10206 Communication courses

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Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as  Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Level 5 Diploma With Hard Copy QLS Certificate | 11 CPD Courses & Free PDF Certificates | Lifetime Access | Tutor Support

Description: When it comes to understanding the fundamentals of computer networking the individual should have the appropriate knowledge of how to connect several different elements to create ideal computing networking. This course will teach how to function in a wide range of areas within the ICT industry and in ICT support roles in other industries. You will learn about local and wide area networks, voice network and wireless data network installation and maintenance. This course will also teach you the key operational and technical aspects of computer communication systems and relevant security issues, enabling you to appreciate emerging technologies. If you are a non-techie interested in learning about computer networks or aspiring IT professional who wishes to better understand how networks work, then get all the information you need here. This course has been designed to equip students with a wide range of software, technical and ICT skills required by industry at the diploma level. By the end of this program, the students will have the ability to develop an IT solution to a practical business problem using a technological approach. Who is the course for? Non-Techies interested in Learning About Computer Networks. Business & IT Managers Need to better understand how network works. Aspiring & Inexperienced IT Professionals. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in IT Communications is a useful qualification to possess and would be beneficial for the following careers: Entry level technician at Telephone/Internet Service Providers Computer sales and service technician Entry-level IT/ network technician at banks Entry-level IT/ network support technician at insurance companies Entry-level IT/ network support technician at utility companies Entry-level IT/ network support technician at energy based companies Entry-level IT/ network technician at universities Entry-level IT/ network technician at broadcast houses Entry-level IT/ network technician in the government Owner/Manager small computer business. Module 1: Basics of Data Communications Basics of the Information Technology 01:00:00 INTRODUCTION 00:15:00 OBJECTIVES 00:15:00 DATA COMMUNICATION 00:30:00 COMMUNICATION MEDIA 00:30:00 TYPES OF COMMUNICATION SERVICES 00:30:00 MODEM 00:30:00 COMPUTER NETWORK 00:30:00 BENEFITS OF NETWORK 00:15:00 TYPES OF NETWORK 00:30:00 IMPORTANT TERMS USED IN NETWORKING 00:30:00 TELECONFERENCING 00:30:00 Module 2: Computer Networking Basics Introduction to Computer Networking 00:30:00 Types of Computer Networks 01:00:00 Types of Network Equipment 00:30:00 Ethernet 00:30:00 Wireless Local Area Networking 01:00:00 Internet Service 01:00:00 TCP/IP and Other Internet Protocols 01:00:00 Network Routing, Switching and Bridging 01:00:00 IPv4 & IPv6 01:00:00 Module 3: Networking Basics of Computer Networking 00:30:00 Computer Networking Design and Solutions 00:30:00 Getting the Right Computer Network Hardware 00:30:00 Setting Up Your Computer Network 00:30:00 Wireless vs Wired 00:30:00 Cable Management for Wired Computer Network 01:00:00 Managing Your Network With Network Monitoring Tools 00:30:00 Computer Network Maintenance and Repair 00:30:00 Troubleshooting Computer Network Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in IT Communications 00:20:00 Final Exam Final Exam- Diploma in IT Communications 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Building Your Self Esteem and Assertiveness Skills Self-esteem and assertiveness are two essential skills for life success. None of your life's judgments is more important than what you make about yourself. Without some sense of self-worth, life can be extremely painful and unforgiving. Through this Building Your Self Esteem and Assertiveness SkillsCourse, you will learn some techniques that can dramatically change how you feel about yourself and how you approach the world to get what you want. Move past your fears, shyness, self-doubt, and negativity. Increase your self-esteem, improve your ability to influence others, and take action that will change your life for the better! Self-esteem and assertiveness are essential components of living a happy and successful life. Building self-esteem and assertiveness are essential for professional success. However, it is impossible to advance in your career without adequate training and guidance. And this Building Your Self Esteem and Assertiveness Skills course is perfect for you in this regard. After completing this Building Your Self Esteem and Assertiveness Skills course, you'll be ready to take on any challenge and start your career in your desired industries/sectors by developing your skills. This Building Your Self Esteem and Assertiveness Skills will improve your existing skills by taking them to the next level and providing up-to-date knowledge for facing tomorrow's challenges. Learning Outcomes After completing this Building Your Self Esteem and Assertiveness Skills Course,the learner will be able to: Understand the fundamentals of self-esteem. Understand the fundamentals of assertiveness. Understand the importance of assertive communication. Understand the four basic styles of communication. Know how to respond to criticism. Gain a solid understanding of the XYZ formula for effective assertive communication. Gain in-depth knowledge of assertiveness in the workplace. Courses are included in this Building Your Building Your Self Esteem and Assertiveness Skills Course Course 01: Building Your Self Esteem and Assertiveness Skills Course 02: Workplace Stress Management Course 03: Level 2 Award in Job Search and Interview Skills [ Note: Free PDF certificate will provide as soon as completing the Building Your Self Esteem and Assertiveness Skills course] Building Your Self Esteem and Assertiveness Skills Detailed course curriculum of Building Your Self Esteem and Assertiveness Skills Module 1: Understanding Self Esteem Defining Self-Esteem Signs of Low and High Self-Esteem What Causes Low Self-esteem? How is Low Self-esteem Related to Mental Health? Strategies to Build Healthy Self-Esteem How to Increase Your Self-esteem? What Can Friends and Family Do Help? Module 2: Understanding Assertiveness What is Assertiveness? The Origins of Assertiveness The Assertive Journey The Confidence Lane The Four Basic Styles of Communication Assertiveness vs. Aggressiveness Assertiveness vs. Passiveness Assertive Styles With Body Language Responding to Criticism Module 3: Assertiveness in Communication Assertive Communication Importance of Assertive Communication Outcomes & Benefits of Assertiveness Important Facts About Assertiveness Facets of Assertiveness XYZ Formula for Effective Assertive Communication Applications of Assertiveness Module 4: Assertiveness in Workplace Managing Assertively Assertive Roles at Work Managing Workplace Conflict 'I' Messages or 'I' Statements Social Confidence ------------------------- Assessment Method After completing each module of the Building Your Self Esteem and Assertiveness Skills, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Building Your Self Esteem and Assertiveness Skills, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. Who is this course for? Building Your Self Esteem and Assertiveness Skills This Building Your Self Esteem and Assertiveness Skills is ideal for anyone who wants to understand why Self Esteem and Assertiveness skills are important, how to develop and improve them, and how to advance their career. Including: Managers Team Leaders Office Executives Office Administrators Employees Business people Secretaries Receptionists Requirements Building Your Self Esteem and Assertiveness Skills There are no specific requirements for Building Your Self Esteem and Assertiveness Skills because it does not require any advanced knowledge or skills. Students who intend to enrol in Building Your Self Esteem and Assertiveness Skills must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Building Your Self Esteem and Assertiveness Skills This course will help you move forward in your career by providing you with relevant information, skills, and a certificate of completion. You can expect to be significantly closer to achieve your goals after successfully completing this course. It's also securing the job you want, getting the promotion you deserve. Certificates Certificate of completion Digital certificate - Included

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Getting Started The qualifications of the QUALIFI Level, 5 Extended Diploma in Business Management develop and reward today and future business managers and continue to bring recognition and professionalism to the management sectors. With a focus on practical skills, this diploma equips learners with the skills needed to become effective business managers in today's dynamic and globalised business environment. Key Benefits To understand and apply the principles of leadership in a business environment. Review and apply business management principles within the industry and specific environment. Develop strategic plans that align with the vision and objectives of an organisation. Understand and apply financial management principles to analyse financial statements and make informed decisions. Develop and implement marketing strategies to promote products and services. Lead and manage teams effectively by using appropriate leadership styles. Effectively use verbal and communication skills. Manage one's personal development and growth. To improve learners' employability by allowing them to explore the relationship between management theories and their practical application in the business world. Analyse problem-solving techniques specific to business and industry.   Career Pathways The QUALIFI Level 5 Diploma in Extended Business Management can open many career pathways including, but not limited to: Operations manager with an estimated average salary of £48,814 per annum Accounts manager with an estimated average salary of £46,657,506 per annum Financial analyst with an estimated average salary of £45,000per annum Marketing manager with an estimated average salary of £50,000 per annum Sales manager with an estimated average salary of £48,000 per annum Business Analyst with an estimated average salary of £61,118 per annum Assistant manager with an estimated average salary of £40,222 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations   Entry Requirements The Qualification has been designed to be accessible without artificial barriers restricting access; for this Qualification, applicants must be 18 or older.   Learners who possess Qualifications at Level 3 and/or 4; Learners who have work experience at a managerial level and demonstrate ambition with clear career goals; Learners who possess a first degree in another discipline and want to develop their careers in business. Progression Completing the QUALIFI Level 5 Diplomas will enable learners to progress to: QUALIFI Level 6 Diploma in related areas. Bachelor'sBachelor's degree final year. Employment in an associated profession.   Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Bus1.1: Communication in an Organisation Reference No : D/507/1581 Credit : 20 || TQT : 200 This unit is divided into three parts and examines communications at an organisational level, interpersonal communications and managing internal and external communications. UNIT2- Bus1.2: Leadership and the Organisation Reference No : H/507/1582 Credit : 20 || TQT : 200 This unit looks at developing practical leadership skills at a non-strategic level within a rapidly changing working environment. The unit allows learners to explore the attributes and skills of successful leaders in depth. UNIT3- Bus1.3: Financial Awareness Reference No : M/507/1584 Credit : 20 || TQT : 200 The overriding aim of the unit is to provide the learner with the necessary knowledge to critically evaluate the financial systems, processes and procedures in their organisations. UNIT4- Bus1.4: Managing Change Reference No : A/507/1586 Credit : 20 || TQT : 200 Management has often been defined as ''creating change through people,'' this unit encourages learners to adopt this approach to change. This unit aims to enable learners to understand the issues relating to the management of activities with a particular focus on problem-solving. UNIT5- Bus1.6: Developing Teams Reference No : J/507/1588 Credit : 20 || TQT : 200 The unit focuses on building, developing and supporting teams to enable them to achieve their goals and objectives. Learners will identify the skills and potential of teams and individuals. UNIT6- Bus2.1: Responding to the Changing Business Environment Reference No : R/507/1612 Credit : 20 || TQT : 200 The unit aims to introduce the learner to several dynamic factors that affect how an organisation operates and the required change in management. UNIT7- Bus2.2: Effective Decision Making Reference No : Y/507/1613 Credit : 20 || TQT : 200 The unit aims to equip the learner with the means to manage the decision-making process rather than the outcome or decision itself. By recognising decision-making methods, the learner can stress the need for greater participation of stakeholders to ensure pro-activity and innovation. UNIT8- Bus2.3: Business Development Reference No : D/507/1614 Credit : 20 || TQT : 200 The unit will allow learners to work in a team to investigate new business formats and a feasibility assessment for a potential knowledge-based product or service opportunity identified by the team. UNIT9- Bus2.4: Business Models and Growing Organisations Reference No : H/507/1615 Credit : 20 || TQT : 200 To introduce working for and managing creatively within a smaller growth organisation. This unit examines how the small business grows, the reasons for success and how best to manage available growth options. UNIT10- Bus2.5: Customer Management Reference No : K/507/1616 Credit : 20 || TQT : 200 This unit is designed to help learners understand the role of customer-centred organisations. The unit aims to provide learners with understanding and insight into customer behaviour. It will develop skills, and learners will use tools and practice an organisation can use to retain and improve customer retention and relationships. UNIT11- Bus2.6: Risk Management and Organisations Reference No : T/507/1618 Credit : 20 || TQT : 200 This unit will involve the learner developing risk profiles and identifying risk management strategies for selected case studies. The aim is to provide learners with an understanding of what makes an effective organisation, balancing opportunity with change and closely linked with creativity and innovation. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The OTHM Level 3 Foundation Diploma in Information Technology aims to provide learners with the competencies and understanding necessary for a career in the IT industry or to advance to higher education. This qualification is structured to ensure that every learner can cultivate industry-specific knowledge and acquire contemporary proficiencies in computer systems, networks, programming, web development, mobile communications, cybersecurity, and social media for business.The OTHM Level 3 Foundation Diploma in Information Technology aims to provide learners with the competencies and understanding necessary for a career in the IT industry or to advance to higher education. This qualification is structured to ensure that every learner can cultivate industry-specific knowledge and acquire contemporary proficiencies in computer systems, networks, programming, web development, mobile communications, cybersecurity, and social media for business. Key Benefits Understand the purpose of computer systems. Understand the purpose and types of coding. Understand networking principles Understand the uses and features of mobile communication devices. Assess the importance of cyber security for businesses. Understand the importance of using social media in a business environment. Key Highlights This qualification will offer learners the requisite skills and knowledge to enter the world of work in their chosen sector. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The Assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Assessment Internally assessed by the centre and externally verified by OTHM Assignment based Assessment No exam Entry Requirements Learners must be 18 years of demonstrate the ability to undertake the learning and Assessment A learner not from a majority English-speaking country must provide evidence of English language competency. Progression Relevant undergraduate programmes OTHM Level 4 Diplomas Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Computer Systems Reference No : L/618/6090 Credit : 10 || TQT : 100 This unit's objective is to acquaint learners with the fundamental components of computer systems in terms of hardware and software. It further aims to enable learners to perform basic installations and configurations. The unit is designed to foster learners' comprehension of the essential constituents of computer systems and how these components can be adapted to individual needs. UNIT2- Coding and Website Development Reference No : R/618/6091 Credit : 10 || TQT : 100 The primary goal of this unit is to equip learners with an understanding of the fundamental processes involved in creating simple programs and applications, as well as the rudiments of basic website design. UNIT3- Networks Reference No : Y/618/6092 Credit : 10 || TQT : 100 This unit seeks to empower learners with the knowledge of the significance of networks in computer systems and their vital role in various applications. Learners will also acquire insights into network technologies and the delivery of a wide spectrum of networked services. UNIT4- Mobile Communications Reference No : M/618/6096 Credit : 10 || TQT : 100 The objective of this unit is to explain the evolution of mobile communication and its transformative impact on everyday life. It also aims to provide learners with an understanding of the underlying functionality that supports crucial business and e-commerce applications. UNIT5- Cyber Security Reference No : T/618/6097 Credit : 10 || TQT : 100 This unit aims to enable learners to grasp the concept of cyber security and the drawbacks and implications of inadequate cyber security measures. Learners will gain an understanding of essential terminology and the motivations of both ethical and unethical actors. Additionally, they will explore the advantages and disadvantages of implementing security by design. UNIT6- Social Media for Business Reference No : A/618/6098 Credit : 10 || TQT : 100 This unit will allow learners to explore how businesses leverage social media to promote their products and services. Learners will also be tasked with creating a social media policy and a strategic plan tailored to meet the business's specific requirements. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Details This course is aimed at Water and Wastewater managers, field managers, asset managers and others involved in meeting compliance within the Water industry. As Wastewater Treatment compliance now comes under increasing regulatory scrutiny from OFWAT the overall ability of the Water Industry to effectively oversee and manage the Wastewater Treatment process comes under sharper focus. Demonstrating the competence of those responsible will likely become increasingly the focus of public awareness and form a key strand of the regulator’s investigation. Main themes Demonstrate an understanding of the current regulatory framework pertaining to pollution incidents Understand the sources of pollution Understand pollution risks specific to the Water and Wastewater industry Critically analyse the stakeholders’ views of pollution from the Water and Wastewater industry Understand the importance of stakeholder communication, feedback and involvement in the context of pollution incidents Understand the impact of pollution in terms of the environment, customers, cost, H&S and from the regulatory perspective Describe the cumulative effect of point source and diffuse sources of pollution Describe and explain the collective responsibilities and ethical and moral issues as pertaining to pollution incidents Critically evaluate the use of internal systems and mechanisms for delivery of pollution risk reduction strategies Develop a pollution risk reduction strategy appropriate to your organisation. Instructions This online course will be delivered using CISCO Webex. You will need a suitable device with a camera and microphone like a laptop. If you have any questions about what is required, please contact us on enquiries@learninganddevelopment.associates. Qualification All learners taking the qualification will need to produce identification to enable ProQual registration. This can take the form of a: Passport Driving Licence Construction Skills Certification Scheme Card (CSCS Card) Construction Plant Competence Scheme Card (CPCS Card) If none of the above are available to the learner, a photograph with a statement confirming their identity, dated and signed, along with a utility bill, would be acceptable.

🌟 Discover the Power of Safe Lifting Training: Elevate Your Workplace Safety Standards!   Welcome to the groundbreaking course on Safe Lifting Techniques - a comprehensive program designed to revolutionize the way you approach lifting operations. Our course is meticulously crafted to empower individuals and organizations with the knowledge and skills needed to foster a culture of safety and prevent workplace injuries. Let's take a closer look at the six modules that make up this transformative training: 🚀 Module 1: Introduction to Safe Lifting Techniques & Principles of Body Mechanics Embark on your journey by laying the foundation for safe lifting practices. Understand the key principles of body mechanics and how they play a crucial role in injury prevention during lifting operations. 💪 Module 2: Risk Assessment and Physical Fitness Conditioning for Safe Lifting Dive into the intricacies of risk assessment and learn how to tailor physical fitness conditioning to enhance the safety of lifting tasks. Equip yourself with the tools to identify potential hazards and mitigate risks effectively. 🤝 Module 3: Lifting Aids and Communication in Lifting Operations Master the art of communication in lifting operations and explore the range of lifting aids available. From basic equipment to advanced tools, this module ensures you have the knowledge to optimize communication and safely execute lifting tasks. 🔄 Module 4: Advanced Body Mechanics and Injury Prevention in the Lifting Environment Elevate your skills with advanced body mechanics techniques. Discover strategies for injury prevention and gain insights into addressing challenges specific to the lifting environment. This module equips you with the expertise needed for a safer workplace. 🌐 Module 5: Creating a Culture of Safety and Applying Safe Lifting Practices Learn how to instill a culture of safety within your organization. Explore practical ways to apply safe lifting practices in daily activities, fostering a workplace where safety is not just a priority but a way of life. 🌈 Module 6: Safe Lifting in Specialized Environments & Commitment Navigate through the nuances of lifting in specialized environments, from healthcare settings to industrial workplaces. Conclude your training by solidifying your commitment to maintaining a safe lifting culture within your organization. 🏆 Key Benefits: Reduced Workplace Injuries: Implement proven techniques to minimize the risk of injuries during lifting operations. Enhanced Productivity: Safely execute lifting tasks, promoting efficiency and productivity. Cultivate Safety Culture: Foster a workplace where safety is ingrained in every activity. Legal Compliance: Stay abreast of safety regulations and ensure compliance with industry standards.   Join us on this transformative journey towards safer lifting practices. Elevate your skills, protect your team, and create a workplace where safety is paramount. Enroll in our Safe Lifting Training today! 🌐🛡️ Course Curriculum Module 1- Introduction to Safe Lifting Techniques Principles of Body Mechanics Introduction to Safe Lifting Techniques Principles of Body Mechanics 00:00 Module 2- Risk Assessment and Physical Fitness Conditioning for Safe Lifting Risk Assessment and Physical Fitness Conditioning for Safe Lifting 00:00 Module 3- Lifting Aids and Communication in Lifting Operations Lifting Aids and Communication in Lifting Operations 00:00 Module 4- Advanced Body Mechanics and Injury Prevention in the Lifting Environment Advanced Body Mechanics and Injury Prevention in the Lifting Environment 00:00 Module 5- Creating a Culture of Safety and Applying Safe Lifting Practices in Daily Activities Creating a Culture of Safety and Applying Safe Lifting Practices in Daily Activities 00:00 Module 6- Safe Lifting in Specialized Environments Commitment Safe Lifting in Specialized Environments Commitment 00:00