1066 Communication courses in Nottingham delivered Live Online

Workplace Innovation Are You A Leader Who Wants To Enhance Your Team’s Accountability, Adaptability, Resilience, And Well-Being? Consider joining our newly launched Growth Leadership Programme: Workplace Innovation, subsided by Scottish Enterprise, which offers a unique approach to leadership development and workplace Innovation, emphasising Motivational Intelligence (MQ). Our programme will help you build on your leadership capabilities and confidence while creating a more innovative, productive, and fair workplace for employee development and growth. Growth Leadership: Workplace Innovation Leading with Motivational Intelligence (MQ) You’ll learn to: Develop MQ leadership skills that encourage fair and innovative workplace practices and inclusive economic growth. Increase engagement, innovation, and productivity among your team. Enhance your strategic decision-making skills. Build a resilient, agile, and change-driven team culture. Identify and integrate organisational values into your workplace culture. Create a successful business that is also a fair place to work. Session Overview Our comprehensive programme, consisting of eight engaging and insightful sessions, is meticulously crafted to provide a world-class education in Leadership, Workplace Innovation and Motivational Intelligence (MQ). We combine some of the most potent, powerful and cutting-edge research in workplace innovation, neuroscience and the most promising discoveries in cognitive and social psychology of the 20th century. 01 Self-Leadership and The Secret to Personal Success Session 1: Self-Leadership and The Secret to Personal Success This comprehensive kick-off session delves into the foundations of self-leadership and personal success. Participants will explore various aspects, from setting course expectations and creating a conducive learning environment to understanding motivational intelligence and managing negative thoughts. Through essential resources like the Leadership Reference Manual and Roadmap Workbook, multi-sensory perception, and spaced repetition learning techniques, participants will solidify their learnings and enhance personal and professional growth. Key Learning Outcomes: Understand the critical role of self-leadership in personal and professional success and the impact of external and internal factors on performance Develop strategies to optimise motivation, communication, and effectiveness within teams and organisations, leveraging diverse learning styles and adult learning techniques Utilise essential resources like the Leadership Reference Manual and Roadmap Workbook for ongoing growth and development while implementing practical tools like the Start, Stop, Continue plan for self-reflection and improvement Explore the power of adaptability, self-awareness, and resilience in navigating through challenging times and maintaining a positive mindset Discover the importance of a positive mental diet, gratitude, and consistent small decisions that compound over time, leading to personal and professional growth 02 The Role of Intelligence in Leadership and Management Session 2: The Role of Intelligence in Leadership and Management It's time to delve into Motivational Intelligence and its role in our personal and professional lives. In this comprehensive and interactive session, participants will explore the multifaceted aspects of intelligence in Leadership and management, focusing on IQ, EQ, and MQ. Participants will learn how to cultivate a growth mindset and motivational intelligence within themselves and their teams, fostering a culture of learning and resilience. The session will also cover the importance of crafting a clear vision for the team or organisation and provide practical strategies for effectively communicating the vision to internal and external stakeholders. Key Learning Outcomes: Understand the roles of IQ, EQ, and MQ in Leadership and management and their impact on individual and team performance Develop strategies to improve your levels of intelligence and foster a growth mindset within individuals and teams Discover the importance of vision in Leadership and management and learn to craft it using the WHERE (performance), HOW (perception), and WHY (purpose) perspectives Gain insights into effectively communicating the vision to stakeholders, ensuring alignment, ownership, and motivation Reflect on the role of a growth mindset and motivational intelligence in achieving the team's vision and fostering a culture of continuous improvement and adaptability 03 The Pillars of Human Performance: Unlocking Potential Session 3: The Pillars of Human Performance: Unlocking Unlimited Potential Discover the keys to unlocking your unlimited potential and becoming a more effective leader in this interactive course. Through engaging discussions and self-reflection, participants will dive deep into unlimited potential, understand its significance in Leadership, and learn to overcome challenges in their teams or businesses. Participants will gain insights into the characteristics of influential leaders, the importance of asking the right questions, and the value of embracing failure as a part of success. With a focus on personal and professional growth, this session will equip you with the tools and techniques to become a better manager and leader. Key Learning Outcomes: Understand the concept of unlimited potential and its importance in Leadership and personal growth Identify personal and team visions, challenges, and the role of asking the right questions in gaining insights Recognise the role of practice and reflection in transforming weaknesses into strengths Explore the characteristics and impact of great leaders and learn how to apply these traits in your leadership style Embrace the importance of failure as a crucial part of success and create a supportive environment for personal and team development 04 Defining Management and Vertical Alignment Session 4: Defining Management and Vertical Alignment In this engaging session, participants will delve into the essential differences between management and Leadership and discover how understanding these distinctions can significantly impact team culture and performance. We'll examine common management mistakes and their effects, uncover the best practices of excellent management, and discuss the development of management skills and the management hierarchy. This interactive session will provide valuable insights and actionable strategies that can be applied to personal and professional life, helping participants become more effective and successful managers and leaders. Key Learning Outcomes: Differentiating between management and Leadership: Gain a deeper understanding of how these concepts differ and their impact on team culture and performance Identifying common management mistakes: Learn about these pitfalls and their consequences on team culture and performance and develop strategies to avoid them Mastering the best practices of excellent management: Discover the five essential techniques to help you become a more effective manager Developing management skills and understanding the management hierarchy: Enhance your ability to grow as a leader and manager Embracing Ultimate Responsibility: Learn the importance of taking ownership and responsibility for your and your team's success and understand the role of motivational intelligence in achieving this 05 Workplace Innovation and High-Payoff Activities Session 5: Workplace Innovation and High-Payoff Activities n (Job Crafting) This session provides a comprehensive overview of the critical principles of workplace innovation, job crafting, people leadership, and coaching in the workplace. Participants will learn about job crafting, our MQ workplace innovation process, and the crucial role of Leadership in managing and monitoring performance in the workplace. By adopting a proactive and creative approach to their work, individuals can improve their job satisfaction, contribute to their organisation's success, and drive economic health for the nation. Key Learning Outcomes: Understanding of Leadership in the job crafting innovative process Skills in job crafting and workplace innovation Knowledge of the critical role of Leadership in performance management Techniques for effective coaching and positive feedback, through trust and mutual respect in the workplace Helping individuals reflect on their role in the success of the team and company and developing a written plan to achieve their goals 06 Defining and Exploring Leadership Session 6: Defining and Exploring Leadership In this session, we will define and explore the essence of Leadership, dispelling the myths and providing a definition that will guide you through the course. We will also explore the three-tier hierarchy of success and how leaders can influence MQ (motivational intelligence) by doing five things consistently. As a manager or leader, you may have found that your team's success is not guaranteed even with the best plans, processes, and strategies. This is because not all team members will adopt new ideas or changes unless they first believe they can achieve the desired outcome. Key Learning Outcomes: Understanding the essence of Leadership to provide an in-depth understanding of the essence of successful Leadership, dispelling the myths and providing a definition that will guide you through the course Psychology of your team: Leaders understand that to achieve their goals, they need to focus on the psychology of their team Power of questions in Leadership: Leaders can gain insight into the minds of their team members and unlock the key to motivating and developing them by asking the right questions Explore the three-tier hierarchy of success and the importance of each level in determining a person's likelihood of success Five things great leaders do each day to influence a culture of responsibility, consistently build esteem and confidence, and always work on coaching and mentoring employees 07 Building a Leadership Toolbox Session 7: Building a Leadership Toolbox: Trust & Inspiration Fostering Adaptability, Responsibility, Resilience, and Courage, this step focuses on leaders' tools and techniques to promote greater team accountability and ownership. It starts to delve into the critical role of self-esteem in a person's motivational intelligence and adaptability. We also explore how self-esteem is formed and influences a person's interpretation of feedback. We also look at self-esteem's critical role in a person's motivational intelligence and adaptability, examining how self-esteem is formed and influences a person's interpretation of feedback. Key Learning Outcomes: Understanding the tools and techniques leaders can use to foster greater team accountability and ownership Delving into the critical role of self-esteem in a person's motivational intelligence and adaptability Exploring how self-esteem is formed and influences a person's interpretation of feedback Examining the levels of self-esteem and associated behaviours of each group Understanding the influence of comfort zones and tools leaders can use to help people overcome the fear of change 08 Developing a Healthy Perspective and Resilient Attitude Session 8: Developing a Healthy Perspective and Resilient Attitude This step explores how developing a healthy perspective and resilient attitude is crucial for success as a leader. In this session, we will explore the critical role of self-reflection in building motivation and adaptability. We will examine how self-esteem is formed and how it influences a person's interpretation of feedback. We will also delve into the levels of self-esteem and the associated behaviours of each class. We will provide practical strategies for cultivating resilience and adaptability in facing challenges and setbacks. Through reflection and analysis of your moments of surprise, frustration, and failure, you will develop a growth mindset that fosters continuous learning and improvement. Key Learning Outcomes: The critical role of self-reflection in building motivation and adaptability How self-esteem is formed and influences a person's interpretation of feedback The levels of self-esteem and the associated behaviours of each class Strategies for cultivating resilience and adaptability in the face of challenges and setbacks The influence of affirmations and tools leaders can use to help people overcome the fear of change

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview To provide learners with the necessary knowledge and skills that are common in all Cisco Unified Communications Manager deployments and additionally, those that are required to fully implement a single site solution. Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new 5-day ILT class designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks. Course Outline Course Overview Module 1 - Vulnerabilities of Cisco Unified Communications Networks and Security Fundamentals Module 2 - Network Infrastructure Security Module 3 - Cisco Unified Communications Manager and Endpoint Security Features Module 4 - Secure Cisco Unified Communications Integration and Features

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: Phone Network Administrators Phone Network Engineers Data System Administrators Entry-level Network Engineers Channel Partners/Resellers, Customers, Employees Overview Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Describe user configuration and the user web interface Explain basic phone options and the use of BAT Explain the route plan and on-net/off-net calling Describe the various media resources, including conferencing and MOH Describe the basic phone features and use of hunt groups Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involves routers, switches, or Cisco IOS software configuration. Exploring IP Telephone Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications Cisco Unified Communications Manager Clusters Clustering Options Platform Requirements Describing Deployment Models Single-Site Deployment Centralized Call-Processing Deployment Distributed Call-Processing Deployment Distributed Single-Cluster Call-Processing Deployment Hybrid Call-Processing Deployment New Advanced Multicluster Options Understanding Advanced Multisite Features Need for CAC Deploying AAR Survivable Remote Site Telephony SRST Failover Logging in to Cisco Unified Communications Manager Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability Logging In to Cisco Unified Operating System Administration and the DRS Navigation Menu Command-Line Interface Examining Basic Server Configuration Server Configuration?Eliminating DNS Reliance Configuring Enterprise Parameters Describing Multilevel Administration Configuring Multilevel Administration Creating End Users Creating Roles Creating User Groups Assigning Users to User Groups Configuring DRS Backup and Restore Procedures DRS Backup Procedures DRS Restore Procedures Understanding User Configuration Understanding User Management Configuring Users Using the User Web Pages Understanding the User Web Pages Using the User Web Pages Configuring System Parameter Cisco Unified CM Configuration Cisco Unified Communications Manager Group Configuration Phone NTP Configuration Date/Time Group Codecs and Regions Location Configuration Device Pool Configuration DHCP Service Configuration Device Defaults Configuration Clusterwide Parameters Licensing Supporting Cisco Unified IP Phones Cisco Unified IP Phones Overview Specialized Cisco Unified IP 7900 Series Phones Phone Button Templates Softkey Templates Exploring Phone Registration and IP Phone Communications Cisco Unified IP Phone Registration Cisco Unified IP Phone Configuration Utilizing the Bulk Administration Tool (BAT) Overview of Cisco Unified Communications Manager BAT Cisco Unified Communications Manager TAPS Implementing Dial Plan Connectivity Organizational Dial Plan Trunks Gateways Creating Route Plans Dial Plan Overview Route Pattern Overview Digit Collection Call Routing Configuring Transition Patterns and Route Filters Translation Patterns The 9.@ Pattern Route Filters Implementing Digit Manipulation Discard Digits Instruction Transformation Masks Route Plan Report Defining Class of Control Overview of Class of Control Partitions CSS Configuration PLAR Application Using Class of Control Features Call Restriction Time of Day Routing Traditional vs. Line/Device Approach Defining Media Resources Overview of Media Resources Conference Bridge Media Termination Points Transcoder Music on Hold Annunciator Exploring Media Resource Management MRG Management Configuring MRGs Configuring MRGLs Describing Basic Features Call Park Call Pickup Cisco Call Back Shared Lines with Barge and Privacy Exploring Hunt Groups Hunt Group Overview Line Group Configuration Hunt List Configuration Hunt Pilot Configuration Final Forwarding Describing Phone Services Cisco IP Phone Services Cisco Phone Services Configuration

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter Train your PR team to manage communications during an unfolding crisis Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: How a crisis can escalate in seconds How journalists respond to bad news stories How to develop effective key messages & write holding statements How to manage your social media How to take control of an interview and get your message across How to handle press conferences and doorsteps Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Duration 5 Days 30 CPD hours This course is intended for This course is designed for Collaboration engineers and administration professionals in job roles such as: Network administrator Network architect Network designer Network engineer Network manager Overview After taking this course, you should be able to: Analyze and troubleshoot SIP, H.323, and media protocols Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager Implement call coverage in Cisco Unified Communications Manager Configure and troubleshoot Cisco Unified Communications Manager Device Mobility Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility Implement Cisco Unified Communications Manager Express for SIP phones Implement globalized call routing within and between Cisco Unified Communications Manager clusters Implement Media Gateway Control Protocol (MGCP) fallback and Survivable Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS XE gateways Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters Troubleshoot multisite Cisco Unified Communications Manager deployments Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR) Configure and troubleshoot Cisco Unified Border Element In this course, you will learn how to use Cisco© Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution. This course prepares you for the 300-815 Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) concentration exam and CCNP-Collaboration certification. Course Outline Analyzing and Troubleshooting Signaling and Media Protocols Implementing Cisco Unified Communications Manager Supplemental Services Implementing Call Coverage in Cisco Unified Communications Manager Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility Configuring and Troubleshooting Cisco Unified CM Unified Mobility Implementing Cisco Unified Communications Manager Express Implementing Globalized Call Routing Implementing Remote Site Survivability Implementing Call Admission Control in Cisco Unified Communications Manager Implementing URI Calling in Cisco Unified Communications Manager Troubleshooting Multisite Cisco Unified Communications Manager Deployments Examining Global Dial Plan Replication Configuring and Troubleshooting Cisco Unified Border Element Lab outline Analyze SIP, H.323, and Media Protocols Troubleshoot SIP and Media Protocols Implement Cisco Unified Communications Manager Supplemental Services Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager Configure Device Mobility Troubleshoot Cisco Unified Communications Manager Device Mobility Configure Cisco Unified Communications Manager Extension Mobility Troubleshoot Cisco Unified Communications Manager Extension Mobility Configure Cisco Unified Mobility Troubleshoot Cisco Unified Mobility Implement Endpoints in Cisco Unified Communications Manager Express Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express Implement Calling Privileges in Cisco Unified Communications Manager Express Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express Implement Globalized Call Routing Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment Implement MGCP Fallback and Survivable Remote Site Telephony Implement Call Admission Control Implement a URI-Based Dial Plan for Multisite Deployments Troubleshoot Globalized Call Routing Troubleshoot Call Admission Control Implement Global Dial Plan Replication Implement Cisco Unified Border Element Troubleshoot Cisco Unified Border Element

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. Course Outlines Describing the Cisco Collaboration Solutions Architecture Exploring Call Signaling over IP Networks Integrating Cisco Unified Communications Manager LDAP Implementing Cisco Unified Communications Manager Provisioning Features Exploring Codecs Describing Dial Plans and Endpoint Addressing Implementing MGCP Gateways Implementing Voice Gateways Configuring Calling Privileges in Cisco Unified Communications Manager Implementing Toll Fraud Prevention Implementing Globalized Call Routing Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager Describing Cisco Instant Messaging and Presence Enabling Cisco Jabber© Configuring Cisco Unity Connection Integration Configuring Cisco Unity Connection Call Handlers Describing Collaboration Edge Architecture Analyzing Quality Issues in Converged Networks Defining QoS and QoS Models Implementing Classification and Marking Configuring Classification and Marking on Cisco Catalyst Switches

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Understand the differences between Citrix Virtual Apps and Desktops 2203 LTSR on-premises and the Citrix DaaS. Install, configure, and manage Citrix Cloud Connectors. Create Citrix DaaS workloads. Deliver app and desktop resources to users. Migrate existing on-premises Citrix Virtual Apps and Desktops 2203 LTSR infrastructure to Citrix Cloud. In this course you will learn how to create a new Citrix DaaS deployment and how to migrate to Citrix DaaS from an on-premises Citrix Virtual Apps and Desktops Site. Get hands-on as the course guides you through the architecture, communications, management, installation, and configuration of Citrix DaaS on Citrix Cloud and resource locations that the host apps and desktops for your users. This course is a necessary step in enabling you with the right training and skills, to not only understand, manage, and deliver successfully, but also to make well-informed planning decisions along the way. Module 1: Introduction to Citrix DaaS New Citrix Workspace Packaging Citrix Virtual Apps and Desktops - On- Premises Site What is Citrix Cloud? Why Citrix DaaS? What is a Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Citrix Cloud Administration Module 2: Planning - Citrix DaaS Architecture, Security, and Operations Architecture and Deployment Options Citrix DaaS Security Citrix DaaS Operations Module 3: Planning - Citrix Cloud Connectors Cloud Connector Architecture Cloud Connector Services and Communications Overview Cloud Connector Operations in a Resource Location Cloud Connector Resiliency Installing, Updating, and Removing Cloud Connectors Supported Domain Scenarios for Cloud Connectors Securing Cloud Connector Communications Local Host Cache (LHC) Citrix Cloud Connector vs Delivery Controller Operations Module 4: Planning - Citrix DaaS Resource Locations Citrix DaaS Resource Locations Citrix DaaS Hosting Connections Zones Module 5: Active Directory, Authentication, and Authorization Active Directory Design Options Desktops from Non-Domain Joined VDAs Citrix Federated Authentication Service and Identity Provider Services Module 6: Planning - Provisioning VDA Workloads and Delivering Resources Master Images Machine Creation Services (MCS) in Citrix DaaS Citrix Provisioning in Citrix DaaS Machine Catalogs Delivery Groups Citrix Cloud Library Module 7: Planning - Provisioning VDA Workloads and Delivering Resources Selecting Between Citrix digital workspace experience and StoreFront Citrix StoreFront and Citrix digital workspace experience Communications Selecting Between Citrix Gateway Service and On-Premises Citrix Gateway Access Layer Communications User Authentication Module 8: Planning - Citrix DaaS Administration Citrix Cloud Manage and Monitor Delegated Administration Citrix DaaS Remote PowerShell Software Development Kit Manage Multiple Resource Locations Module 9: Planning - Public Cloud Considerations General Public Cloud Considerations Using Autoscale to Power Manage Machines in a Public Cloud Microsoft Azure as a Citrix DaaS Resource Location Amazon Web Services as a Citrix DaaS Resource Location Google Cloud as a Citrix DaaS Resource Location Module 10: Planning - Migrating to Citrix DaaS from Citrix Virtual Apps and Desktops Citrix Cloud Migration Options and Considerations Citrix Automated Configuration Tool Citrix Image Portability Service Module 11: Manage - Operations and Support in Citrix Cloud Citrix Cloud Connector Support Updating and Rolling Back Machine Catalogs VDA Restore Citrix Self-Help Strategy Monitor Your Environment Additional course details: Nexus Humans CWS-250 Citrix DaaS Deployment and Administration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-250 Citrix DaaS Deployment and Administration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Understand the differences between Citrix Virtual Apps and Desktops 2203 LTSR on-premises and the Citrix DaaS. Install, configure, and manage Citrix Cloud Connectors. Deploy and manage Virtual Delivery Agent machines to on-premises resource locations as well as in Microsoft Azure using MCS. Integrate Citrix Cloud and Citrix Virtual Apps and Desktops 2203 LTSR with Microsoft Azure Active Directory. Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azure. In this course you will learn how to create a new Citrix DaaS deployment on Citrix Cloud, with a resource location on Microsoft Azure. You will also learn how to migrate to Citrix DaaS from an on-premises Citrix Virtual Apps and Desktops Site. Get hands-on as the course guides you through the architecture, communications, management, installation, and configuration of Citrix DaaS on Citrix Cloud and a Microsoft Azure resource location that will host apps and desktops for your users. This course is a necessary step in enabling you with the right training and skills, to not only understand, manage, and deliver successfully, but also to make well-informed planning decisions along the way. Module 1: Introduction to Citrix DaaS New Citrix Workspace Packaging Citrix Virtual Apps and Desktops - On-Premises Site What is Citrix Cloud? Why Citrix DaaS? What is a Migration from Citrix Virtual Apps and Desktops to Citrix DaaS? Citrix Cloud Administration Module 2: Planning - Citrix DaaS Architecture, Security, and Operations Architecture and Deployment Options Citrix DaaS Security Citrix DaaS Operations Module 3: Planning - Citrix Cloud Connectors Cloud Connector Architecture Cloud Connector Services and Communications Overview Cloud Connector Operations in a Resource Location Cloud Connector Resiliency Installing, Updating, and Removing Cloud Connectors Supported Domain Scenarios for Cloud Connectors Securing Cloud Connector Communications Local Host Cache (LHC) Citrix Cloud Connector vs Delivery Controller Operations Module 4: Planning - Citrix DaaS Resource Locations Citrix DaaS Resource Locations Citrix DaaS Hosting Connections Zones Module 5: Active Directory, Authentication, and Authorization Active Directory Design Options Desktops from Non-Domain Joined VDAs Citrix Federated Authentication Service and Identity Provider Services Module 6: Planning - Provisioning VDA Workloads and Delivering Resources Master Images Machine Creation Services (MCS) in Citrix DaaS Citrix Provisioning in Citrix DaaS Machine Catalogs Delivery Groups Citrix Cloud Library Module 7: Planning - Provide Access in Citrix Cloud Selecting Between Citrix digital workspace experience and StoreFront Citrix StoreFront and Citrix digital workspace experience Communications Selecting Between Citrix Gateway Service and On-Premises Citrix Gateway Access Layer Communications User Authentication Module 8: Planning - Citrix DaaS Administration Citrix Cloud Manage and Monitor Delegated Administration Citrix DaaS Remote PowerShell Software Development Kit Manage Multiple Resource Locations Module 9: Planning - Public Cloud Considerations General Public Cloud Considerations Using Autoscale to Power Manage Machines in a Public Cloud Microsoft Azure as a Citrix DaaS Resource Location Amazon Web Services as a Citrix DaaS Resource Location Google Cloud as a Citrix DaaS Resource Location Module 10: Planning - Migrating to Citrix DaaS from Citrix Virtual Apps and Desktops Citrix Cloud Migration Options and Considerations Citrix Automated Configuration Tool Citrix Image Portability Service Module 11: Manage - Operations and Support in Citrix Cloud Citrix Cloud Connector Support Updating and Rolling Back Machine Catalogs VDA Restore Citrix Self-Help Strategy Monitor Your Environment Module 12: Introduction to Citrix DaaS on Microsoft Azure Partnering for Success Module 13: Planning - Citrix DaaS Resource Location on Microsoft Azure Overview of Citrix DaaS Components Creating a Citrix DaaS Deployment Overview Module 14: Planning - Microsoft Azure Overview Azure Virtual Network Structure Azure Virtual Network Connectivity Azure Virtual Resources Azure Active Directory Identity and Access Management Azure Active Directory Options and Considerations Module 15: Planning - Deploying Citrix DaaS on Microsoft Azure Citrix DaaS Resource Locations in Azure Citrix DaaS Components in Azure Creating and Managing Workloads in an Azure Resource Location Module 16: Planning - Provide Access to End Users Providing Access to Resources in Citrix Cloud Citrix Gateway Deployment Options Deploying Citrix Gateway or ADC in Azure GSLB and StoreFront Optimal Gateway in Hybrid Environments Module 17: Rollout - Citrix DaaS Deployment on Microsoft Azure Citrix Workspace App Rollout Preparing Migration of End-Users to Workspace Platform Module 18: Managing - Citrix DaaS Workloads on Microsoft Azure Maintaining Citrix Gateway Backup and Monitoring in Azure Maintaining Master Images in Azure Monitoring VDAs in Manage Console and Azure Module 19: Optimize - Citrix DaaS on Microsoft Azure Managing Azure Costs Using Azure Pricing Calculator - Instructor Demo Additional course details: Nexus Humans CWS-252 Citrix DaaS Deployment and Administration on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-252 Citrix DaaS Deployment and Administration on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is for the Information Systems communications professional who is planning to install TCP/IP for z/OS and for TCP/IP users who are interested in installing and customizing IBM's TCP/IP product in interoperability environments and main applications. Overview Describe IBM's z/OS TCP/IP product offering Describe the installation requirements and system customization for the z/OS TCP/IP implementation Define network interface attachments that produce connectivity for z/OS TCP/IP communications Construct TCP/IP configuration statements for z/OS to allow operation and connectivity to an existing TCP/IP network Configure TCP/IP for z/OS for basic communications functions Construct TCP/IP configuration statements for z/OS for selected TCP/IP application protocols services This course is designed to provide the skills for basic implementation and customization of TCP/IP on z/OS. TCP/IP for z/OS introduction . z/OS system prerequisites for TCP/IP . Basic customization . Network interfaces . Name services . OMPRoute . Telnet . Enterprise Extender . SyslogD . FTP . SMTP . Additional course details: Nexus Humans CB69 IBM TCP/IP for z/OS Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CB69 IBM TCP/IP for z/OS Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.