10457 Communication courses in Viewpark delivered Online

Course Overview The Spanish Language Course for Beginners offers a comprehensive introduction to the fundamentals of Spanish, designed to build confidence in speaking, listening, reading, and writing. Throughout the course, learners will explore essential vocabulary, grammar structures, conversational phrases, and cultural insights, enabling them to engage in everyday communication. Whether for travel, work, or personal enrichment, this course provides valuable linguistic skills that can open doors to new opportunities and global connections. By the end of the programme, learners will be able to hold basic conversations, understand common expressions, and construct simple sentences with ease. The course is structured to encourage gradual progression, ensuring that each topic builds upon the last to create a strong language foundation. With its learner-friendly approach, this course is ideal for anyone wishing to begin their Spanish learning journey and gain skills that are applicable in real-world settings and further language studies. Course Description This Spanish Language Course for Beginners delves into key topics such as basic greetings, introductions, numbers, common verbs, sentence construction, and everyday conversational scenarios. Learners will engage with structured lessons that combine vocabulary acquisition with grammar explanations, pronunciation tips, and listening exercises. The course also integrates cultural elements, offering valuable context about Spanish-speaking countries and customs, enhancing both language and intercultural competence. Through a thoughtfully designed curriculum, participants will develop fundamental skills in reading short texts, writing simple paragraphs, and participating in elementary conversations. The learning experience is designed to be engaging and accessible, with clear progression from simple to more complex structures. Learners will gain the essential knowledge required to communicate at a beginner level, setting a strong foundation for further study or interaction in Spanish-speaking environments. Whether for travel, academic aspirations, or broadening global understanding, this course offers a highly rewarding learning opportunity. Course Modules Module 01: Lesson 1 Module 02: Lesson 2 Module 03: Lesson 3 Module 04: Lesson 4 Module 05: Lesson 5 Module 06: Lesson 6 Module 07: Lesson 7 Module 08: Lesson 8 Module 09: Lesson 9 (See full curriculum) Who is this course for? Individuals seeking to develop conversational Spanish skills for travel, work, or social purposes. Professionals aiming to enhance their language abilities for career advancement or global collaboration. Beginners with an interest in learning a new language and exploring Spanish culture. Students preparing for further education in Spanish language studies. Enthusiasts wishing to build a multilingual skill set to enrich personal or professional life. Career Path Customer service roles within multinational companies. Hospitality and tourism industries. Language support roles in education and administrative sectors. Community liaison and outreach positions in diverse communities. Entry-level translation and interpretation services. International business and cultural exchange programmes.

Course Overview The 120 Hours TEFL (TESOL) Masterclass is a comprehensive programme designed for individuals aspiring to teach English as a foreign or second language. This course provides a robust foundation in teaching methodologies, linguistics, grammar, pronunciation, and classroom management. Learners will develop the confidence and competence needed to deliver engaging and effective English lessons across diverse cultural and educational settings. By the end of the course, participants will be equipped with the theoretical knowledge and instructional strategies to teach English successfully to learners of all ages and proficiency levels. This qualification opens the door to teaching opportunities worldwide, enhancing employability in an ever-expanding global market. Whether seeking to start a new career, travel while teaching, or advance existing skills, this course offers valuable expertise and an internationally recognised credential. Course Description This professionally structured TEFL (TESOL) Masterclass covers all the essential aspects of English language teaching. Modules explore topics such as second language acquisition, teaching receptive and productive skills, lesson planning, classroom management, and the integration of technology into teaching. Learners will gain a solid grounding in linguistics, master techniques for teaching grammar, vocabulary, pronunciation, and discover innovative ways to motivate students through games and activities. Throughout the course, participants will build essential skills for creating dynamic learning environments and adapting teaching methods to different learner needs. With a focus on academic excellence and professional development, this course prepares learners for a rewarding career in English language teaching across schools, private institutions, and online platforms. Upon completion, learners will possess a deep understanding of English teaching practices, ready to inspire students and contribute meaningfully to educational communities around the world. Course Modules Module 01: Introduction to English Language Teaching and Learning Module 02: Linguistics Module 03: English Pronunciation Module 04: Teaching Grammar and Vocabulary Module 05: Language Teaching Methodologies Module 06: Teaching Receptive Skills: Reading Module 07: Teaching Productive Skills: Writing Module 08: Teaching Receptive Skills: Listening Module 09: Teaching Productive Skills: Speaking Module 10: Lesson Planning Module 11: Use of Games and Activities Module 12: Technology in Second Language Teaching Learning Module 13: Classroom Management and Student Motivation Module 14: Teaching English: Situational Approach Module 15: Professional Development and Employment (See full curriculum) Who is this course for? Individuals seeking to teach English to speakers of other languages. Professionals aiming to transition into the education sector or broaden their teaching credentials. Beginners with an interest in English language teaching and global communication. Travellers and expatriates looking to pursue international teaching opportunities. Recent graduates considering a career in education and language instruction. Career Path English as a Foreign Language (EFL) Teacher English as a Second Language (ESL) Instructor Online English Tutor Academic English Teacher English Language Programme Coordinator English Curriculum Developer Private Language Institute Teacher International School English Teacher

If chasing payments without sounding like a debt collector is your idea of a good time, this Credit Controller Training Course might just be your professional soulmate. Designed for those looking to refine their approach to credit control, this online course takes a structured look at the key responsibilities of credit controllers—from assessing credit risk to managing overdue accounts and improving cash flow. It’s all delivered in a format that fits neatly into your schedule, with no awkward role-plays or fluorescent-lit classrooms in sight. With a sharp focus on clarity, strategy, and communication, the course offers valuable insights into setting credit limits, working with accounting systems, and ensuring debt recovery remains firm but fair. You’ll gain confidence in crafting polite but persuasive correspondence, understanding credit policies, and handling disputes without raising blood pressure—yours or theirs. Whether you're new to credit control or want to polish up your existing approach, this course offers the knowledge you need, minus the fluff and buzzwords. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Introduction to Financial Management Module 02: Fundamentals of Budgeting Module 03: The Balance Sheet Module 04: The Income Statement Module 05: The Cash Flow Statement Module 06: Statement of Stockholders' Equity Module 07: Analysing and Interpreting Financial Statements Module 08: Inter-Relationship Between all the Financial Statements Module 09: International Aspects of Financial Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Credit Controller training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Credit Controller training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Prepare to make a difference with Learning Support Assistant Training. Equip yourself with the skills needed to effectively support students and enhance their learning experience.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for the professional tasked with implementing, designing, architecting, installing, and configuring Symantec Client Management Suite (CMS) to manage the software and hardware in their company. Overview At the completion of the course, you will be able to: Identify the types of information you need to collect to help determine what type of CMS configuration to implement. Install Client Management Suite. Discover and import computer and user resources that you want to manage. Deploy the Symantec Management Agent and plug-ins. Create Organizational Views and Groups and assign resources to them. Create and configure policies, tasks, and jobs and assign them to targets. Troubleshoot common problems with installation and managing of Client Management Suite. Creating reports and installing and configuring IT Analytics. This course teaches students theory and concepts, and provides technical know-how on implementing Client Management Suite. Course Introduction Course objectives Course overview Lab environment introduction Understanding the Symantec Management Platform Introducing the Symantec Management Platform Symantec management Platform components used by Client Management Suite Symantec Management Platform concepts How Client Management Suite works Architecture of Client Management Suite Understanding Architecture Hardware Recommendations Installing and configuring Client Management Suite Installing and using the Symantec Installation Manager Installing the Notification Server, suite and solution software The Symantec Management Console Accessing the Symantec Management Console Getting to know the Symantec Management Console Configuring the Notification Server after installation Getting to know the ITMS Management views Discovering resources Introducing resource discovery methods Importing resources from Microsoft Active Directory Discovering computers using domain resource discovery Discovering network resources using Network Discovery Creating and Managing Organizational Views and Groups Learning about organizational views and groups Creating custom organizational views and groups Managing organizational views and groups Installing and Configuring the Agents and Plug-ins Managing computers with the Symantec Management Agent Installing the Symantec Management Agent Verifying the Symantec Management Agent installation Configuring the Symantec Management Agent settings Introducing solution plug-ins for the Symantec Management Agent Upgrading Client Management Suite Introducing agent, Notification Server and site server communications Introducing Notification Server event queues Resource Filters Introducing resource filters Managing and working with existing filters Creating and modifying filters Filters and Targets Introducing targets Working with targets in the computer management view Policies Getting to know policies Understanding user-based policies Understanding how the Symantec Management Agent receives policies Configuring automation policies Managing shared schedules Creating and Managing Tasks and Jobs Overview of task management Creating and scheduling tasks and jobs Task management communication and processing Security Learning about security Managing user accounts, security roles, and privileges Managing permissions Reporting Introducing reports Using and creating classic reports Configuring and using IT Analytics Site Management Introducing site management Managing sites, subnets and site servers Reviewing site server plug-ins to the Symantec Management Agent Configuring site services Cloud-enabled Management (CeM) Introducing Cloud-enabled Management (CeM) Understanding the cloud-enabled agent Preparing the Notification Server and agents for CeM Configuring site management for CeM Installing and Configuring the SMP Internet Gateway and configuring a CeM Settings policy Configuring the SMP Internet Gateway with the SMP IG Manager Configuring the CeM Settings policy Creating a cloud-enabled agent installation package Installing a cloud-enabled agent from a package Replication Understanding replication Setting up and configuring replication Running replication Hierarchy Understanding hierarchy Setting up a Notification Server hierarchy Configuring hierarchy replication Changing the hierarchy topology Migration Migrating Symantec Management Platform Agent registration (trust)Post installation checklist Readiness checklist for CMS Migration Post migration checklist for a CMS Migration Migrating from 6.x to 7.6 Migrating from 7.x to 7.6 Troubleshooting Learning about Symantec Management Platform troubleshooting tools Using NSConfigurator Using Remote Altiris Agent Diagnostics Introducing Notification Server event queues Troubleshooting Cloud-enabled Management (CeM) Backing up the server and database Symantec Management Platform components needed for recovery Backing up the IIS default web site virtual directories Backing up the Configuration Management Database Customizing the Console Customizing the Symantec Management Console Personalizing the Symantec Management Console SQL Basics Learning SQL basics Obtaining Technical Support from Symantec Using self-help resources Obtaining customer support Additional course details: Nexus Humans Symantec Management Suite 7.6 - Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Symantec Management Suite 7.6 - Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Those who will provide container orchestration management in the AWS Cloud including: DevOps engineers Systems administrators Overview In this course, you will learn to: Review and examine containers, Kubernetes and Amazon EKS fundamentals and the impact of containers on workflows. Build an Amazon EKS cluster by selecting the correct compute resources to support worker nodes. Secure your environment with AWS Identity and Access Management (IAM) authentication by creating an Amazon EKS service role for your cluster Deploy an application on the cluster. Publish container images to ECR and secure access via IAM policy. Automate and deploy applications, examine automation tools and pipelines. Create a GitOps pipeline using WeaveFlux. Collect monitoring data through metrics, logs, tracing with AWS X-Ray and identify metrics for performance tuning. Review scenarios where bottlenecks require the best scaling approach using horizontal or vertical scaling. Assess the tradeoffs between efficiency, resiliency, and cost and impact for tuning one over the other. Describe and outline a holistic, iterative approach to optimizing your environment. Design for cost, efficiency, and resiliency. Configure the AWS networking services to support the cluster. Describe how EKS/Amazon Virtual Private Cloud (VPC) functions and simplifies inter-node communications. Describe the function of VPC Container Network Interface (CNI). Review the benefits of a service mesh. Upgrade your Kubernetes, Amazon EKS, and third party tools Amazon EKS makes it easy for you to run Kubernetes on AWS without needing to install, operate, and maintain your own Kubernetes control plane. In this course, you will learn container management and orchestration for Kubernetes using Amazon EKS. You will build an Amazon EKS cluster, configure the environment, deploy the cluster, and then add applications to your cluster. You will manage container images using Amazon Elastic Container Registry (ECR) and learn how to automate application deployment. You will deploy applications using CI/CD tools. You will learn how to monitor and scale your environment by using metrics, logging, tracing, and horizontal/vertical scaling. You will learn how to design and manage a large container environment by designing for efficiency, cost, and resiliency. You will configure AWS networking services to support the cluster and learn how to secure your Amazon EKS environment. Module 0: Course Introduction Course preparation activities and agenda Module 1: Container Fundamentals Best practices for building applications Container fundamentals Components of a container Module 2: Kubernetes Fundamentals Container orchestration Kubernetes objects Kubernetes internals Preparing for Lab 1: Deploying Kubernetes Pods Module 3: Amazon EKS Fundamentals Introduction to Amazon EKS Amazon EKS control plane Amazon EKS data plane Fundamentals of Amazon EKS security Amazon EKS API Module 4: Building an Amazon EKS Cluster Configuring your environment Creating an Amazon EKS cluster Demo: Configuring and deploying clusters in the AWS Management Console Working with eksctl Preparing for Lab 2: Building an Amazon EKS Cluster Module 5: Deploying Applications to Your Amazon EKS Cluster Configuring Amazon Elastic Container Registry (Amazon ECR) Demo: Configuring Amazon ECR Deploying applications with Helm Demo: Deploying applications with Helm Continuous deployment in Amazon EKS GitOps and Amazon EKS Preparing for Lab 3: Deploying App Module 6: Configuring Observability in Amazon EKS Configuring observability in an Amazon EKS cluster Collecting metrics Using metrics for automatic scaling Managing logs Application tracing in Amazon EKS Gaining and applying insight from observability Preparing for Lab 4: Monitoring Amazon EKS Module 7: Balancing Efficiency, Resilience, and Cost Optimization in Amazon EKS The high level overview Designing for resilience Designing for cost optimization Designing for efficiency Module 8: Managing Networking in Amazon EKS Review: Networking in AWS Communicating in Amazon EKS Managing your IP space Deploying a service mesh Preparing for Lab 5: Exploring Amazon EKS Communication Module 9: Managing Authentication and Authorization in Amazon EKS Understanding the AWS shared responsibility model Authentication and authorization Managing IAM and RBAC Demo: Customizing RBAC roles Managing pod permissions using RBAC service accounts Module 10: Implementing Secure Workflows Securing cluster endpoint access Improving the security of your workflows Improving host and network security Managing secrets Preparing for Lab 6: Securing Amazon EKS Module 11: Managing Upgrades in Amazon EKS Planning for an upgrade Upgrading your Kubernetes version Amazon EKS platform versions Additional course details: Nexus Humans Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Running Containers on Amazon Elastic Kubernetes Service (Amazon EKS) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Master Emotional Intelligence for Crucial Moments Course Overview: "Master Emotional Intelligence for Crucial Moments" is an in-depth course designed to enhance your emotional intelligence (EQ) to handle critical situations with clarity and confidence. Throughout this course, you will develop the skills to manage your emotions effectively, understand others’ emotions, and use these insights to navigate complex interactions. Learners will explore key emotional intelligence concepts, gaining the ability to apply them during high-pressure moments. This course equips you with the tools to improve decision-making, strengthen leadership qualities, and handle crises with emotional composure. By the end, you’ll be able to influence outcomes positively in both personal and professional settings, enhancing your overall interpersonal effectiveness. Course Description: This course offers comprehensive insights into mastering emotional intelligence, focusing on its application during crucial moments. You will explore how EQ can be used to pause and reflect, understand emotional triggers, and manage stress in critical situations. Topics such as taming emotional responses, using EQ in leadership, and emotional regulation in times of crisis are central to the course. Learners will engage with various tools and strategies that support emotional self-awareness, empathy, and leadership. By developing these skills, learners will gain an enhanced ability to maintain composure, inspire others, and lead with emotional intelligence in high-stakes environments. This course provides essential skills for those aiming to excel in leadership, communication, and conflict resolution, ensuring they remain calm and focused in the most challenging moments. Master Emotional Intelligence for Crucial Moments Curriculum: Module 01: The Crucial EQ Moment - It's In The Pause Module 02: Use Emotional Intelligence To Tame Your Brain And Cope During Crises Module 03: Emotionally Intelligent Leadership In Action (See full curriculum) Who is this course for? Individuals seeking to enhance their emotional intelligence for career growth. Professionals aiming to improve leadership and crisis management skills. Beginners with an interest in emotional intelligence and personal development. Anyone looking to strengthen their interpersonal skills in high-pressure situations. Career Path: Leadership Roles Conflict Resolution Specialist Human Resources Manager Executive Coach Organisational Development Consultant Crisis Management Advisor

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Report Writing Course Overview This comprehensive course in report writing is designed to equip learners with the skills needed to write clear, structured, and effective reports in any professional setting. Covering essential topics such as planning, research, writing, and presentation, the course provides a solid foundation for producing high-quality reports. Learners will develop an understanding of grammar, punctuation, and the use of visual aids, such as tables and graphs, to enhance their reports. By the end of the course, participants will have the ability to create well-structured, concise, and informative reports suited to various industries. Course Description The course delves into the core principles of report writing, beginning with an introduction to the basics and progressing through the stages of planning, preparation, and writing. Learners will explore research techniques and how to collect relevant information effectively. Emphasis is placed on developing an organised structure for reports and revising for clarity and accuracy. The course also covers the technical aspects of grammar and punctuation, the inclusion of visual data, and proposal writing, enabling learners to present their findings professionally. With guidance on creative thinking, learners will refine their ability to approach report writing with a strategic mindset, ensuring their work is impactful and relevant in any workplace. Report Writing Curriculum Module 01: The Basics of Report Writing Module 02: Planning for Report Writing Module 03: Preparation for Report Writing Module 04: Research and Information Collection Module 05: Writing and Revising the Report Module 06: English Grammar and Punctuation Guide for Report Writing Module 07: Using Tables, Charts and Graphs in a Report Module 08: Proposal Writing Module 09: Presentation of the Report Module 10: Developing Creative Thinking and Creativity Module 11: Quick Check While Writing a Report (See full curriculum) Who is this course for? Individuals seeking to improve their report writing skills. Professionals aiming to enhance their report presentation abilities. Beginners with an interest in learning effective report writing. Those wishing to develop the skills necessary for clear communication in the workplace. Career Path Report Writer Business Analyst Technical Writer Project Manager Administrative Support Research Assistant

Proofreading & Copyediting Level 5 Course Overview This Proofreading & Copyediting Level 5 course offers an in-depth understanding of the essential skills required for proofreading and copyediting. Learners will explore key techniques for enhancing text accuracy, consistency, and clarity. Through detailed lessons, this course covers proofreading basics, the application of style guides, grammatical rules, and the intricacies of copyediting. Learners will also gain knowledge in legal checks and how to develop a successful career in this field. By the end of the course, participants will have a solid foundation in proofreading and editing, enabling them to produce high-quality written content that meets industry standards. Course Description This comprehensive course dives into the world of proofreading and copyediting, focusing on fundamental skills and advanced techniques. Learners will examine key concepts like applying style guides, understanding grammar rules, and maintaining text accuracy. Modules cover proofreading both on paper and on-screen, copyediting for language use, accuracy, and legal checks. A significant part of the course involves developing an understanding of professional editing practices, which will enable learners to work in various industries such as publishing, marketing, and legal sectors. The course structure is designed to offer a gradual progression, helping learners to refine their skills and gain confidence in producing error-free and well-polished content. Proofreading & Copyediting Level 5 Curriculum Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing – The Use of Language Module 08: Copy-Editing – Checking Accuracy and Facts Module 09: Copy-Editing – The Beginning and The End Module 10: Copy-Editing – Legal Checks Module 11: Finding Work and Developing Your Career (See full curriculum) Who is this course for? Individuals seeking to improve their proofreading and editing skills. Professionals aiming to advance in editing and publishing careers. Beginners with an interest in editing and writing industries. Anyone seeking to refine their written communication. Career Path Proofreader Copyeditor Content Editor Publishing Assistant Editorial Assistant Freelance Proofreader/Copyeditor Legal Proofreader Publishing Manager