Functions and Expressions Describe implicit and explicit data type conversion Use the TO_CHAR, TO_NUMBER, and TO_DATE conversion functions Nest multiple functions Apply the NVL, NULLIF, and COALESCE functions to data Decode/Case Statements Using the Group Functions and Aggregated Data Group Functions Creating Groups of Data Having Clause Cube/Rollup Clause SQL Joins and Join Types Introduction to JOINS Types of Joins Natural join Self-join Non equijoins OUTER join Using Subqueries Introduction to Subqueries Single Row Subqueries Multiple Row Subqueries Using the SET Operators Set Operators UNION and UNION ALL operator INTERSECT operator MINUS operator Matching the SELECT statements Using Data Manipulation Language (DML) statements Data Manipulation Language Database Transactions Insert Update Delete Merge Using Data Definition Language (DDL) Data Definition Language Create Alter Drop Data Dictionary Views Introduction to Data Dictionary Describe the Data Dictionary Structure Using the Data Dictionary views Querying the Data Dictionary Views Dynamic Performance Views Creating Sequences, Synonyms, Indexes Creating sequences Creating synonyms Creating indexes Index Types Creating Views Creating Views Altering Views Replacing Views Managing Schema Objects Managing constraints Creating and using temporary tables Creating and using external tables Retrieving Data Using Subqueries Retrieving Data by Using a Subquery as Source Working with Multiple-Column subqueries Correlated Subqueries Non-Correlated Subqueries Using Subqueries to Manipulate Data Using the Check Option Subqueries in Updates and Deletes In-line Views Data Control Language (DCL) System privileges Creating a role Object privileges Revoking object privileges Manipulating Data Overview of the Explicit Default Feature Using multitable INSERTs Using the MERGE statement Tracking Changes in Data

Duration 5 Days 30 CPD hours This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components. Tools for Managing UC Collaboration 12.5 Prime Collaboration Deployment Manager Overview 12.5 Bulk Admin Tool (BAT) Importing and Exporting Settings Importing and Exporting Users Importing and Exporting Phones Phone Migrations Unsupported IP Phone Models CUCM Upgrades Loading COP Files Unified Communication Manager 12.5 Cisco Smart Licensing Cisco Unified Communication Manager Overview Cisco UCM Configuration Redundancy Services Service Parameters Enterprises Parameters User Configuration LDAP Integration Synchronization Authentication Attribute Mapping Filters Endpoint Configuration Creating and Modifying Phone and Configuration Call Routing Implementing Calling Privileges Partitions and CSSs Configuration Implementing Extension Mobility Media Resources Cisco Meeting Server Troubleshooting UCM Features CAR (CDR Accounting and Reporting) Tool Reports Dialed Number Analyzer RTMT Log Collection Use RTMT to View Performance Counters Troubleshooting Common Endpoint Registration Issues Disaster Recovery System Remote Site Redundancy Gateway Gateway Overview Cisco H323 Gateways Cisco MGCP Gateways Cisco IOS SIP Gateways Troubleshooting IOS Gateways Cisco Emergency Responder (CER) 12.5 CER Overview Emergency Notifications CER Redundancy and Clustering Integration with CUCM Cisco Emergency Responder Administration Interfaces Configuring Users and Role-Based System Access Configuring Cisco Emergency Responder Notification by IP Subnet SNMP Overview Adding new switches Notification by Switch Port Cisco Unified Communications Mobile and Remote Access (MRA) MRA Overview Expressway Edge MRA Licensing MRA Components Certificates Integrating Cisco Unified IM and Presence 12.5 IM&P and Jabber Overview Configure Service Discovery DNS Record Requirements Install Cisco Jabber Cisco Jabber in Softphone Mode Set Up Cisco Jabber in Full UC Mode Integrating CUCM and IM&P Configuring CUCM Services for Jabber Troubleshooting Jabber Integrating Cisco Unity Connection 12.5 Cisco Unity Connection Overview Cisco Unity Connection Integration Using SIP Cisco Unity Connection Call Handlers Configuring Search spaces and Partitions Cisco Unity Connection Administration Cisco Unity Connection Integration Troubleshooting Tools RTMT Using Port Monitor to Troubleshoot Voice Mails Cisco Unity Audiotext Application Unified Messaging Cisco Meeting Server (CMS) Introduction to Cisco Meeting Server Configuring CMS Configuring Meetings with CMS Configuring Spaces with CMS Scheduling Meeting with TMS Cisco UCCX Cisco Unified Contact Center Express Overview Cisco Unified Contact Center Express Administration Agents Skills Queues Basic Scripting (Overview) Finesse Reporting CUIC Cisco Paging Server (InformaCast) InformaCast Overview InformaCast Administration IP Phone Paging Analog Paging Multicast Requirements Using InformaCast Troubleshooting Using Troubleshooting Methodology Analyze the Troubleshooting Process Troubleshooting Methodology in Complex Environments Define the Problem Gather Facts Consider Possibilities Create an Action Plan Implement an Action Plan Observe Results Restart the Problem-Solving Process Document Facts Using Troubleshooting and Monitoring Tools Cisco Unified Serviceability Cisco Unified RTMT Performance Monitor and Data Logging Trace File Collection Troubleshooting Common Gateway and Endpoint Registration Issues IP Phone Initialization Common DHCP-Related and TFTP-Related Issues Using Ping to Cisco IP Phones Cisco Unified IP Phone Status Messages Cisco Unified IP Phone Network Configuration Additional course details: Nexus Humans Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.