10311 Communication courses in Bootle delivered Online

In care, education, mental health, and beyond—understanding human behaviour is no longer optional. The Psychology: 20-in-1 Premium Online Courses Bundle gives you the multi-dimensional credentials employers expect from today’s compassionate professionals. Whether you're entering the field or enriching your current role, this bundle proves you're built for people-first work. Description Professionals in social work, mental health, education, or support roles are increasingly expected to bring a working knowledge of behavioural science, counselling basics, and emotional intelligence. This bundle delivers 20 certifications to help your CV reflect modern psychological awareness—while setting you apart in the hiring process. From autism support to brain disorders, from CBT to self-esteem, this collection shows employers you're not just qualified—you’re holistically prepared. It also adds value for those in education, HR, social care, or even customer-facing corporate roles. Psychology opens doors. This bundle gives you the keys—before the vacancies are gone. FAQ Q: Is this only for psychologists or therapists? A: Not at all. It suits anyone working in education, care, support services, coaching, or people-focused careers. Q: What jobs can this help me get? A: Mental health assistant, support worker, SEN teaching assistant, care coordinator, or HR wellbeing lead. Q: Can I add these certificates to my job applications? A: Yes—each course provides certification to enhance your portfolio and CV. Q: Is this suitable for beginners? A: Absolutely. No prior experience in psychology is required to benefit from this bundle. Q: Does it include personal development skills? A: Yes. Courses also cover self-organisation, communication, negotiation, and problem-solving. Q: Why buy now? A: Demand for emotionally intelligent professionals is rising—this bundle helps you respond, not react.

Looking to break into one of the most future-proof careers of the century? This 20-in-1 Software Engineering bundle is crafted to help you become job-ready with a blend of technical expertise and professional workplace skills—no fluff, just focus. Description The tech industry doesn’t wait for anyone. Employers are scanning CVs for adaptable, multi-skilled individuals who can build, communicate, and lead in digital environments. This Software Engineering bundle delivers exactly that, combining coding proficiency, team leadership, and project coordination to give you a sharp edge. Whether your goal is to secure a junior dev role, contribute to DevOps pipelines, or move into tech project coordination, this bundle gives you the foundational competence companies actually look for. It’s especially relevant for roles in software houses, fintech, healthtech, AI startups, and consultancy firms where multi-skill fluency is a must. With 20 purpose-built courses bundled together, the cost-per-skill is unbeatable. And in a hiring landscape where every vacancy attracts dozens of applicants, this bundle ensures your CV lands in the shortlist pile—not the bin. Don’t wait until someone else grabs your opportunity. FAQ Q: Who should take this bundle? A: Anyone seeking roles in software development, quality assurance, DevOps, or product teams. Q: Does this bundle include workplace skills too? A: Yes, and that’s the advantage—it builds both tech and communication leadership. Q: How does this help me get hired? A: It aligns your skills with what tech companies are hiring for: versatility, collaboration, and digital fluency. Q: Can I use this for freelance or remote work? A: Absolutely—many skills here are ideal for tech freelancers and remote workers. Q: What types of employers value this? A: Startups, SaaS companies, IT consultancies, and any tech-driven business.

Turn your passion for photography into a hireable, income-ready skillset with this all-in-one professional photography bundle. Packed with creative and commercial value, it's designed for those who want their lens work to mean business. Description The line between creative passion and professional success has never been thinner. Whether you’re aiming for freelance gigs, studio roles, or visual content creation, this 20-in-1 bundle aligns your love for photography with skills employers and clients actively seek. Photography doesn’t operate in a vacuum. You need communication savvy, project coordination, and sales strategy to stand out. That’s why this bundle doesn’t stop at the shutter—it’s a smart blend of visual, commercial, and soft skills built to give you traction in industries like media, marketing, publishing, fashion, wildlife tourism, and event production. The best part? You’re getting 20 job-relevant courses in one premium bundle—an investment that pays for itself faster than a weekend photo gig. Don’t wait until your dream client or employer chooses someone else. Show them you’re not just creative—you’re career-ready. FAQ Q: Is this bundle only for photographers? A: It’s ideal for anyone in or entering creative fields, especially those interested in turning photography into a career. Q: What industries is this useful for? A: Media, advertising, fashion, wedding/event planning, wildlife photography, and freelancing platforms. Q: Will this bundle help me start freelancing? A: Absolutely—it includes courses aligned with client acquisition, sales writing, and outsourcing. Q: Is the bundle beginner-friendly? A: Yes, it suits all levels, including those just starting out. Q: What makes this bundle different? A: It’s tailored to make your skills marketable, not just artistic—bridging creativity with commercial value.

Get ahead in the dynamic and evolving world of biomedical science with a 20-in-1 bundle designed for careers at the intersection of healthcare, research, and innovation. Whether you're entering the field or upskilling for advancement, this bundle helps you stand out where it counts. Description The biomedical and life sciences industries are expanding fast, with roles requiring not only subject-specific knowledge but also operational and compliance readiness. This career-focused bundle combines scientific fundamentals with the professional and technical skills that employers value. From clinical labs and pharmaceutical companies to public health bodies and biotech startups, this bundle gives you a competitive edge in industries where precision, communication, and regulatory awareness are critical. It’s perfect for aspiring lab technicians, data analysts, compliance officers, or healthcare support professionals looking to enhance their CVs with relevant, practical competencies. With 20 courses bundled together at a cost far lower than enrolling in them separately, it’s not just smart—it’s strategic. Jobs in this sector move quickly. This bundle helps ensure you do too. FAQ Q: Who should take this course bundle? A: Anyone pursuing careers in biomedical science, healthcare support, lab work, or environmental sciences. Q: What types of roles could this help me apply for? A: Lab technician, biomedical assistant, pharmacy support, public health analyst, or medical admin. Q: Can this bundle help me transition into healthcare from another field? A: Yes, it’s suitable for career switchers looking to build relevant competencies. Q: Is prior lab experience required? A: Not at all—this bundle is accessible to beginners and professionals alike. Q: What makes this bundle a good investment? A: You get 20 job-relevant courses for one affordable price, and lifetime access to keep learning as the industry evolves.

Enter the fast-growing world of beauty and skincare with a 20-in-1 bundle designed to turn your interest in aesthetics and health into a marketable skillset. If you’re looking for a career that blends science, care, and self-confidence, this bundle gives you the professional edge employers notice. Description In the beauty, wellness, and healthcare sectors, it’s not just about appearances—it’s about trust, communication, and care. This Dermatology and Skincare bundle brings together courses that align with industry expectations across clinics, salons, spas, wellness centres, and even health advisory roles. With rising demand for professionals who understand skincare, public health, nutrition, and compliance, this bundle helps you step into roles where client outcomes and personal care go hand in hand. It’s also well-suited to aspiring wellness coaches, skincare entrepreneurs, and those seeking to complement existing work in personal health services. Why wait for your dream job in beauty or wellness to pass you by? With 20 relevant courses bundled at a fraction of the usual price, this is your chance to add real value to your CV—without delay. FAQ Q: Is this bundle only for beauty professionals? A: No—it’s suited for anyone interested in careers in wellness, skincare, health coaching, or client care services. Q: What industries can this bundle lead into? A: Beauty therapy, dermatology clinics, wellness centres, health retail, and personal care consulting. Q: Can I use this to start a small business? A: Yes, many of the included topics support solo or freelance professionals. Q: Does this bundle include professional development skills? A: Yes—alongside skincare topics, it includes essential workplace and client-focused skills. Q: Will I get lifetime access? A: Yes, so you can study when it suits you, and revisit courses anytime.

In the high-stakes world of investment banking, knowledge isn’t just power—it’s currency. This 20-in-1 bundle is strategically built to sharpen your edge and boost your hireability across financial, consulting, and corporate sectors. Whether you're starting out or aiming to break into competitive roles, this bundle positions you for success. Description Investment banking is a field where employers demand sharp analytical minds, confident communicators, and data-driven decision makers. This all-in-one bundle brings together foundational banking knowledge with practical business tools to help you rise above the applicant pool. Ideal for roles in finance, corporate advisory, business consulting, compliance, and fund management, this collection doesn’t just say you’re interested—it proves you're prepared. The combination of finance, analysis, communication, and management skills makes you adaptable across both traditional financial institutions and fast-moving fintech startups. With 20 career-relevant courses in one place, you’re investing in far more than knowledge—you’re investing in employability. Don’t wait for opportunities to knock; this bundle makes sure you’re ready when they do. FAQ Q: Who should consider this bundle? A: Aspiring investment bankers, finance graduates, business consultants, and corporate professionals. Q: What types of roles can this help me qualify for? A: Financial analyst, compliance associate, banking assistant, business analyst, and portfolio assistant roles. Q: Will this help if I’m switching careers? A: Definitely—it’s designed to build job-ready skills that apply across multiple financial and corporate sectors. Q: Can I learn at my own pace? A: Yes, you get lifetime access to all 20 courses. Q: Is this suitable for job seekers and professionals alike? A: Absolutely. Whether you’re starting or upskilling, the bundle suits both.

Description: Workplace management provides insight into the features, resources, services, and processes that are necessary to create the best environment for employees of a company. Creating the best working environment will help your employees to become healthy and productive. You can provide this by learning how to manage civility, harassment, and violence in your workplace. It will also be helpful if you learn the dynamics on team networking to build strong working relationships among workers. Luckily, this advanced course in workplace management will be able to provide all of these. Who is the course for? Business professionals who want to create an ideal workplace environment Employees who want to learn about professional networking. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Workplace Management course is a useful qualification to possess, and would be beneficial for the following careers: Businessman Department Chief or Head Manager Network Adviser Supervisor Team Leader. Managing Health and Wellness in Workplace Module One - Getting Started 00:30:00 Module Two - Definition of a Health and Wellness Program 00:30:00 Module Three - Types of Health and Wellness Programs 00:30:00 Module Four - Health Behavior Programs 01:00:00 Module Five - Health Screenings and Maintenance Programs 00:30:00 Module Six - Mental Health Programs 01:00:00 Module Seven - Evaluate the Need 01:00:00 Module Eight - Planning Process 01:00:00 Module Nine - Implementation 01:00:00 Module Ten - Create a Culture of Wellness 01:00:00 Module Eleven - Evaluate Results 00:30:00 Module Twelve - Wrapping Up 00:30:00 Level 2 Certificate In Health and Wellness at Workplace- Activities 00:00:00 Team Networking Module One - Getting Started 01:00:00 Module Two - The Benefits of Networking at Work 00:15:00 Module Three - Networking Obstacles 00:30:00 Module Four - Networking Principles 01:00:00 Module Five - How to Build Networks 00:30:00 Module Six - Recognize Networking Opportunities 00:30:00 Module Seven - Common Networking Mistakes 01:00:00 Module Eight - Develop Interpersonal Relationships 01:00:00 Module Nine - Online Networking Tools 01:00:00 Module Ten - Time Management 00:30:00 Module Eleven - Maintaining Relationships Over Time 00:30:00 Module Twelve - Wrapping Up 01:00:00 Workplace Team Networking Diploma- Activities 00:00:00 Managing Civility Module One - Getting Started 00:30:00 Module Two - Introduction 01:00:00 Module Three - Effective Work Etiquette 01:00:00 Module Four - Costs and Rewards 01:00:00 Module Five - Conflict Resolution 00:30:00 Module Six - Getting to the Cause 01:00:00 Module Seven - Communication 01:00:00 Module Eight - Negotiation 00:30:00 Module Nine - Identifying Your Need 01:00:00 Module Ten - Writing a Civility Policy 01:00:00 Module Eleven - Implementing the Policy 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Managing Harassment Module One - Getting Started 01:00:00 Module Two - The Background 01:00:00 Module Three - Developing an Anti-Harassment Policy 01:00:00 Module Four - Policies in the Workplace 01:00:00 Module Five - Proper Procedures in the Workplace 01:00:00 Module Six - False Allegations 01:00:00 Module Seven - Other Options 00:30:00 Module Eight - Sexual Harassment 01:00:00 Module Nine - Mediation 01:00:00 Module Ten - Conflict Resolution 00:30:00 Module Eleven - The Aftermath 00:30:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Managing Violence Module One - Getting Started 00:30:00 Module Two - What Is Workplace Harassment 01:00:00 Module Three - Identifying the Bully 00:30:00 Module Four - How to Handle Workplace Violence 01:00:00 Module Five - Risk Assessment (I) 00:30:00 Module Six - Risk Assessment (II) 00:30:00 Module Seven - Being the Victim 02:00:00 Module Eight - Checklist for Employers 00:30:00 Module Nine - Interview Process 01:00:00 Module Ten - Investigation Process 00:30:00 Module Eleven - Developing a Workplace Harassment Policy 02:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Workplace Ergonomics: Injury Prevention Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Workplace Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Workplace Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Managing an office requires great effort and a combination of skills such as attention to detail, communication, team work and general office management software. With the help of this Advanced Diploma in Office Administration course you will be able to develop all these skills and more, which only means you will stand head and shoulders above the competition. Initially you will learn about administrative management by focusing on needs of administrative procedures, using the right tools, and how to develop and use procedure guides. Then you look into the business writing portion of the course in order to learn how to write emails, letters, reports and various other documents in a professional manner. The next two sections overlook office management, bookkeeping and payroll and help you develop team work and customer service skills along with understanding balance sheets, keeping track of business and so much more. Finally you will also be taught the working mechanism of basic Microsoft Office programs such as Word, Excel and PowerPoint. Using all of these you will be able to sharpen up your skills and make certain that you remain on top of all the employers' lists. Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal people who want to start working as a receptionist, office administrator, office manager, administration assistant or personal assistant Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Office Administration is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Administrator support staff Personal Assistant Administrative assistant Office managers Receptionist Office administrator Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Module 13: Records Management: Filing Systems 00:30:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping & Payroll Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Word for Newbies - Activities 00:00:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 PowerPoint Essential Activities 00:00:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Office Administration 00:30:00 Final Exam Final Exam- Advanced Diploma in Office Administration 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Project managers and consultants involved in and concerned with the implementation of an ISMS, expert advisors seeking to master the implementation of an ISMS, individuals responsible for ensuring conformity to information security requirements within an organization Overview Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ISMS Learn how to interpret the ISO/IEC 27001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ISMS Acknowledge the correlation between ISO/IEC 27001, ISO/IEC 27002 and other standards and regulatory frameworks Acquire the expertise to advise an organization in implementing Information Security Management System best practices This training course is designed to prepare you to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001. It aims to provide a comprehensive understanding of the best practices of an ISMS and a framework for its continual management and improvement. Introduction to ISO/IEC 27001 and initiation of an ISMS Training course objectives and structure Standards and regulatory frameworks Information Security Management System (ISMS) Fundamental information security concepts and principles Initiation of the ISMS implementation Understanding the organization and its context ISMS scope Planning the implementation of an ISMS Leadership and project approval Organizational structure Analysis of the existing system Information security policy Risk management Statement of Applicability Implementation of an ISMS Documented information management Selection and design of controls Implementation of controls Trends and technologies Communication Competence and awareness Security operations management ISMS monitoring, continual improvement, and preparation for the certification audit Monitoring, measurement, analysis, and evaluation Internal audit h Management review Treatment of nonconformities Continual improvement Preparing for the certification audit Certification process and closing of the training course

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Managers or consultants involved in Environmental Management, Expert advisors seeking to master the implementation of an Environmental Management System, Individuals responsible for maintaining conformance with EMS requirements , EMS team members Overview Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of an EMS Learn how to interpret the ISO 14001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an EMS Acquire the expertise to advise an organization in implementing Environmental Management System best practices ISO 14001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Environmental Management System (EMS) based on ISO 14001. During this training course, you will also gain a thorough understanding of the best practices of Environmental Management Systems, consequently reducing an organization?s negative environmental impacts and improving its overall performance and efficiency Introduction to ISO 14001 and initiation of an EMS Course objective and structure Standard and regulatory framework Environmental Management System (EMS) Fundamental principles of environmental management Initiating the EMS implementation Understanding the organization and clarifying the environmental objectives Analysis of the existing management system Plan the implementation of the EMS Leadership and approval of the EMS project EMS scope Policies for environmental management Risk assessment Definition of the organizational structure of environmental management Implementation of an EMS Definition of the document management process Design of controls and drafting of specific policies & procedures Communication plan Training and awareness plan Implementation of controls Incident Management Operations Management EMS monitoring, measurement, continuous improvement and preparation for certification audit Monitoring, measurement, analysis and evaluation Internal audit Management review Treatment of problems and non-conformities Continual improvement Preparing for the certification audit Competence and evaluation of implementers Closing the training