1075 Communication courses in Huntingdon delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for This in an intermediate-level Java development course geared for students experienced with Java and Spring programming essentials. This course does not cover Java or Spring development basics. Overview Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will: Understand the ReactiveX specification Understand the basics of Reactive Programming Discuss the advantages and limitations of Observables Write a client application capable of handling Reactive events Apply operators to event streams to filter, modify and combine the objects emitted by event publishers Select the appropriate type of Event Source Use both Cold and Hot Observables Deal with backpressure problems in reactive programming Develop a reactive web application using Spring WebFlux Define application flows of a WebFlux application Use the WebClient API to work with both synchronous and streaming APIs Develop Unit and Integration tests to test WebFlux endpoints Creating a reactive REST endpoint Become familiar with the basics of WebSockets Create a WebSocket endpoint using Spring Create a WebSocket client Understand the basics of NoSQL Become familiar with the basics of MongoDB Understand how the data in MongoDB can be retrieved using a Reactive API Define Spring Data MongoDB repositories Query the MongoDB using Spring Data Define a reactive repository using MongoDB Explore the Spring Data R2DBC API to perform reactive CRUD operations against a relational database Spring Data reative allow us to implement database operations relying on Reative Programming APIs. While the Spring R2DBC initiative aims to bring reactive programming to relational databaes, several NoSQL databases already provide this possibility. After an introduction to NoSQL and the MongoDB, this courses covers the APIs available to communicate with this NoSQL database using both blocking and reactive APIs.Introdcution to Reactive Spring is a comprehensive Java training workshop geared for experienced developers who wish to explore concurrent, asynchronous and reactive programming APIs and techniques using Spring. After an introduction to reactive programming, Reactive Streams and the Project Reactor APIs, this course will show how this APIs are integrated into Spring. Spring 5 includes Spring WebFlux, providing a reactive programming model for web applications, including support for Reactive REST APIs. Spring WebSocket assists in the creation of web applications which provide a full-duplex, two-way communication between client and server. Introduction to Reactive Programming Reactive Manifesto Introduce ReactiveX ReactiveX implementations The Observer, Iterator pattern and functional programming Discuss hot and cold publishers Reactive Streams API Introduce the Reactive Streams specification Publisher and Subscribers java.util.concurrent.Flow Transformation of Messages (Processor) Controlling messages Tutorial: Setup Eclipse for Using Maven Introduction Introduce the Reactor Building blocks Flux and Mono Creating observables Subscribing to a stream Testing Event Sources (introduction) Testing reactive implementations StepVerifier : test sequence of emitted items Defining expectations TestPublisher: produce test data to test downstream operators Reactive Operators Introduce Operators Show the use of marble diagrams Explain some commonly used operators Callback operators Schedulers (Multithreading) Thread usage of subscriber and consumer Using the subscribeOn method Introduce the Scheduler interface Using the observeOn method Backpressure Strategies for dealing with Backpressure ?reactive pull? backpressure Exception Handling Handling errors in onError Exception handling strategies Using onErrorReturn or onErrorNext operators Using the retry operators The Global Error Handler Spring Data Review Quick review of Spring Data repositories Query return types Defining Query methods Pagination and sorting R2DBC Reactive Relational Database Connectivity DatabaseClient Performing CRUD operations Reactive Query annotated methods Spring WebFlux: Introduction Annotated Controllers Functional Endpoints WebFlux configuration Creating a reactive REST endpoint Defining flows Defining the application flow Actions Defining decision Navigating flows RouterFunction View Technologies View technologies Using Thymeleaf to create the view View Configuration Spring WebClient: Introduction to WebClient Working with asynchronous and streaming APIs Making requests Handling the response Lab: WebClient WebTestClient Testing WebFlux server endpoints Testing controllers or functions Define integration tests Introduction to Spring Reactive WebSockets Be familiar with the basics of WebSockets Understand the HTTP handshake and upgrade Name some of the advantages of WebSockets Defining the WebSocket WebSocket Message Handling WebSocketSession Implementing the WebSockethandler Creating a Browser WebSocket Client WebSocket STOMP Streaming (or Simple) text-orientated messaging protocol Introduce SockJS Connecting to the STOMP endpoint Configuring the message broker STOMP destinations Reactive WebSocket Reactive WebSocket support Implement the reactive WebSocketHandler BigData Introduce Big Data Explain the need for enhanced data storage Introduction to MongoDB JavaScript Object Notation Overview Introduce Binary JSON (BSON) Starting the database Creating Collections and Documents Executing ?simple? database commands Introduce the ObjectID Searching for documents using query operators Updating and deleting documents MongoDB Compass Spring and MongoDB MongoDB Support in Spring Data MongoClient and MongoTemplate Spring Data MongoDB configuration @EnableMongoRepositories Adding documents to the database The @Document and @Field annotations Polymorphism and the _class property The Criteria object Spring Data MongoDB MongoRepository Field naming strategy Using JSON queries to find documents The @PersistenceConstructor annotation Reactive Repositories with MongoDB Using reactive repositories ReactiveMongoTemplate RxJava or Reactor Additional course details: Nexus Humans Introduction to Reactive Spring (TT3355 ) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Reactive Spring (TT3355 ) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Elite EA/PA Forum We are delighted to announce three dates for our exclusive Elite EA/PA Forum. Facilitated by Facilitator Keynote 1 Keynote 2 Our aims for this workshop: Build and maintain resilience in the face of ever-increasing demands on time and energy Add to best-practice strategies for strengthening relationships online with colleagues, clients and key stakeholders Develop influencing skills to confidently handle difficult front-line situations and people Topic 1 Handling pressure with resilience Recognise what's within your control and how to let go of what's not Learn the science behind negative thinking and how to retrain your brain for maximum impact Explore how to find the bright spot in your ever-changing workstack for motivation Topic 2 Strengthening working relationships online Understand why online working makes it difficult to get people to do what you need Discover how best to build trust and connection when working remotely and in hybrid environments Learn the key do's and don'ts for virtual communication Topic 3 Managing time and boundaries Use conflict-handling strategies confidently for long-term benefits Practice ways to hold your ground without damaging your reputation Create and maintain boundaries for personal effectiveness Keynote Address with Q&A from the audience: Keynote from Chynna Clayton former assistant to First Lady of the United States, Michelle Obama. Opportunity for the audience to take part in a Q&A with Chynna on how to excel within an administration role Who will attend? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secatary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts Group discounts are on request - see below group rate discount brackets: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our and send back our Group Rates Attendee Document) Keynote 1 Keynote Bio 1 Keynote Speaker Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments. Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks. Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration. Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles. Chynna was featured in Michelle Obama’s latest book, The Light We Carry “She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.” — Direct Quote from Michelle Obama in The Light We Carry Chynna Featured on The Michelle Obama's Podcast Facilitator Workshop Facilitator Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts. When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside. Kate's training & qualifications CTI Co-Active certified coach, ICF registered (CPCC) (PCC) Coach supervisor (ESQA) (EMCC) Lean Six Sigma Black Belt Lumina Sparks practitioner Hay Group Leadership Styles & Climate accredited coach Human Capital Institute certified in human capital strategy Sheppard Moscow advanced business consulting Conflict management trained (Thomas-Kilman instrument) Chartered Institute of Marketing Diploma So, will you be joining us? 🤔

Duration 5 Days 30 CPD hours This course is intended for Customers, cloud architects, systems engineers, data center administrators, and cloud administrators with experience in managed services or managing a service provider environment Overview By the end of the course, you should be able to meet the following objectives: Describe the advanced architecture of a VMware Cloud Director environment Design Cloud Director Federation Explain use cases for CPOM Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the integration of AVI Load Balancer Services Explain use of migration tools from NSX-V to NSX-T Data Center Explain the integration of Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer Describe the architecture of VMware vCloud Availability for vCloud Director Discuss the use cases for migration with vCloud Availability Describe the architecture of vRealize Operations in a Service Provider Environment Explain the use cases for vRealize Operations Tenant App Explain VMware Cloud Director orchestration and extensibility Explain use cases for XaaS Integration Discuss UI customization for Service Provider and Tenants This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to design and utilize a cloud solution based on VMware Cloud Director?. Besides learning about an advanced cloud architecture, you learn about the integration of VMware Cloud Director with the products VMware Cloud Director Availability?, VMware vRealize© Orchestrator?, VMware vRealize© Operations? (including the Tenant App), VMware NSX-T© Data Center and VMware NSX© Advanced Load Balancer? (Avi Networks). This course covers the migration from VMware NSX© for vSphere© (NSX-V) to VMware NSX-T© Data Center in a VMware Cloud Director environment. You learn about how the NSX Advanced Load Balancer can be used and integrated in a service provider environment. Besides the advanced know-how of the vRealize Operations Tenant App and Cloud Availability, the course also discusses the extensibility and orchestration of workflows in Cloud Director. For all the topics covered in the class, intensive hands-on labs will be taken by the students to provide proper insights into all the products. Course Introduction Introductions and course logistics Course objectives Advanced VMware Cloud Director Architecture Explain the basic concepts and terminologies in a VMware Cloud Director environment Describe the basic architecture of a VMware Cloud Director environment Follow a proven process to design and deploy a cloud solution Gather and analyze business and application requirements Document design requirements, constraints, assumptions, and risks Use a systematic method to evaluate and document design decisions Explain the differences between conceptual, logical, and physical designs Describe the concepts of Provider SLAs Discuss the advantages of standardized and flexible cloud platforms Explain how you can use a building-block design approach with VMware products to architect a flexible but standardized cloud environment Impact on Monetization of service definitions Discuss the design and implications of a vSphere Design for the Cloud Platform Explain the use of Single vs. Stretched vs. Multi-Site deployments Design Cloud Director Federation Explain use cases for CPOM NSX for vSphere vs. NSX-T and Migration Describe the NSX Management cluster architecture, components, and communication channels Identify the workflows involved in configuring the NSX Management cluster Validate and troubleshoot the NSX Management cluster formation Explain basic concepts of NSX-V and NSX-T design with VMware Cloud Director Discuss the use cases for Edge Services Discuss the use cases for Distributed Network Services Discuss the features available in NSX-V vs. NSX-T Explain the integration of external networks (such as MPLS, DirectConnect) Explain the integration of 3rd party network services (NON-VMware Edge Services, WAF) Discuss the integration of AVI Load Balancer Services Discuss different migration scenarios Explain pre-requisites for migration from NSX-V to NSX-T Explain use of migration tools from NSX-V to NSX-T NSX Advanced Load Balancer Explain basic concepts of NSX Advanced Load Balancer Explain the integration of NSX Advanced Load Balancer with NSX Discuss the use cases for NSX Advanced Load Balancer VMware vCloud Availability Describe the architecture of VMware vCloud Availability for vCloud Director Explain the prerequisites of vCloud Availability for Cloud Director Discuss the implementation of vCloud Availability for Cloud Director Discuss the use cases for migration with vCloud Availability Explain setup of data seeds for vCloud Availability Discuss the use cases for Disaster Recover as a Service with vCloud Availability Explain connectivity for vCloud Availability to Cloud use cases Understand requirements for vCloud Availability OnPrem to Cloud failover and failback vRealize Operations Tenant App / Chargeback Describe the architecture of vRealize Operations in a Service Provider Describe the architecture of vRealize Operations Tenant App Explain the use cases for vRealize Operations Tenant App Explain use cases for vRealize Operations Manager in Service Provider environments Discuss vRealize Operations Manager Management Packs Explain advanced troubleshooting in service provider environments with vRealize Operations Manager Discuss architecture and integration of vRealize Operations Manager Tenant App Explain connectivity of the vRealize Operations Manager Tenant App Discuss user and role management of the vRealize Operations Manager Tenant App Describe billing policy definition in the vRealize Operations Manager Tenant App VMware Cloud Director Orchestration Explain VMware Cloud Director orchestration Explain vRealize Orchestrator use cases Describe the architecture of vRealize Orchestrator in a Service Provider environment Explain use cases for VMware Cloud Director blocking tasks Explain use cases for XaaS Integration Design workflows, objects Discuss UI customization for Service Provider and Tenants Explain integration of custom elements in VMware Cloud Director Explain use cases for Extensibility SDK Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Cloud Director: Advanced Workshop [v10.2] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Cloud Director: Advanced Workshop [v10.2] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Data Warehouse Administrator Database Administrators Database Designers Support Engineer Technical Administrator Overview Back up, restore, and patch DBCS database deployments Describe the DBaaS and on-premises Oracle Database architectures Manage database instances Manage UNDO data Move data between databases Implement basic backup and recovery procedures Monitor and tune database performance Tune SQL to improve performance Manage resources with Oracle Database Resource Manager Create pluggable databases (PDBs) Configure the Oracle network environment Administer user security and implement auditing Create and manage tablespaces Manage storage space Create and manage Database as a Cloud Service (DBCS) database deployments Register databases and manage performance with Enterprise Manager Cloud Control The Oracle Database 12c R2: Administration Workshop Ed 3 course is designed to provide students with a firm foundation in administration of an Oracle Database. In this course students will gain a conceptual understanding of Oracle Database architecture and learn how to manage an Oracle Database in an effective and efficient manner. Exploring Oracle Database Architecture Introducing Oracle Database Relation Database Models Oracle SQL and PL/SQL Oracle Database Server Architecture Connecting to Oracle Databases Oracle Database Tools Oracle-Supplied User Accounts Querying the Oracle Data Dictionary Managing Database Instances Initialization Parameter Files Starting Up Oracle Databases Shutting Down Oracle Databases Opening and Closing PDBs Working with the Automatic Diagnostic Repository (ADR) Querying Dynamic Performance Views Creating PDBs Methods and Tools to Create PDBs Creating PDBs from Seed with SQL*Plus Cloning PDBs with SQL*Plus Unplugging and Pluggin In PDBs with SQL*Plus Dropping PDBs with SQL*Plus Configuring the Oracle Network Environment Oracle Net Services How Listeners Work Configuring Listeners for Dynamic Service Registration Configuring Listeners for Static Service Registration Configuring Local Naming for Connections Testing Oracle Net Connectivity with tnsping Configuring Communication Between Databases Dedicated Versus Shared Server Configurations Administering User Security Creating Users Granting Privileges Creating and Granting Roles Revoking Privileges and Roles Creating and Assigning Profiles Authenticating Users Assigning Quotas to Users Applying the Principal of Least Privilege Creating and Managing Tablespaces How Table Data is Stored Creating Tablespaces in SQL*Plus Altering and Dropping Tablespaces in SQL*Plus Viewing Tablespace Information in SQL*Plus Implementing Oracle Managed Files Moving and Renaming Online Data Files in SQL*Plus Managing Storage Space Oracle Database Space Management Features Block Space Management Row Chaining and Migration Free Space Management Within Segments Types of Segments Allocating Extents Understanding Deferred Segment Creation Space-Saving Features Managing UNDO Data Undo Data: Overview Transactions and Undo Data Storing Undo Information Comparing Undo Data and Redo Data Managing Undo Local Undo Mode Versus Shared Undo Mode Configuring Undo Retention Categories of Undo Moving Data Moving Data: General Architecture Oracle Data Pump: Overview Oracle Data Pump: Benefits Data Pump Export and Import Clients Data Pump Utility: Interfaces and Modes Data Pump Import: Transformations SQL*Loader Overview Loading Methods Backup and Recovery Concepts DBA Responsibilities Categories of Failure Understanding Instance Recovery Understanding Types of Backups Comparing Complete and Incomplete Recovery Oracle Data Protection Solutions Flashback Technology Monitoring and Tuning Database Performance Managing Performance Activities Performance Planning Considerations Database Maintenance Automatic Workload Repository (AWR) Automatic Database Diagnostic Monitor Performance Monitoring Performance Tuning Methodology Database Server Statistics and Metrics SQL Tuning SQL Tuning Process Oracle Optimizer Optimizer Statistics SQL Plan Directives Adaptive Execution Plans SQL Tuning Advisor SQL Access Advisor SQL Performance Analyzer Oracle Database Resource Manager Oracle Database Resource Manager: Overview Resource Manager Elements Using Resource Manager to Allocate Resources Creating a Simple Resource Plan Creating a Complex Resource Plan Using the Active Session Pool Feature Limiting CPU Utilization at the Database Level Limiting CPU Utilization at the Server Level Enterprise Manager Cloud Control Controlling the Enterprise Manager Cloud Control Framework Starting the Enterprise Manager Cloud Control Framework Stopping the Enterprise Manager Cloud Control Framework Introduction to Oracle Database Cloud Service Oracle Cloud: Overview Database Cloud Service Offerings DBCS Architecture Features and Tooling Additional Database Configuration Options Creating DBCS Database Deployments Automated Database Provisioning Creating a Database Deployment How SSH Key Pairs are Used Creating an SSH Key Pair Storage Used for Database Files Managing DBCS Database Deployments Cloud Tooling Accessing Tools and Features from the DBCS Console Managing the Compute Node Associated With a Database Deployment Managing Network Access to DBCS Enabling Access to a Compute Node Port Scaling a Database Deployment Backing Up and Restoring DBCS Database Deployments Backing Up and Recovering Databases on DBCS Backup Destination Choices Backup Configuration Creating an On-Demand Backup Customizing the Backup Configuration Performing Recovery by Using the Console Performing Recovery by Using the dbaascli Utility Patching DBCS Database Deployments Patching DBCS Using the DBCS Console to Manage Patches Using the dbaascli Utility to Manage Patches Creating Master Encryption Keys for PDBs CDB and PDB Master Encryption Keys Determining Whether You Need to Create and Activate and Encryption Key for a PDB Creating and Activating an Encryption Key Tablespace Encryption by Default Tablespace Encryption by Default in DBCS Transparent Data Encryption (TDE) Overview Components of TDE Using TDE Defining the Keystore Location Controlling Tablespace Encryption by Default Managing the Software Keystore and Master Encryption Key Managing the Keystore in CDBs and PDBs Additional course details: Nexus Humans Oracle Database 12c R2 - Administration Workshop Ed 3 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle Database 12c R2 - Administration Workshop Ed 3 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is recommended for: ? System Administrators ? Patch Administrators ? SA Administrators ? Policy Setters ? IT Managers ? IT or Application Architects ? Data Center Managers ? Application Experts ? Operations Experts ? Deployment Specialists ? Application Deployment Manager Administrators ? QA Team Members and Managers ? Security Administrators ? Other technical personnel who are responsible for data center automation Overview After completing this course, you should be able to: ? Describe the Server Automation (SA) core architecture and key components of SA ? Integrate unmanaged servers into the SA managed environment and discover server information through SA ? Use the Operation System (OS) Provisioning feature of SA to automate the installation of OS onto servers ? Provision virtual servers and manage their server lifecycle through SA ? Create static and dynamic device groups to manage multiple servers as groups ? Manage packages as part of the software management feature in SA ? Use a policy-based management methodology to provision software and manage software updates ? Describe and use Application Deployment Manager (ADM) to manage an application lifecycle using SA ? Use the Application Configuration feature of SA to manage the values in configuration files on managed servers ? Manage patches on various OS platforms using a patch policy or software policy ? Use the Audit and Remediation feature of SA to ensure servers and applications are compliant with defined best practices or corporate policies ? Use the Compliance feature of SA to discover out-of-compliance servers in the managed environment and ensure that they are in compliance with corporate policies ? Use the Global Shell and Global File System (OGFS) features to explore and manage servers in an SA environment ? Create, manage, and execute scripts I SA to manage servers or server groups This five-day course provides the necessary foundation to manage the data center servers and application environment using HP Server Automation (SA) 10. The course covers the key components of SA and their functionality. Course Overview and Introduction to HP Server Automation ? Discuss the IT organization?s preference for automation ? Discuss the main features of HP SA ? Discuss the benefits of using SA ? Describe the distributed architecture of SA Exploring the Architecture and Interfaces ? Define an SA core ? Describe the functionality of each key component of SA ? Describe SA users ? Use the SA client to explore a managed server environment ? Describe the SA core architecture and key components ? Learn how to use the SA interfaces to explore the server environment Agent Functionality and Server Integration ? Differentiate the agent types ? Describe the SA agent functionality ? Specify the requirements for installing an SA agent onto an unmanaged server ? Install an agent onto an unmanaged server using the SA client and manual installation ? Troubleshoot agent installation and communication failures ? Explore the server inventory using the Device Explorer of the SA client ? Describe the Agent Tools feature within SA ? Integrate existing, unmanaged servers into the SA managed environment ? Summarize what server information is collected by the agent ? Explain the server module objects ? Explain agent extensions Provisioning Operating Systems (OS) Using OS Build Plans (OSBPs) ? Describe the Operating System (OS) provisioning feature within SA ? Describe the process of provisioning an OS on a server ? Define and run an OS Build Plan (OSBP) Dynamic Host Configuration Protocol (DHCP) Less or Static IP Provisioning ? Configure and run the Managed Boot Client(s) (MBC) ? Provision Operating Systems (OS) without using Dynamic Host Configuration Protocol (DHCP) (or by using Static IP) Managing Virtualization ? Describe the supported virtualization management features in SA ? Describe the process of provisioning virtual servers for VMware Enterprise Server Xi (VMware ESXi) and Solaris 10 ? Identify the relationship between the hypervisor and its virtual servers ? Manage the lifecycle of VMware Virtual Machines (VMs) ? Manage the lifecycle of Solaris zones ? Integrate with VMware Virtual Center using Virtualization Service (VS) Exploring Device Groups ? Explain device groups and their characteristics ? Describe the different types of device groups supported in SA ? Create static and dynamic device groups using the SA client Exploring Device Groups with Search Results ? Describe the different types of search in the SA client ? Discuss the process to save and retrieve search results ? Create device groups from search results ? Develop sample reports using advanced search Managing Packages ? Describe how to manage packages in SA ? Discuss the supported package types ? Explain how to organize the software library ? Import and export packages into the software repository ? Install and uninstall packages ? Manage Red Hat Package Manager (RPM) packages Software Management ? Describe the use of policy-based software management in SA ? Describe how to manage software policies in SA ? List the software management setup tasks ? Install and uninstall software using software policies ? Manage software updates using software policies Working with Application Deployment Manager (ADM) ? Describe the Application Deployment Manager (ADM) and its functions ? Manage the ADM ? Set permissions for ADM ? Define an application, a target, and a component ? Deploy an application ? Manage an Application Deployment job ? Describe the rollback and undeploy process ? Import and export Application Deployment data from SA Application Configuration Management ? Describe how application configurations are managed in SA ? Describe application configuration components ? Control values using an application configuration inheritance model ? Push application configuration values to servers Managing Patches ? Describe the patch management feature in SA ? View patch information ? Describe UNIX patch management tasks ? Install patches using patch policies on the Windows platform ? Identify Microsoft patch administration tasks ? Manage patches on Red Hat LINUX Working with Audits, Snapshots, and Remediation ? Describe the audit and remediation feature in SA ? Create and run audits ? Configure file audit rules ? Set audit rule exceptions ? View audit results and remediate the differences ? Describe how to use Business Service Automation Essentials (BSAE) Network to run compliance audits Enforcing Compliance ? Define server compliance concepts ? Describe the compliance management feature in SA ? Scan and view the compliance status of servers ? Remediate non-compliant servers Exploring Servers Using the Global Shell and Global File System ? Describe the Global Shell and Opsware Global File System (OGFS) features within SA ? Describe how Global Shell and OGFS features can be used to manage servers within the SA environment ? Describe how to navigate and filter data in the OGFS using the Global Shell ? Use the Remote Shell (ROSH) command to login to a managed server and execute shell scripts on a managed server ? Use the SA remote terminal feature to access and manage servers in the managed environment Scripting with SA ? Describe the script management and execution feature in SA ? Create scripts using the SA client ? Execute ad hoc or saved scripts ? View and download script results ? Describe PowerShell integration with SA ? Explain the Extensible Discovery server module ? Introduce Automation Platform eXtensions (APX) scripting Exploring Reports in SA ? Explain SA reports ? List the reports available in SA ? Generate an SA report ? Explain Business Service Automation (BSA) Essentials basics as a reporting tool OS Provisioning with OS Sequences ? Describe the OS Provisioning feature within SA ? Describe the process of provisioning an OS on a server ? Define and run an OS Sequence

Duration 2 Days 12 CPD hours This course is intended for This course is intended for intermediate business and requirements analysts who are looking to improve their business case development and presentation skills. This course is also a great fit for project managers and product owners who work closely with business analysts or who perform some form of business case work themselves. Overview Understand the role of the business analyst within the business case process Understand the main professional associations and standards that support business analysts in the industry Discuss the benefits of business case creation Explore how to define the business need Describe the role of the business analyst in supporting the enterprise to determine how to optimally invest in the right project initiatives Explain how to identify stakeholders and the significance to the pre-project activities Discuss the importance of analyzing the enterprise Describe and explore the activities performed to assess the current business environment Explain how a business analyst describes a ?future? state environment including how to identify gaps in enterprise capabilities Present and explore how to define the scope of a solution Describe the activities performed and techniques used to determine viable solution options Explore various techniques for evaluating solution options including feasibility and risk analysis Thoroughly understand the purpose of conducting a feasibility assessment Discuss and practice a number of business analysis techniques that support the business case process Explore the components of a business case Describe how the business case supports decision makers in making go/no-go decisions Demonstrate how to assemble the output from pre-project activities into a well-structured business case Present techniques for presenting business cases to top level managers and obtaining buy-in Discuss methods for preparing for challenges during business case delivery Students learn the steps to effective business case development and support your strategic business recommendations with sound budgeting and financial back-up. The one course you need to make high-impact recommendations and receive full management support for your ideas. Introduction Module Learning Objectives What is Business Analysis Polling Question International Institute of Business Analysis BABOK© Guide Components Project Management Institute Business Analysis for Practitioners: A Practice Guide BABOK© Guide Knowledge Areas Benefits of Business Analysis Polling Question A Business Analyst can Influence Project Success Factors Challenges of Business Analysis Polling Question Purpose of a Business Case Exercise 1a: What Should a Business Case Include Define the Business Case Elements What to Look Out For Who is Involved Exercise 1b: Review Business Case Outline Module Learning Objectives Pre-Project Activities & the Business Analyst Module Learning Objectives The Definition of a Business Analyst The Role of a Business Analyst Responsibilities of a BA BA Role vs. PM Role Business Analysis vs. Systems Analysis Business Analysis Competencies Polling Question Business Analyst Role and Stakeholders Exercise 2a: Review the Case Study What is a Stakeholder? The Importance of Stakeholders Stakeholder Identification Tips for Identifying Stakeholders Other Stakeholder Tips Stakeholder Identification/Analysis Exercise 2b: Identify Roles and Responsibilities Stakeholder Map Stakeholder Matrix & Onion Diagrams A Stakeholder Map Onion Diagram Exercise 2c: Why do we Need to Understand the Enterprise? Why Study the Enterprise? What is Enterprise Architecture? What is Strategy Analysis? About Strategy Analysis Purpose of Strategy Analysis When to Perform Strategy Analysis Strategic Planning Module Summary The Needs Assessment Process Module Learning Objectives Business Need Defined Define Business Need The Needs Assessment Process Problem or Opportunity Exercise 3a: Problem/Opportunity Identification Understanding Why Situation Statements Business Need and Current State Determine the Stakeholders Polling Question Goals and Objectives Polling Question Exercise 3b: Give 3 Examples of Business Goals Define Business Need Techniques Exercise 3c: Identify the Business Need Definition of Strategy Analysis When Business Strategy is not Driving Project Definition Typical Project Profile The Executive Paradox Solution to the Paradox Exercise 3d: Describe 3 Outcomes You Would Expect from the Case Study The Four ?Ares? Understand How to Create a Business Model Business Model Example Exercise 3e: Create a Business Model The Business Case Approach Financial and Strategic Measurement Tools Module Summary Determining the Required Capabilities & Defining Solution Scope Module Learning Objectives Business Need and Current State Purpose of Analyzing the Current State Analyzing Current Capabilities and Process Capabilities Defined Techniques for Analyzing the Current State Define the Future State Techniques for Defining the Future State Assess Capability Gaps Stakeholders Involved when Reviewing Capability Gaps Discussion: Assessing New Capabilities Defining Solution Scope Determining Scope Boundary How to Define Solution Scope Defining Solution Scope Project Scope and Product Scope Scope Modeling Techniques Used to Define Scope Define Scope Boundaries Modeling Scope: Context Diagram Exercise 4a: Create a Context Diagram from the Case Study Communicating Solution Scope to Stakeholders Stakeholders Participating in Scope Activities Exercise 4b: Discuss Managing Expectations Module Summary Assessing Feasibility & Proposing Solution Options Module Learning Objectives Financial Analysis Purpose of Financial Analysis Costs versus Benefits Financial Models Timing for Assessing Financial Benefits Risk Assessing Risks Risk Process Exercise 5a: Identifying Risks Risk Analysis Capturing and Categorizing Risks Risk Strategies Tolerance for Risk Determining Solution Options Solution Option Process Determining and Analyzing Solution Options Brainstorming Conducting an Outcomes Focused Brainstorming Session Stakeholders Involved in Determining Solution Options Exercise 5b: Determining Solution Options Feasibility Analysis Discussion: Ranking Solution Options Discussion: Recommending the Most Viable Option Exercise 5c: Assess the Most Viable Options Solution Approach Definition Exercise 5d: Review the Business Case Templates Module Summary Packaging & Presenting the Business Case Module Learning Objectives Circumventing a Business Case Documenting the Business Case Value of the Business Case Process Business Case Components Business Case Techniques Build a Convincing Business Case Discussion: Identifying Decision Criteria Exercise 6a: Supporting a Go/No Go Decision Packaging the Business Case Planning Business Case Delivery Discussion: Planning Stakeholder Buy-in Information and Communication Needs in the Business Case Process Presenting your Business Case Exercise 6b: Anticipating and Responding to Challenges Module Summary Course Wrap Up Course Summary Questions Additional Resources Thank You Additional course details: Nexus Humans BA03 - Writing Effective Business Cases training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA03 - Writing Effective Business Cases course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Getting Started BA (Hons) Business and Management focuses on gaining practical knowledge in management. This program supports the learner to acquire the skills needed to manage a business organisation, such as communication, decision-making, and problem-solving. BA (Hons) Business and Management aims to make the learners aware of the various day-to-day operations and activities in a business organisation. Also, it aims for the students to understand the effective management of the business. In this qualification, learners will have the chance to study International Business. After completing this program, a learner will acquire the skills to make a prompt decisions in a competitive, changing business world. Besides, the qualification will help the student understand the techniques of modern business, and further, this course will provide knowledge to become a successful businessman in the contemporary world Learners will bridge the gap between theory and practice upon completing the programme. The course improves the chances of progression in a career and helps the learner to manage the activities in a business organisation. The BA (Hons) Business and Management Top Up programme is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Applicants are required to have the following entry requirements: Qualifi Level 4 Diploma in Business Management and Qualifi Level 5 Diploma in Business Management Minimum 1 Year of Business Management work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure BA (Hons) Business and Management Programme Structure Strategic Management Sustainability and Responsible Business Marketing Communications Business Management Undergraduate Major Project Delivery Methods The BA (Hons) Business and Management Top Up programme is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Duration 5 Days 30 CPD hours This course is intended for Security engineer Network engineer Network designer Network administrator Systems engineer Consulting systems engineer Technical solutions architect Network manager Cisco integrators and partners Overview After taking this course, you should be able to: Describe information security concepts and strategies within the network Describe common TCP/IP, network application, and endpoint attacks Describe how various network security technologies work together to guard against attacks Implement access control on Cisco ASA appliance and Cisco Firepower Next-Generation Firewall Describe and implement basic email content security features and functions provided by Cisco Email Security Appliance Describe and implement web content security features and functions provided by Cisco Web Security Appliance Describe Cisco Umbrella security capabilities, deployment models, policy management, and Investigate console Introduce VPNs and describe cryptography solutions and algorithms Describe Cisco secure site-to-site connectivity solutions and explain how to deploy Cisco Internetwork Operating System (Cisco IOS) Virtual Tunnel Interface (VTI)-based point-to-point IPsec VPNs, and point-to-point IPsec VPN on the Cisco ASA and Cisco Firepower Next-Generation Firewall (NGFW) Describe and deploy Cisco secure remote access connectivity solutions and describe how to configure 802.1X and Extensible Authentication Protocol (EAP) authentication Provide basic understanding of endpoint security and describe Advanced Malware Protection (AMP) for Endpoints architecture and basic features Examine various defenses on Cisco devices that protect the control and management plane Configure and verify Cisco IOS software Layer 2 and Layer 3 data plane controls Describe Cisco Stealthwatch Enterprise and Stealthwatch Cloud solutions Describe basics of cloud computing and common cloud attacks and how to secure cloud environment The Implementing and Operating Cisco Security Core Technologies (SCOR) v1.0 course helps you prepare for the Cisco© CCNP© Security and CCIE© Security certifications and for senior-level security roles. In this course, you will master the skills and technologies you need to implement core Cisco security solutions to provide advanced threat protection against cybersecurity attacks. You will learn security for networks, cloud and content, endpoint protection, secure network access, visibility, and enforcements. You will get extensive hands-on experience deploying Cisco Firepower© Next-Generation Firewall and Cisco Adaptive Security Appliance (ASA) Firewall; configuring access control policies, mail policies, and 802.1X Authentication; and more. You will get introductory practice on Cisco Stealthwatch© Enterprise and Cisco Stealthwatch Cloud threat detection features. This course, including the self-paced material, helps prepare you to take the exam, Implementing and Operating Cisco Security Core Technologies (350-701 SCOR), which leads to the new CCNP Security, CCIE Security, and the Cisco Certified Specialist - Security Core certifications. Describing Information Security Concepts* Information Security Overview Assets, Vulnerabilities, and Countermeasures Managing Risk Vulnerability Assessment Understanding Common Vulnerability Scoring System (CVSS) Describing Common TCP/IP Attacks* Legacy TCP/IP Vulnerabilities IP Vulnerabilities Internet Control Message Protocol (ICMP) Vulnerabilities TCP Vulnerabilities User Datagram Protocol (UDP) Vulnerabilities Attack Surface and Attack Vectors Reconnaissance Attacks Access Attacks Man-in-the-Middle Attacks Denial of Service and Distributed Denial of Service Attacks Reflection and Amplification Attacks Spoofing Attacks Dynamic Host Configuration Protocol (DHCP) Attacks Describing Common Network Application Attacks* Password Attacks Domain Name System (DNS)-Based Attacks DNS Tunneling Web-Based Attacks HTTP 302 Cushioning Command Injections SQL Injections Cross-Site Scripting and Request Forgery Email-Based Attacks Describing Common Endpoint Attacks* Buffer Overflow Malware Reconnaissance Attack Gaining Access and Control Gaining Access via Social Engineering Gaining Access via Web-Based Attacks Exploit Kits and Rootkits Privilege Escalation Post-Exploitation Phase Angler Exploit Kit Describing Network Security Technologies Defense-in-Depth Strategy Defending Across the Attack Continuum Network Segmentation and Virtualization Overview Stateful Firewall Overview Security Intelligence Overview Threat Information Standardization Network-Based Malware Protection Overview Intrusion Prevention System (IPS) Overview Next Generation Firewall Overview Email Content Security Overview Web Content Security Overview Threat Analytic Systems Overview DNS Security Overview Authentication, Authorization, and Accounting Overview Identity and Access Management Overview Virtual Private Network Technology Overview Network Security Device Form Factors Overview Deploying Cisco ASA Firewall Cisco ASA Deployment Types Cisco ASA Interface Security Levels Cisco ASA Objects and Object Groups Network Address Translation Cisco ASA Interface Access Control Lists (ACLs) Cisco ASA Global ACLs Cisco ASA Advanced Access Policies Cisco ASA High Availability Overview Deploying Cisco Firepower Next-Generation Firewall Cisco Firepower NGFW Deployments Cisco Firepower NGFW Packet Processing and Policies Cisco Firepower NGFW Objects Cisco Firepower NGFW Network Address Translation (NAT) Cisco Firepower NGFW Prefilter Policies Cisco Firepower NGFW Access Control Policies Cisco Firepower NGFW Security Intelligence Cisco Firepower NGFW Discovery Policies Cisco Firepower NGFW IPS Policies Cisco Firepower NGFW Malware and File Policies Deploying Email Content Security Cisco Email Content Security Overview Simple Mail Transfer Protocol (SMTP) Overview Email Pipeline Overview Public and Private Listeners Host Access Table Overview Recipient Access Table Overview Mail Policies Overview Protection Against Spam and Graymail Anti-virus and Anti-malware Protection Outbreak Filters Content Filters Data Loss Prevention Email Encryption Deploying Web Content Security Cisco Web Security Appliance (WSA) Overview Deployment Options Network Users Authentication Secure HTTP (HTTPS) Traffic Decryption Access Policies and Identification Profiles Acceptable Use Controls Settings Anti-Malware Protection Deploying Cisco Umbrella* Cisco Umbrella Architecture Deploying Cisco Umbrella Cisco Umbrella Roaming Client Managing Cisco Umbrella Cisco Umbrella Investigate Overview and Concepts Explaining VPN Technologies and Cryptography VPN Definition VPN Types Secure Communication and Cryptographic Services Keys in Cryptography Public Key Infrastructure Introducing Cisco Secure Site-to-Site VPN Solutions Site-to-Site VPN Topologies IPsec VPN Overview IPsec Static Crypto Maps IPsec Static Virtual Tunnel Interface Dynamic Multipoint VPN Cisco IOS FlexVPN Deploying Cisco IOS VTI-Based Point-to-Point IPsec VPNs Cisco IOS VTIs Static VTI Point-to-Point IPsec Internet Key Exchange (IKE) v2 VPN Configuration Deploying Point-to-Point IPsec VPNs on the Cisco ASA and Cisco Firepower NGFW Point-to-Point VPNs on the Cisco ASA and Cisco Firepower NGFW Cisco ASA Point-to-Point VPN Configuration Cisco Firepower NGFW Point-to-Point VPN Configuration Introducing Cisco Secure Remote Access VPN Solutions Remote Access VPN Components Remote Access VPN Technologies Secure Sockets Layer (SSL) Overview Deploying Remote Access SSL VPNs on the Cisco ASA and Cisco Firepower NGFW Remote Access Configuration Concepts Connection Profiles Group Policies Cisco ASA Remote Access VPN Configuration Cisco Firepower NGFW Remote Access VPN Configuration Explaining Cisco Secure Network Access Solutions Cisco Secure Network Access Cisco Secure Network Access Components AAA Role in Cisco Secure Network Access Solution Cisco Identity Services Engine Cisco TrustSec Describing 802.1X Authentication 802.1X and Extensible Authentication Protocol (EAP) EAP Methods Role of Remote Authentication Dial-in User Service (RADIUS) in 802.1X Communications RADIUS Change of Authorization Configuring 802.1X Authentication Cisco Catalyst© Switch 802.1X Configuration Cisco Wireless LAN Controller (WLC) 802.1X Configuration Cisco Identity Services Engine (ISE) 802.1X Configuration Supplicant 802.1x Configuration Cisco Central Web Authentication Describing Endpoint Security Technologies* Host-Based Personal Firewall Host-Based Anti-Virus Host-Based Intrusion Prevention System Application Whitelists and Blacklists Host-Based Malware Protection Sandboxing Overview File Integrity Checking Deploying Cisco Advanced Malware Protection (AMP) for Endpoints* Cisco AMP for Endpoints Architecture Cisco AMP for Endpoints Engines Retrospective Security with Cisco AMP Cisco AMP Device and File Trajectory Managing Cisco AMP for Endpoints Introducing Network Infrastructure Protection* Identifying Network Device Planes Control Plane Security Controls Management Plane Security Controls Network Telemetry Layer 2 Data Plane Security Controls Layer 3 Data Plane Security Controls Deploying Control Plane Security Controls* Infrastructure ACLs Control Plane Policing Control Plane Protection Routing Protocol Security Deploying Layer 2 Data Plane Security Controls* Overview of Layer 2 Data Plane Security Controls Virtual LAN (VLAN)-Based Attacks Mitigation Sp

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Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.