10403 Communication courses in Cardiff delivered Online

Personal Development: Personal Development Online Do you want to focus your attention on improving your sense of self, identity, knowledge, and desires? You can only do that if you enrol in our specific personal development course. You gain a solid awareness of individual growth, academic development, and individual development from this personal development. In addition to these, personal development courses also emphasise the mental, social, spiritual, and emotional aspects of personal growth. You may improve your productivity, self-assurance, time management abilities, and creativity with the aid of this personal development course. Additionally, this personal development training teaches you how to control your stress at work and communicate effectively. Enrol in our personal development course to unlock your hidden potential! Learning Outcomes Of Personal Development: Personal Development course After completing the Personal Development course, the learner will be able to - Learn everything there is to know about personal productivity and efficiency. Personal development teaches how to optimise your time. Personal development helps you learn how to improve your presentation skills. You can understand how to improve your research abilities in this personal development course. Personal development describes how to improve your presence. Learning the basics of self confidence and personality is also part of personal development training. Special Offers of this Personal Development: Personal Development Course This Personal Development Course includes a FREE PDF Certificate. Lifetime access to this Personal Development Course Instant access to this Personal Development Course Get FREE Tutor Support from Monday to Friday in this Personal Development Course Main Course: Level 5 Personal Development Free courses included with this Personal Development Course Course 01: Time Management Course 02: Communication Skills [ Note: Free PDF certificate as soon as completing the Personal Development: Personal Development course ] Personal Development: Personal Development Detailed Course Curriculum of Personal Development: Personal Development Industry Experts Designed this Personal Development: Personal Development course into 13 detailed modules. Assessment Method of Personal Development: Personal Development After completing each module of the Personal Development: Personal Development Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Personal Development: Personal Development After completing the MCQ/Assignment assessment for this Personal Development: Personal Development course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Personal Development: Personal Development This Personal Development: Personal Development course is suitable for anyone who is dedicated to their professional development. This course could help you take that crucial first step into a leadership position. Existing managers and business owners may also find the information in this course useful. Requirements Personal Development: Personal Development Students who intend to enrol in this Personal Development: Personal Development course must meet the following requirements: Personal Development: Good command of the English language Personal Development: Must be vivacious and self-driven Personal Development: Basic computer knowledge Personal Development: A minimum of 16 years of age is required Career path Personal Development: Personal Development This Personal Development: Personal Development could be the key to the leadership career of your dreams. Certificates Certificate of completion Digital certificate - Included

Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner course is designed to provide you with a thorough understanding of early years leadership and management and the knowledge and skills related to early years practice. The team looks up to the Early Years Senior Practitioner as a positive role model. Through clear leadership and effective management, the Senior Practitioner supports and promotes best practices within legislative requirements to enable quality provision. The Senior Practitioner engages and motivates all parties involved in achieving better outcomes for babies and children, working collaboratively with colleagues, other professionals, and parents/caregivers. Why Choose Early Years Senior Practitioner Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Early Years Senior Practitioner course. Main Course: Level 5 Diploma for the Early Years Senior Practitioner Free Courses: Course 01: Level 1 Award In Skills for Childcare Course 02: Level 2 Behaviour Management in the Early Years Other Benefits of Early Years Senior Practitioner Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Early Years Senior Practitioner course] Early Years Senior Practitioner Course Curriculum of Level 5 Diploma for the Early Years Senior Practitioner Module 01: Manage Care Routines for Children Module 02: Lead Practice in Promoting Well-being and Resilience in Children Module 03: Model Positive Behaviour in the Early Years Module 04: Lead Activities, Experiences and Educational Opportunities to Promote Children's Speech, Language and Communication Module 05: Understand Holistic Child Development from Birth to 7 Years Module 06: Develop and Implement Policies and Procedures to Support the Safeguarding of Children Module 07: Develop Health and Safety and Risk Management Policies, Procedures and Practices in Early Years Settings Module 08: Supporting Children With Special Educational Needs and Disability in an Early Years Setting Module 09: Work in Partnership in Early Years Settings Module 10: Lead and Manage a Team Within an Early Years Setting Assessment Method of Early Years Senior Practitioner After completing each module of the Early Years Senior Practitioner Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Early Years Senior Practitioner After completing the MCQ/Assignment assessment for this Early Years Senior Practitioner course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Early Years Senior Practitioner This Level 5 Diploma for the Early Years Senior Practitioner is ideal for learners who are already working in the early years sector in a managerial role, as well as learners who want to advance their careers or increase knowledge through professional development. Requirements Early Years Senior Practitioner There are no specific requirements for this Early Years Senior Practitioner Course because it does not require any advanced knowledge or skills. Career path Early Years Senior Practitioner The knowledge and skills you will gain through this Level 5 Diploma for the Early Years Senior Practitioner may lead you to a variety of career opportunities. Such as: Early Years Senior Practitioner within the Early Years Workforce across the private, voluntary and independent sectors Progress to higher education in a relevant subject area. Certificates Digital Certificate Digital certificate - Included

Are you looking to enhance your Office Skills : Secretarial & PA Training skills? If yes, then you have come to the right place. Our comprehensive course on Office Skills : Secretarial & PA Training will assist you in producing the best possible outcome by mastering the Office Skills : Secretarial & PA Training skills. The Office Skills : Secretarial & PA Training course is for those who want to be successful. In the Office Skills : Secretarial & PA Training course, you will learn the essential knowledge needed to become well versed in Office Skills : Secretarial & PA Training. Our Office Skills : Secretarial & PA Training course starts with the basics of Office Skills : Secretarial & PA Training and gradually progresses towards advanced topics. Therefore, each lesson of this Office Skills : Secretarial & PA Training course is intuitive and easy to understand. Why would you choose the Office Skills : Secretarial & PA Training course from Compliance Central: Lifetime access to Office Skills : Secretarial & PA Training course materials Full tutor support is available from Monday to Friday with the Office Skills : Secretarial & PA Training course Learn Office Skills : Secretarial & PA Training skills at your own pace from the comfort of your home Gain a complete understanding of Office Skills : Secretarial & PA Training course Accessible, informative Office Skills : Secretarial & PA Training learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Office Skills : Secretarial & PA Training Study Office Skills : Secretarial & PA Training in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Office Skills : Secretarial & PA Training Course Office Skills : Secretarial & PA Training Curriculum Breakdown of the Office Skills : Secretarial & PA Training Course Module 01: Introduction to Admin Support Assistant Module 02: Introduction to Personal Assistant Module 03: Introduction to Office Administration Module 04: Skills of an Effective Administrator Module 05: Introduction to Reception and Receptionist Module 06: Business Telephone Skills Module 07: Representing Your Boss and Company Module 08: Business Etiquette Module 09: Mail Services and Shipping Module 10: Travel Arrangements Module 11: Organising Meeting and Conferences Module 12: Diary Management and Note taking Module 13: Time Management Module 14: Record Keeping and Filing Systems Module 15: Business Writing Skills Module 16: Organisational Skills Module 17: Communication Skills Module 18: Customer Service Module 19: Effective Planning and Scheduling Module 20: Invoicing Petty Cash CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Skills : Secretarial & PA Training course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Office Skills : Secretarial & PA Training. It is also great for professionals who are already working in Office Skills : Secretarial & PA Training and want to get promoted at work. Requirements To enrol in this Office Skills : Secretarial & PA Training course, all you need is a basic understanding of the English Language and an internet connection. Career path The Office Skills : Secretarial & PA Training course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Office Skills : Secretarial & PA Training. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Description: Outlook is the most valuable communication tools. It helps you to communicate faster. This Microsoft Office 2007 Outlook Intermediate - Complete Video Course is designed to expand your knowledge from the Microsoft Office Outlook 2007 Basic Training level and learn about concepts including calendar options, assigning tasks. In this level you will learn Outlook's interface, Account Management, Sending E-mails, and other Mailing functionalities. You will learn how to customize Outlook, how to create custom toolbars and custom menu-bars, how to use the Calendar Manager, how to organize multiple tasks. You will also be introduced with navigation pane, multiple address book, and more valuable stuffs. This improved level is designed for them who want to learn intermediate-level Outlook 2007 skills. If you want to get all the tips and tricks that will improve your performance in Outlook then you should join this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2007 Outlook Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2007 Outlook Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customizing Outlook The Outlook Environment FREE 00:18:00 Groups and Shortcuts 00:02:00 Address Books 00:06:00 Customizing Messages Customizing Message Appearance 00:10:00 Signatures 00:08:00 Voting Buttons 00:04:00 Out-of-Office Messages 00:06:00 Organizing Items Instant and Advanced Search 00:10:00 Filters 00:02:00 Categories 00:12:00 Folders Personal Folders 00:11:00 Public Folders 00:16:00 Offline Folders 00:18:00 Organizing Mail Organizing the Inbox Folder 00:20:00 Organizing Folders 00:07:00 Setting Rules 00:12:00 Mock Exam Mock Exam- Microsoft Office 2007 Outlook Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2007 Outlook Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you know what success means or know how to handle professional issues about working successfully? Learn about successful ways to become a successful professional. Description: The concept of success differs from each person but becoming successful has a common thing in all of us. This is to become successful with our dreams. In this success, you will know the soft skills that are important to success in your workplace. You will be learning the 10 key soft skills set that in this course. Know to use these skills to become more relatable. You will also learn to apply the soft skills you will acquire from this course to succeed. Who is the course for? Professionals who want to know how to become successful. People who have an interest in learning about professional skills for success. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Professional Skills for Success course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Content Creator Manager Marketing Specialist Strategist. Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Professional Skills for Success- Activities 00:00:00 Mock Exam Mock Exam- Professional Skills for Success 00:20:00 Final Exam Final Exam- Professional Skills for Success 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the skills you need to propel your career forward in teaching. Equip yourself with the essential knowledge and skill set that make you a confident professional trainer and take your career to the next level. This comprehensive course is designed to help you reach your professional goals. The skills and knowledge that you will gain through studying this train the trainer diploma course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This train the trainer diploma course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This comprehensive course will teach you the theory of effective teaching practice and equip you with the essential skills, confidence and competence to assist you in the teaching industry. You'll gain a solid understanding of the core competencies required to drive a successful career in teaching. This train the trainer diploma course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Learn from expert tutors with industry experience, teaching you the latest expertise and best practice. This extensive course is designed for teaching professionals who are aspiring to specialise in teaching. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV. Enrol today and take the next step towards your personal and professional goals. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction and Welcome Introduction to Trainer Bootcamp 00:11:00 What Makes a Great Trainer? 00:18:00 Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction 00:04:00 Make Comfortable Small Talk - Part 1 00:17:00 Make Comfortable Small Talk - Part 2 00:19:00 Make Comfortable Small Talk - Activity Feedback 00:09:00 Make an Impressive First Impression 00:15:00 Give Last Minute Reminders - Part 1 00:18:00 Give Last Minute Reminders - Part 2 00:15:00 Start with an Amazing Opener Give Your Introduction - Part 1 00:17:00 Give Your Introduction - Part 2 00:20:00 Give Your Introduction - Part 3 00:04:00 Find Out About Them 00:17:00 Reveal the Takeaways 00:12:00 Set Boundaries and Expectations - Part 1 00:17:00 Set Boundaries and Expectations - Part 2 00:06:00 Give the Lesson Hook 00:06:00 Build Credibility and Rapport Do an Oral Review - Part 1 00:16:00 Do an Oral Review - Part 2 00:03:00 Send Them to Break 00:04:00 Walk and Talk During Break 00:11:00 Bring Them Back From Break 00:13:00 Open Convincingly Assessment Open Convincingly Assessment Practice 00:13:00 Open Convincingly Assessment 00:07:00 Train The Trainer For Beginner Introduction Introduction 00:03:00 Need for Training & Development Need for Training & Development 00:04:00 Various Roles of a Trainer Various Roles of a Trainer 00:01:00 Various Learning Styles Various Learning Styles 00:04:00 Phases of a T & D Program Phases of a T & D Program 00:03:00 Criteria for Evaluation of Training Criteria for Evaluation of Training 00:01:00 Plan & Organize Training Content Plan & Organize Training Content 00:03:00 Prepare Presentations for Training Prepare Presentations for Training 00:02:00 Training Room Configuration Training Room Configuration 00:06:00 Role of Games & Activities Role of Games & Activities 00:03:00 Communication Ground Rules Communication Ground Rules 00:01:00 How to Handle Different Learners How to Handle Different Learners 00:09:00 Role of Body Language in Training Role of Body Language in Training 00:03:00 Expectations of Learners Expectations of Learners 00:04:00 Explain the Challenges of Training Explain the Challenges of Training 00:01:00 Characteristics of a Good Trainer Characteristics of a Good Trainer 00:02:00 The Complete Train the Trainer Bootcamp (Part 2): All Levels Introduction Introduction to Teach Effectively 00:03:00 Keep Them Engaged Keep Them Engaged Intro 00:12:00 The 4 Learning Styles 00:05:00 Ask Recall Questions 00:15:00 Ask Leading Questions 00:13:00 Ask Relevance Questions 00:07:00 Ask Expert Questions 00:11:00 Ask Questions Activity 00:12:00 Give Targeted Directionals 00:16:00 Use the Agree and See If You're Right 00:17:00 Help Them Follow Along Refer to Hooks 00:16:00 Use the Buddy System 00:11:00 Work the Room 00:16:00 Ensure They Understand Ensure They Understand Introduction 00:07:00 Use Etch-a-Sketch Effectively 00:13:00 Use Visual Aids Correctly 00:14:00 Give Benchmark Checks - Part 1 00:13:00 Give Benchmark Checks - Part 2 00:20:00 Use Effective Body Language Convince with Your Voice - Part 1 00:15:00 Convince with Your Voice - Part 2 00:20:00 Command with Your Body 00:16:00 Show Genuine Enthusiasm 00:11:00 The Complete Train the Trainer Bootcamp (Part 3): All Levels Answer Any Question Answer Any Question Intro 00:12:00 Invite Questions 00:08:00 Paraphrase the Question 00:19:00 Handle the Question - Part 1 00:16:00 Handle the Question - Part 2 00:10:00 Conclude the Question 00:15:00 Manage Distractions Manage Distractions Intro 00:05:00 Stop Interruptions 00:19:00 Stop Interruptions Activity Feedback 00:04:00 Handle Negativity 00:17:00 Handle Negativity Activity Feedback 00:03:00 Manage Inattention 00:19:00 Show it was Worthwhile Administer an End of Day Review 00:20:00 Remind Them What They Got 00:07:00 Address Outstanding Questions 00:09:00 Ensure Individual Success Ensure Individual Success Intro 00:08:00 Tutor Benchmark Candidates 00:10:00 Assign an Independent Assessment 00:18:00 Part with Warm Words 00:10:00 Manage Trainees Assessment Manage Trainees Assessment Practice 00:09:00 Manage Trainees Assessment 00:02:00 Prepare an Irresistible Training Update Your Lesson Plans and Practice Your Scripts 00:19:00 Prepare the Day of Training 00:08:00 Supplementary Resources Supplementary Resources - Train The Trainer Diploma 00:00:00 Assessment Assessment - Train The Trainer Diploma 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Duration 2 Days 12 CPD hours This course is intended for Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Install, Configure, and Implement Cisco Emergency Responder (Cisco ER). Configure CUCM for CER Configure Emergency Response Locations (ERLs) Configure Emergency Location Identification Numbers (ELINs) Configure PSAP calls and PSAP CallBack Configure Users and onsite Security Management This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. Cisco Emergency Responder Overview PSAP/ Emergency Calling Overview National Emergency Number Association Legislation and Regulation Service Provider ALI Automatic Number Identification (ANI) Automatic Location Identification (ALI) NENA Emergency Response Location NENA Guidelines for ERLs NENA Emergency Location Identification Number (ELIN) E911 Preparation Cisco Emergency Call Handler Cisco Emergency Responder 11.x Enhancements License Management Emergency Responder Redundancy Clustering CER over the WAN Integration with UC Manager Intrado Architecture CER Wireless Features Overview Installing Cisco Emergency Responder Supported Hardware Platforms CER Virtual Server Requirements Deploy Cisco CER OVF/OVA Installation of CER CER CLI Interface Reset Application Administrator Password Add 2nd CER Server - Subscriber Upgrade VMware Tools on Cisco Emergency Responder Server CER Backup and Restore CER PLM Licensing Unified Communication Manager CER Configuration Cisco Unified Communications Manager Administrator Interfaces Cisco Unified Communications Manager Required Services for CER CUCM SNMP Settings Phone Partition and Calling Search Spaces Partitions for 911 Services CER CUCM Configuration for CTI Route Points and CTI Ports Configure CER Route Patterns for 911 and Security Personal Create Translation Patterns for ELINs Create Emergency Responder Cisco Unified Communications Manager User Location Awareness Overview Configure Wireless Endpoint Tracking Feature on UCM 11.5 Cisco Emergency Responder (CER) Configuration Emergency Responder Interface E.164 Dial Plan Support Cisco Emergency Responder Groups Setup CER Groups CER Telephony Settings for CER Cisco CER License Manager Cisco CER Email Settings Cisco CER - Add Subscriber Onsite Security Alerts for Security Personnel Pager Alert Configuration Configure Emergency Response Location (ERL) Configure Emergency Location Identification Number (ELIN) ERL Migration Tool Configure SNMP Configure Phone Tracking Configure LAN Switch Tracking Configuring IP Subnet-based ERLs Configuring Manual Phone Tracking Emergency Responder User Management Manage Onsite Alerts, ERLs, and ALI Data User and Security Logins CER - Web Alerts CER - ERL Audit Trail Export PS-ALI Records ERL Debug Tool

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Negotiation Training Course Overview This negotiation course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Negotiation is a basic means of getting what you want from others. It's a back and forth communication designed to reach an agreement when you and the other side have some interests that are shared and others that are opposed. This negotiation course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator. Entry Requirement There are no academic entry requirements for this negotiation course, and it is open to students of all academic backgrounds. Course Curriculum Module 1: What is Negotiation Module 2: The Key Negotiation Stages and skills Module 3: Negotiating Positions Module 4: The Negotiation Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

An E-Learning Course by Born at the Right Time Created by Rachel Wright, with leading voices in the field Welcome to the Masterclass in Parent Carer Trauma Going beyond awareness to meaningful action This powerful and timely course explores the trauma experienced by parent carers. Drawing on the latest research and the expertise of professionals with lived experience, this course offers practical, responsive strategies for professionals working across health, education, and social care. Parent carers are often navigating extreme and ongoing stress while advocating for their children and working alongside hard working practitioners within often fragmented and uncoordinated systems. This course helps to understand, recognise, and respond to that trauma with empathy, authority, and actionable care. As with all Born at the Right Time training, this course will be Rooted in Lived Experience Informed by Research Delivering Actionable Solutions Who This Course is For? This masterclass is for professionals working in Special Educational Needs (SEN), health, education, and social care, including those in face-to-face, managerial, and commissioning roles. This is not a course in clinical diagnosis or treatment of trauma. Rather, it is designed for the many non-trauma specialist professionals who routinely work alongside families. It is for the myriad of practitioners whose interactions can either unintentionally cause harm or become a source of empowerment. What You’ll Gain A clear understanding of how trauma is expressed in parent carers Insight into systems-generated trauma and the unintended potential harm from repetitive assessments, fragmented services, and disempowering practices Knowledge of the impact of trauma on parent carer health and well-being, including suicide risk The unseen negative impact parent carer trauma has on practitioners and the systems they work within Practical strategies to create safe, trusting relationships with parent carers Communication strategies that prioritise empathy, respect, and emotional regulation A trauma-informed lens that supports collaboration, co-production and personalised care Reflection opportunities to consider how you and your service can make meaningful change Learn From Leading Voices This course features insights and teaching from some of the most respected names in the fields of trauma, disability, and parent carer lived experience: Dr Joanna Griffin – Counselling Psychologist, parent carer, author of Day by Day, and founder of Affinity Hub Dr Julie Calveley – Learning Disability Nurse, Founder of NAC, specialising in trauma and wellbeing in people with complex disabilities Dr Ana Aiello – completed her PhD at the School of Law, University of Leeds. Currently working as the Cerebra Postdoctoral Researcher at Leeds University. Dr Siobhan O’Dwyer – Associate Professor in Social Care at Birmingham University, leading international research into parent carer suicide and homicide Dr Julian George – Journalist and knowledge transfer consultant focused on the deaths of learning disabled and autistic people Ellie Chapple – Dynamic speaker, inclusion advocate and change-maker, known for her message to #FlipTheNarrative Why This Matters Parent carers save the UK economy over £132 billion annually through their unpaid labour (Carers UK, 2020), yet face chronic stress and deteriorating health outcomes (Miodrag & Hodapp, 2010; Fraser, 2023). Systems often inadvertently cause further trauma, eroding trust and damaging relationships. As a practitioner, you have the power to reduce harm and promote a safe, collaborative environment. By understanding trauma and responding with empathy, clarity, and purpose—you can help create environments that promote safety, dignity, and growth. Course Features Interactive content and reflection activities Real-life case studies and downloadable tools Evidence-informed strategies you can apply immediately Learn at your own pace, anytime Certificate of completion provided Testimonials Take the Next Step Join a community of professionals who are reimagining what it means to work with families. This course is a call to action—one that moves beyond awareness into meaningful, compassionate practice. ➡️ Enrol now in the Masterclass in Parent Carer Trauma. Inclusion and Diversity Statement We acknowledge that trauma is experienced differently depending on intersectional identities. Race, gender, sexuality, disability, culture, and class profoundly shape how families encounter and navigate trauma. At Born at the Right Time, we are committed to inclusive, equitable practice that recognises and values the rich diversity of all families. We strive to amplify marginalised voices and challenge the structural inequalities that continue to impact outcomes for parent carers and their children. Content Warning This course contains accounts of traumatic lived experiences, including discussions of suicide, homicide, and systemic injustice. We encourage participants to engage with care and consider their own wellbeing while participating in this training. This is a flexible e-learning course, which can also be delivered in-person by Born at the Right Time’s experienced trainers. To book a bespoke session focused on your specific objectives, context and learner needs, email: training@bornattherighttime.com