12661 Communication courses

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

[vc_row][vc_column][vc_column_text] Description: Want to immerse yourself in another language and culture? Enrol in the Complete Italian Course - Beginner Course and discover the fast and most effective way to learn Italian. The course is suitable for complete beginners who have little or no knowledge of Italian. This Italian lesson starts from the very beginning by teaching you the Italian alphabet. Italian pronunciation, Italian grammatical rules and patterns will also be discussed in the course. Emphasis will be given on vocabulary, reading and writing, pronunciation and speaking and listening skills. You will learn about Italian verbs, tenses, model verbs, prepositions, conjunctions and adjectives, and other essential language rules. Throughout this course, you will develop fundamental language skills to help you participate in everyday conversations. Topics include greeting people, weather, clothes related words and parts of the body. By the end of this Italian language course, you will have the confidence and practical communication skills to speak Italian in small groups. This best-selling course is the most effective way to study Italian online. Enrol today and add new skills to your CV. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Italian Course - Beginner is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Italian Course - Beginner is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Learn ltalian : ltalian Course for Beginners (A1 A2 A2+) Learn Italian- Find out all about this course in less than two minutes 00:02:00 Learn Italian - The Alphabet. The Definite Article Learn Italian - The Alphabet. The Definite Article - Part 1 00:14:00 Dictation- Italian Language- Exercise 00:18:00 Learn Italian - The Indefinite Article. The numbers from 0 to 100 Learn Italian - The Indefinite Article. The numbers from 0 to 100 00:19:00 Learn Italian - Present Simple for regular verbs Learn Italian - Present Simple for regular verbs 00:17:00 Learn Italian - Present Simple for irregular verbs. Learn Italian - Present Simple for irregular verbs. 00:17:00 Learn Italian - Present Simple for irregular verbs(II) 00:14:00 Exercises - Dictation 2 00:09:00 Learn Italian - The verb ''to be''-reflexive Learn Italian - The verb 'to be'-reflexive 00:10:00 Learn Italian - Reflexive verbs. Adverbs of frequency Learn Italian - Reflexive verbs. Adverbs of frequency 00:16:00 Learn Italian - At the supermarket. The food Learn Italian - At the supermarket. The food 00:10:00 Learn Italian - Modal verbs Learn Italian - Modal verbs 00:09:00 Learn Italian - Prepositions. Learn Italian - Prepositions. Part 1 00:11:00 Learn Italian - Prepositions. Part 2 00:09:00 Learn Italian - The Adjectives. The numbers Learn Italian - The Adjectives. The numbers11 00:14:00 Learn Italian - Clothes Learn Italian - Clothes 00:10:00 Learn Italian - After and before. Masculine nouns which end in '-ma' Learn Italian - After and before. Masculine nouns which end in '-ma' 00:08:00 Learn Italian - Place adverbs Learn Italian - Possessive pronouns and adjectives. The family 00:10:00 Learn Italian - Place adverbs 00:10:00 Learn Italian - Dialogue: On the phone Learn Italian - Dialogue- On the phone 00:08:00 Learn Italian - Present Perfect. The animals Learn Italian - Present Perfect. The animals 00:13:00 Exercises - Dictation 3 00:12:00 VideoLearn Italian - Present Perfect(II) 00:19:00 Learn Italian - Past Participle. Irregular Verbs. Learn Italian - Past Participle. Irregular Verbs(II) 00:08:00 Learn Italian - Greetings 00:05:00 Learn Italian - Past participle. Irregular Verbs(III). Prepositions and 00:11:00 Learn Italian - The weather Learn Italian - The weather 00:09:00 Learn Italian - Parts of the body. At the pharmacy Learn Italian - Parts of the body. At the pharmacy 00:11:00 The adverbs with Present Perfect. The auxiliary verbs ''to be'' and ''to have'' The adverbs with Present Perfect. The auxiliary verbs 'to be' and ' 00:11:00 Learn Italian - Conjunctions Learn Italian - Conjunctions 00:09:00 Learn Italian - Vocabulary: New verbs Learn Italian - Vocabulary- New verbs 00:10:00 Learn Italian - Vocabulary- New verbs(II). The expression 'ce l'ho' 00:10:00 Learn Italian - Dialogue: How did you spend your weekend? Learn Italian - Dialogue- How did you spend your weekend- 00:09:00 Learn Italian - Future Simple Learn Italian - Future Simple 00:12:00 Learn Italian - Future Simple. Irregular Verbs 00:11:00 Learn Italian - The use of Future Simple 00:08:00 Exercises - Dictation 4 00:10:00 Learn Italian - Metterci and volerci Learn Italian - Metterci and volerci 00:11:00 Learn Italian - Recap Learn Italian - Recap 00:17:00 Exercises - Dictation 5 00:08:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Dive into CPR (Cardiopulmonary Resuscitation) mastery, become the ultimate life-saver! Seize the chance to shine and make a real CPR difference today!

Description: Project management is the act of planning and executing teamwork to achieve specific goals of the business or an organization. Learning to become an expert in project management will help if you are aspiring to become a good leader. Together with risk management and Sigma process, you will learn how to achieve the goals of the business and the ones you set for yourself. This course is already composed of three components: (1) project management; (2) risk management; and (3) six sigma and lean process. These three important components will help you strategies and teach you how to become an effective leader in your organization. Who is the course for? Professionals who are aiming for a promotion, joining a team leadership role for the first time or looking forward to becoming a top executive in project management. Anyone who is interested in improving their project management skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Mastering Project Management course is a useful qualification to possess and would be beneficial for the following careers: Businessmen Entrepreneur Human Resources Managers Management Director Top Executive. Project Management - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Performance Management 00:19:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Project Management - Old Version Introduction 01:00:00 Creating a Project Management Methodology 01:00:00 Where Does The Buck Stop? 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Maintaining A Budget 01:00:00 Taking Action - Execution of the Plan 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:00:00 Keep It Moving 01:00:00 Problems and Solutions 01:00:00 Professional Project Management Module One - Getting Started 00:30:00 Module Two - Key Concepts (I) 01:00:00 Module Three - Key Concepts (II) 01:00:00 Module Four - Initiation (I) 01:00:00 Module Five - Initiation (II) 01:00:00 Module Six - Planning (I) 01:00:00 Module Seven - Planning (II) 01:00:00 Module Eight - Planning Tools 01:00:00 Module Nine - Executing the Project 01:00:00 Module Ten - Maintaining and Controlling the Project 01:00:00 Module Eleven - Closing Out 01:00:00 Module Twelve - Wrapping Up 00:30:00 Six Sigma & Lean Process Module One - Getting Started 00:30:00 Module Two - Understanding Lean 01:00:00 Module Three - Liker's Toyota Way 01:00:00 Module Four - The TPS House 01:00:00 Module Five - The Five Principles of Lean Business 01:00:00 Module Six - The First Improvement Concept (Value) 01:00:00 Module Seven - The Second Improvement Concept (Waste) 01:00:00 Module Eight - The Third Improvement Concept (Variation) 01:00:00 Module Nine - The Fourth Improvement Concept (Complexity) 01:00:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 01:00:00 Module Eleven - The Improvement Toolkit 00:30:00 Module Twelve - Wrapping Up 01:30:00 Level 3 Diploma in Six Sigma & Lean Process- Activities 00:00:00 Recommended Reading Recommended Reading : Mastering Project Management 00:00:00 Mock Exam Mock Exam- Mastering Project Management 00:30:00 Final Exam Final Exam- Mastering Project Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Psychoanalysis comprises several interlocking theories concerning the functioning of the mind. Hypnotherapy employs a range of skilled verbal communication, used in Psychotherapy. It is intended to uncover psychological resources within one's unconscious mind and bringing them forth to the conscious ability. Hypnotherapy and counselling interventions can be applied to a wide range of clinical usage such as medical, dental and psychological treatments. This course is also beneficial to professionals who want to enhance performance in several areas such as sports and public speaking. Hypnotherapists direct the client's' cognitive focus and imagination in such a way as to bring about intended alterations in sensations, perceptions, feelings, thoughts and behaviour. If all these excites you, join us now! Who is the course for? Professionals who are helping people through counselling and psychotherapy People who have the interest to learn about in counselling and psychotherapy Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Counselling & Psychotherapy Course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists Therapists. Counselling What is Counselling? 00:15:00 Purpose and Aims of Counselling 00:15:00 Fields of Counselling 00:15:00 Counselling Theories 00:15:00 Skills Needed in Counselling 00:30:00 Group Counselling 00:30:00 Ethics in Counselling 00:15:00 Conducting Sessions 00:30:00 Addiction Counselling Introduction to Addiction Counselling 00:15:00 Adlerian Psychology 00:30:00 Behavioral Therapy 00:15:00 Brief Therapy 00:30:00 Role of Addiction Counsellor 00:30:00 Goals and Objectives of Individual Drug Counseling 00:15:00 Treatment Initiation 00:15:00 Dealing With Problems That Arise 00:15:00 Counsellor Characteristics and Training 00:15:00 Addiction Recovery Addiction Counselling Basics 01:00:00 Realize That You Need Help 01:00:00 Realize the Importance of Selecting the Correct Treatment 01:00:00 Work On Identifying the Source of Why You Have an Addiction 01:00:00 Have an Open Mind 01:00:00 Be Honest With Yourself and Others 01:00:00 The Dangers of Not Getting Help When You Need It 00:30:00 Introduction to Psychotherapy What is Psychotherapy? 00:30:00 Theories of Psychotherapy 00:30:00 Structure of Personality 00:30:00 MDMA-Assisted Psychotherapy 01:00:00 How Does Psychodynamic Psychotherapy Work? 00:30:00 Why Is Emotion Regulation Important? 00:30:00 Psychotherapy Healing Introduction 00:30:00 Types Of Psychotherapies 00:15:00 Psychoanalysis 00:30:00 Gestalt Therapy 01:00:00 Cognitive Behavioural Therapy 00:30:00 Expressive Therapy 00:30:00 Hypnotherapy 00:30:00 Wrapping Up 00:15:00 Hypnotherapy What is Hypnosis? 00:15:00 Hypnosis and Its Significance 00:30:00 Three Insider Secrets for Creating Excellent Hypnosis Sessions 00:15:00 8 Tips for Brilliant Hypnosis Sessions 00:30:00 Words for Your Clients: What Happens When You're in Hypnosis? 00:15:00 More Words for Your Clients: What's the Hypnotic State All About? 00:15:00 7 Things to Do if Hypnosis Clients Don't Seem to be 'Getting Anything' 00:15:00 Working with Both You and Your Client in the Hypnotic State 00:30:00 State of Mind 00:30:00 What's the Difference between the Subconscious and the Superconscious Mind, and How Can They Both Help You with Healing? 00:15:00 More About Your Brilliant Subconscious and Super conscious Mind Powers: Fascinating Info about the Inner Workings of Your Mind 00:15:00 Hypnotherapy and Spirituality 00:15:00 How to Understand the Meaning of Transformation 00:30:00 Hypnotherapy Techniques The Wise Mind Process ™: Transformation in Four Easy Steps 00:30:00 How to Find a Client's Inner Obstacles in Minutes: The Technique of ReSourcing 00:15:00 The Transformational Healing Method (THM) ™ 00:30:00 Seven Steps for Transforming Any Habit 00:15:00 Three More Techniques of Hypnotherapy 01:00:00 Application of Hypnotherapy In Medicine 02:00:00 Mock Exam Mock Exam- Counselling and Hypnotherapy Diploma 00:30:00 Final Exam Final Exam- Counselling and Hypnotherapy Diploma 00:30:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

  Follow your dreams by enrolling on the Information Technology and Networking course today and develop the experience, skills and knowledge you need to enhance your professional development. Information Technology and Networking will help you arm yourself with the qualities you need to work towards your dream job. Study the Information Technology and Networking training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Information Technology and Networking course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Information Technology and Networking course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Information Technology and Networking course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Information Technology and Networking course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Information Technology and Networking course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Information Technology and Networking course. The Information Technology and Networking course is designed by industry experts and is tailored to help you learn new skills with ease.  The Information Technology and Networking is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Information Technology and Networking when it suits you. Access the Information Technology and Networking course modules from any internet-enabled device, including computers, tablets, and smartphones. The Information Technology and Networking course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Information Technology and Networking now and start learning instantly! What You Get Out Of Studying Information Technology and Networking With Janets: Receive a digital Certificate upon successful completion of the Information Technology and Networking course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Information Technology and Networking training course is delivered through Janets' online learning platform. Access the Information Technology and Networking content from any internet-enabled device whenever or wherever you want to. The Information Technology and Networking course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Information Technology and Networking course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Information Technology and Networking course. After successfully passing the Information Technology and Networking course exam, you will be able to apply for a CPD-accredited certificate as proof of your Information Technology and Networking qualification. Certification All students who successfully complete the Information Technology and Networking course can instantly download their digital certificate. You can also purchase a hard copy of the Information Technology and Networking course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Information Technology and Networking is ideal for those who already work in this sector or are an aspiring professional. This Information Technology and Networking course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Information Technology and Networking is open to all students and has no formal entry requirements. To study the Information Technology and Networking course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Information Technology and Networking is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Information Technology and Networking and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Information Technology and Networking Module 01: Introduction: A Transforming Technology 00:20:00 Module 02: Importance of Information Technology 00:10:00 Module 03: Communication and Network 00:20:00 Module 04: Future Skills Required in Information Technology 00:15:00 Module 05: Technology as a Foundation Skill Area 00:10:00 Module 06: Word Processing Software 00:20:00 Module 07: Presentation Software 00:20:00 Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) 00:10:00 Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) 00:20:00 Module 10: Storing Database 00:20:00 Module 11: Information Technology Project Management 00:15:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Diploma in Customer Service: Telephone Etiquette - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Diploma in Customer Service: Telephone Etiquette - Old Version Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Assignment Assignment - Diploma In Customer Service: Telephone Etiquette 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

🌟 Discover the Power of Play Therapy - The Psychology of Play Course 🌟 Unlock the transformative world of Play Therapy with our comprehensive course designed to deepen your understanding of the psychological intricacies behind play. Delve into the fascinating realm of child development, therapeutic techniques, assessments, and cultural considerations to become a proficient Play Therapist. 🚀 Course Overview: Module 1: Introduction to Play Therapy Embark on your journey by gaining a foundational understanding of Play Therapy. Explore its history, theoretical frameworks, and the essential role it plays in fostering emotional healing. Lay the groundwork for a fulfilling career in this impactful field. Module 2: Child Development and Play Dive into the intricacies of child development and its close relationship with play. Uncover the psychological milestones and how play acts as a powerful tool for children to express themselves. Acquire insights into tailoring therapeutic interventions based on developmental stages. Module 3: Play Therapy Techniques Equip yourself with a diverse toolkit of Play Therapy techniques. Learn hands-on strategies to engage children, facilitate communication, and address emotional challenges through play. Discover the art of using toys, games, and creative activities as therapeutic mediums. Module 4: Assessment and Diagnosis in Play Therapy Master the crucial skills of assessing and diagnosing emotional and behavioral issues through Play Therapy. Gain insights into effective observation, evaluation, and documentation techniques to provide targeted and personalized therapeutic interventions. Module 5: Cultural Considerations in Play Therapy Understand the nuances of cultural diversity in the context of Play Therapy. Explore how cultural factors impact the therapeutic process and learn strategies to create a culturally sensitive and inclusive environment for your clients. 🌈 Why Choose Our Course? Expert Guidance: Learn from seasoned professionals with extensive experience in the field of Play Therapy. Practical Application: Gain hands-on experience through case studies, role-playing, and interactive exercises to reinforce your learning. Flexible Learning: Access course materials at your own pace, allowing you to balance your studies with other commitments. Community Support: Join a vibrant community of learners, fostering collaboration and networking opportunities. Certification: Receive a recognized certification upon course completion, validating your expertise in Play Therapy. Embrace the transformative power of play and embark on a fulfilling journey towards becoming a proficient Play Therapist. Enroll now and embark on a path that combines passion with purpose! 🎓🌟 Course Curriculum Module 1- Introduction to Play Therapy Introduction to Play Therapy 00:00 Module 2- Child Development and Play Child Development and Play 00:00 Module 3- Play Therapy Techniques Play Therapy Techniques 00:00 Module 4- Assessment and Diagnosis in Play Therapy Assessment and Diagnosis in Play Therapy 00:00 Module 5- Cultural Considerations in Play Therapy Cultural Considerations in Play Therapy 00:00

This CPD guide is designed to help Energy Assessors understand the importance of addressing complaints, provide a clear process for handling them, and offer practical templates to assist in communication with clients.

The English Mini Bundle is perfect for wordsmiths who enjoy the beauty of well-placed commas and confident conversation. From timeless literature to modern grammar rules, this bundle invites learners to explore English in both structure and style—with a side of stress management, just in case your semicolons get the better of you. This suite balances formal and functional English with communication finesse. Whether you're preparing to teach, write, or simply speak with more clarity, this bundle blends technical grammar with the art of storytelling and public presence—minus the awkward microphone moments. Learning Outcomes: Understand English grammar rules and sentence construction techniques. Analyse themes and structures in English literary texts. Gain foundational knowledge of teaching English as a foreign language. Explore public speaking methods and speech delivery techniques. Identify communication barriers and manage presentation-related stress. Build vocabulary and language comprehension confidently and fluently. Who is this Course For: Aspiring English teachers with a love for language mechanics. Public speakers aiming to improve stage presence and delivery. Grammar lovers keen to refine their writing accuracy. Literature fans who enjoy structured story analysis sessions. TEFL learners preparing to teach English theory abroad. Professionals looking to polish everyday written communication. Students seeking clarity in grammar and composition rules. Individuals keen to manage nerves during spoken communication. Career Path: TEFL Instructor – £28,000/year English Tutor – £26,500/year Content Writer – £30,000/year Speech Coach – £33,000/year Copy Editor – £29,500/year Literature Researcher – £27,000/year