10575 Communication courses in Matlock delivered Online

Get Noticed By Recruiters in this Hiring Season by Developing Your Skills! Make a strong base as a teaching assistant and bright enough your education and training proficiency through a certified Level 4 Certificate for Higher Level Teaching Assistants (RQF) Qualifications. This Level 4 Certificate for Higher Level Teaching Assistants (RQF) course is awarded by an established Ofqual-regulated Awarding Organisation named Focus Awards Limited, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start or succeed in a successful teaching career. This most engaging Level 4 Certificate for Higher Level Teaching Assistants (RQF) course assures both professional and certified qualifications for you. With the special course materials that are online and accessible 24/7 from anywhere in the globe, you will be able to master the A-Z of education and training. The contents are designed to equip you with a fundamental and advanced understanding of all aspects of teaching and management, such as communication, relationship building, decision-making processes, innovation, and much more! It will also provide you with a prestigious acknowledgement that allows you to start or succeed in a successful teaching career. Enrol now and be a top-notch teaching professional!!! Why is this Level 4 Certificate for Higher Level Teaching Assistants (RQF)Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 days Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. Benefits you will gain from this Level 4 Certificate for Higher Level Teaching Assistants (RQF) course : Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit Qualification Summary Qualification type: Focus Awards Level 4 Award Qualification title: Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 87 Total Qualification Time (TQT): 360 Qualification number (QN): 601/8533/8 Course Curriculum Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) course comprises seven mandatory units. These are as follows: Awareness of special educational needs Child development and welfare Curriculum planning, delivery and assessment Developing skills to promote positive working relationships Promoting positive behaviour in children and young people Providing support for individual learners and small groups Understand the Higher Level Teaching Assistant role ****Qualification Curriculum**** **Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF)** Unit 1: Understand the Higher Level Teaching Assistant role Unit 2: Child development and welfare Unit 3: Awareness of special educational needs Unit 4: Promoting Positive Behaviour in Children and Young People Unit 5: Providing support for individual learners and small groups Unit 6: Developing skills to promote positive working relationships Unit 7: Curriculum planning, delivery and assessment Learning Outcomes What skills will I gain from this Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course? Inclusive Teaching and Learning Teaching, Learning and Assessment Approaches Providing opportunities for English, Maths, ICT and Wider Skills Theories of Learning Communication Induction, Icebreakers and Ground Rules Creating a Scheme of Work Devising an Inclusive Teaching and Learning Plan (Session Plan) Understand the Higher Level Teaching Assistant role Self-Evaluation and Continuing Professional Development Learning Duration Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 87. Total Qualification Time for this qualification is 360 hours. The total credit value for this qualification is 36 Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorial or supervision of a learner, tutor, trainer or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 3: In Unit 3, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work products evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) from Focus Awards Limited. Who is this course for? You will have the ability to accomplish a lot of things with this course certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student Requirements The Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) course does not have any specific entry requirements for students. However, you must be at least 16 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment Career path You will have the ability to accomplish a lot of things with this course certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

Step into a world where learning differences are understood, not overlooked. The SEN Teaching Assistant and SENCO Training Diploma With Complete Career Guide Course is designed for those who want to make a meaningful impact in the lives of pupils with special educational needs. Whether you're supporting one child or guiding a classroom, this course gives you the tools to better understand learning challenges and work alongside teaching staff to meet each pupil’s needs. All content is online, easy to follow, and designed with real classroom settings in mind—without needing to set foot in one. This training includes everything from SEN teaching techniques to the responsibilities of a SENCO. With rising demand across the UK for SEN roles, there’s no better time to learn the theory and approaches behind the scenes. Gain confidence, know the policies, and learn how to support behaviour, emotional needs, and learning difficulties—all from your device. The course also includes a complete guide to roles, duties, and progression routes within the SEN education sector. Perfect for anyone ready to contribute meaningfully in schools while learning at their own pace. Key Features: CPD Certified SEN Teaching Assistant and SENCO Training Diploma With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Special Education Needs (SEN): An Overview Module 02: SEN Support Module 03: High-Quality Teaching for Pupils with SEN Module 04: SEN Teaching Methodologies Module 05: Communication and Interaction Module 06: Cognition and Learning Module 07: Social, Emotional and Mental Health Difficulties Module 08: Sensory or Physical Needs Module 09: The SENCO Role in Policy and Practice Module 10: Roles and Responsibilities within whole School SEN Co-ordination Module 11: The SENCO and the Senior Leadership Team Module 12: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 13: Developing Relationships with Pupils and Parents Module 14: SENCO's Role in Leading and Managing SEND Administration Module 15: Challenges and Opportunities Module 16: Developing Inclusive Practice and the Future SENCO Role ________________________________________________________________________ Complete Career Guide for SEN Teaching Assistant and SENCO Training Diploma : This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the SEN Teaching Assistant sector. In addition to mastering the essentials of SEN Teaching Assistant, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in SEN Teaching Assistant. Your dream career starts here! List of career guide courses included in SEN Teaching Assistant and SENCO Training Diploma With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Understand the fundamental principles of Special Education Needs (SEN). Implement effective SEN support strategies in an educational setting. Apply high-quality teaching methods tailored to pupils with SEN. Employ diverse teaching methodologies suitable for SEN learners. Enhance communication and interaction skills for pupils with SEN. Demonstrate proficiency in managing and addressing social, emotional, and mental health difficulties in SEN students. Accreditation All of our courses, including the SEN Teaching Assistant and SENCO Training Diploma With Complete Career Guide course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your SEN Teaching Assistant and SENCO Training Diploma With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring SEN Teaching Assistants and SENCOs. Educators seeking to enhance their SEN support skills. Individuals interested in understanding SEN teaching methodologies. Professionals looking to take on the SENCO role within schools. Career path SEN Teaching Assistant - £18K to 25K/year. SEN Coordinator (SENCO) - £30K to 45K/year. Educational Inclusion Officer - £25K to 35K/year. Special Educational Needs Teacher - £25K to 40K/year. Behaviour Mentor - £20K to 30K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included

FREE Certification:QLS Endorsed + CPD Accredited | Instant Access | Round-the-Clock Tutor Support | All-Inclusive Cost

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

3 QLS Endorsed Diploma | QLS Hard Copy Certificates Included | 180 CPD Courses | Lifetime Access | 24/7 Tutor Support

Certified Management Course Do you want to be a good Manager? If you’re looking for a complete professional training for managers, then look no further! We have a comprehensive certified managerial course for you taught by top industry professionals. All from the comfort of your own home. Join our training to gain managerial skills on how to become an effective leader, conduct business meetings professionally and improve your communication techniques. The course covers many key topics from a manager’s perspective, teaches you techniques for increasing efficiency, time management and introduces you to methods such as Agile, Kaizen and Waterfall. You will learn how to motivate employees, negotiate, deal with crisis situations and learn the legal basis of the labor code. Get started immediately upon purchasing the course. You are just a few clicks away from unlimited access to a library full of materials on our interactive platform. All of this will be taught by our industry-leading experts! Join the Business Management course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: George Darby An industry-leading expert Our Business Management expert is a person with extensive experience and skills in managing various types of businesses. As a manager, he saw firsthand the importance of an effective team cooperation and got involved in the field. As a consultant, he specialized in smoothing the information exchange, bringing down barriers and creating a positive atmosphere throughout the organization. He developed skills and techniques which solved many of her clients’ problems. His management skills encompass a wide range of areas, including business strategy, operations, finance, marketing, human resources, and organizational development. Our expert also possesses strong leadership abilities and has the capacity to inspire others to strive for excellence. Overview of the course: Detailed Video presentations KPIs – Key Performance Indicators How to prioritize action, set key metrics and how to measure results and achieve success. Team Building and Performance Improvement Employee recruitment and team building. Building a sense of unity among employees and setting a mission. Basic Communication Techniques Soft skills in employee management. Emotional intelligence, conducting negotiations, organizational culture in a company, conflict resolution and counteraction bullying. Employee Motivation Manager and coach in one. Building a sense of mission in employees, effective and healthy motivation, achieving set goals through teamwork. Project Management Methods – Agile, Scurm, Waterfall Find out what each project management technique looks like. Three different methods: -Agile, -Scrum, -Waterfall. Choose which one is the most suitable for your needs. Training videos Conducting Business Meetings How to conduct meetings with employees, co-workers and clients. The basics of self-presentation and public speaking. Debriefing Conversations and Mastering Feedback Giving feedback to an employee. Effective debriefing and how to give constructive criticism.   Self-Presentation in Practice – Creating Your Own Image Building authority but also a friendly image as a leader. How to make an impact and consistently achieve high performance. Team Management Team management in practice. Setting goals, delegating tasks, taking responsibility and building a sense of unity among employees Project Management Step-by-step project management techniques in practice. Tests Tests and Repetitions of Acquired Knowledge After each module, a test awaits you to help you consolidate your knowledge. Final Exam At the end course, take a final test as a comprehensive summary of the knowledge and skills you have acquired. Tasks Tasks and Practical Exercises Practical tasks will put the acquired knowledge into practice. Create a team management strategy, analyze reports, or conduct a short case study. Course materials Additional Materials for Use in Daily Work Supplementary materials to use daily and useful applications for a manager. Business dress code, complete with practical advice and ready-made styles. The art of creating attractive presentations, patterns, and templates. A practical guide to communication and self-presentation in public speaking. Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: Long gone are the days when the boss is seen as the enemy and the hierarchy of the company. A satisfied employee is an effective employee, which is why we need more good managers.Management training is ideal for professionals who work with people and manage a team or for those who would like to be promoted to manager in the future.During the course, you will gain extensive managerial competencies on topics such as team leadership techniques, project management and team building.How do you combine being a good manager, giving your employees support and share experiences, but always with authority and respect? Let us show you!In any company, effectively managing a team and building a sense of unity in a way that still allows you to give constructive criticism is key. Do you know how to deal with crisis situations? Promote your employees or give them their notice when necessary?And the most important question of all, how do you create the right environment for employees to grow and lead your team to perform above average and enjoy success?Find the answers to these questions and many more on this course!George DarbyBusiness Management Expert

Why learn V-Ray for architects and designers? Realistic Visuals: V-Ray produces lifelike renderings for precise design visualization. Enhanced Presentations: Stunning visuals secure approvals and investments effectively. Time and Cost Efficiency: Streamlines design iterations, cutting down prototyping expenses. Click here for more info: Website Scheduling Your Training: You can also call 02077202581 to book. Training Duration: 10 hours Method: In-person face-to-face sessions or live online.  Course Title: V-Ray Essentials for Architects and Designers Course Duration: 10 Hours Course Overview: Unlock the power of V-Ray, the industry-standard rendering software, and elevate your architectural and design projects to new heights. In this comprehensive 10-hour course, you'll dive deep into V-Ray and gain the skills needed to create stunning visualizations. Whether you're an architect or designer, this course will equip you with the knowledge and techniques to bring your ideas to life. Module 1: Introduction to V-Ray (1 hour) Understanding the V-Ray interface Navigating the V-Ray toolbar Setting up your first V-Ray project Module 2: Lighting Mastery (2 hours) Utilizing various light sources Achieving realistic daylight simulations Creating artificial lighting setups Mastering V-Ray's advanced lighting tools Module 3: Material Magic (2 hours) Exploring V-Ray materials Creating realistic textures and finishes Understanding material properties Working with material libraries Module 4: Perfecting Render Settings (1 hour) Configuring render settings for optimal results Setting up render elements for post-processing Achieving photorealistic renderings Module 5: Advanced Rendering Techniques (2 hours) Fine-tuning render settings for specific scenarios Creating stunning visual effects Optimizing render times Rendering animations and walkthroughs Module 6: Realistic Environments (1 hour) Incorporating background images and environments Adding context to your architectural scenes Achieving seamless integration of 3D models and backgrounds Module 7: Portfolio-Ready Projects (1 hour) Applying V-Ray skills to complete a professional project Assembling a portfolio showcasing your work Course Benefits: Master V-Ray for architectural and design projects. Create photorealistic renderings with confidence. Customize lighting, materials, and textures for your designs. Optimize render settings for efficiency and quality. Enhance your portfolio with impressive visualizations. Receive lifetime email support for continued guidance. Explore career opportunities as a rendering specialist. Who Should Attend: Architects Interior Designers 3D Artists Visualization Specialists CGI Artists Architectural Renderers Game Environment Artists Virtual Reality (VR) Developers Anyone passionate about architectural rendering and design Method of Instruction: 1-on-1 personalized training In-person or live online sessions Hands-on exercises and practical projects Upon completing the "V-Ray Essentials for Architects and Designers" course, participants will: V-Ray Proficiency: Master V-Ray rendering for photorealistic visualizations. Advanced Lighting Skills: Create dynamic and realistic lighting scenarios. Material Expertise: Customize textures and materials for enhanced visuals. Optimized Renders: Configure settings for efficient workflows. Advanced Techniques: Learn rendering tricks for stunning effects. Realistic Environments: Integrate 3D models seamlessly into real-world settings. Portfolio Development: Build a competitive portfolio showcasing advanced rendering skills. Benefits for Interior Designers and Architects: Enhanced Visualization: Improve design communication with realistic visualizations. Competitive Edge: Stand out with high-quality renderings. Efficient Decision-Making: Experiment and refine designs before execution. Streamlined Workflows: Produce quality renders efficiently. Career Opportunities: Explore roles in architectural visualization, 3D art, and CGI. In short, this course equips interior designers and architects with V-Ray skills to create impressive visualizations, improve communication, gain a competitive edge, streamline workflows, and expand career options. Master Vray Rendering: Achieve proficiency in Vray rendering for architectural and interior design projects. Industry Excellence: Learn industry-standard practices and workflows to produce high-quality results. Flexible Learning: Choose between in-person or live online training to suit your schedule. Resourceful Learning: Access recorded lessons for convenient review and reinforcement. Ongoing Support: Benefit from lifetime email support, ensuring you receive guidance beyond the course. Career Guidance: Receive free career advice to make informed decisions about your professional growth. Upon completion, our Vray for Architects and Interior Designers Training Course opens doors to various career opportunities in the architecture and design industry. Graduates with advanced rendering skills can explore roles such as: Architectural Visualizer Interior Designer 3D Artist Rendering Specialist Visualization Specialist CGI Artist Architectural Renderer Game Environment Artist Virtual Reality (VR) Developer Freelance Rendering Professional Vray Mastery: Gain expertise in Vray rendering for architectural and interior design projects. Industry-Approved Methods: Learn tried-and-true workflows for exceptional results. Flexible Learning: Opt for in-person or live online training at your convenience. Easy Review: Access recorded lessons to reinforce your knowledge conveniently. Lifelong Support: Receive ongoing guidance even after course completion. Career Consultation: Make informed decisions about your professional growth. Career Opportunities: Unlock doors to diverse roles in architecture and design, including Architectural Visualizer, Interior Designer, 3D Artist, Rendering Specialist, and more.

Overview Convincing strangers or assisting them over the phone can be a very challenging task. However, we can make this job easy for you with our exclusive Online Telephone Receptionist Course. This course is designed to deliver quality training and prepare you for the responsibilities. The course is divided into 12 informative modules. These modules will teach you the key skills you need to become a proficient telephone receptionist. Here, you will also get to learn how to represent your organisation in the right manner. Furthermore, the course will help you work on your time management and organisational skills. By the end of the course, you will be able to establish effective communication through the telephone.  So, what are you waiting for join today and start learning! Course Preview Learning Outcomes Acquire the core business telephone skills Learn how to properly represent your boss and your organisation Improve your time management and organisation skills Grasp the strategies for effective communication Familiarise yourself with the challenges associated with this role Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Telephone skills Time management Organising Who Should Take this Online Telephone Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Telephone Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Telephone Receptionist Course Certification After completing and passing the Online Telephone Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Telephone Receptionist Course will equip you with effective skills and abilities and help you explore career paths such as  Personal Secretary Receptionist Office Admin Module 01: Additional Challenges Additional Challenges 00:07:00 Module 02:Communication (I) Communication (I) 00:07:00 Module 03: Communication (II) Communication (II) 00:08:00 Module 04:Core Skills Required Core Skills Required 00:11:00 Module 05:Organizing and Planning (I) Organizing and Planning (I) 00:07:00 Module 06: Organizing and Planning (II) Organizing and Planning (II) 00:07:00 Module 07: Self-Management (I) Self-Management (I) 00:07:00 Module 08: Self-Management (II) Self-Management (II) 00:07:00 Module 9:Time Management (I) Time Management (I) 00:07:00 Module 10:Time Management (II) Time Management (II) 00:08:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

A key part of your progression within the adult social care sector will be focused on your personal development. In a number of sectors it is even a legal requirement to continue to develop your skills and knowledge and it is essential to ensure you are working to the most up to date standards and guidance. The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00