9216 Communication courses in Linlithgow delivered On Demand

Medication management is a vital part of caring roles, requiring clear knowledge of how medicines work, interact, and affect individuals. This mini bundle covers pharmacy technician basics, biology, chemistry, lab techniques, and essential communication skills. Designed specifically for carers, it offers a rounded introduction to medication concepts and their role in care delivery. From understanding the science behind medications to effectively communicating about medicine schedules, this training supports carers working in diverse environments. Whether managing records or assisting with medication awareness, you’ll gain confidence through structured learning and practical information presented clearly and accessibly. It’s all online, focused, and built around supporting your vital role without any unnecessary jargon. Learning Outcomes: Understand medication types and their effects on the human body. Explore basic biological processes linked to medication use. Recognise chemical principles behind common pharmaceuticals. Learn laboratory techniques related to medication handling. Develop clear communication skills for medication support. Identify safety measures and recording procedures for carers. Who Is This Course For: Carers responsible for medication administration and supervision. Healthcare assistants supporting patient medicine routines. Home care workers assisting with medication reminders. Support staff managing medication records and documentation. New carers seeking structured medication knowledge. Residential care workers handling medicine awareness duties. Health and social care assistants needing basic pharmacology. Anyone supporting clients with medication schedules. Career Path (UK Average Salaries): Healthcare Assistant – £23,500 per year Care Worker – £22,000 per year Medication Support Worker – £25,000 per year Pharmacy Technician Assistant – £27,000 per year Residential Care Officer – £23,000 per year Support Worker – £24,000 per year

Professional without being posh. This Online PA & Secretarial Training Course Mini Bundle is built for those who want to get things done properly without losing hours to spreadsheets or filing chaos. You’ll cover Administrative Assistant, Data Entry, HR, Negotiation Skills, and GDPR—a sensible mix for support roles with real structure (minus the headaches). We keep it straightforward. You’ll pick up the essentials to organise schedules, manage data, handle basic HR admin, grasp GDPR in context, and speak up confidently with strong Negotiation Skills. Whether you’re in a PA role or just want to feel more capable behind the scenes, this bundle ticks all the useful boxes (without using that phrase). Learning Outcomes: Understand core duties of an Administrative Assistant. Learn effective and accurate Data Entry techniques. Gain knowledge of basic HR administrative responsibilities. Apply Negotiation Skills to improve work communication. Understand GDPR and how it applies to admin roles. Improve your task management across multiple disciplines. Who is this Course For: PA jobseekers needing solid administrative confidence. Office workers learning GDPR in everyday tasks. Assistants seeking better communication via Negotiation Skills. Admins who need help with Data Entry processes. Early career professionals learning HR admin basics. Support staff wanting better document organisation. Virtual assistants handling sensitive digital records. Anyone working in hybrid roles with mixed responsibilities. Career Path: Personal Assistant – £29,000 average UK salary Office Administrator – £25,000 average UK salary HR Assistant – £25,500 average UK salary Data Entry Specialist – £21,000 average UK salary Admin Officer – £24,000 average UK salary GDPR Administrator – £28,000 average UK salary

The Paralegal Studies Mini Bundle brings together five focused subjects that matter in legal support roles. It blends knowledge of British Law and Business Law with the foundations of being a Paralegal. You’ll also explore telephone etiquette and essential regulatory topics to make sure your calls and conduct are always on the right side of professional. This course isn't trying to be courtroom drama—it's practical, to-the-point, and ideal for those who want to support legal teams or understand how law shapes modern business. Whether you're chasing a legal admin role or just curious about workplace law, this bundle builds confidence with clarity. Learning Outcomes: Learn the role of a paralegal and legal office support. Understand core concepts in British and Business Law topics. Communicate clearly through telephone conversations and notes. Recognise how law applies to general business activities. Improve regulatory understanding in workplace legal settings. Work confidently with legal forms, notes, and communication. Who Is This Course For: Aspiring paralegals preparing for support-based legal roles. Office staff working in legal departments or law firms. Students exploring business and legal career paths. Clerical staff supporting document and case handling tasks. Entry-level workers interested in legal office positions. Admins dealing with client-facing communication and records. Professionals wanting legal awareness in daily responsibilities. Anyone curious about law without becoming a solicitor. Career Path: Paralegal Assistant – £30,000/year Legal Office Administrator – £28,000/year Business Law Clerk – £29,000/year Legal Secretary – £27,000/year Telephone Officer (Legal Sector) – £26,000/year Legal Support Coordinator – £31,000/year

The Customs Compliance & Regulations Mini Bundle is built for those dealing with policies, paperwork, and fine details—minus the legalese headache. From understanding UK customs rules to refining written communication and data accuracy, this bundle keeps things sharp and relevant. You’ll cover British Law, written clarity, regulatory awareness, and the kind of proofreading that saves you from embarrassing typos in official documents. Whether you’re assisting in admin, handling client forms, or working on legal documentation, this is a bundle that helps you avoid crossed wires and crossed lines. It’s ideal for people who appreciate order and a well-formatted spreadsheet. Learning Outcomes: Understand the basics of UK customs and regulatory processes. Apply British legal knowledge to workplace-related responsibilities. Communicate clearly and effectively within professional environments. Enter data correctly using structured and standard procedures. Identify and correct written errors through proper proofreading. Follow business regulations and documentation expectations carefully. Who Is This Course For: Admin staff dealing with official paperwork and documentation. Legal support staff working with reports and formal letters. Professionals needing better written and verbal accuracy. Data entry clerks in regulated or legal-based offices. Business teams managing trade and customs procedures. Staff supporting import/export or goods processing roles. Office managers streamlining document accuracy and record-keeping. Anyone who works under rules and likes avoiding mistakes. Career Path: Customs Documentation Officer – £30,000/year Regulatory Admin Assistant – £28,000/year Legal Proofreader – £32,000/year Data Entry Clerk – £23,000/year Communication Support Officer – £27,000/year Business Regulations Assistant – £29,000/year

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Google Classroom Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Google Classroom Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Google Classroom Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Google Classroom Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Google Classroom Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Google Classroom Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Setting up your Classroom Getting Google Account and Signing in 00:02:00 Creating a Class 00:04:00 Classroom Navigation 00:09:00 Class Settings 00:04:00 Add Co-Teacher and Students 00:09:00 Creating of Additional Class 00:02:00 Google Drive Structure & Class options 00:07:00 Module 02: Managing Google Classroom Topics 00:07:00 Assignment 00:14:00 Assignment Dashboard & Student Communication 00:06:00 To Do List and Calendar 00:05:00 Materials 00:06:00 Announcement 00:06:00 Quiz Assignments 00:17:00 Questions 00:03:00 Reusing Posts 00:05:00 Grade 00:05:00 Rubric 00:11:00 Module 03: Bonus (Update) Join Google Classroom using link 00:02:00 Google Classroom Home Page Changes 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through thiscourse, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Certificate in Understanding Dignity and Safeguarding in Adult Health and Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course. ***Courses are included in this Course Course 01: Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care Course 02: Level 3 Diploma in Healthcare Support Course 03: Clinical Psychology Diploma ***Other Benefits of this Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care*** Detailed course curriculum of the Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care Course: Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Free Courses: ------------------------- ***Level 3 Diploma in Healthcare Support*** Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions ------------------------- ***Clinical Psychology Diploma*** Module 01: An Overview of Mental Health Module 02: Different Viewpoints in Psychology Module 03: Social Psychology Module 04: Utilising Cognitive Psychology Module 05: Understanding Childhood and Adolescent Psychiatric Disorders Module 06: Understanding Stress and Anxiety Disorders Module 07: Understanding Schizophrenia Module 08: Understanding Personality Disorders Module 09: Understanding Mood Disorders Module 10: Understanding Eating & Sleeping Disorders Module 11: Understanding Self-Harm and Suicide Module 12: Treating Mental Illness: Medication and Therapy ------------------------- Assessment Method After completing each module of the Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care This Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care There are no specific requirements for this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Building A Better Future Starts With Laying Strong Foundations | QLS Endorsed 5-in-1 Career Guided Program

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Safeguarding and Counselling Course . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Safeguarding and Counselling Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Safeguarding and Counselling Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Safeguarding and Counselling Course , like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Safeguarding and Counselling Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Safeguarding and Counselling Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Safeguarding and Counselling Course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Safeguarding and Counselling Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Safeguarding and Counselling Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Safeguarding and Counselling Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Safeguarding and Counselling Course Module 01: Introduction to Safeguarding 00:21:00 Module 02: An Introduction to Safeguarding of Vulnerable Adults 00:30:00 Module 03: Laws and Guidance 00:43:00 Module 04: Safeguarding Legislations 00:30:00 Module 05: Understanding Abuse and Neglect 00:36:00 Module 06: Child Abuse 00:49:00 Module 07: Sexual Abuse 00:38:00 Module 08: Understanding the Importance of Communication in Care 00:30:00 Module 09: Sharing Information and Responding To a Disclosure 00:30:00 Module 10: Record Keeping 00:18:00 Module 11: Risks and Risk Assessment 00:16:00 What Causes Depression Introduction 00:05:00 Melancholy and the History of Counselling 00:07:00 Signs of Depression 00:07:00 Depression and the Brain 00:06:00 Depression and Neurons 00:09:00 Stress and depression 00:10:00 Environmental and Health Factors 00:04:00 Depression and Sleep Disorders 00:06:00 Somatic Symptoms 00:06:00 Risk Factors 00:07:00 Module 1: Assessment Questions 00:05:00 Different Types of Depression Classifying Depression & Different Classification Methods 00:07:00 Cyclothymia 00:06:00 Depression and Creative Minds 00:07:00 Dysthymia, Pre-Menstrual Dysphoric Disorder, and Atypical Depression 00:07:00 Bipolar / Manic Depression 00:06:00 Antenatal & Postpartum Depression 00:09:00 Bereavement and Grief 00:09:00 Dysthymia in Children and Adolescents 00:04:00 Depression and the Elderly 00:06:00 Psychosocial & Health Factors in the Elderly 00:03:00 Module 2: Assessment Questions 00:04:00 Different Types of Medicine Neurogenesis 00:04:00 Monoamine Oxidase Inhibitors 00:04:00 Serotonin Syndrome 00:03:00 Selective Serotonin Reuptake Inhibitors 00:03:00 Tyramine 00:03:00 Medication Statistics and Doctors in the UK & USA 00:10:00 Module 3: Assessment Questions 00:03:00 Complementary Alternative Therapies Lifestyle management, Diet, Exercise, Meditation 00:07:00 St John's Wort (hypericum perforatum) 00:05:00 Omega 3 Fatty Acids 00:04:00 Tai chi, Qigong 00:04:00 Yoga 00:04:00 Acupuncture 00:03:00 Art Therapy & Music Therapy 00:08:00 Module 4 Assessment Questions 00:04:00 Counselling Approaches to Depression Person Centred Therapy 00:07:00 Family or Couples Therapy 00:09:00 Stepped Care Model (approach) 00:10:00 Psychodynamic/Dynamic Interpersonal Therapy 00:06:00 Rational Emotive Behavioural Therapy 00:06:00 Clinical Hypnotherapy & Cognitive Behavioural Therapy 00:05:00 Clinical Hypnotherapy for Post Traumatic Stress Disorder 00:05:00 Gestalt Therapy 00:06:00 The Therapeutic Relationship 00:07:00 Knowledge and Qualities Necessary to a Counsellor 00:03:00 Module 5 assessment questions 00:03:00 Thank You and Good Bye! 00:03:00 Additional Study Materials Additional Study Materials: Online Depression Counselling Training 00:00:00 Assignment Assignment - Safeguarding and Counselling Course 00:00:00 Workbook - Safeguarding and Counselling Course Workbook - Safeguarding and Counselling Course 00:00:00

NEW Driver CPC E-Learning Course – International Module Complete 7 hours of DVSA-approved Driver CPC training online. Flexible, interactive learning for LGV & PCV drivers. Finish in 3 months – fully remote. Start today with PETM LTD.

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00