9937 Communication courses in Hexham delivered Online

Description: Safety procedures are the most important part of any organization's Safety Management System. The company's Safety Plan shows that Senior Management takes the commitment to workers health and safety seriously. The safety plans provides a system of policies, procedures and practices to help prevent accidents/incidents. This Workplace Safety Planning is designed to give you the foundation to develop your Organizational Safety Plan and take the next step in building your safety culture. So, if you want to develop your knowledge and skills don't wait to join this course. Learning Outcomes: What a safety plan will include How to understand and write an Organizational Safety Policy The importance of the Introduction to the Safety Plan How to develop a basic Communications Plan for a specific accident/incident occurrence Ways to decide on training solutions to common accidents/incidents How to understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans How to understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action How to use a 6S Inspection Checklist to conduct a 6S Inspection How to brainstorm policies and procedures that you might find in the Appendix of a Safety Plan How to help your organization write, implement, and review a safety plan Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Safety Planning is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Safety Planning is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 Writing a Safety Plan 00:15:00 Organizational Safety Policy 00:15:00 Introduction to the Safety Plan 00:15:00 Communications Plan 00:15:00 Safety Training 00:15:00 Incident Response Plan (with Critical Incident Response Plan) 00:15:00 Safety and Health Inspections (with 6S) 00:15:00 Safety Audits 00:15:00 Mock Exam Mock Exam- Workplace Safety Planning 00:20:00 Final Exam Final Exam- Workplace Safety Planning 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Explore the transformative world of Play Therapy, a unique and evidence-based approach to counseling for children and adults alike. Discover how therapeutic play techniques foster communication, emotional expression, and healing in a safe and engaging environment. Uncover the power of play as a tool for self-discovery and growth in the realm of mental health and well-being.

Construction and bricklaying are age-old professions that have literally built the world around us. Every building, home, and structure is a testament to the skills and craftsmanship of dedicated workers in this industry. In the UK job market, there's a soaring demand for versatile construction workers and handypersons as infrastructure projects continue to burgeon. With job demand rising by a considerable percentage annually and salary ranges spanning between £22,000 to £40,000 per annum, there's never been a better time to embark on this career. Our Construction: Handyperson and Bricklaying bundle course will teach you the essential skills and knowledge you need to succeed in these roles. You will learn about bricklaying techniques, construction safety, and a variety of handyman skills, including electrical work, plumbing, carpentry, and basic maintenance. This course is perfect for anyone looking to start a new career in construction or who wants to improve their skills and knowledge in this field. It is also ideal for those interested in starting their own handyman business. Join us and lay the first brick to your success! This Construction: Handyperson and Bricklaying Bundle Includes Course 01: Bricklaying Course Course 02: Handyperson/Handyman Course Course 03: Construction Safety Course Course 04: Lone Worker Safety Course Construction: Handyperson and Bricklaying Bundle Learning Outcomes: Understand core principles of bricklaying and construction. Grasp key construction safety regulations and practices. Comprehend the intricacies of lone worker safety. Learn tools and techniques specific to handyperson roles. Master basics of electrical work, plumbing, and carpentry. Acquire insights into starting a handyperson business. Evaluate risks and control measures in construction scenarios. So, enrol in our Construction: Handyperson and Bricklaying bundle now! Elevate your construction career with our comprehensive course bundle. Gain expertise in Bricklaying and Handyperson skills while mastering essential Construction and Lone Worker Safety protocols. Equip yourself with the knowledge to excel and stay safe on the job. Start your journey to becoming a top construction professional today Course Curriculum Course 01: Bricklaying Course Introduction to Bricklaying Tools of Bricklaying Bonding of Bricklaying Basic Techniques of Bricklaying Constructing Walls Basic Joint Finishes Building Curved Arches Building Curved Brickwork and Defects and Maintenance of Bricklaying Course 02: Handyperson/Handyman Course Introduction to Handyperson Basic Tools and Equipment Electrical Work Plumbing Skills Appliances General Carpentry Basic Maintenance Skills Walls and Floors Painting and Decorating Drilling, Tiling and Welding Construction Projects Health and Safety at Work Starting Own Business for Handyperson Course 03: Construction Safety Course Health and Safety at Work and the Laws Site Management Risk and Value Management Communications, Information and Documentation of Construction Health and Safety in Construction Management Managing for Health and Safety Introduction and Basics Safety Precautions Electrical Incidents Reducing and Controlling Risks Introduction, Regulations and Duties Assessment and Prevention of the Risks Work at Height Equipment Working in Confined Spaces and the Laws Risk Assessment Control Measures Emergency Procedures Course 04: Lone Worker Safety Course Basics of Lone Working Lone Worker's Safety Laws Risk Assessment Safe Working System for Lone Working Conflict Avoidance and Resolution Reporting and Recording Incidents Physical and Mental Well-being First Aid and Workplace Safety for Lone Workers CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction and bricklaying course is beneficial for: Aspiring construction workers Experienced professionals seeking skill expansion Career changers entering construction Construction supervisors improving safety practices DIY enthusiasts wanting professional skills Lone workers need safety training Requirements Enrolling in this Construction: Handyperson and Bricklaying course requires a basic understanding of the English Language and an internet connection. Career path The Construction: Handyperson and Bricklaying course will enhance your knowledge and confidence in exploring opportunities in various sectors. Bricklayer: £30,000 to £40,000 per year. Construction Manager: £40,000 to £70,000 per year. Quantity Surveyor: £30,000 to £60,000 per year. Building Inspector: £25,000 to £45,000 per year. Certificates 4 CPD Accredited PDF Certificate Digital certificate - Included 4 CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 Delivery Charge: Inside the UK: Free Outside the UK: £9.99 each

Are you currently in the sales and marketing industry? Are you aiming for a promotion to become part of the management team? Or are you someone who wants to help them in marketing their products? As long as you want to know how to manage your sales and business, then it's time for you to learn how to improve this skills through this certificate course. Description: Marketing skills are needed to be an expert and to be able to increase your sales. This course is designed to create techniques and strategies to be able to market your products and services effectively. This course contains a guide on how to become a Market Conqueror in your field. You will also learn about the business in a box and how to think creatively to market through it. Through this course, you will know more about Pinterest and the concept of 'Pintwist'. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are in the marketing and sales department. It will help the top executives and managers to know the power sales method to have more profit for the business. People who are interested in learning more about sales management and marketing. To assist those who are struggling with marketing and selling their products to the market Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Build Your Own Marketing Skills Course would be beneficial for the following careers: Business Development Executive Producers Group Account Director Marketing Manager Sales Specialists Strategist. Marketing Module One - Getting Started 00:30:00 Module Two - What is Marketing 00:30:00 Module Three - Common Marketing Types (I) 00:30:00 Module Four - Common Marketing Types (II) 00:30:00 Module Five - The Marketing Mix 00:30:00 Module Six - Communicating the Right Way 01:00:00 Module Seven - Customer Communications 00:30:00 Module Eight - Marketing Goals 00:30:00 Module Nine - The Marketing Funnel 00:20:00 Module Ten - Marketing Mistakes (I) 01:00:00 Module Eleven - Marketing Mistakes (II) 01:00:00 Module Twelve - Wrapping Up 00:30:00 Marketing Skills What Is Market Conqueror? 00:15:00 What Is A Business In A Box? 00:15:00 Ways To Conquer The Market 01:00:00 Pinterest 01:00:00 in-Twist!- in it with a twist'! 00:15:00 The Pinteresting Marketing Buddy!(Software) 00:30:00 You are now a Market Conqueror 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview With the abundant use of technology, the teaching process and techniques are changing and being dependent on technology as well. Learn about the latest changes in the teaching system with this Blended Learning Course for Teachers level 4 course and make your teaching strategies more effective. This Blended Learning Course for Teachers level 4 course will teach you the benefits of blended learning techniques and how you can use these techniques. You will be able to understand different blended learning techniques and their application in different learning environments from this course. This course will provide you with the skills to use digital equipment for teaching, understand your students and communicate with them effectively. You will be able to teach special education needed children, asses the exam paper and review with the help of technology. The easily understandable modules will help you to get used to the changes in the teaching system with step-by-step instructions. You will attain the ability to work as a teaching assistant from this course. Learning Outcomes Learn about the fundamentals of blended learning Understand which online learning models to choose for different learning environments Be able to choose the right software and equipment for your curriculum Gain the trust of the school to work within their policies Learn how to mark, assess and review with technology Incorporate the right development plans for each curriculum Gain the skills to teach SENCO children with blended learning technique Gain the ability to work as a teaching assistant Be able to build a strong and friendly relationship with students Who is this course for? This comprehensive Blended Learning Course for Teachers level 4 course is ideal for anyone who wants to learn more about blended learning techniques. This course will be helpful for individuals who are working in the education industry or want to build their careers in this industry. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Blended Learning Course for Teachers level 4 course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Teachers Teaching Assistants Trainers Instructors Tutors Educational Instructors SEN Teachers Student Support Workers Nursery Teachers Nursery Nurses Blended Learning Course for Teachers level 4 Introduction to Blended Learning 00:19:00 Problems and Opportunities 00:18:00 Choose the Model 00:28:00 Use of Technology - Part I 00:27:00 Use of Technology - Part II 00:20:00 Working with the School and Its Policies 00:25:00 Discussion on Curriculum, Assessment and Monitoring 00:23:00 Learn to Implement ICT, Literacy and Numeracy Development Process as a TA 00:15:00 Child Development and the SEN Support 00:17:00 Understanding Behaviour & Relationships as a TA 00:21:00 Experienced TAs Maintain Strong Communications with the Students 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Criminal Law is relevant to a diverse range of professions; not only the criminal justice system, but for the police, government, social work and many more. This Criminal Law Level 2 proposes to give you the knowledge, skill and competence of the principles and practice underpinning criminal law and the application of criminal law in legal practice. The course will prepare you for career opportunities within the criminal justice system as well as entrance into institutions of higher learning. Specific areas of training will be provided in criminal law and investigation, security training, communications, emergency response, crimes, search and seizures, arrests, crime prevention, court procedure and police operations, law enforcement efforts to deal with crime, and more. Finally, you will gain knowledge of employment careers in private and mechanical security systems as well as local, state, and federal law enforcement. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Criminal Law Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Criminal Law Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.   Criminal Law Level 2-Updated Version Module 1 - Introduction to Criminal Law 00:19:00 Module 2 - Elements of a Crime 00:27:00 Module 3 - Incitement, Conspiracy and Attempt 00:27:00 Module 4 - Accomplice 00:26:00 Module 5 - Crime Prevention 00:27:00 Module 6 - The Police 00:33:00 Module 7 - Prosecution, Caution and Diversion 00:26:00 Module 8 - Youth Justice 00:23:00 Module 9 - The Trial 00:26:00 Module 10 - Sentencing Process 00:25:00 Module 11 - Homicide 00:31:00 Module 12 - Offences against Person 00:21:00 Module 13 - Sexual Offences 00:22:00 Module 14 - Theft 00:22:00 Module 15 - Blackmail, Robbery & Burglary 00:22:00 Module 16 - White-Collar Crime 00:27:00 Module 17 - Terrorism & Law 00:23:00 Module 18 - Property Offences 00:22:00 Module 19 - Cybercrime & Piracy 00:29:00 Module 20 - Prisons 00:26:00 Module 21 - Probation Service 00:26:00 Module 22 - War Crimes 00:34:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00 Criminal Law Level 2-Old Version Introduction to Criminal Law 00:30:00 History of Criminal Law: Church of England and Codification of Criminal Law 01:00:00 General Principles of Criminal Law 00:45:00 Act 1967 00:30:00 Agency, capacity, and mental disorder 00:45:00 General Defences 00:45:00 Homicide and Murder 00:30:00 Manslaughter 00:45:00 Fraud 01:00:00 Theft, Robbery and Burglary 00:30:00 Mock Exam Mock Exam - Criminal Law Level 2 00:20:00 Final Exam Final Exam - Criminal Law Level 2 00:20:00

If you're unsure of how to best approach a tough conversation, then this course is perfect for you. Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible. Janets is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points. Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition. In just 24 minutes, you will: Understand the situation and develop your conversational skill to resolve the difficulties effortlessly Utter the suitable words so that the conversation goes as smoothly as possible Know the appropriate actions to shape opinions and control behaviour Develop active listening skills and respond appropriately Be able to ask open and supportive questions and close a difficult conversation with a positive mindset Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.