10505 Communication courses in Viewpark delivered Online

Spiritual Life Coaching Course Overview This course on Spiritual Life Coaching is designed to equip learners with the essential knowledge and skills required to guide others through transformative life changes. Covering the basics of spiritual coaching, it explores the role of a coach, the key qualities required, and how to develop a successful practice. Learners will also gain an understanding of ethical considerations, advanced coaching techniques, and strategies to market and grow their business. Upon completion, participants will be able to confidently offer coaching services while aligning with ethical standards and effectively promoting their practice. This course provides a well-rounded foundation for those interested in becoming spiritual life coaches or enhancing their existing skills. Course Description In this comprehensive course, learners will explore the core principles and methodologies of spiritual life coaching. Beginning with an introduction to coaching basics, the course progresses to more advanced topics such as effective communication techniques, the significance of empathy, and the ethical responsibilities of a coach. Learners will develop key qualities such as emotional intelligence, active listening, and mindfulness, which are essential to guide clients through their spiritual and personal journeys. The course also covers strategies for marketing a coaching business, helping participants reach a wider audience and successfully build their practice. By the end of the course, learners will be equipped with the expertise to offer impactful, ethical spiritual coaching services and expand their professional opportunities. Spiritual Life Coaching Curriculum Module 01: Basics of Spiritual Life Coaching Module 02: Understanding Spiritual Life Coaching Module 03: Fundamental Qualities of a Coach Module 04: Advanced Coaching Module 05: Ethical Guidelines Module 06: Marketing Your Business Module 07: Growing Your Business (See full curriculum) Who is this course for? Individuals seeking to become certified spiritual life coaches. Professionals aiming to develop their coaching skills for career advancement. Beginners with an interest in personal development and coaching. Those looking to build a new career in spiritual coaching. Career Path Spiritual Life Coach Personal Development Coach Wellness Coach Life Coach Entrepreneur in Coaching Business Business Consultant in Personal Development

Microsoft Office 2016 Complete Course Course Overview: The "Microsoft Office 2016 Complete Course" is designed to provide learners with comprehensive knowledge and essential skills in the core Microsoft Office applications. This course offers in-depth coverage of Microsoft Word, Excel, PowerPoint, Outlook, and Access, enabling participants to confidently use these programs in professional environments. By the end of the course, learners will be equipped to create, manage, and analyse documents, spreadsheets, presentations, emails, and databases with proficiency. This course is an invaluable resource for those looking to enhance their productivity and improve their digital skills, making them more competitive in the job market. Course Description: The "Microsoft Office 2016 Complete Course" delves into the key functionalities of Microsoft Office, with modules dedicated to each major application. Learners will explore the features of Word for document creation and editing, Excel for data analysis and management, PowerPoint for effective presentations, Outlook for email and calendar management, and Access for database handling. Each module is structured to help learners understand the software’s core functions and how to apply them in real-world scenarios. Upon completion, learners will have developed a strong foundation in using Office 2016, boosting their ability to operate efficiently and effectively in modern workplaces. This course is suitable for individuals seeking to increase their office productivity and streamline their daily tasks. Microsoft Office 2016 Complete Course Curriculum: Module 01: Microsoft Word 2016 Module 02: Microsoft Excel 2016 Module 03: Microsoft PowerPoint 2016 Module 04: Microsoft Outlook 2016 Module 05: Microsoft Access 2016 (See full curriculum) Who is this course for? Individuals seeking to improve their office productivity skills. Professionals aiming to advance in roles requiring Microsoft Office proficiency. Beginners with an interest in data management, communication, and office software. Those wishing to enhance their CV and increase career opportunities in administrative and support roles. Career Path: Office Administrator Executive Assistant Data Analyst Personal Assistant Administrative Support Specialist Project Coordinator

Freelancing on UpWork Course Overview This course on Freelancing on UpWork provides a comprehensive introduction to successfully launching and growing a freelance career using one of the world’s leading online platforms. Learners will explore essential strategies for creating a compelling profile, identifying suitable jobs, crafting effective proposals, and mastering pricing techniques to secure projects. The course equips individuals with the knowledge to build a strong presence, communicate professionally with clients, and enhance their reputation for sustained freelance success. Upon completion, learners will gain confidence in navigating UpWork’s system and understanding how to optimise their chances of winning contracts, enabling them to establish a reliable freelance income and expand their professional opportunities. Course Description Designed for aspiring freelancers, this course covers every step of engaging with UpWork’s platform effectively. Topics include creating a professional and attractive profile tailored to target clients, understanding how to submit well-crafted proposals that highlight relevant skills, and managing pricing strategies to remain competitive while maximising earnings. Additionally, learners will examine the benefits of account upgrades and how to close sales successfully. The course combines detailed explanations and illustrative examples to enhance understanding and develop key freelancing skills such as client communication, project selection, and reputation management. By the end of the course, participants will be able to confidently manage their freelance projects on UpWork and take control of their career progression within the gig economy. Freelancing on UpWork Curriculum Module 01: Introduction & Overview Module 02: Setting Up Your UpWork Profile Module 03: Submitting Proposals To Jobs Module 04: Pricing, Upgrading & Closing Sales Module 05: Conclusion (See full curriculum) Who is this course for? Individuals seeking to start a freelance career on UpWork. Professionals aiming to expand their client base and income sources. Beginners with an interest in digital freelancing and remote work. Entrepreneurs wanting to understand freelance marketplaces. Career Path Freelance Consultant Remote Project Specialist Digital Marketing Freelancer Content Creator or Copywriter Web Developer or Designer Virtual Assistant Independent Contractor in Various Industries

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Duration 2 Days 12 CPD hours This course is intended for Security architects System designers Network administrators Operations engineers Network managers, network or security technicians, and security engineers and managers responsible for web security Cisco integrators and partners Overview After taking this course, you should be able to: Describe Cisco WSA Deploy proxy services Utilize authentication Describe decryption policies to control HTTPS traffic Understand differentiated traffic access policies and identification profiles Enforce acceptable use control settings Defend against malware Describe data security and data loss prevention Perform administration and troubleshooting The Securing the Web with Cisco Web Security Appliance (SWSA) v3.0 course shows you how to implement, use, and maintain Cisco© Web Security Appliance (WSA), powered by Cisco Talos, to provide advanced protection for business email and control against web security threats. Through a combination of expert instruction and hands-on practice, you?ll learn how to deploy proxy services, use authentication, implement policies to control HTTPS traffic and access, implement use control settings and policies, use the solution?s anti-malware features, implement data security and data loss prevention, perform administration of Cisco WSA solution, and more. Describing Cisco WSA Technology Use Case Cisco WSA Solution Cisco WSA Features Cisco WSA Architecture Proxy Service Integrated Layer 4 Traffic Monitor Data Loss Prevention Cisco Cognitive Intelligence Management Tools Cisco Advanced Web Security Reporting (AWSR) and Third-Party Integration Cisco Content Security Management Appliance (SMA) Deploying Proxy Services Explicit Forward Mode vs. Transparent Mode Transparent Mode Traffic Redirection Web Cache Control Protocol Web Cache Communication Protocol (WCCP) Upstream and Downstream Flow Proxy Bypass Proxy Caching Proxy Auto-Config (PAC) Files FTP Proxy Socket Secure (SOCKS) Proxy Proxy Access Log and HTTP Headers Customizing Error Notifications with End User Notification (EUN) Pages Utilizing Authentication Authentication Protocols Authentication Realms Tracking User Credentials Explicit (Forward) and Transparent Proxy Mode Bypassing Authentication with Problematic Agents Reporting and Authentication Re-Authentication FTP Proxy Authentication Troubleshooting Joining Domains and Test Authentication Integration with Cisco Identity Services Engine (ISE) Creating Decryption Policies to Control HTTPS Traffic Transport Layer Security (TLS)/Secure Sockets Layer (SSL) Inspection Overview Certificate Overview Overview of HTTPS Decryption Policies Activating HTTPS Proxy Function Access Control List (ACL) Tags for HTTPS Inspection Access Log Examples Understanding Differentiated Traffic Access Policies and Identification Profiles Overview of Access Policies Access Policy Groups Overview of Identification Profiles Identification Profiles and Authentication Access Policy and Identification Profiles Processing Order Other Policy Types Access Log Examples ACL Decision Tags and Policy Groups Enforcing Time-Based and Traffic Volume Acceptable Use Policies, and End User Notifications Defending Against Malware Web Reputation Filters Anti-Malware Scanning Scanning Outbound Traffic Anti-Malware and Reputation in Policies File Reputation Filtering and File Analysis Cisco Advanced Malware Protection File Reputation and Analysis Features Integration with Cisco Cognitive Intelligence Enforcing Acceptable Use Control Settings Controlling Web Usage URL Filtering URL Category Solutions Dynamic Content Analysis Engine Web Application Visibility and Control Enforcing Media Bandwidth Limits Software as a Service (SaaS) Access Control Filtering Adult Content Data Security and Data Loss Prevention Data Security Cisco Data Security Solution Data Security Policy Definitions Data Security Logs Performing Administration and Troubleshooting Monitor the Cisco Web Security Appliance Cisco WSA Reports Monitoring System Activity Through Logs System Administration Tasks Troubleshooting Command Line Interface References Comparing Cisco WSA Models Comparing Cisco SMA Models Overview of Connect, Install, and Configure Deploying the Cisco Web Security Appliance Open Virtualization Format (OVF) Template Mapping Cisco Web Security Appliance Virtual Machine (VM) Ports to Correct Networks Connecting to the Cisco Web Security Virtual Appliance Enabling Layer 4 Traffic Monitor (L4TM) Accessing and Running the System Setup Wizard Reconnecting to the Cisco Web Security Appliance High Availability Overview Hardware Redundancy Introducing Common Address Redundancy Protocol (CARP) Configuring Failover Groups for High Availability Feature Comparison Across Traffic Redirection Options Architecture Scenarios When Deploying Cisco AnyConnect© Secure Mobility Additional course details: Nexus Humans SWSA v3.0-Securing the Web with Cisco Web Security Appliance training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SWSA v3.0-Securing the Web with Cisco Web Security Appliance course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Security analyst, threat hunters, or incident responders Security professionals who work with enterprise and endpoint security tools Overview By the end of the course, you should be able to meet the following objectives: Describe the architecture of a Carbon Black EDR implementation Perform the installation, upgrade, and configuration of the Carbon Black EDR server Describe the purpose and use of multiple datastores in the server Perform live queries across endpoints to gather additional data Perform effective searches across the dataset to find security artifacts related to the endpoints Manage Threat Intelligence Feeds and Watchlists Describe connectors in Carbon Black EDR Troubleshoot server and sensor problems Analyze data found in the Heads-Up Display Manage investigations to group and summarize security incidents and artifacts Perform the different response capabilities available to users in Carbon Black EDR Use the Carbon Black EDR API to automate tasks This three-day, hands-on training course provides you with the knowledge, skills, and tools to achieve competency in installing, configuring, and managing the VMware Carbon Black© EDR? environment. This course introduces you to product features, capabilities, and workflows for managing endpoint security. Hands-on labs enable learners to reinforce topics by performing operations and tasks within the product in a training environment. Course Introduction Introductions and course logistics Course objectives Planning and Architecture Describe the architecture and components of Carbon Black EDR Identify the communication requirements for Carbon Black EDR Server Installation, Upgrade, and Administration Install the Carbon Black EDR server Describe the options during the installation process Install a Carbon Black EDR sensor Confirm data ingestion in the Carbon Black EDR server Identify built-in administration tools Manage sensor groups Manage users and teams Server Datastores Describe the datastores used in Carbon Black EDR Interact with the available datastores Live Query Describe live query capabilities Perform queries across endpoints Searching and Best Practices Describe the capabilities and data available in the process search Perform process searches to find specific endpoint activity Describe the capabilities and data available in the binary search Perform binary searches to find application data Describe the query syntax and advanced use cases Perform advanced queries across the dataset Threat Intelligence Feeds and Watchlists Define Threat Intelligence Feeds Manage the available Threat Intelligence Feeds Describe the use of Watchlists Manage Watchlists in the environment Connectors in Carbon Black EDR Configure connectors in Carbon Black EDR Troubleshoot connectors Troubleshooting Identify the available troubleshooting scripts in the Carbon Black EDR server Run troubleshooting scripts to identify problems Generate a sensor log bundle Identify the location of sensor registry keys Head-Up Display Identify panels relating to endpoint data Analyze endpoint data provided by the panels Identify panels relating to operations data Analyze operations data provided by the panels Identify panels relating to server data Analyze server data provided by the panels Define alert generation in Carbon Black EDR Manage alerts Investigations Describe investigations Explore data used in an investigation Manage investigations Manage investigation events Responding to Endpoint Incidents Describe isolation in Carbon Black EDR Manage isolating endpoints Describe live response capabilities Manage live response sessions Describe hash banning Manage banned hashes Overview of Postman and the Carbon Black EDR API Explain the use of the API Differentiate the APIs available for Carbon Black EDR Explain the purpose of API tokens Create an API token Explain the API URL Create a valid API request Import a collection to Postman Initiate an API request from Postman Perform operations manually using Postman Analyze the use cases for Postman Show basic automation tasks using the API and curl Compare the usage of curl with Postman Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Carbon Black EDR: Install, Configure, Manage [V7.x] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Carbon Black EDR: Install, Configure, Manage [V7.x] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is primarily intended for the following participants: Technical employees using GCP, including customer companies, partners and system integrators deployment engineers, cloud architects, cloud administrators, system engineers , and SysOps/DevOps engineers. Individuals using GCP to create, integrate, or modernize solutions using secure, scalable microservices architectures in hybrid environments. Overview Connect and manage Anthos GKE clusters from GCP Console whether clusters are part of Anthos on Google Cloud or Anthos deployed on VMware. Understand how service mesh proxies are installed, configured and managed. Configure centralized logging, monitoring, tracing, and service visualizations wherever the Anthos GKE clusters are hosted. Understand and configure fine-grained traffic management. Use service mesh security features for service-service authentication, user authentication, and policy-based service authorization. Install a multi-service application spanning multiple clusters in a hybrid environment. Understand how services communicate across clusters. Migrate services between clusters. Install Anthos Config Management, use it to enforce policies, and explain how it can be used across multiple clusters. This two-day instructor-led course prepares students to modernize, manage, and observe their applications using Kubernetes whether the application is deployed on-premises or on Google Cloud Platform (GCP). Through presentations, and hands-on labs, participants explore and deploy using Kubernetes Engine (GKE), GKE Connect, Istio service mesh and Anthos Config Management capabilities that enable operators to work with modern applications even when split among multiple clusters hosted by multiple providers, or on-premises. Anthos Overview Describe challenges of hybrid cloud Discuss modern solutions Describe the Anthos Technology Stack Managing Hybrid Clusters using Kubernetes Engine Understand Anthos GKE hybrid environments, with Admin and User clusters Register and authenticate remote Anthos GKE clusters in GKE Hub View and manage registered clusters, in cloud and on-premises, using GKE Hub View workloads in all clusters from GKE Hub Lab: Managing Hybrid Clusters using Kubernetes Engine Introduction to Service Mesh Understand service mesh, and problems it solves Understand Istio architecture and components Explain Istio on GKE add on and it's lifecycle, vs OSS Istio Understand request network traffic flow in a service mesh Create a GKE cluster, with a service mesh Configure a multi-service application with service mesh Enable external access using an ingress gateway Explain the multi-service example applications: Hipster Shop, and Bookinfo Lab: Installing Open Source Istio on Kubernetes Engine Lab: Installing the Istio on GKE Add-On with Kubernetes Engine Observing Services using Service Mesh Adapters Understand service mesh flexible adapter model Understand service mesh telemetry processing Explain Stackdriver configurations for logging and monitoring Compare telemetry defaults for cloud and on-premises environments Configure and view custom metrics using service mesh View cluster and service metrics with pre-configured dashboards Trace microservice calls with timing data using service mesh adapters Visualize and discover service attributes with service mesh Lab: Telemetry and Observability with Istio Managing Traffic Routing with Service Mesh Understand the service mesh abstract model for traffic management Understand service mesh service discovery and load balancing Review and compare traffic management use cases and configurations Understand ingress configuration using service mesh Visualize traffic routing with live generated requests Configure a service mesh gateway to allow access to services from outside the mesh Apply virtual services and destination rules for version-specific routing Route traffic based on application-layer configuration Shift traffic from one service version to another, with fine-grained control, like a canary deployment Lab: Managing Traffic Routing with Istio and Envoy Managing Policies and Security with Service Mesh Understand authentication and authorization in service mesh Explain mTLS flow for service to service communication Adopt mutual TLS authentication across the service mesh incrementally Enable end-user authentication for the frontend service Use service mesh access control policies to secure access to the frontend service Lab: Managing Policies and Security with Service Mesh Managing Policies using Anthos Config Management Understand the challenge of managing resources across multiple clusters Understand how a Git repository is as a configuration source of truth Explain the Anthos Config Management components, and object lifecycle Install and configure Anthos Config Management, operators, tools, and related Git repository Verify cluster configuration compliance and drift management Update workload configuration using repo changes Lab: Managing Policies in Kubernetes Engine using Anthos Config Configuring Anthos GKE for Multi-Cluster Operation Understand how multiple clusters work together using DNS, root CA, and service discovery Explain service mesh control-plane architectures for multi-cluster Configure a multi-service application using service mesh across multiple clusters with multiple control-planes Configure a multi-service application using service mesh across multiple clusters with a shared control-plane Configure service naming/discovery between clusters Review ServiceEntries for cross-cluster service discovery Migrate workload from a remote cluster to an Anthos GKE cluster Lab: Configuring GKE for Multi-Cluster Operation with Istio Lab: Configuring GKE for Shared Control Plane Multi-Cluster Operation

Overview Effective project managers drive success in every industry! Companies across the UK are looking for professionals who can oversee projects, manage resources, and deliver results efficiently. With the growing need for skilled project leaders, now is the perfect time to gain the expertise employers value and set yourself up for a rewarding career! After successful completion of this Project Management course you can acquire the required skills in this sector. You’ll learn essential techniques for planning, executing and delivering projects effectively. Learn key skills like risk management, budgeting, scheduling, team leadership, and communication. This course provides practical knowledge and real-world examples to help you manage projects of any size with confidence and succeed in your career. So enroll in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Description The Project Management course teaches key skills in planning, executing, and leading projects, including risk management, budgeting, and scheduling. Ideal for anyone looking to start or advance their career in project management. Course Curriculum 10 sections • 10 lectures • 04:34:00 total length •Module 01: Introduction to Project Management •Module 02: PMBOK and PMI •Module 03: Global Project Management •Module 04: Project Life Cycle •Module 05: Time Management •Module 06: Quality Management •Module 07: Effective Planning & Scheduling •Module 08: Human Resource Management •Module 09: Performance Management •Module 10: Talent Management Who is This course for? This course is perfect for anyone looking to build a career in project management or those wanting to enhance their existing skills. Whether you're a beginner, a professional looking to advance, or someone who wants to take on more leadership responsibilities in managing projects, this course will provide the essential knowledge and tools to succeed. Requirements Our Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Completing this course will strengthen your CV and open up various roles in project management across industries. Project Coordinator Project Administrator Junior Project Manager Project Manager Senior Project Manager Project Management Director

The Sales Accelerator programme is a fresh approach to improving business development productivity. It focuses on identifying and using a series of business productivity metrics in order to build a clear action plan for improving sales results - typically within 90 days. The metrics are grouped under three headings: The basic principle is that a small improvement in each area can lead to a significant increase in sales results and productivity. And the object of the programme is to show how best to achieve that. The programme therefore looks at each of these three areas in turn, spending a day on each. Suitable for any and all businesses and all levels of experience and expertise, this is a remarkably practical and hands-on programme. During the workshop, participants discuss, review and apply many proven sales and marketing techniques and personal selling ideas. The goal is to generate and commit to changes and actions that can lead to a 10-30% increase in the next three to six months. There's also a consultancy option, rather than the workshop-based programme. See below for details. Day one - Activity Key objective This first module introduces the Sales Accelerator model. The goal here is to show participants how to increase their pro-active activity levels by around 10%. It covers all aspects of creating new business opportunities, from existing customers and non-customers alike, and is linked to personal activity improvement goals. Main elements Improve the productivity, accuracy and effectiveness of your business approach by using new and unique models and techniques. Different methods of creating and generating new business opportunities in the short, medium and long term. This includes sourcing new business, up-selling, cross-selling, warm calling and gaining referrals. Using organised persistence to track and build new customer revenue. Managing your sales time effectively. Key learning points Sales productivity - understand the dynamics of increasing the combination of activity levels, deal value and conversion rate of proposals/quotations to orders and implement an improvement plan. Sales goal setting: setting business development objectives for quantity and quality - plus tips and tricks of top performers. Maintain a peak activity level, on a consistent basis using 'organised persistence' and structured business development tracking methodology. How to prioritise opportunities and manage your time when sourcing new business. Identify potential new customers - and particularly the decision-makers and influencers - with greater accuracy. Make outbound business or appointment calls with improved confidence, control and results. Day two - Value Key objective To be able to better anticipate, identify, create, and develop business opportunities using a customer / client-focused communication-based business model and consultative skills. Main elements How to develop sales more effectively from new and existing customers; and managing the first appointment with a new customer. Use structured and assertive drawing-out skills to identify, develop and formalise business opportunities and to gain commitment. How to better position your company and your products and services against your main competitors. Create and deliver persuasive business messages based on specific need areas, criteria and value. Key learning points Advanced consultative selling - use a variety of structured and advanced questioning techniques to confidently and efficiently uncover opportunities, need areas and business criteria - confidently and efficiently. Involve the customer/client at all times, and to a far greater degree, and keep better control of business development process. Value message - differentiate your solutions clearly and accurately with customer/client-matched value statements. Presenting the right USPs, features and benefits and making them relevant and real to the customer. Qualification and reading buying signals. Day three (held around four weeks after the first module) - Conversion Key objective This module looks at how to improve the final qualification, progression and conversion of opportunities in your sales pipeline. Also includes price negotiation, overcoming objections and obstacles to gaining agreement. The module begins with a learning review, sharing participants' experiences over the last four weeks in applying the new techniques and skills acquired during the first two modules. This is an opportunity to revisit particularly challenging areas as well as to share and celebrate successes. Main elements Structuring and preparing for negotiating a deal and knowing when and how to move into the 'end-game' mode. Anticipate and answer customer objections and questions more confidently. Build more credibility and proof into your business process to reduce 'buyer's remorse' and speed-up decision-making. Being more assertive and developing better instincts and strategic thinking in progressing quotations and proposals. Key learning points Smart ways to position price, emphasise value and be a strong player without being the cheapest. Becoming more assertive in closing deals, and the importance of organised follow-up on the telephone. Qualify pipeline opportunities with more accuracy, using a proven check-list. Use an 'option generator' to simplify complex proposals, increase business value and close business faster. Writing more effective sales proposal documents and quotations. How best to draw-out, understand, isolate and answer customer objections, negotiate points and concerns. Practical methods of asking for agreement and closing a sale

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