8631 Communication courses in Linlithgow delivered On Demand

Level 5 Diploma | 23-in-1 Premium Bundle | +Gifts: Free 1 CPD PDF + Transcript| Lifetime Access

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Psychology, the science of the mind, unveils how thought processes function, the reasons for our behaviours, and our learning methodologies. This GCSE Psychology course empowers you to comprehend yourself and others more effectively, providing a stellar kick-start for anyone intrigued by psychology at a higher level or simply keen on understanding how our minds function. 💡 GCSEs are esteemed qualifications across the UK, considered as the educational standard for school-leavers at 16. Discover different psychological schools and theories, explanations for diverse behaviours, and research techniques used in the discipline. Comprehensive course specifics can be found below.  This GCSE Psychology course, aligned with the most recent specifications, is designed to set you up for success. It provides a clear induction and structured assignments, aiding in the development of the necessary skills and knowledge for the exam. For UK students, a guaranteed exam centre access is included. GCSEs - qualifications that truly count. 🎖️ You will benefit from: A fresh, engaging course, aligned with the latest specification 📘 Fast track option for 2022 exams ⏭️ Access to our partnership exam centres, ensuring a guaranteed exam venue 🏢 Unlimited tutor support - we assist you in drafting a study plan and provide continuous support 🤝 Exam pass guarantee (we offer support until you clear the exam) 🎯 About the awarding body Awarding body: AQA Our course code: X808 Qualification code: 8182 AQA qualifications are globally recognised, highly esteemed by employers and universities, and a pathway for young people to advance to their future stages. AQA offers a range of qualifications including GCSEs, IGCSEs, and A-levels to cater to diverse abilities.  ⏱ Study Hours: Allocate between 120 to 150 hours for study, in addition to time for completing assignments. 👩‍🏫 Study Method: Our course is delivered via an online learning platform, engaging learners with dynamic resources. The materials can be printed if preferred. Learning resources span different media including videos, quizzes, and interactive activities. 🎥📝🧩 📆 Course Duration: Post-enrolment, up to two years are granted to study and sit your exams, with ongoing unlimited tutor support.  📋 Assessment: Enrol now for Summer 2022 exams. Completion of two GCSE standard written exams is required. A guaranteed exam space is provided in our exam centres across the UK. During your course, nine assignments and one introductory assignment are also to be completed. These provide a chance to submit work to your tutor for marking and feedback, helping gauge your progress. 👩‍🎓 Course Outcomes: Successful completion of this home learning course awards you a GCSE in Psychology, issued by AQA. The syllabus has been handpicked due to its suitability for distance learning. ℹ️ Additional Information: Difficulty - Level 2. There are no formal entry requirements; however, effective English reading and writing skills are recommended. Course Content: The course encompasses various fascinating modules including Memory, Perception, Development, Research Methods, Social Influence, Language, Thought & Communication, Brain and Neuropsychology, and Psychological Problems. 🧠🔬📚

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Tired of the 9-5 grind? Ready to be your own boss and build a lucrative career in a thriving industry? The UK housing market is booming, and successful real estate agents are in high demand. This exclusive course bundle is your fast track to success, giving you the insider knowledge and proven strategies to dominate the market. This Real Estate Agent Course Bundle is designed to give you a well-rounded education in all aspects of the profession. From mastering the legal framework and understanding property valuation to developing effective communication and negotiation skills, this course will equip you to confidently navigate the real estate market. You'll learn how to market properties effectively, manage client relationships, and close deals successfully. This Diploma in Real Estate Agent course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points)to make your skill development & career progression more accessible than ever! Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Real Estate Agents | Online Course Course 02: Property Management Course 03: Social Housing and Tenant Management Level 2 Course 04: Decision-Making Course 05: Sales: Psychology of Customers Course 06: Property Law and Legislation Course 07: Understanding Wills and Probate Laws - Level 2 Course 08: Digital Marketing and Advertising Level 3 Course 09: Customer Relationship Management Course 10: Assertiveness and Self Confidence Development Course 11: Effective Communication Skills Don't miss out on this opportunity to unlock your potential in the lucrative real estate industry. This course bundle provides the perfect springboard to launch your career as a sought-after real estate agent. Enrol today and take control of your future! Learning Outcomes of Real Estate Agent Course Gain a thorough understanding of UK property law and legislation. Master effective communication and customer relationship management techniques. Develop strong negotiation skills to secure the best deals for your clients. Learn the psychology of sales to understand and influence customer behavior. Explore the complexities of social housing and tenant management. Build confidence and assertiveness to thrive in the dynamic real estate industry. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Real Estate Agent Get a free student ID card with Real Estate Agent Training program (£10 postal charge will be applicable for international delivery) The Real Estate Agent is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Real Estate Agent course materials The Real Estate Agent comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Real Estate Agents | Online Course Introduction To The Course The History, Job Role And Requirements Of Estate Agents The Types And Classification Of Estate Agents How To Be A Successful Estate Agent How To List Properties Handling The Valuation Process Negotiation Strategies And Skills All About Selling Properties All About Letting Properties Digital Marketing For Estate Agents Key Legislation Course 02: Property Management Module 1 - Introduction to Property Management Module 2 - The Role and Responsibilities of a Property Manager Module 3 - Listing Properties and Marketing Module 4 - The Letting Process and Tenancy Agreement Module 5 - The Property Management Process Module 6 - Keeping Tenants Long Term Module 7 - Regulations of Property Management Module 8 - Changes in the UK Property Market: An Opportunity Course 03: Social Housing and Tenant Management Level 2 Module 01: Introduction To Social Housing Module 02: Tenant Selection And Tenant Management Module 03: Managing Rental Income And Arrears Module 04: Maintenance, Safety, And Security Of Social Housing Module 05: Resident Involvement In Social Housing Module 06: Dealing With Anti-Social Behaviours Module 07: Career Prospects Of Social Housing Manager =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 260 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Newcomers Career changers Estate agents Property managers Investors Entrepreneurs Requirements You will not need any prior background or expertise to enrol in this bundle. Career path The Real Estate Agent course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Estate agent Property manager Letting agent Valuer Surveyor Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Basic Real Estate Agents Training at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! There has never been a more important time to gain a deep understanding of British citizenship and the laws and regulations surrounding it. With the uncertainty brought about by Brexit and the ongoing changes in the political landscape, having a comprehensive knowledge of British citizenship has become essential. Our British Citizenship Diploma bundle offers learners the opportunity to gain this vital knowledge and much more. The QLS-endorsed British Citizenship Diploma course is a must-have for anyone looking to gain British citizenship or work in fields that require an in-depth knowledge of British citizenship. The course covers the history, values, and traditions of the United Kingdom, as well as the laws and regulations that govern British citizenship. Upon completion of the course, learners will receive a QLS hardcopy certificate, which is a valuable asset in today's competitive job market. In addition to the British Citizenship Diploma, our bundle features 10 relevant courses that are CPD-QS accredited. These courses cover topics such as Equality & Diversity, Human Rights, Employment Law, Contracts Law, Mental Health Awareness, and Entrepreneurship. Each course has been designed to provide learners with the skills and knowledge they need to succeed in their chosen field. Investing in our British Citizenship Diploma bundle is an investment in your future. With the skills and knowledge gained from our courses, you will be well-equipped to navigate the complex world of British citizenship and excel in your personal and professional life. Enrol today and take the first step towards a brighter future. This British Citizenship Diploma Bundle Package includes: Course 01: Diploma in British Citizenship at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Equality & Diversity - Discrimination Course 02: Human Rights Course 03: Cross-Cultural Awareness Training Course 04: Communicate and Work with People from Other Culture Course Course 05: Employment Law Course 06: Contracts Law Course 07: Mental Health Awareness Course Course 08: Effective Methods of Public Speaking and Presentation Skill Course 09: Tax Accounting Diploma Course 10: Entrepreneurship Why Prefer This British Citizenship Diploma Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this British Citizenship Diploma bundle courses, you will be able to learn: Develop a comprehensive understanding of British citizenship, including its history, values, and traditions. Gain in-depth knowledge of the laws and regulations surrounding British citizenship. Learn about Equality & Diversity and how to promote equality in the workplace. Understand fundamental Human Rights and freedoms. Enhance your communication skills and learn how to work with people from other cultures. Develop an understanding of Employment and Contracts Law. Learn how to manage Mental Health and promote well-being. ***Curriculum breakdown of British Citizenship Diploma*** Module 01: What Is British Citizenship? Module 02: Different Types of British Citizenship Module 03: Nationality, Immigration and Legislation Module 04: Enter and Stay in the UK Both Temporarily and Permanently Module 05: Citizenship Application Tests Module 06: Dual Nationality and Citizenship Module 07: Brexit and Its Implications for EEA and Non-EEA Citizens Module 08: Living Rights in the UK Module 09: Seeking Employment in the UK (Before and After the Application) Module 10: Obtaining Visas for the UK Module 11: British Life and Culture How is the British Citizenship Diploma Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is perfect for: British people Individuals seeking British citizenship or working in fields that require an in-depth knowledge of British citizenship. Professionals looking to improve their communication skills and cultural awareness. Those interested in pursuing a career in law, business, or mental health. Career path This bundle will be beneficial for anyone looking to pursue career as: Legal Assistant: £16,000 - £30,000 per annum. Human Rights Officer: £24,000 - £32,000 per annum. Cross-Cultural Trainer: £22,000 - £35,000 per annum. Employment Law Specialist: £30,000 - £50,000 per annum. Mental Health Support Worker: £18,000 - £30,000 per annum. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in British Citizenship at QLS Level 4 Hard copy certificate - Included

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Welcome to the Advanced Health & Social Care course! With a growing population and increasing demand for health and social care services, the need for highly skilled professionals in this field is higher than ever. According to recent statistics, the health & social care sector is one of the largest employers in the UK, providing jobs to over 3 million people and contributing £38.5 billion to the economy. This Health & Social Care in the UK course is designed to equip you with the essential knowledge and skills needed to succeed in this dynamic and rewarding industry. This Advanced Certificate in Health & Social Care in the UK at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Throughout the Health & Social Care in the UK course, you will learn about the UK health system, including its policies and legislation, and gain an understanding of the fundamental aspects of providing quality health and social care. By the end of the Health & Social Care in the UK programme, you will have developed a range of advanced skills, such as critical thinking, communication, and leadership, which are highly valued by employers in the sector. At the end of this Health & Social Care in the UK course, you will: Demonstrate an understanding of the UK health system and its policies Understand the essential principles, policies and legislations in health & social care work Analyse the fundamental aspects of providing quality health and social care Evaluate the impact of health and social care on individuals, communities, and society as a whole Develop advanced skills in critical thinking, communication, and leadership Demonstrate a commitment to professional ethics and values in health & social care work This Health & Social Care in the UK training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Health & Social Care in the UK at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction to Advanced Health and Social Care Module 02: Introduction to the UK Health System Module 03: Essential Principles, Policies and Legislations in Health and Social Care Work Module 04: Fundamental Aspects of Providing Quality Health Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Certificate in Health & Social Care in the UK at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Health & Social Care in the UK course is ideal for: Individuals looking to start a career in health & social care Professionals who wish to enhance their knowledge and skills in the field Anyone who wants to make a positive impact on the lives of others Requirements Health & Social Care at QLS Level 3 No prior background or expertise is required. Career path Healthcare Assistant - £19,000 Support Worker - £20,000 per annum Social Worker - £31,000 per annum Occupational Therapist - £32,000 per annum Registered Nurse - £33,000 per annum Health Service Manager - £42,000 per annum Enroll now and take the first step towards a fulfilling career in health & social care in the UK. Certificates Advanced Certificate in Health & Social Care in the UK at QLS Level 3 Hard copy certificate - Included After successfully completing the Advanced Certificate in Health & Social Care in the UK at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

They say that if you know how to read and respond to body language and other expressions on an advanced level, you can predict almost anything. So if you're interested in this, then it's time for you to learn how to decipher the secrets of body language. Description: What amount do the signs our bodies emanate educate us regarding what individuals are considering and feeling? The Body Language Mastery course is a selective course that will demonstrate to you generally accepted methods to perceive individuals' feelings and sentiments before they even say a word, and to fabricate your enthusiastic insight. You'll additionally figure out how to judge your own particular body language: find what your appearance and stance, enlighten individuals regarding you, and figure out how to enhance your body language to extend a sure, intriguing you. For a long time, body language has been the subject of many books and much logical research. This course will be able to unite this examination to offer you a solitary course that will empower you to utilize its discoveries to your ordinary conduct and enhance your social remaining much of the time. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. People who are interested in learning more about communication through body language to decipher people who have a hard time in communication and expressing. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Body Language Mastery course is a useful qualification to possess, and would be beneficial for the following careers: Body Language Trainer Counsellors Teachers Psychologists Psychotherapists And Other Kinds of Therapists and Communication Specialists. Body Language Basics Introduction To Body Language 00:15:00 Understand The Positive And Negative Positions 00:15:00 Observe How People React To Certain Body Language 00:15:00 Set A Goal For The Image You Wish To Project 00:15:00 Practice Scenarios In The Mirror 00:15:00 Train Your Body To React Positively 00:30:00 Learn How To Take Down Someone's Wall with Positive Body Positions 00:30:00 Understand The Importance Of Symmetry 00:15:00 Understand The Importance Of Matching The Other Person 00:15:00 What You Can Get Into With The Incorrect Body Language 00:15:00 Body Language Secrets Aggressive Body Language 00:15:00 Attentive Body Language 00:15:00 Closed Body Language 00:30:00 Deceptive Body Language 00:30:00 Defensive Body Language 00:15:00 Dominant Body Language 00:15:00 Emotional Body Language 00:30:00 Evaluating Body Language 00:15:00 Greeting Body Language 00:30:00 Open Body Language 00:15:00 Relaxed Body Language 00:15:00 Power Body Language 00:15:00 Ready Body Language 00:15:00 Romantic Body Language 00:15:00 Submissive Body Language 00:15:00 Introduction 00:15:00 Conclusion 00:15:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight Body Language in Business 02:00:00 Module Nine Lying and Body Language 02:00:00 Module Ten Improve Your Body Language 02:00:00 Module Eleven Matching Your Words to Your Movement 02:00:00 Module Twelve - Wrapping Up 00:30:00 Effective Communication: Body Language- Activities 00:00:00 Mock Exam Mock Exam- Body Language Mastery 00:20:00 Final Exam Final Exam- Body Language Mastery 00:20:00

OFQUAL Regulated | 100% Online Course | Awarded By Focus Awards | QLS Endorsed | IPHM & CPD QS Accredited | 400 CPD Points | FREE Hard Copy & Digital Certificates | 12 Months Access | Tutor Support | Customer Support

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.