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12334 Communication courses

Emotional intelligence 1 Day Training in Poole

By Mangates

Emotional Intelligence 1 Day Training in Poole

Emotional intelligence 1 Day Training in Poole
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Paisley

By Mangates

Emotional Intelligence 1 Day Training in Paisley

Emotional intelligence 1 Day Training in Paisley
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Northampton

By Mangates

Emotional Intelligence 1 Day Training in Northampton

Emotional intelligence 1 Day Training in Northampton
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Stirling

By Mangates

Emotional Intelligence 1 Day Training in Stirling

Emotional intelligence 1 Day Training in Stirling
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Reading

By Mangates

Emotional Intelligence 1 Day Training in Reading

Emotional intelligence 1 Day Training in Reading
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Leicester

By Mangates

Emotional Intelligence 1 Day Training in Leicester

Emotional intelligence 1 Day Training in Leicester
Delivered In-Person + more
£595 to £795

Emotional intelligence 1 Day Training in Warrington

By Mangates

Emotional Intelligence 1 Day Training in Warrington

Emotional intelligence 1 Day Training in Warrington
Delivered In-Person + more
£595 to £795

The Art of Negotiation

By IIL Europe Ltd

The Art of Negotiation Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation
Delivered In-Person in LondonFlexible Dates
£495

Effective Change Management 1 Day Workshop in Lincoln

5.0(1)

By Mangates

Effective Change Management 1 Day Workshop in Lincoln

Effective Change Management 1 Day Workshop in Lincoln
Delivered In-Person + more
£595 to £795

Building Better Careers with Soft Skills: 1-Day Workshop in Hamilton, UK

By Mangates

10 Soft Skills You Need 1 Day Training in Hamilton, UK

Building Better Careers with Soft Skills: 1-Day Workshop in Hamilton, UK
Delivered In-Person + more
£595 to £795