9200 Communication courses in Matlock delivered On Demand

This online customer service course is perfect for those who want to kickstart their career as a customer service agent. This course will introduce you to the key concepts of customer service and help you understand all the fundamental aspects of it. This flexible online course will also help you know the hits and tips required to excel as a customer service agent. This customer service course will also help you explore your own experience of being a customer and understand what your customers expect from you. This flexible online course will also explain how to meet and greet your customers and also help you enhance your telephonic skills. By the end of the course, you will strengthen communication skills, persuasive speaking skills, patience, self-control, empathy and more to become a professional customer service executive. Course Highlights Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this customer service course for? This customer service course is ideal for those who aspire to gain proficiency in the customer service sector. Those who wish to improve their job prospects or willing to strengthen their knowledge in the field of customers service can also go for this comprehensive online course. Aims and Learning Outcomes of this English Grammar Course Upon completion of this training, you will: Learn the fundamentals of customers service. Recognise the importance of the special meet and greet techniques and learn to perform the same. Be able to gain the best experience of what customers can expect from a customers service agent. Understand the concept of equality in diversity. Learn the telephonic skills required to become a confident customer service agent. Learn the tips and hints needed to gain proficiency in customer service. Understand how to handle the complaints of the customers. Develop the necessary skills to become a professional customer service agent. Entry Requirements There are no academic entry requirements for this Customer Service course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This customer service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Why you should buy this course from Lead Academy? We persistently make sure that you have an easy and comfortable experience. You can access the following support upon purchasing this course: Customer support: We have active customer support in the form of live chat that you can access and enjoy 24/7. Tutor support: With all of our courses, you'll receive access to our committed and dedicated tutor support benefit whenever you require it. You can email us with your query and our wide range of experienced and expert tutors will address your concern accordingly We Are Unbeaten By Price And Quality Quality worth the price: We assure you to provide the best experience in accordance with the value you are paying for the course. Money-back guarantee: If you are not satisfied with the quality of the course, we have a money-back guarantee option. This option is subject to a time limit of 14 days (according to the terms and conditions). Instalment facility: If your course costs above £50, you can also access the instalment option to pay your amount with 3 instalments. Course Curriculum Overview Introductory Video Setting the Scene Lesson Two : Experiencing Customer Care Exploring Our Own Experiences of Being Customers Exploring Our Own Experiences Part Two Lesson Three : Meet and Great Meet and Greet Meet and Greet Part Two Lesson Four : Equality and Diversity Equality and Diversity Lesson Five : Telephone skills Developing Your Telephone Skills Telephone Skills Part Two Telephone Skills Part Three Telephone Skills Part Four Lesson Six: Hints and Tips Hints and Tips for Best Practice Hints and Tips Part Two Hints and Tips Part Three Hints and Tips Part Four Hints and Tips Part Five Lesson Seven : Complaints Dealing with Complaints Lesson Eight : Conclusion Conclusion Assessment Assessment - Customer Service Course Online Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Keep your drivers informed, compliant, and confident behind the wheel. Toolbox Talks are designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 3 months – start anytime, on any device!

The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)

Explore beauty, make-up, nutrition and soft skills in one flexible online mini bundle designed for aspiring hairdressers and barbers. 🔹 Overview: This Hairdressing & Barbering Courses Mini Bundle blends the essentials of image, wellness, and customer connection—without the need for a mirror. With topics spanning make-up, beauty, nutrition, and interpersonal effectiveness, this bundle gets right to the point: good grooming is more than sharp scissors. While the clippers stay safely offline, you’ll explore how communication, problem-solving, and client care come together with nutrition and beauty basics. Whether you're a beginner or brushing up your existing skills, this online bundle delivers insight with zero split ends or awkward small talk. 🔹 Learning Outcomes: Understand the core principles of beauty and personal presentation Learn how communication impacts the client experience in grooming Explore nutrition's influence on personal appearance and wellbeing Identify beauty industry trends and customer care expectations Develop soft skills for managing client queries and concerns Improve professional approach using structured interpersonal techniques 🔹 Who is this Course For: Aspiring hairdressers wanting to build beauty knowledge Customer service staff in beauty and grooming sectors Anyone aiming to enhance their grooming communication skills Those exploring nutrition’s role in personal care services Individuals new to beauty-focused online learning content Barbers seeking foundational theory in client care Beauty bloggers adding depth to their existing content Students considering hair, beauty, or barbering paths 🔹 Career Path: Hairdressing Assistant – £18,000–£23,000 per year Beauty Advisor – £19,000–£26,000 per year Make-up Consultant – £21,000–£28,000 per year Salon Receptionist – £18,000–£24,000 per year Client Care Coordinator – £22,000–£30,000 per year Junior Nutrition Assistant (Beauty Sector) – £24,000–£31,000 per year

Get smart about barbering essentials—communication, time control, beauty theory, and more—all bundled in flexible online learning. 🔹 Overview: The Fast Track Barber Training Courses Mini Bundle covers the finer details of working in the grooming sector—without needing clippers. From time management to beauty know-how, this bundle supports those keen to sharpen their edge in communication and coordination. You'll explore the power of listening, timing, and effective personal presentation, all while learning to juggle appointments (not chainsaws). Whether you're starting out, moving laterally, or building your confidence, this quick-fire bundle gets to the point without cutting corners. 🔹 Learning Outcomes: Learn time management techniques for busy grooming environments Understand communication methods suited to barbering settings Gain beauty knowledge to complement modern barber services Recognise how make-up may support client grooming outcomes Develop efficient problem-solving strategies for customer service Improve service delivery through organisation and planning 🔹 Who is this Course For: Barbers looking to improve time and client management Anyone supporting front-of-house in a grooming business Individuals exploring modern grooming without salon commitment Beauty staff adding barbering knowledge to their toolkit Adults needing structure in client service management Students researching time-focused roles in grooming services Freelancers in need of soft skills for grooming clients Entry-level staff preparing for customer-facing roles 🔹 Career Path: Junior Barbering Assistant – £18,000–£23,000 per year Salon Coordinator – £22,000–£30,000 per year Time Management Coach (Grooming Sector) – £28,000–£36,000 per year Customer Care Supervisor – £25,000–£34,000 per year Beauty Assistant (Grooming Services) – £20,000–£26,000 per year Barbering Course Support Administrator – £21,000–£28,000 per year

The Food Health Practitioner Mini Bundle plates up key topics from the food and hospitality sectors—served with a sensible dose of science and public health understanding. With modules on food hygiene, public communication, and the chemistry behind the cooking, this course is more organised than a Michelin kitchen on a Tuesday. Whether you're managing food standards, writing menus, or supporting health-conscious services, the course ties together the theory behind food, its safe handling, and how it fits into the bigger health picture. Learning Outcomes: Understand food safety principles and contamination prevention methods. Explore hospitality catering requirements and hygiene responsibilities. Gain insights into basic food science and nutritional components. Recognise public health considerations in food-related environments. Learn to communicate food-related policies with clarity and confidence. Identify health risks tied to food preparation and service practices. Who is this Course For: Hospitality staff learning safe food handling and hygiene protocols. Food support workers in schools, care homes or catering services. Public health assistants interested in food safety awareness. Kitchen team members reviewing communication and service guidelines. Entry-level professionals in food service or inspection roles. Anyone studying food science within hospitality frameworks. Clerical staff managing food policy documentation and training. Individuals wanting knowledge of food safety in public settings. Career Path: Food Safety Officer Assistant – £26,000/year Hospitality Health Coordinator – £27,500/year Public Health Support Officer – £28,000/year Catering Supervisor (Safety Focus) – £25,000/year Food Policy Communications Officer – £26,500/year Food Service Records Administrator – £24,000/year

Empower SEN Teaching Assistants with vital Autism Awareness training. Gain insights into understanding, supporting, and effectively engaging with autistic students in educational settings. Enrol now to enhance your skills and foster inclusive learning environments that cater to the needs of all learners.

Gain insights into effective School Administration and Management strategies. Explore key principles, tools, and techniques for optimizing school operations, fostering a positive learning environment, and promoting student success. Enroll now to enhance your leadership skills and contribute to the efficient management of educational institutions.

Overview of Safeguarding Vulnerable Adults Join our Safeguarding Vulnerable Adults course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Safeguarding Vulnerable Adults course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Safeguarding Vulnerable Adults course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a quick look at the course content: This Safeguarding Vulnerable Adults Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Safeguarding Vulnerable Adults. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Safeguarding Vulnerable Adults course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Safeguarding Vulnerable Adults is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Safeguarding Vulnerable Adults course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Safeguarding Vulnerable Adults Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum **Safeguarding Children** Module 01: Introduction 00:45:00 Module 02: Safeguarding structure and guidance 01:00:00 Module 03: Your Responsibilities 00:42:00 Module 04: Recognising And Responding To Abuse 01:18:00 Module 05: Responses Under The Safeguarding Structure 01:18:00 Module 06: Working Together And Sharing Information 00:27:00 Module 07: Recording information 00:57:00 **Safeguarding Vulnerable Adults** Module 01: An Introduction to Safeguarding of Vulnerable Adults 00:30:00 Module 02: Safeguarding Legislations 00:30:00 Module 03: Understanding Abuse and Neglect 00:36:00 Module 04: Safeguarding Vulnerable AdultsPolicy, Roles and Responsibilities 00:30:00 Module 05: Understanding the Importance of Communication in Care 00:30:00 Module 06: Sharing Information and Responding To a Disclosure 00:30:00 Module 07: Reporting Your Concern 00:30:00 Assignment Assignment - Safeguarding Vulnerable Adults 00:00:00

Audio Typing: Audio Typing Do you want to learn the skills required to effectively and quickly translate spoken words into written text? If so, then quickly participate in our audio typing course. The audio typing course explains touch typing techniques. In the audio typing course, participants also get better at listening and get acquainted with transcription software. Moreover, the audio typing course covers techniques for handling difficult audio recordings. Also, this audio typing course describes typing exercises to improve accuracy and speed. In the audio typing course, students also learn formatting, proofreading, and editing techniques for transcribed documents. Enrol our audio typing course in order to prepare yourself for positions in transcribing services across a range of sectors! Why Choose this Audio Typing: Audio Typing Course from us Audio Typing Course developed by industry experts. Free PDF certificate as soon as you complete the Audio Typing course. Special Offers of this Audio Typing: Audio Typing Course This Audio Typing: Audio Typing Course includes a FREE PDF Certificate. Lifetime access to this Audio Typing: Audio Typing Course Instant access to this Audio Typing: Audio Typing Course Get FREE Tutor Support from Monday to Friday in this Audio Typing Course Main Course: Audio Typing Free Courses Included with this Audio Typing Course Course 01: Minute Taking Course 02: Office Administration [ Note: Free PDF certificate will be provided as soon as completing the Audio Typing: Audio Typing Course] Audio Typing: Audio Typing Industry Experts Designed this Audio Typing: Audio Typing training course into 9 detailed modules. Course Curriculum of Audio Typing: Audio Typing Module 1: Introduction to Audio Typing Module 2: Basics of Audio Typing Module 3: Typing Techniques & Speed Enhancement Module 4: Audio Typing Text-to-Speech Module 5: Formatting and Guidelines for Transcription Module 6: Specialised Transcription and Transcription Tools Module 7: Assurance of Quality and Proofreading Module 8: Finding Opportunities for Transcription Module 9: Proficiency with Homophones Course Curriculum of Minute Taking Course Module 1: Introduction to Minute Taking Module 2: The Role of a Minute Taker Module 3: Minutes Styles & Recording Information Module 4: Techniques for Preparing Minutes Module 5: Developing Active Listening Skills Module 6: Developing Organizational Skills Module 7: Developing Critical Thinking Skills Module 8: Developing Interpersonal Skills Module 9: Assertiveness and Self Confidence Module 10: Understanding Workplace Meetings Course Curriculum of Office Administration Module 01: Fundamentals of Office Administration Module 02:Qualities of an Effective Administrator Module 03: Information regarding shipping and mail services Module 04: Ways to create effective plans and schedule Module 05: Outline setting up conferences and meetings Module 06: Business Writing Techniques Module 07: Management of time Module 08: An Overview of Stress Management Module 09: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts Module 12: Business etiquette guidelines Module 13: Basics of Microsoft Office Skills Assessment Method of Audio Typing: Audio Typing After completing each module of the Audio Typing: Audio Typing course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Audio Typing: Audio Typing After completing the MCQ/Assignment assessment for this Audio Typing: Audio Typing course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Audio Typing: Audio Typing This audio typing course is appropriate for students, recent graduates, or anyone seeking employment. Requirements Audio Typing: Audio Typing Students who intend to enroll in this Audio Typing: Audio Typing course must meet the following requirements: Audio Typing: Audio Typing Good command of the English language Audio Typing: Audio Typing Must be vivacious and self-driven Audio Typing: Audio Typing Basic computer knowledge Audio Typing: Audio Typing A minimum of 16 years of age is required Career path Audio Typing: Audio Typing With this audio typing course, you'll be able to take advantage of several job prospects across various industries.