Handling Customer Complaints: A Guide for Energy Assessors (DEAs) Self-Led Continuing Professional Development (CPD)

Description

Customer complaints are an inevitable part of any professional service, including energy assessments. For Energy Assessors in the UK, the ability to manage complaints effectively is crucial for maintaining a professional reputation and ensuring customer satisfaction.

This CPD guide is designed to help Energy Assessors understand the importance of addressing complaints, provide a clear process for handling them, and offer practical templates to assist in communication with clients. By the end of this guide, you will be equipped with the knowledge and tools to manage complaints confidently and professionally.