1229 Communication courses in Formby delivered Live Online

Course Overview The Level 3 Diploma in Health and Social Care provides a comprehensive introduction to the fundamental principles, practices, and responsibilities involved in supporting individuals across health and social care settings. This course covers communication techniques, safeguarding, professional ethics, legal frameworks, and risk management, offering a thorough understanding essential for a successful career. Learners will gain the knowledge needed to promote equality, uphold rights, and support the wellbeing of vulnerable individuals. Designed to prepare learners for employment or further study, this diploma develops critical skills valued within the sector, including decision-making, professional conduct, and awareness of care standards. Upon completion, learners will be well-equipped to contribute meaningfully to a range of health and social care environments, ensuring they make a positive impact on service users' lives and outcomes. The course offers strong foundations for those aspiring to work confidently and ethically within one of the UK's most important industries. Course Description The Level 3 Diploma in Health and Social Care offers in-depth training across key areas crucial for effective practice within the sector. The curriculum includes an exploration of communication strategies, safeguarding procedures, professional standards, legal obligations, and ethical considerations. Learners will develop a clear understanding of their role as caregivers and healthcare professionals, learning how to promote diversity, equality, and the rights of those in their care. Through a structured learning journey, students will build essential skills such as critical thinking, risk assessment, and compliance with health and safety responsibilities. The course provides an engaging learning experience that fosters personal development, enhances industry-relevant knowledge, and prepares learners to meet the demands of various care settings. Whether aiming for immediate employment or progression to further qualifications, this diploma serves as a stepping stone to a rewarding career supporting others and improving health and social care services across the community. Course Modules Module 01: Introduction to Health and Social Care Module 02: Communication and its Relevance Module 03: Rights and Responsibilities as a Health and Social Care Worker Module 04: Role as A Caregiver and Healthcare Professional Module 05: Working in Health and Social Care; Promoting Equality, Diversity and Rights Module 06: Important Principles and Policies in Health and Social Care Work Module 07: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 1 Module 08: Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part – 2 Module 09: Safeguarding Vulnerable Individuals Module 10: Health and Safety Responsibilities Module 11: Risk Management in Health and Social Care (See full curriculum) Who is this course for? Individuals seeking to build foundational knowledge in health and social care. Professionals aiming to enhance their understanding of industry regulations and ethical practice. Beginners with an interest in pursuing a career in health and social care. Career changers looking to enter the health and social care sector. Career Path Healthcare Support Worker Care Coordinator Social Care Worker Residential Care Officer Healthcare Assistant Community Support Worker Welfare Support Worker Mental Health Support Worker

Have you ever felt that you are living life on autopilot? Going through the motions and being buffeted by life’s storms? If so, during this workshop, you will discover how to disengage your autopilot, to understand why we do what we do, gain clarity and a new perspective on what is happening in your life, plus explore the wonderful opportunities for positive change using NLP in order to take back the controls of your life.

Diploma in Graphic Design Course Overview The Diploma in Graphic Design provides comprehensive training in visual communication, combining essential design principles with modern digital techniques. This course equips learners with the skills to create compelling visual content across various media, including branding, advertising, and digital platforms. Learners will develop proficiency in industry-standard software, enhancing their ability to produce creative and professional designs. Emphasis is placed on creativity, conceptual thinking, and effective use of typography, colour theory, and layout design. By the end of the course, students will be confident in delivering high-quality graphic design projects that meet industry expectations, making them well-prepared to pursue roles in marketing, media, or freelance design. Course Description This course covers a broad spectrum of graphic design topics, including design theory, digital illustration, image editing, and layout composition. Learners will explore branding strategies, visual identity creation, and the fundamentals of user experience design. The structured learning experience encourages the development of critical thinking and problem-solving abilities, enabling students to communicate messages visually with impact. Students will gain familiarity with key design software and techniques to produce professional-quality work suitable for print and digital media. This diploma prepares learners for the creative demands of the design industry, fostering the technical skills and conceptual understanding necessary for career advancement or further specialised study in graphic design. Diploma in Graphic Design Curriculum Module 01: Introduction to Graphic Design Principles Module 02: Colour Theory and Typography Module 03: Digital Illustration and Vector Graphics Module 04: Image Editing and Photo Manipulation Module 05: Branding and Visual Identity Design Module 06: Layout and Composition for Print and Digital Media Module 07: User Experience and Interface Basics Module 08: Portfolio Development and Presentation Skills (See full curriculum) Who is this course for? Individuals seeking to build a career in graphic design. Professionals aiming to enhance their creative and digital design skills. Beginners with an interest in visual communication and design. Marketing and media personnel wanting to improve design knowledge. Career Path Graphic Designer Brand Identity Designer Digital Media Specialist Visual Communication Officer Marketing and Advertising Coordinator Freelance Designer

Change Management Course Overview This Change Management course provides a comprehensive understanding of the principles and practices essential for effectively managing organisational change. Learners will explore how change impacts individuals and organisations, and discover strategies to lead transitions smoothly. The course covers critical areas including communication, stakeholder engagement, and conflict resolution, equipping learners with skills to address resistance and foster a positive environment. By completing this course, participants will gain valuable insights into managing crises, performance, and stress during change initiatives, ensuring they are well-prepared to support sustainable organisational development. Ideal for professionals at all levels, this course enhances leadership capabilities and prepares learners to navigate the complexities of change with confidence and competence. Course Description This course delves into the multifaceted nature of change within organisations, examining its effects on individuals and wider business structures. Learners will study key theories and frameworks underpinning change management, alongside techniques for effective communication and stakeholder engagement. The curriculum emphasises human resource considerations, crisis and conflict management, and attention and performance optimisation during periods of transition. Additionally, the course addresses project management fundamentals, risk assessment, and strategies for managing stress associated with change. Through a structured and informative learning experience, participants will develop the analytical and interpersonal skills needed to lead change initiatives successfully and contribute to organisational resilience. The content is designed to support professional growth and adaptability in evolving work environments, adhering to UK English standards. Change Management Curriculum Module 01: Change Management Module 02: Change and the Individual Module 03: Change and the Organisation Module 04: Communication and Stakeholder Engagement Module 05: Human Resource Management Module 06: Crisis Management Module 07: Conflict Management Module 08: Attention Management Module 09: Performance Management Module 10: Project Management Module 11: Risk Assessment and Management Module 12: Stress Management (See full curriculum) Who is this course for? Individuals seeking to develop skills in managing organisational change. Professionals aiming to enhance leadership and team management capabilities. Beginners with an interest in organisational development and business management. HR practitioners, project managers, and team leaders involved in change initiatives. Career Path Change Management Consultant Human Resources Manager Project Manager Organisational Development Specialist Business Analyst Crisis and Risk Manager Performance and Productivity Coordinator

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager

Counselling Skills Training Course Overview This Counselling Skills Training course provides a comprehensive foundation in the key concepts, theories, and practices that are vital to effective counselling. Learners will explore various counselling techniques, including communication skills, empathy, and crisis intervention. The course covers the essential theoretical frameworks behind counselling practices, legal and ethical considerations, and the role of therapists in different therapeutic environments. By the end of the course, learners will have gained a thorough understanding of how to engage with clients, assess their needs, and support them through crises, making this course an essential resource for anyone interested in pursuing a career in the counselling and mental health fields. Course Description The Counselling Skills Training course delves into the core aspects of professional counselling, focusing on communication, empathy, and the different therapeutic models. It covers essential theories and models, such as CBT and psychotherapy techniques, and their application in real-world settings. Learners will study how to manage legal, ethical, and cultural issues, and how to assess and engage clients effectively. Topics also include crisis management, low-intensity treatments, and the integration of medication in therapeutic settings. This course equips learners with valuable skills and a strong understanding of the professional expectations and practices of counsellors, preparing them for a range of roles in the mental health and therapy industries. Counselling Skills Training Curriculum Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling (See full curriculum) Who is this course for? Individuals seeking to become professional counsellors. Professionals aiming to enhance their therapeutic skills. Beginners with an interest in mental health and counselling. Anyone seeking to understand counselling theories and practices for career development. Career Path Counsellor Psychotherapist Mental Health Support Worker CBT Practitioner Crisis Intervention Specialist Clinical Psychologist

Advanced Parenting Skills Course Overview The "Advanced Parenting Skills" course provides learners with a deep understanding of effective parenting techniques, focusing on the development of advanced strategies and skills to manage complex parenting situations. It explores key elements such as communication, relationships, and leadership, helping parents and professionals enhance their approach to nurturing children's growth and well-being. Learners will gain valuable insights into building strong family dynamics, addressing behavioural challenges, and fostering positive parent-child relationships. The course is designed to equip learners with the expertise needed to face parenting challenges confidently, improve family interactions, and support children's emotional and social development. Course Description This course delves into essential aspects of advanced parenting, offering a comprehensive exploration of the skills required for effective parenting. Topics include the tools and strategies for managing various parenting challenges, as well as understanding and improving relationships between parents and children. It also covers leadership development in children, the communication dynamics that influence family relationships, and ways to establish mutual understanding. By the end of this course, learners will be well-prepared to apply these skills in real-world parenting contexts, creating a harmonious and supportive family environment. The learning experience is structured to offer both theoretical insights and actionable strategies, empowering individuals to make informed decisions and nurture their children's growth more effectively. Advanced Parenting Skills Curriculum Module 01: Introduction to Advanced Parenting Skills Module 02: Skills Required for Parenting Module 03: The Tools for Parenting Module 04: Strategies for Parenting Module 05: Relationships Between Children and Parents Module 06: Understanding Between Children and Parents Module 07: Developing Effective Relationships Module 08: Behaviour Is The Heart Of Communication Module 09: The Challenge of Parenting Module 10: Asserting Leadership Abilities in Children (See full curriculum) Who is this course for? Individuals seeking to improve their parenting skills. Professionals aiming to enhance their knowledge of family dynamics. Beginners with an interest in child development and parenting strategies. Caregivers and family support workers looking to deepen their understanding of parenting. Career Path Parenting Coach Family Support Worker Childcare Specialist Behavioural Therapist Family Counsellor

Duration 5 Days 30 CPD hours This course is intended for Channel Field Engineers Employees Overview After taking this course, you should be able to: Define Cisco Business TelePresence Solutions components and architectures Implement Cisco TelePresence Video Communication Server (Expressway) for basic and advanced video networks Implement Cisco TelePresence Management Suite (TMS) Configure Cisco Meeting Server Features Define integration of Cisco Collaboration Premise Solutions with Cisco Cloud, including Cisco Spark, Cisco Spark Hybrid, and WebEx Cisco Video Infrastructure Implementation (VII) v1.0 will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution, including TelePresence endpoints, integration of premise with cloud solutions, meeting solutions, and management software. It describes Cisco business TelePresence solutions and enables students to implement and troubleshoot basic and advanced TelePresence network solutions. Module 1: Advanced Cisco Expressway Features Lesson 1: Introducing Cisco Video Network Solutions Lesson 2: Exploring Cisco Expressway Basic Setup Lesson 3: Explaining Regular Expressions in a Cisco Expressway Environment Lesson 4: Deploying Components of Cisco Expressway Security Lesson 5: Exploring the Fundamentals of Subzones on a Cisco Expressway Lesson 6: Administering Call Control on a Cisco Expressway Lesson 7: Implementing Subzone Bandwidth Management on a Cisco Expressway Lesson 8: Implementing Zones on a Cisco Expressway Lesson 9: Exploring Clustering on the Cisco Expressway Lesson 10: Applying Troubleshooting on the Cisco Expressway Module 2: Advanced Cisco Meeting Server Features Lesson 1: Introducing the Cisco Meeting Server Lesson 2: Exploring Cisco Meeting Server API Configuration Lesson 3: Exploring Cisco Meeting Server Resilient and Scalable Deployments Lesson 4: Exploring Additional Features with Cisco Meeting Server Module 3: Cisco Collaboration Meetin gRoom Solutions wiht Cisco TelePresence Server Lesson 1: Introducing Cisco Collaboration Meeting Room Cloud, Premises, and Hybrid Products Lesson 2: Deploying the Cisco TelePresence Server and Cisco TelePresence Conductor Lesson 3: Applying Troubleshooting to Cisco CMR Premises Solutions Module 4: Cisco TelePresence Management Suite Solution Lesson 1: Explaining Cisco TMS Installation Lesson 2: Describing Cisco TMS Operation Lesson 3: Explaining Cisco TMS Conference Scheduling and Management Lesson 4: Configuring Permissions on Cisco TMS for Administration Lesson 5: Applying Troubleshooting to Cisco TMS Module 5: Cisco Cloud Solutions?WebEx and Spark Lesson 1: Introducing Cisco WebEx and Cisco Spark Cloud Solutions Lesson 2: Exploring Cisco Spark Administration Configuration Lesson 3: Deploying Cisco Spark Hybrid Services Lesson 4: Exploring Cisco Spark APIs and BOTs Configuration Module 6: Cisco TelePresence Content Server (Optional Module) Lesson 1: Examining Cisco TCS Operation and Configuration

Duration 2 Days 12 CPD hours This course is intended for Data Protection Officers IT Managers and Administrators Records Managers System Developers IT Security specialist Anyone who builds and develops IT systems Overview Critical data protection concepts and practices that impact IT Consumer data protection expectations and responsibility How to bake privacy into early stages of IT products and services for cost control, accuracy and speed-to-market How to establish data protection practices for data collection and transfer How to preempt data protection issues in the Internet of Things How to factor data protection into data classification and emerging tech such as cloud computing, facial recognition and surveillance How to communicate data protection issues with partners such as management, development, marketing and legal The Principles of Privacy in Technology training is the how to course on privacy and data protection practices in the development, engineering, deployment and auditing of IT products and services. Those taking the course will develop an understanding of privacy-related issues and practices in the context of the design and implementation of information and communication technologies and systems. The training is based on the body of knowledge for the IAPP?s ANSI accredited Certified Information Privacy Technologist (CIPT) certification program. Fundamentals of information privacy Reviewing the modern history of privacy Foundational privacy concepts Data protection roles and fair information practices Exploring the impacts of privacy and data protection regulations on information management Privacy in the IT environment Compliance requirements IT risks Stakeholder privacy expectations Differentiating between privacy and security Core privacy concepts Foundational elements for embedding privacy in IT Common privacy principles Data protection by design and default Privacy considerations in the information life cycle Privacy considerations throughout the stages of the information life cycle Privacy in systems and applications Examining the risks inherent in the IT environment and options for addressing them Identity and access management Credit card information and processing Remote access BYOD and telecommuting Data encryption Additional privacy-enhancing technologies in the enterprise environment Privacy techniques Strengths and weaknesses of authentication techniques Using identifiers Privacy by design Online privacy issues Unique challenges that come from online privacy issues Laws and regulations Online threats Social media E-commerce Tracking technologies Web security protocols Technologies with privacy considerations Privacy considerations associated with a variety of technologies Cloud computing Wireless IDs Location-based services ?Smart? technologies Video/data/audio surveillance Biometric recognition

This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions