494 Communication courses in Ledbury

Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans

The IOSH Managing Safelyaward is valid for three years. Award-holders need to undertake this one-day refresher programme every three years in order to maintain their status. This very interactive, practical programme covers: An interactive case study exercise is used throughout the day to apply refreshed knowledge to the plan-do-check-act model and then link it back to the workplace. For example, participants examine the elements of a safety and health policy, come up with ideas to influence safety culture, and select the best communication methods to engage a workforce.

Private Pilot’s Licence (PPL (H)) Imagine walking into an airport, hiring a helicopter and flying yourself and your friends to an hotel. You land in their grounds and walk into the restaurant. After a lovely meal you take off and fly home. You can turn this fantasy into reality with a Private Pilot's licence (PPL (H)). Getting a PPL for helicopter flying is a tremendous experience from your first flying lesson to getting your license at the end. The course is a combination of flying in the helicopter and learning about the theory of why helicopters fly and how to fly safely. There are nine practical subjects you need to study, each with a multiple choice exam that you have to pass to qualify. These subjects are Air law, Operational procedures, Meteorology, Human performance and limitations, Communications, Aircraft (general) and principles of flight, Navigation, Flight performance and planning. In addition you will need to pass a practical test on the correct phraseology to use when talking to Air Traffic Control (ATC) as you fly across the country. This is known as 'radiotelephony' and we have our own in-house instructor and examiner. Overall, the course is challenging and stimulating. You can study at home and make use of Heliflight’s ground school where we will teach you all you need to know and help you if you have any difficulties with particular aspects. To take your exams you will first need to set up a CAA customer portal. You will also need this for your medical,  The flying part of the course is exhilarating. Divided into 30 different exercises you will spend at least 45 hours in the air to gain your license. These excercises provide you with the skills you need to fly safely, anywhere in the world (subject to meeting any local licencing requirements). You’ll get a feel for how the helicopter handles when flying straight and level, turning, climbing and descending. And, as your training progresses, you’ll learn how to hover. It takes time. Co-ordinating all the controls to fly above the ground in one position is tricky to begin with, but, when you mastered it, you’ll just want to do it again and again. Once you are proficient in the hover you’ll also be taught to land and take off. Pretty soon you’ll be ready for a solo flight. This is one of those great experiences in life and every pilot remembers theirs. The day you pilot a helicopter with no-one else in the cockpit, perhaps flying a circuit around the airfield, be prepared to feel fantastic for a very long time: it’s that tremendous. You’ll spend at least ten hours of your course flying solo, often away from the airfield and eventually landing at others as you practice navigation. Towards the end of the course there is also a practical test on navigating cross-country. Finally you take a flight test, a day where you demonstrate all you’ve learnt to a friendly flight examiner. Heliflight has its own resident examiners. On successful completion of your flight test you apply for your licence and soon you’ll be a bone fide Helicopter pilot. You need to be 16 years old to fly solo and have to be 17 to apply for a license. You must also be reasonably healthy as you will need to pass a medical examination with a doctor recognised by the Civil Aviation Authority. There is a specialist Aviation Medical Centre at the airfield. If you would like further information about the PPL (H) course and the other training available from Heliflight We’ll be happy to help. Alternatively please call us.

Networks demystified training course description A concise overview course covering all aspects of networking with particular emphasis of use of the 7 layer model as a framework for discussing and learning new network terms enabling delegates to recognise the main buzzwords used in the industry. What will you learn Use the 7 layer model to classify networking terms. Differentiate between LANS and WANS. Recognise bandwidth measurements. List LAN and WAN technologies. Recognise cabling issues in a network. Networks demystified training course details Who will benefit: Sales staff, managers and other non-technical personnel. Technical personnel may benefit more from our Intro to data communications and networking course. Prerequisites: None. Duration 1 day Networks demystified training course contents What are networks? What is a network? Types of network, Local Area Networks (LANs), Wide Area Networks (WANs), connecting networks together with routers. The 7 layer model What is the 7 layer model? The importance of standards, using the 7 layer model to classify networking terms. Cables Copper, Fibre, Air, standards, connectors, LAN cables, WAN cables, distance limitations, hubs and repeaters, other issues. The radio spectrum. Bandwidth Bits and bytes. Bandwidth measurements, common technologies and their bandwidth, the impact of applications on bandwidth. Full and half duplex. Joining cables together to increase bandwidth (Link aggregation). LANs and WANs What is Ethernet? What is WiFi? What are Leased lines? What is MPLS? Ethernet switches Ethernet 'packets', MAC addresses, what is a switch, what is the difference between a hub and a switch. TCP/IP What is TCP/IP? What is a protocol? What is IP? What is TCP? The role of routers in joining LANS and WANS, What is the Internet? Applications Ways to use the network, clients, servers, web browsing and HTTP, Email, instant messaging, multimedia applications.

This course provides learners with the knowledge they need to respond appropriately to behaviours that may challenge, including how to communicate effectively, understand why individuals may display behaviours, and problem solve with the individual.

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

This course will explore ways to support and enhance the quality of care provided to the individual approaching end of life, their families and their carers.

A dynamic and interactive one-day or two-half-day live virtual workshop for women leaders in business, government and non-profit organizations.

This 2-day workshop is offered with an internal and external focus. Day 1 will focus on building your internal network and relationships by focusing on your personal network, your brand, influencing skills and perceptions. Day 2 focuses on your external relationships with suppliers, patient groups etc. This will focus on assertiveness, outcome rather than relationship focus, and influencing and negotiating skills. DAY ONE 1 Can you succeed by yourself? 2 Relationship awareness theory 3 The Strengths Deployment Inventory / Your FACET5 profile 4 Building rapport 5 Influencing power bases 6 Active listening 7 Building your personal internal network 8 Perceptions 9 Your brand DAY TWO 3 Preparing for conflict 2 The negotiation conversation 1 Your stakeholders and what they want from you 4 Influencing others 5 Your communication approaches for success 6 Emotional Intelligence 7 The trust model 8 Knowing your outcomes

Increase your personal productivity, wellbeing, relationships.