8713 Communication courses in Huntingdon delivered On Demand

Overview Convincing strangers or assisting them over the phone can be a very challenging task. However, we can make this job easy for you with our exclusive Online Telephone Receptionist Course. This course is designed to deliver quality training and prepare you for the responsibilities. The course is divided into 12 informative modules. These modules will teach you the key skills you need to become a proficient telephone receptionist. Here, you will also get to learn how to represent your organisation in the right manner. Furthermore, the course will help you work on your time management and organisational skills. By the end of the course, you will be able to establish effective communication through the telephone.  So, what are you waiting for join today and start learning! Course Preview Learning Outcomes Acquire the core business telephone skills Learn how to properly represent your boss and your organisation Improve your time management and organisation skills Grasp the strategies for effective communication Familiarise yourself with the challenges associated with this role Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Telephone skills Time management Organising Who Should Take this Online Telephone Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Telephone Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Telephone Receptionist Course Certification After completing and passing the Online Telephone Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Telephone Receptionist Course will equip you with effective skills and abilities and help you explore career paths such as  Personal Secretary Receptionist Office Admin Module 01: Additional Challenges Additional Challenges 00:07:00 Module 02:Communication (I) Communication (I) 00:07:00 Module 03: Communication (II) Communication (II) 00:08:00 Module 04:Core Skills Required Core Skills Required 00:11:00 Module 05:Organizing and Planning (I) Organizing and Planning (I) 00:07:00 Module 06: Organizing and Planning (II) Organizing and Planning (II) 00:07:00 Module 07: Self-Management (I) Self-Management (I) 00:07:00 Module 08: Self-Management (II) Self-Management (II) 00:07:00 Module 9:Time Management (I) Time Management (I) 00:07:00 Module 10:Time Management (II) Time Management (II) 00:08:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Admin, secretaries, and PAs play a vital role in any organisation, providing essential support to executives and teams. They handle a wide range of tasks, from managing calendars and organising meetings to preparing presentations and writing reports.These professionals command salaries that span from £20,000 to £40,000 annually. The UK job market for these professionals is booming, with demand expected to rise by 12% in the next five years. If you're looking for a rewarding and in-demand career, consider becoming an admin, secretary, or PA, our Level 5 Admin, Secretarial & PA course will give you the skills and knowledge you need to launch a successful career in this field. You'll learn everything from the basics of office administration to more advanced topics such as business writing, time management, and customer service. These skills are essential for success in any career, but they are especially important in the administrative field. Behind the seamless operations of every successful business is a linchpin, orchestrating a myriad of tasks effortlessly-be it an admin, a secretary, or a personal assistant. Administrative assistants, secretaries, and personal assistants are essential to the smooth running of any business. They provide a wide range of support services, including managing diaries, organising meetings, handling correspondence, and providing customer service. In the Uk, job demand for administrative assistants, secretaries, and personal assistants is expected to grow by 10% over the next five years. Our "Admin, Secretarial & PA - Level 5" course unfolds this intricate ballet of responsibilities. From mastering the art of effective administration, honing impeccable business writing skills, to orchestrating intricate travel arrangements, this Admin, Secretarial & PA course covers it all. Enrolling is more than a career move; it's embracing a role that's often the heartbeat of an organisation, ensuring its rhythm never falters. This Admin, Secretarial & PA course starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson of this Admin, Secretarial & PA course is intuitive and easy to understand. Level 5 Admin, Secretarial & PA Course Learning Outcomes: Master fundamentals of office and administrative support. Develop top-tier business communication skills. Grasp the intricacies of effective diary management. Cultivate unparalleled business writing proficiency. Understand key principles of efficient time management. Familiarise with essential tools for impeccable customer service. Delve into the nuances of invoicing and cash handling. GIft CPD Accredited Courses: Office Admin and Organisation Skills Leadership and Management Level 7 Employment Law Minute Taking Course Microsoft Office Bundle Admin, Secretarial & PA Learning Outcomes: Understand core roles of Admin, Secretarial & PA. Master skills essential for effective office administration. Navigate responsibilities of a professional receptionist seamlessly. Enhance business communication and telephone skills. Manage diaries, meetings, and note-taking effectively. Improve organisational and record-keeping prowess. Foster stronger customer service and planning capabilities. Curriculum Breakdown of the Admin, Secretarial & PA Course Admin, Secretarial & PA Course Curriculum: Introduction to Admin Support Assistant Introduction to Personal Assistant Introduction to Office Administration Skills of an Effective Administrator Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Business Etiquette Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Diary Management and Note-taking Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing Petty Cash Endorsed Certificate of Achievement from the Quality Licence Scheme Learners can achieve a QLS endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Executive Assistant: £25,000 to £45,000 per year Office Manager: £22,000 to £40,000 per year Personal Assistant (PA): £20,000 to £35,000 per year Administrative Coordinator: £20,000 to £30,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - Included

***24 Hour Limited Time Flash Sale*** Financial Analysis, Corporate Finance with Financial Investigator Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Looking forward to becoming the Next Finance Guru in the world of fast-growing Corporates? Or want to be self-sufficient by enriching yourself with Finance knowledge? Welcome to the captivating world of financial analysis, corporate finance, and financial investigation. Our exclusive bundle, "Financial Analysis, Corporate Finance with Financial Investigator Training," is designed to empower learners like you with essential knowledge and skills in these dynamic fields. Embark on a journey that will not only expand your understanding but also boost your career prospects. With two QLS-endorsed courses and five CPD QS-accredited courses, this comprehensive bundle is a gateway to success. Within this bundle, you will find three QLS-endorsed courses that grant you industry-recognized qualifications. These courses, namely Financial Analysis, Introduction to Corporate Finance, and Finance: Financial Investigator, delve deep into their respective subjects and equip you with the expertise to excel. As a testament to your accomplishments, you will receive hardcopy certificates for each of these courses. Additionally, our bundle includes five CPD QS-accredited courses, ensuring that you stay at the forefront of the industry. Dive into the intricacies of Financial Management, Financial Risk Management, Accounting and Finance, Corporate Finance: Profitability in a Financial Downturn, and Corporate Finance: Working Capital Management. These courses provide valuable insights and keep you updated with the latest standards and practices. Moreover, as a bonus, you will receive five career-boosting courses absolutely free with this bundle. Enhance your professional journey with courses in Professional CV Writing, Job Search Skills, Self-Esteem & Confidence Building, Professional Diploma in Stress Management, and Complete Communication Skills Master Class. Immerse yourself in this unparalleled learning experience, seize the opportunity to gain a competitive edge, and unlock a world of possibilities in the realms of financial analysis, corporate finance, and financial investigation. Enrol today and embark on a transformative educational journey that will shape your future. Key Features of the Financial Analysis, Corporate Finance with Financial Investigator Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Financial Analysis, Corporate Finance with Financial Investigator Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Financial Analysis QLS Course 02: Introduction to Corporate Finance QLS Course 03: Finance: Financial Investigator 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Financial Management Course 02: Finance: Financial Risk Management Course 03: Accounting and Finance Course 04: Corporate Finance: Profitability in a Financial Downturn Course 05: Corporate Finance: Working Capital Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Financial Analysis, Corporate Finance with Financial Investigator Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Acquire a comprehensive understanding of financial analysis and its practical applications. Develop a strong foundation in corporate finance, including financial planning and decision-making. Gain the skills to investigate financial activities, identify irregularities, and mitigate risks effectively. Analyse financial statements and interpret key financial ratios to assess business performance. Master the concepts of financial risk management and implement strategies to safeguard organisations. Demonstrate proficiency in accounting principles and practices, enabling informed financial decision-making. Learn techniques to optimise working capital management and navigate financial challenges during downturns. Explore the intricacies of financial analysis, corporate finance, and financial investigation with our comprehensive bundle, "Financial Analysis, Corporate Finance with Financial Investigator Training." This engaging course package is designed to provide you with the knowledge and expertise necessary to thrive in these interconnected domains. With three QLS-endorsed courses and five CPD QS-accredited courses, this bundle covers a wide range of topics, ensuring a well-rounded learning experience. Delve into the world of financial analysis, where you will gain a comprehensive understanding of its principles, techniques, and applications. Discover how financial statements are analysed, and learn to interpret key ratios to assess the financial health of organisations. Acquire the skills to make informed financial decisions and identify opportunities for growth and improvement. In the realm of corporate finance, you will explore the fundamental concepts that drive financial planning and decision-making within organisations. Understand the intricacies of capital budgeting, cost of capital, and capital structure, and develop the ability to optimise financial resources to maximise shareholder value. Moreover, gain insights into profitability management during financial downturns and learned strategies to navigate challenges successfully. The course also delves into the world of financial investigation, equipping you with the necessary skills to identify irregularities, detect fraud, and mitigate financial risks. Learn to apply investigative techniques and tools to uncover potential financial misconduct, ensuring the integrity and transparency of financial operations. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Finance professionals seeking to enhance their knowledge and skills in financial analysis, corporate finance, and financial investigation. Accounting professionals looking to broaden their understanding of financial management and corporate finance principles. Individuals interested in pursuing a career in finance, investment, or financial investigation. Entrepreneurs and business owners aim to make informed financial decisions and effectively manage their organisations' resources. Career path Financial Analyst: £35,000 - £70,000 Corporate Finance Manager: £50,000 - £100,000 Financial Investigator: £30,000 - £60,000 Risk Manager: £40,000 - £90,000 Accounting Manager: £35,000 - £70,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Effective Presentation Skills (On-Demand) Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world. In today's results-oriented, global working environment, the ability to create and deliver presentations effectively is a necessary skill set for people at all levels of an organization. Regardless of your role, it's important to know how to synthesize your ideas into a coherent and focused narrative, add visuals that support and reinforce your message, and deliver it in a way that resonates with your audience. In this highly interactive course, we will unpack and practice some of the tools and techniques used by top speakers and influencers all over the world. In this engaging two-day course, you will plan, write, refine, practice, and deliver a presentation to the class. Your presentation will be filmed on both days, and you will leave the course with a flash drive copy of your videos. (ONLY AVAILABLE for Traditional and Virtual Classes) In addition to discovering and enhancing your own personal delivery style, you will learn how to create an overarching goal for your presentation and then organize and structure it for maximum impact. What you will Learn At the end of this program, you will be able to: Construct an effective presentation goal statement, opening, body, and closing that connect with an audience Analyze an audience's needs and style preferences, including relevant DiSC®-related elements Deliver a complete criteria-based presentation that will persuade others Align usage of visuals as well as verbal and non-verbal techniques to maximize the impact of your presentation Getting Started Introductions and social agreements Course structure Course goals and objectives Opening activities Planning and Organizing Video: 'The Art of Misdirection' Setting your presentation goal Writing a goal statement Analyzing your audience Applying the 'reality' test Creating and strengthening supports Structuring your presentation 5 components of an effective opening Presentation body Presentation closing Write your presentation opening Audience Analysis Video: 'How to Tie Your Shoes' Everything DiSC® introduction Audience DiSC® Styles Analyzing your audience Further audience analysis Effective Delivery Delivery challenges and in-person Keeping your audience engaged Your body as your instrument Verbal / paraverbal elements Body stance and nonverbal communication What are your 'tells?' Controlling nervousness Staying attuned to your audience Responding to questions Review and edit your opening Deliver your opening Visuals and Enriching Elements Using images in your presentation Guidelines for visual composition Using questions to engage your audience The power of the pause Practicing and Applying What You've Learned Preparation Delivery Feedback Opportunity to put into practice the program content and receive a video copy Summary and Next Steps What did we learn and how can we implement this in our work environment? Your personal action plan

FREE Certification:QLS Endorsed + CPD Accredited | Instant Access | Round-the-Clock Tutor Support | All-Inclusive Cost

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Overview: Recent statistics highlight the critical importance of proficiency in Manual Handling, Work At Height & Working in Confined Spaces. With workplace accidents on the rise, it's evident that comprehensive training in these areas is essential. According to recent data from the Health and Safety Executive, incidents related to manual handling, working at height, and confined spaces have increased by 15% over the past year. In light of this, our Manual Handling, Work At Height & Working in Confined Spaces bundle offers a holistic approach to tackle these challenges head-on, providing learners with a comprehensive skill set to enhance workplace safety and efficiency. This comprehensive Manual Handling, Work At Height & Working in Confined Spaces QLS Endorsed Diploma bundle encompasses an array of courses designed to equip individuals with the necessary knowledge and expertise to navigate hazardous environments safely. Through a blend of theoretical insights and practical applications, learners will delve into the intricacies of Manual Handling, Work At Height & Working in Confined Spaces, gaining a profound understanding of risk assessment, hazard mitigation, and regulatory compliance. With a focus on personal development and career advancement, participants will also enhance their communication, decision-making, and networking skills, empowering them to excel in their professional endeavors. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in Working in Confined Spaces at QLS Level 3 Course 02: Certificate in Work At Height Training at QLS Level 3 Course 03: Certificate in Manual Handling at QLS Level 35 CPD QS Accredited Courses: Course 04: RIDDOR Training Course 05: LOLER Training Course 06: Noise and Hearing Protection Training Course 07: DSEAR Training Course 08: COSHH - Control of Substances Hazardous to Health Course 09: Spill Management Training Course 10: Level 2 Health and Safety in the Workplace Course 11: Oxygen First Aid Training - Online Course Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Manual Handling, Work At Height & Working in Confined Spaces QLS Endorsed Diploma. Learning Outcomes: Acquire comprehensive knowledge and understanding of Manual Handling, Work At Height & Working in Confined Spaces. Develop proficiency in risk assessment, hazard identification, and mitigation strategies by Manual Handling, Work At Height & Working in Confined Spaces course. Gain insights into regulatory requirements and compliance standards governing workplace safety. Enhance personal development skills, including communication, critical thinking, and decision-making. Master the art of effective networking for personal and professional growth. Cultivate confidence and proficiency in public speaking and presentations. This comprehensive Manual Handling, Work At Height & Working in Confined Spaces bundle dives deep into the intricacies of workplace safety, offering participants a thorough understanding of the risks associated with manual handling, working at height, and confined spaces. Through a series of meticulously crafted modules, learners will explore the fundamental principles underpinning each area, from the mechanics of lifting and carrying to the intricacies of fall prevention and rescue procedures. Emphasis is placed on developing practical skills in risk assessment and hazard management, empowering individuals to identify potential dangers and implement effective control measures to mitigate risks proactively. Moreover, participants will gain invaluable insights into regulatory frameworks and industry best practices governing workplace safety. From familiarising themselves with the latest legislative requirements to understanding the importance of compliance audits and safety inspections, learners will emerge equipped with the knowledge and expertise necessary to uphold the highest standards of safety and wellbeing in any professional setting. By blending theoretical concepts with real-world applications, this Manual Handling, Work At Height & Working in Confined Spaces course ensures that graduates are well-prepared to navigate the complexities of hazardous environments with confidence and competence. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Manual Handling, Work At Height & Working in Confined Spaces course is ideal for: Professionals working in industries prone to manual handling, working at height, and confined space hazards. Health and safety officers seeking to enhance their expertise in risk management and regulatory compliance. Individuals aspiring to pursue careers in occupational health and safety through Manual Handling, Work At Height & Working in Confined Spaces cource. Employers looking to upskill their workforce and improve workplace safety standards. Students studying relevant disciplines interested in broadening their knowledge base. Anyone keen on advancing their personal development and career prospects. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Manual Handling, Work At Height & Working in Confined Spaces courses, you will be able to: Health and Safety Manager Risk Assessment Officer Compliance Specialist Occupational Health Advisor Safety Consultant Site Supervisor Emergency Response Coordinator Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Report Writing: Report Writing Course Online This Report writing: Report Writing course will help you learn from the ground up and advance to a higher level of professionalism. As you may know, organizational Business Report Writing abilities are vital because they help develop trust and professionalism. So, if you want to improve your communication and report writing skills, this is the Report writing: Report writing course for you. This Report writing: Report Writing course is structured into modules and submodules to make it easier for the learner to grasp the concept, beginning with essential information and progressing to the most advanced level. The Report writing: Report writing course covers both the academic and practical components of all aspects of Business Writing Skills Management. This comprehensive Report writing: Report Writing course is the perfect way to kickstart your career in the field. This Report writing: Report writing course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Special Offers of this Report Writing: Report Writing Training Course This Report Writing: Report Writing Training Course includes a FREE PDF Certificate. Lifetime access to this Report Writing: Report Writing Training Course Instant access to this Report Writing: Report Writing Training Course Get FREE Tutor Support from Monday to Friday in this Report Writing: Report Writing Training Course Courses are included in this Report Writing: Report Writing Bundle Course Course 01: Level 5 Report Writing Course Course 02: Level 4 Time Management Course Course 03: HR Management Course [ Note: Free PDF certificate as soon as completing the Report Writing: Report Writing Course] Report Writing: Report Writing Course Online Industry Experts Designed this Report Writing: Report Writing Training Course into 11 detailed modules. Course Curriculum of Report Writing: Report Writing Training Course Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving The Presentation of Your Report Module 08: Developing Research Skills for Report Writing Module 09: Developing Creativity & Innovation for Report Writing Module 10: Develop Critical Thinking Skills for Report Writing Module 11: Interpersonal Skill Development for Report Writing Assessment Method of Report Writing: Report Writing Course After completing each module of the Report Writing: Report Writing course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Report Writing: Report Writing course After completing the MCQ/Assignment assessment for this Report Writing: Report Writing course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Report Writing: Report Writing Course Online This Report Writing: Report Writing Course is essential for: Business owners, managers, entrepreneurs Entrepreneurs planning to start their own business. People seeking to expand their career opportunities. Requirements Report Writing: Report Writing Course Online Students who intend to enrol in this Report Writing: Report Writing Training Course must meet the following requirements: Report Writing: Report Writing: Good command of the English language Report Writing: Report Writing: Must be vivacious and self-driven. Report Writing: Report Writing: Basic computer knowledge. Report Writing: Report Writing: A minimum of 16 years of age is required. Career path Report Writing: Report Writing Course Online This Report Writing: Report Writing Course has covered all of the most recent subjects to better prepare you for your Report Writing career. Certificates Certificate of completion Digital certificate - Included