9885 Communication courses in Cardiff delivered Online

Social Work Studies at QLS Level 5 Diploma Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Social Work Studies at QLS Level 5 Diploma Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Social Work Studies at QLS Level 5 Diploma bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Social Work Studies at QLS Level 5 Diploma Online Training, you'll receive 25 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Social Work Studies at QLS Level 5 Diploma Career Bundle: Course 01: Social Work Studies at QLS Level 5 Diploma Course 02: Preparing to Work in Adult Social Care Course 03: Health and Social Care Level 3 Diploma Course 04: Family Law Course 05: Domestic Violence and Abuse Awareness Diploma Course 06: Marriage and Family Therapy Course 07: Vulnerability, Abuse & Safeguarding Course 08: Safeguarding Adults Level 1 Course 09: Safeguarding Children Course Course 10: Youth Work Diploma Course 11: UK Health and Care Course 12: Healthcare GDPR Training Course 13: Legal Secretary Course 14: Life Coaching Advanced Diploma Course 15: Mental Health Support Worker Course 16: Anti Social Behaviour Course Course 17: Assertiveness Communication Skills using Positive Psychology Course 18: Communication & Information Handling in Care Course 19: Emotional Intelligence and Human Behaviour Course 20: Counselling Skills Training Course 21: Compassion Focused Therapy Course 22: Cognitive Behavioural Therapy Course Course 23: Effective Methods of Public Speaking and Presentation Skill Course 24: Developing Interpersonal Skills Course Course 25: Risk Assessment in Health & Social Care With Level 7 in Strategic Learning & Development, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Social Work Studies at QLS Level 5 Diploma today and take the first step towards achieving your goals and dreams. Why buy this Level 7 in Strategic Learning & Development? Free CPD Accredited Certificate upon completion of Level 7 in Strategic Learning & Development Get a free student ID card with Level 7 in Strategic Learning & Development Lifetime access to the Social Work Studies at QLS Level 5 Diploma course materials Get instant access to this Social Work Studies at QLS Level 5 Diploma course Learn Social Work Studies at QLS Level 5 Diploma from anywhere in the world 24/7 tutor support with the Social Work Studies at QLS Level 5 Diploma course. Start your learning journey straightaway with our Social Work Studies at QLS Level 5 Diploma Training! Social Work Studies at QLS Level 5 Diploma premium bundle consists of 25 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Social Work Studies at QLS Level 5 Diploma is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Social Work Studies at QLS Level 5 Diploma course. After passing the Social Work Studies at QLS Level 5 Diploma exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Social Work Studies at QLS Level 5 Diploma course is ideal for: Students seeking mastery in Level 7 in Strategic Learning & Development Professionals seeking to enhance Social Work Studies at QLS Level 5 Diploma skills Individuals looking for a Level 7 in Strategic Learning & Development-related career. Anyone passionate about Level 7 in Strategic Learning & Development Requirements This Social Work Studies at QLS Level 5 Diploma doesn't require prior experience and is suitable for diverse learners. Career path This Social Work Studies at QLS Level 5 Diploma bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

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This Marketing Assistant training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Marketing Assistant. The required skills and qualifications for a Marketing Assistant typically include: Communication Skills: Excellent written and verbal communication skills are essential for effectively conveying ideas and messages to target audiences. Creativity: Ability to think creatively to generate innovative marketing ideas and campaigns that stand out in a competitive market. Digital Marketing Knowledge: Basic understanding of digital marketing channels such as social media, email marketing, SEO, and content marketing. Analytical Skills: Capability to analyze marketing data and metrics to track the performance of campaigns and make data-driven decisions. Organizational Skills: Strong organizational skills to manage multiple tasks and deadlines efficiently. 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Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Organising and Chairing Meetings Certification Meetings are a key mode of communication in most organisations. They are used to share new ideas, pass on important news about the business, organise complex projects and more besides. Although the common stereotype of a meeting is that of a dull gathering in the office, they are extremely useful when overseen by a competent chairperson. In this course, you will learn how to successfully arrange, oversee and chair meetings that enhance the performance of a business. You will learn how to keep the meeting on track and how to handle interpersonal tension or conflict. You Will Learn: What constitutes a business meeting and why they are necessary The main types of meetings you might have to chair, including decision-making and consultation meetings The role of the chairperson in a meeting and how they can facilitate rather than dominate proceedings What makes a good meeting agenda and how they should be used during meetings Benefits of Taking This Course: If you are responsible for chairing meetings as part of your job, you will benefit from the practical strategies in this course If you are responsible for taking minutes during meetings, this course will help you gain a broader appreciation of the context in which a meeting usually takes place This course will benefit anyone who needs to attend meetings but is unsure what to expect, as it provides an overview of how they are typically structured If you ever serve in a mediation role that requires diplomacy and tact, you will benefit from learning the communication skills outlined in this course

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

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Master the art of legal document preparation and filing procedures. Implement effective compliance strategies within an organizational framework. Foster strong communication and interpersonal skills for successful team management. Uphold the highest ethical standards of confidentiality in the workplace. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Office Skills: Secretarial, Shorthand, & PA Get a free student ID card with Office Skills: Secretarial, Shorthand, & PA Training program (£10 postal charge will be applicable for international delivery) The Office Skills: Secretarial, Shorthand, & PA is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Office Skills: Secretarial, Shorthand, & PA course materials The Office Skills: Secretarial, Shorthand, & PA comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Office Administration & Skills Diploma Module 01: Personal Assistant Module 02: Admin Support Module 03: Administrative Management Module 04: Organisational Skills Module 05: Telephone Etiquette Module 06: Business Writing Module 07: Time Management Module 08: Body Language and Effective Communication Module 09: Meeting Management Module 10: Excel Basics Module 11: PowerPoint Basic Course 02: Legal Secretary Module 01: Understanding The Concept Of Paralegal Module 02: Key Legal Terminology Module 03: Effective Communication Skills For Paralegals Module 04: The Legal Workplace & Professionals Module 05: Law & Legal Systems Module 06: Contract & Business Law Module 07: Property Law Module 08: Wills, Probate, Estate Law Module 09: Criminal Law Module 10: Common Paralegal Legal Matters Module 11: Human Rights Module 12: Conflict And Conflict Resolution Module 13: Professional Conduct And Ethics Of Paralegals Module 14: Mandatory Knowledge Fields And Survival Tips For Paralegals Course 03: Compliance Officer Training Level 3 Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management =========>>>>> And 4 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*7 = £91) CPD Hard Copy Certificate: £29.99 CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Career Changers Administrative Staff Legal Professionals Business Owners Aspiring Managers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Office Manager Legal Secretary Compliance Officer Facilities Manager HR Assistant Team Leader Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Landing on this page shows your eagerness to learn. This Facilities Management course package is here to surprise you. Because we're providing 20 top-notch courses in 1 bundle! This course can be your best investment in self-development which takes only a small portion of your time and pounds. Facilities Management is a dynamic task and requires adaptation with instant difficulties. Studying this complete 20 courses package will give you the confidence to address the problems on the way. Enrol in this course bundle and explore the high-quality materials and learn each management indicator with us. The assessment set-up of this course will assure you of your progress. Increase your chances to stand out from the crowd today! Learning Outcome: The benefits this package of Facilities Management course is supposed to bring you at the end are: Overall familiarity with the industry operation A strong foundation of all the tools and techniques of facilities management Enhanced and polished work culture and communication skills Knowledge of laws and regulations in the related field Ability to handle cross-cultural diversity and conflicts at work This Facilities Management course bundle assures you that all the courses here will benefit you. Every course material is going to add value to your purpose. You only need to choose where to start. This Facilities Management Bundle Consists of the following Premium courses: Course 01: Facilities Management Level 3 Course 02: Diploma in Lean Process and Six Sigma Course 03: Quality Management Course 04: Quality Tools and Problem-Solving Methods Course 05: SAP Controlling (CO) - Product Costing S4HANA Course 06: Process Improvement: Reduce Waste Course 07: Compliance & Business Risk Management Course 08: Commercial Law 2021 Course 09: Performance Management Course 10: Project Management Course 11: People Management Skills Level 3 Course 12: Assertiveness and Self-Confidence Development Course 13: Conflict Management Course 14: Cross-Cultural Awareness Training Course 15: Operations Management Course 16: Paralegal Course 17: Change Management Course 18: Positive Psychology Masterclass Course 19: Time Management Course 20: Effective Communication Skills So don't be late to make your smart move by choosing this Facilities Management course package and scaling up your skill. Certificate: PDF Certificate: Free (Previously it was £6*20 = £120) Hard Copy Certificate: Free (For The Facilities Management Level 3 Course: Previously it was £10) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? People from any background can take this course package. No specific educational qualification is required to study this Facilities Management bundle. Requirements This Facilities Management course has been designed to be fully compatible with tablets and smartphones. Career path Some of the popular careers where you can use the skills and knowledge gained from the Facilities Management course package are as follows: Facilities Manager Leisure Centre Assistant Outdoor Activities Instructor Museum Attendant Caretaker/Security Manager And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course Facilities Management Level 3 absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

The job market in the UK has been through a significant amount of turbulence over the last year, mainly due to the pandemic and recent war. As a result, finding a suitable niche in this highly competitive job market has become more challenging. Our Building Quantity Surveying, Construction Site Management & Construction Cost Estimation package, with the latest digital study materials and innovative learning method, will give you in-depth knowledge of this domain. You will dive deep into the core basics with our step-by-step lessons and proficient tutor guidance. This 20-in 1 Building Quantity Surveying, Construction Site Management & Construction Cost Estimation bundle consists of the following Courses: Course 01: Quantity Surveyor Training Course 02: Building Surveyor Course 03: Land Surveying Course 04: Construction Site Planning and Managment Course 05: Construction Cost Estimation Diploma Course 06: Construction Safety Diploma Course 07: Construction Industry Scheme (CIS) Course 08: Property Management Training Course 09: Property Development Diploma Course 10: Property Law Course 11: Property Business Training - Level 5 Course 12: Residential Property Sales Course 13: Public Housing Management Course 14: WELL Building Standard Course 15: Building Design And Construction With LEED V4.1 Course 16: AutoCAD VBA Programming for Beginners Course 17: AutoCAD Programming using C# with Windows Forms Course 18: Cost Control and Management Training Course 19: Positive Workplace Environment Course 20: Effective Communication Skills for Technical People Additionally, you will get 5 other career-guided courses in this Building Quantity Surveying, Construction Site Management & Construction Cost Estimation bundle: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile So, stop scrolling down and procure the skills and aptitude with Apex Learning to outshine all your peers by enrolling in this Building Quantity Surveying, Construction Site Management & Construction Cost Estimation bundle. Learning Outcomes of Building Quantity Surveying, Construction Site Management & Construction Cost Estimation bundle This career-oriented bundle will help you to Gain the ability to excel in the role of Property Surveyor Know your responsibilities as Property Surveyor and convey your experience to others Gain excellent interpersonal and communication skills Know the pros and cons of working as Property Surveyor Adhere to the regulations around this area Gain time and risk management skills to ensure efficiency Manipulate technological advancement to become more effective Maintain moral standards and set an example for your peers CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Building Quantity Surveying, Construction Site Management & Construction Cost Estimation bundle. Requirements This Building Quantity Surveying, Construction Site Management & Construction Cost Estimation course has been designed to be fully compatible with tablets and smartphones. Career path Having this Building Quantity Surveying, Construction Site Management & Construction Cost Estimation expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Quantity Surveyor Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Improved Sales means better profit, so learn the necessary Skills What are buyers looking for in a seller? How do you place yourself ahead of the competition? If you have ever wondered these questions, then take this course to learn whole new way to improve your sales skills and get better result instantly. There are many skills and tricks that can be used to improve your selling skills, such as your communication skills. If you're a salesperson, this skill might seem self-evident, but too many sales reps don't take the time to develop their communication skills, choosing instead to rely on a script to get them through conversation. A professional seller must have good persuasive skills. Customers are bombarded with advertisements and pitches on a regular basis; you need to know how to convince them that your product or service is worthy of investment. With everything said and done, Sales Skills Professional Course will make you competent to be a professional salesperson. It will vastly improve your skills and you will be able to sell more products easily. Course Highlights Sales Skills Professional Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Sales Skills Professional Course into 19 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 16 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Sales Skills Professional Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Sales Skills Professional Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Sales Skills Professional Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Mock Exam Final Exam

Overview This comprehensive course on Electric Vehicle Battery Management System will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Electric Vehicle Battery Management System comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Electric Vehicle Battery Management System. It is available to all students, of all academic backgrounds. Requirements Our Electric Vehicle Battery Management System is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 17 sections • 79 lectures • 08:52:00 total length •Introduction: 00:03:00 •Passive Cell Balancing: Working Principle: 00:09:00 •Passive Cell Balancing: Hardware Circuit Design: 00:06:00 •Passive Cell Balancing: Balancing Current deciding factor: 00:06:00 •Passive Cell Balancing: Calculations: 00:08:00 •Passive Cell Balancing: Assignment: 00:02:00 •Voltage Measurement in Battery management system: 00:02:00 •Voltage Measurement: Hardware circuit design: 00:04:00 •Voltage Measurement: Component selection techniques: 00:06:00 •Current Measurement: Battery Pack: 00:05:00 •Current Measurement: Current Sense Resistor-based Hardware Circuit: 00:09:00 •Current Measurement: Assignment: 00:02:00 •Current Measurement: Sense Resistor and External amplifier: 00:08:00 •Current Measurement with Sense Resistor and External Amplifier: Assignment: 00:02:00 •Current Measurement: Hall Effect sensor: 00:07:00 •Current Measurement: Datasheet understanding: 00:10:00 •Current Measurement: Calculations: 00:06:00 •Current Measurement using Hall Sensor: Assignment: 00:02:00 •Temperature Measurement: In BMS: 00:10:00 •Temperature Measurement: Thermistor Calculation: 00:13:00 •Temperature Measurement: Assignment: 00:02:00 •Coulomb Counting - SoC Estimation: 00:05:00 •Coulomb counting: Calculation: 00:03:00 •Coulomb counting: Assignment: 00:07:00 •What parameters are taken to select your right BMS IC?: 00:13:00 •A tour to Texas Instrumentsfor BMS IC selection: 00:09:00 •A tour to Texas Instruments: Battery Protectors: 00:10:00 •A tour to Texas Instruments: Battery Monitors and Balancers: 00:09:00 •A tour to Texas Instruments: Fuel Gauge IC: 00:13:00 •MCU for BMS: Basics: 00:04:00 •MCU for BMS: Selection Technique: 00:07:00 •MCU for BMS: Assignment: 00:02:00 •Cell Modeling 1: 00:02:00 •Cell Modeling 2: 00:02:00 •Cell Modeling 3: 00:09:00 •Cell Modeling 4: 00:08:00 •Cell Modeling 5: 00:14:00 •Communication Protocol 1: 00:05:00 •Communication Protocol 2.1: 00:10:00 •Communication Protocol 2.2: 00:07:00 •Communication Protocol 2.3: 00:07:00 •Communication Protocol 2.4: 00:06:00 •UART Demo 1: 00:12:00 •UART Demo 2: 00:07:00 •I2C communication protocol 1: 00:06:00 •I2C communication protocol 2: 00:04:00 •I2C communication protocol 3: 00:06:00 •I2C communication protocol 4: 00:12:00 •I2C communication protocol 5: 00:04:00 •I2C communication protocol 6: 00:05:00 •I2C communication protocol 7: 00:14:00 •I2C Demo 2: 00:15:00 •SPI Communication 1: 00:06:00 •SPI Communication 2: 00:07:00 •SPI Communication 3: 00:06:00 •CAN Communication 1.1: 00:03:00 •CAN Communication 1.2: 00:04:00 •CAN Communication 1.3: 00:06:00 •CAN Communication 1.4: 00:07:00 •CAN Communication 1.5: 00:03:00 •CAN Communication 1.6: 00:06:00 •CAN Communication 1.8: 00:05:00 •Power management 1: 00:04:00 •Power management 2: 00:04:00 •Power management 3: 00:04:00 •Power management 4: 00:05:00 •BQ76925 Datasheet: Part 1: 00:09:00 •BQ76925 Datasheet: Part 2: 00:09:00 •BQ76925 Datasheet: Part 3: 00:14:00 •BQ76925 Datasheet: Part 4: 00:13:00 •BQ76925 Reference Design: 1: 00:10:00 •BQ76925 Reference Design: 2: 00:06:00 •BQ76925 Reference Design: 3: 00:06:00 •BQ76925 Reference Design: 4: 00:15:00 •BQ76925 Reference Design: 5: 00:05:00 •BQ76925 Reference Design: 6: 00:07:00 •BQ76925 Reference Design: 7: 00:06:00 •Thank you: 00:03:00 •Resource - Electric Vehicle Battery Management System: 00:00:00

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list