10402 Communication courses in Cardiff delivered Online

Turn your passion for photography into a hireable, income-ready skillset with this all-in-one professional photography bundle. Packed with creative and commercial value, it's designed for those who want their lens work to mean business. Description The line between creative passion and professional success has never been thinner. Whether you’re aiming for freelance gigs, studio roles, or visual content creation, this 20-in-1 bundle aligns your love for photography with skills employers and clients actively seek. Photography doesn’t operate in a vacuum. You need communication savvy, project coordination, and sales strategy to stand out. That’s why this bundle doesn’t stop at the shutter—it’s a smart blend of visual, commercial, and soft skills built to give you traction in industries like media, marketing, publishing, fashion, wildlife tourism, and event production. The best part? You’re getting 20 job-relevant courses in one premium bundle—an investment that pays for itself faster than a weekend photo gig. Don’t wait until your dream client or employer chooses someone else. Show them you’re not just creative—you’re career-ready. FAQ Q: Is this bundle only for photographers? A: It’s ideal for anyone in or entering creative fields, especially those interested in turning photography into a career. Q: What industries is this useful for? A: Media, advertising, fashion, wedding/event planning, wildlife photography, and freelancing platforms. Q: Will this bundle help me start freelancing? A: Absolutely—it includes courses aligned with client acquisition, sales writing, and outsourcing. Q: Is the bundle beginner-friendly? A: Yes, it suits all levels, including those just starting out. Q: What makes this bundle different? A: It’s tailored to make your skills marketable, not just artistic—bridging creativity with commercial value.

Get ahead in the dynamic and evolving world of biomedical science with a 20-in-1 bundle designed for careers at the intersection of healthcare, research, and innovation. Whether you're entering the field or upskilling for advancement, this bundle helps you stand out where it counts. Description The biomedical and life sciences industries are expanding fast, with roles requiring not only subject-specific knowledge but also operational and compliance readiness. This career-focused bundle combines scientific fundamentals with the professional and technical skills that employers value. From clinical labs and pharmaceutical companies to public health bodies and biotech startups, this bundle gives you a competitive edge in industries where precision, communication, and regulatory awareness are critical. It’s perfect for aspiring lab technicians, data analysts, compliance officers, or healthcare support professionals looking to enhance their CVs with relevant, practical competencies. With 20 courses bundled together at a cost far lower than enrolling in them separately, it’s not just smart—it’s strategic. Jobs in this sector move quickly. This bundle helps ensure you do too. FAQ Q: Who should take this course bundle? A: Anyone pursuing careers in biomedical science, healthcare support, lab work, or environmental sciences. Q: What types of roles could this help me apply for? A: Lab technician, biomedical assistant, pharmacy support, public health analyst, or medical admin. Q: Can this bundle help me transition into healthcare from another field? A: Yes, it’s suitable for career switchers looking to build relevant competencies. Q: Is prior lab experience required? A: Not at all—this bundle is accessible to beginners and professionals alike. Q: What makes this bundle a good investment? A: You get 20 job-relevant courses for one affordable price, and lifetime access to keep learning as the industry evolves.

Enter the fast-growing world of beauty and skincare with a 20-in-1 bundle designed to turn your interest in aesthetics and health into a marketable skillset. If you’re looking for a career that blends science, care, and self-confidence, this bundle gives you the professional edge employers notice. Description In the beauty, wellness, and healthcare sectors, it’s not just about appearances—it’s about trust, communication, and care. This Dermatology and Skincare bundle brings together courses that align with industry expectations across clinics, salons, spas, wellness centres, and even health advisory roles. With rising demand for professionals who understand skincare, public health, nutrition, and compliance, this bundle helps you step into roles where client outcomes and personal care go hand in hand. It’s also well-suited to aspiring wellness coaches, skincare entrepreneurs, and those seeking to complement existing work in personal health services. Why wait for your dream job in beauty or wellness to pass you by? With 20 relevant courses bundled at a fraction of the usual price, this is your chance to add real value to your CV—without delay. FAQ Q: Is this bundle only for beauty professionals? A: No—it’s suited for anyone interested in careers in wellness, skincare, health coaching, or client care services. Q: What industries can this bundle lead into? A: Beauty therapy, dermatology clinics, wellness centres, health retail, and personal care consulting. Q: Can I use this to start a small business? A: Yes, many of the included topics support solo or freelance professionals. Q: Does this bundle include professional development skills? A: Yes—alongside skincare topics, it includes essential workplace and client-focused skills. Q: Will I get lifetime access? A: Yes, so you can study when it suits you, and revisit courses anytime.

In the high-stakes world of investment banking, knowledge isn’t just power—it’s currency. This 20-in-1 bundle is strategically built to sharpen your edge and boost your hireability across financial, consulting, and corporate sectors. Whether you're starting out or aiming to break into competitive roles, this bundle positions you for success. Description Investment banking is a field where employers demand sharp analytical minds, confident communicators, and data-driven decision makers. This all-in-one bundle brings together foundational banking knowledge with practical business tools to help you rise above the applicant pool. Ideal for roles in finance, corporate advisory, business consulting, compliance, and fund management, this collection doesn’t just say you’re interested—it proves you're prepared. The combination of finance, analysis, communication, and management skills makes you adaptable across both traditional financial institutions and fast-moving fintech startups. With 20 career-relevant courses in one place, you’re investing in far more than knowledge—you’re investing in employability. Don’t wait for opportunities to knock; this bundle makes sure you’re ready when they do. FAQ Q: Who should consider this bundle? A: Aspiring investment bankers, finance graduates, business consultants, and corporate professionals. Q: What types of roles can this help me qualify for? A: Financial analyst, compliance associate, banking assistant, business analyst, and portfolio assistant roles. Q: Will this help if I’m switching careers? A: Definitely—it’s designed to build job-ready skills that apply across multiple financial and corporate sectors. Q: Can I learn at my own pace? A: Yes, you get lifetime access to all 20 courses. Q: Is this suitable for job seekers and professionals alike? A: Absolutely. Whether you’re starting or upskilling, the bundle suits both.

Description: Workplace management provides insight into the features, resources, services, and processes that are necessary to create the best environment for employees of a company. Creating the best working environment will help your employees to become healthy and productive. You can provide this by learning how to manage civility, harassment, and violence in your workplace. It will also be helpful if you learn the dynamics on team networking to build strong working relationships among workers. Luckily, this advanced course in workplace management will be able to provide all of these. Who is the course for? Business professionals who want to create an ideal workplace environment Employees who want to learn about professional networking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Workplace Management course is a useful qualification to possess, and would be beneficial for the following careers: Businessman Department Chief or Head Manager Network Adviser Supervisor Team Leader. Managing Health and Wellness in Workplace Module One - Getting Started 00:30:00 Module Two - Definition of a Health and Wellness Program 00:30:00 Module Three - Types of Health and Wellness Programs 00:30:00 Module Four - Health Behavior Programs 01:00:00 Module Five - Health Screenings and Maintenance Programs 00:30:00 Module Six - Mental Health Programs 01:00:00 Module Seven - Evaluate the Need 01:00:00 Module Eight - Planning Process 01:00:00 Module Nine - Implementation 01:00:00 Module Ten - Create a Culture of Wellness 01:00:00 Module Eleven - Evaluate Results 00:30:00 Module Twelve - Wrapping Up 00:30:00 Level 2 Certificate In Health and Wellness at Workplace- Activities 00:00:00 Team Networking Module One - Getting Started 01:00:00 Module Two - The Benefits of Networking at Work 00:15:00 Module Three - Networking Obstacles 00:30:00 Module Four - Networking Principles 01:00:00 Module Five - How to Build Networks 00:30:00 Module Six - Recognize Networking Opportunities 00:30:00 Module Seven - Common Networking Mistakes 01:00:00 Module Eight - Develop Interpersonal Relationships 01:00:00 Module Nine - Online Networking Tools 01:00:00 Module Ten - Time Management 00:30:00 Module Eleven - Maintaining Relationships Over Time 00:30:00 Module Twelve - Wrapping Up 01:00:00 Workplace Team Networking Diploma- Activities 00:00:00 Managing Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started 01:00:00 Module Two - The Background 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Workplace Ergonomics: Injury Prevention Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Workplace Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Workplace Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Managing an office requires great effort and a combination of skills such as attention to detail, communication, team work and general office management software. With the help of this Advanced Diploma in Office Administration course you will be able to develop all these skills and more, which only means you will stand head and shoulders above the competition. Initially you will learn about administrative management by focusing on needs of administrative procedures, using the right tools, and how to develop and use procedure guides. Then you look into the business writing portion of the course in order to learn how to write emails, letters, reports and various other documents in a professional manner. The next two sections overlook office management, bookkeeping and payroll and help you develop team work and customer service skills along with understanding balance sheets, keeping track of business and so much more. Finally you will also be taught the working mechanism of basic Microsoft Office programs such as Word, Excel and PowerPoint. Using all of these you will be able to sharpen up your skills and make certain that you remain on top of all the employers' lists. Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or personal assistant Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Office Administration is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Personal Assistant Administrative assistant Office managers Receptionist Office administrator Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Module 13: Records Management: Filing Systems 00:30:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping & Payroll Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Word for Newbies - Activities 00:00:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 PowerPoint Essential Activities 00:00:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Office Administration 00:30:00 Final Exam Final Exam- Advanced Diploma in Office Administration 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enter the enriching world of childcare and nannying with our extensive course, 'Baby Care, Child Care, Child Development and Nannying.' This course is a treasure trove of knowledge for anyone passionate about providing the best care and support for children at different stages of their development. From the first module, which focuses on the early years of childhood, to in-depth explorations of caring for babies and supporting their physical and social development, this course offers a panoramic view of child nurturing. You will discover not only the essentials of caring for children but also the subtleties of promoting their health, well-being, and overall development. Moving beyond the basics, the course dives into specialised areas such as mealtime management, keeping children healthy, and addressing the unique needs of children with special requirements. The Diploma in Baby Care section adds another layer of expertise, covering everything from choosing the right baby products to managing sleep schedules and dealing with common issues like colic and diaper rash. This course is meticulously designed to build a comprehensive skillset, making it an ideal choice for aspiring nannies, parents, and childcare professionals. Each module is crafted to enhance your understanding and practical abilities in childcare, ensuring that you are well-prepared to support and nurture children in a variety of settings. Learning Outcomes Comprehensive understanding of early childhood development and baby care. Skills in promoting health, well-being, and nutrition in children and babies. Expertise in managing common baby care challenges and special needs. Knowledge in creating safe, nurturing, and creative environments for children. Ability to support physical, social, and language development in young children. Why choose this Baby Care, Child Care, Child Development and Nannying course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Baby Care, Child Care, Child Development and Nannying course for? Aspiring nannies and childcare professionals seeking in-depth knowledge in child and baby care. Parents and guardians looking to deepen their understanding of child development. Educators and teachers aiming to enhance their skills in early childhood education. Healthcare practitioners focusing on paediatric care and development. Social workers and caregivers dedicated to supporting children with special needs. Career path Childcare Provider: £16,000 - £22,000 Professional Nanny: £18,000 - £26,000 Early Childhood Educator: £19,000 - £29,000 Paediatric Nurse Assistant: £17,000 - £24,000 Child Development Specialist: £20,000 - £30,000 Family Support Worker: £18,000 - £28,000 Prerequisites This Baby Care, Child Care, Child Development and Nannying does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Baby Care, Child Care, Child Development and Nannying was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Diploma in Child Care Module 01: The Early Years Of Childhood 01:00:00 Module 02: Caring For Children 00:20:00 Module 03: Promoting Health and Well Being Through Food and Mealtimes 00:25:00 Module 04: Keeping Children Well And Healthy 00:35:00 Module 05: Care And Development Of Babies 00:20:00 Module 06: Supporting Children's Personal And Social Development 00:20:00 Module 07: Physical Development And Skills 00:20:00 Module 08: Learning Opportunities Through Physical Activities 00:15:00 Module 09: The Development Of Communication And Spoken Language 00:25:00 Module 10: Caring Children With Special Needs 00:55:00 Diploma in Nannying Understanding Child Development 00:23:00 Care for Children 00:25:00 Healthy Food, Healthy Living 00:20:00 Keeping Children Healthy and Safe 00:32:00 Child Protection 00:23:00 Play, Imagination and Creativity 00:25:00 Early Years Provision 00:20:00 Children with Special Needs 00:39:00 Diploma in Baby Care Baby Products For Bath 00:30:00 Tips To Manage Your Baby Sleeping Schedules 00:30:00 Baby Weaning Difficulties And Tips To Cope With It 00:30:00 Choosing The Right Baby Care 00:30:00 Choosing The Right Baby Formula 00:30:00 Coping With Colic 00:30:00 Diaper Rash Help 00:30:00 Feeding Schedules Tips to Get it Right 00:30:00 How To Get Rid Of A Pacifier 00:30:00 Premature Baby Help 00:30:00 Reading To Baby 00:30:00 Reducing Baby's Risk Of Choking 00:30:00 Safety Measures For Food Borne Illnesses 01:00:00 The Benefits of Breastfeeding 00:30:00 Why Do Babies Cry 00:30:00 Baby Car Seat Buying Tips 00:30:00 When You Spot Something Wrong 00:30:00 Baby Care and Breastfeeding 00:30:00 Baby Care And Television 00:15:00 Baby Hazards: Be Careful Or You May Not Know 00:30:00 Baby Pacifiers: Yes Or No 00:30:00 What's In The Nursery 00:30:00 Baby Bathing Is This Hard To Do 00:30:00 5 Things To Keep In Mind With Baby Care 00:30:00 Babies At Work Good Or Bad 00:15:00

To provide a fundamental understanding of building services in the context of: The working environment The success of the core business The health and safety of the occupants Operating cost and environmental impact The optimisation of cost and value Strategies for continuous improvement DAY ONE 1 Building services fundamentals The function of services in commercial buildings and their importance to the core businessElectrical servicesLightingHeatingVentilation and air conditioningLiftsWater Understanding IT and communication systems Practical exercises 2 The provision of comfort and safety Statutory requirementsHealth and safety legislationControl of contractorsRisk assessmentFire precautionsLegionella, sick building and other risks Business requirementsUnderstanding user requirementsMatching systems to business needs Practical exercises 3 Getting the design right What the FM needs to know about design and its procurementSuccessful space planningRelationship between services, space planning and designGetting the brief rightSupplier selection and management Practical exercises DAY TWO 4 Operation and maintenance Why maintain?Maintenance contractsInput and output specificationsResource optionsContracts - principal elementsTendering - key stepsSelection criteriaOperational criteriaMaintenance trends Performance-based service provisionInput and output specificationsKPIs and thresholdsRisk containmentValue-add opportunitiesPerformance contract strategy Practical exercises 5 Contingency planning Being ready for the unexpected Identifying and reducing riskInternal risksExternal risksIdentifying threats at your site Managing riskProtective systemsOccupier obligationsFire managementTesting Practical exercises 6 Commissioning services systems Physical commissioning Common problems Typical costs Commissioning stages Continuous commissioning Energy efficiency and the scope for environmental improvement Practical exercises 7 Satisfying the occupants Obtaining and responding to feedbackWhen to get feedbackWhyHowWhat to do with it Practical exercises 8 'Air time' Sharing experience and addressing specific issues of interest to participants Course review Close

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Listening Masterclass Course Overview: The "Listening Masterclass" is designed to enhance learners' listening abilities, focusing on effective communication and comprehension. This course delves into the key components of listening, exploring the difference between hearing and listening, as well as the nuances of active and passive listening. It highlights various listening types and offers techniques to improve listening skills. Upon completion, learners will be able to engage in more focused and empathetic conversations, benefiting both their personal and professional relationships. This course is ideal for those who wish to refine their communication abilities, develop stronger listening techniques, and understand the power of listening in various contexts. Course Description: This course provides a deep dive into the fundamentals of listening, including the distinction between hearing and listening, and the differences between active and passive listening. Learners will explore various types of listening, from empathetic to critical listening, and how each plays a role in communication. The course also covers practical strategies for enhancing listening skills, such as mindfulness techniques and the importance of body language. Learners will gain a comprehensive understanding of the benefits of listening, including improved personal interactions, better professional relationships, and enhanced problem-solving capabilities. By the end of the course, participants will be able to apply effective listening strategies in diverse situations, from the workplace to social interactions, resulting in stronger connections and more effective communication. Listening Masterclass Curriculum: Module 01: What are Good Listening Skills? Module 02: Difference between Active and Passive Listening Module 03: Difference between Listening and Hearing Module 04: Ways to Improve Your Listening Skills Module 05: Types of Listening Module 06: Benefits of Good Listening Skills Module 07: Conclusion (See full curriculum) Who is this course for? Individuals seeking to improve their communication skills. Professionals aiming to enhance their ability to engage with others effectively. Beginners with an interest in refining their listening abilities. Anyone looking to foster stronger personal and professional relationships. Career Path Customer Service Representative Human Resources Professional Sales and Marketing Specialist Public Relations Officer Educational Instructor or Trainer Mediator or Conflict Resolution Specialist Healthcare Provider (e.g., Nurses, Therapists)