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This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers. How long will it take me to achieve this qualification? This qualification is classroom-based and usually achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed. How is the qualification assessed? Through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Medical Assistants have become all the craze in the United Kingdom. You can check out this course bundle with our top medical assistant related courses to get a comprehensive training in the field.

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A Practical Introduction to Conflict Management for Project Managers

Through the Self Esteem and Assertiveness Skills you will learn techniques to build self-esteem, think positive thoughts and ignore negative ones. This course teaches how to set goals, stick to them and enjoy the rewards. You'll learn to recognise the signs of unhelpful, unreal thoughts that undermine your confidence. As you recognise them, you'll also learn ways to replace them with thoughts and actions that support you in getting what you really want. This course will teach you to discover your own personal worth, how to use effective body language, how to express disagreement in a positive manner, how to speak with confidence, how to say 'no' without offending and much more. Who is this course for? Self Esteem and Assertiveness Skills is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Self Esteem and Assertiveness Skills is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Self Esteem and Assertiveness Skills Course Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Final Exam Final Exam- Self Esteem and Assertiveness Skills Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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Teaching Assistant Complete Course Overview  A teaching assistant is responsible for supporting both the students and the teacher in the learning process. Without adequate skills and knowledge, this job can be overwhelming. So, before you seek a career as a teaching assistant, prepare yourself first. The Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia) is here to help you out. It will assist you in acquiring the key skills and expertise to become a proficient teaching assistant.  The course is designed to provide the current and future teaching assistants with quality training. In this course, you will learn the strategies to maintain the school policies. The easy-to-follow modules will help you develop the essential expertise to design curriculums, conduct assessments and monitoring. You will grasp the techniques to create a healthy learning environment for the students. From the informative modules, you will be able to enrich your understanding of ADHD and dyslexia. In addition, this course will teach you how to support SEN students. After the successful completion of this TA course, you will receive a valuable certificate. This certificate will enrich your resume and increase your employability. Enrol now and start preparing for a promising career. Learning Outcomes Learn how to work with school and its policies Develop the essential knowledge to design curriculums, conduct assessment and monitoring Understand how to provide the best learning environment for the students Grasp the techniques to promote child development and support SEN students Build the competence to deal with autistic individuals Enrich your knowledge and understanding of ADHD Know how to support children with dyslexia Who is the Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia) Course for? This Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia) course is for individuals who want to pursue a career in the teaching sector. This course will also be highly beneficial in career development for the current teaching assistants.  Why Choose this Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path The Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia) is a useful qualification to possess, especially to people with careers in: Teaching Assistant SEN Teacher Social Worker Teaching Assistant Module 01: Teaching Assistant Overview 00:23:00 Module 02: Professional Developments for a TA 00:29:00 Module 03: Working with the School and Its Policies 00:26:00 Module 04: Discussion on Curriculum, Assessment and Monitoring 00:25:00 Module 05: Providing the Best Learning Environment 00:20:00 Module 06: Learn to Implement ICT, Literacy and Numeracy Development Processes as a TA 00:16:00 Module 07: Child Development and the SEN Support 00:18:00 Module 08: Understanding Behaviour & Relationships as a TA 00:21:00 Module 09: Experienced TAs Maintain Strong Communications with the Students 00:16:00 Module 10: Career Prospects for TAs in the UK 00:25:00 SEN Teaching Module 01: Special Education Needs (SEN) An Overview 00:08:00 Module 02: SEN Support 00:12:00 Module 03: High Quality Teaching for Pupils with SEN 00:09:00 Module 04: SEN Teaching Methodologies 00:20:00 Module 05: Communication and Interaction 00:16:00 Module 06: Cognition and Learning 00:20:00 Module 07: Social, Emotional and Mental Health Difficulties 00:11:00 Module 08: Sensory or Physical Needs 00:15:00 Module 09: Working in Partnership 00:09:00 Autism Awareness Module 01: Autism Spectrum Disorder (ASD) 00:25:00 Module 02: Learning Difficulties Related to Autism 00:23:00 Module 03: Autism Diagnosis 00:16:00 Module 04: Cognitive Approaches in Autism 00:17:00 Module 05: Dealing with Autistic Individuals 00:22:00 Module 06: Other Considerations for Dealing with Autistic Individuals 00:19:00 Module 07: Engagement in Autism Awareness 00:13:00 ADHD Awareness Module 01: Introduction to ADHD 00:13:00 Module 02: ADHD in Young and Adults 00:19:00 Module 03: ADHD in Family Settings 00:12:00 Module 04: ADHD in Educational Settings and Parent Training 00:19:00 Module 05: ADHD and Attention Difficulties 00:15:00 Module 06: Cognitive Approaches in ADHD 00:16:00 Module 07: The Organisation of Care for ADHD 00:21:00 Dyslexia Module 01: Introduction to Dyslexia 00:18:00 Module 02: Dyslexia and Learning Difficulties 00:18:00 Module 03: Dyslexia in the School 00:23:00 Module 04: Cognitive Approaches in Dyslexia 00:16:00 Module 05: The Legal Rights of Dyslexics 00:14:00 Mock Exam Mock Exam - Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia) 00:20:00 Final Exam Final Exam - Teaching Assistant Complete Course (TA, SEN, Autism, ADHD & Dyslexia) 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Through creative writing, you can clarify your thoughts and emotions more effectively. You can hook the readers and communicate your ideas authentically. Reach out to the world with your fascinating stories by taking this Creative Writing course. This Creative Writing course will enhance your ability to think outside the box. It will show you the process of novel writing, non-fiction writing and creating fictional characters. Besides, the course will guide you through writing horror, thriller and murder stories. You'll also learn about children's story writing, poetry writing and business writing. Finally, you'll explore how to edit, evaluate and publish your stories. This course will help you to become more creative in your writing. So enrol today and take steps to excel in a creative writing career. Learning Objectives Enhance your creative writing skills Understand the process of novel writing Explore what makes excellent non-fiction writing Learn to create fictional characters in your stories Be able to write realistic dialogues Learn the fundamentals of writing poetry Enrich your knowledge of business writing Know how to edit, evaluate and publish your stories Who is this Course for? This Creative Writing course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of creative writing or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course, however, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Creative Writing course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Creative Writing course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Copy editor Creative consultant Content writer Copywriter Journalist Writer Course Curriculum Module 01: Introduction to Creative Writing Introduction to Creative Writing 00:13:00 Module 02: The Development of Creative Writing The Development of Creative Writing 00:16:00 Module 03: Novel Writing Novel Writing 00:18:00 Module 04: Writing Non-Fiction Writing Non-Fiction 00:16:00 Module 05: Creating Fictional Characters Creating Fictional Characters 00:29:00 Module 06: Writing Realistic Dialogue Writing Realistic Dialogue 00:14:00 Module 07: Writing Horrors, Thriller and Murder Stories Writing Horrors, Thriller and Murder Stories 00:21:00 Module 08: Writing for Children Writing for Children 00:16:00 Module 09: Writing Poetry Writing Poetry 00:19:00 Writing Poetry 00:19:00 Module 10: Proposal Writing Proposal Writing 00:27:00 Module 11: Critical Thinking Critical Thinking 00:15:00 Module 12: Business Writing Business Writing 00:25:00 Module 13: Other Writings Other Writings 00:28:00 Module 14: Editing, Evaluating and Getting Published Editing, Evaluating and Getting Published 00:24:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00