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BECOME A NUTRITIONAL CONSULTANT AND LEARN HOW TO STEER YOUR CLIENTS TOWARDS BETTER HEALTH A MESSAGE FROM THE AUTHOR This course is a must for anyone who is passionate about health & well-being and would like to fast-track to a practitioner role whereby you can confidently advise your clients on the best route to achieving good health in a world where ill-health is prevalent. The hope is expressed that this course will lead you feeling well informed, on a deeper naturopathic level, and provide you with a range of measures that you can apply to practice as you steer your clients towards better health. DR. LAWRENCE PLASKETT Course Duration 12 months Study Hours 300 hours Course Content 27 sections Course Fee £595 Course Overview The Plaskett Diploma in Nutritional Consultancy is especially useful for those whereby holistic health is a feature of your line of work and you would like to enhance the service that you provide, or for those that wish to set up an independent practice as a Nutritional Consultant. In Part One you will: Be introduced to the concept of naturopathy Gain a general understanding of the subject of health and nutrition Grasp the fundamentals of the cell's need for nutrients Appreciate the role of carbohydrates, fats, proteins, vitamins and minerals and understand the basics of how these nutrients work in the body Be aware of the enormous health benefits that can come from favourable dietary change Appreciate the merits of particular foods and nutrients Ultimately gain the knowledge that will lead towards a better standard of well-being now, and a prolonging of good health in the future In Part Two you will:Gain a deeper understanding of naturopathy and its principles which you can then apply to practise in nutritional therapies.Obtain the skills to understand the depth of disease in your patients to then find a route back from chronic disease and enable you to advise the best treatment plan.Develop an understanding of the role of the practitioner from the initial consultation, the taking of a case history, the interpretation and the subsequent advising of a treatment plan.Learn the ‘tools of the trade’ in using diets, supplements, herbs, phytonutrients in treatment, with flexibility and insight. BREAKDOWN OF THE COURSE SECTIONS PART ONE includes the following 12 sections: SECTION 1 THE PRINCIPLE BULK NUTRIENTS & ASSOCIATED FOODS In Section 1, we begin the study of nutrients and foods by looking at the main bulk nutrients that our diets contain: protein, carbohydrate and fat. Before one can consider individual vitamins and minerals, one has to know about the nutrients that make up most of our diets, namely the bulk nutrients. These are the suppliers of food energy, essential amino acids and fatty acids. You will need to understand these so as to manipulate them with skill. Areas Covered Proteins The carbohydrates Fibre Fats Classes of foods based upon composition SECTION 2 THE CELL & CELL ENERGY This section will illuminate the nature of the cell and explain how the energy of the cell is generated and what functions the cell must perform using that energy. It explains calories as units of energy measurement and the dynamic role of the enzymes in the cells. Areas Covered The cell Cell energy The energy content of food What else does the body have to do with its energy? How does the body release energy from food? Enzymes The overwhelming importance of cell energy The vitality of cells and tissues The key role of blood glucose What key factors are most likely to erode good vitality? Go-factors for enzymes Internal cell environment Enzyme poisons SECTION 3 THE ENVIRONMENT INSIDE THE CELL This section explains the importance of the controlled environment inside the cell. It particularly stresses how important it is to maintain the balance between sodium and potassium and between calcium and magnesium. Areas covered Out of balance intakes of sodium and potassium Calcium and magnesium balance Calcium mishandling SECTION 4 THE NEED FOR THE CELL TO SELF CLEANSE This section shows you how the cell needs to remain vital and active and to maintain the integrity of its energy systems and enzymes. It stresses the cell's need to excrete waste and toxic materials and to actively cleanse. This approach is both naturopathic and science-based. Areas covered Naturopathic elimination The concept of self-cleansing Naturopathy Vitality Chronic and acute Suppression SECTION 5 THE MICRO-MINERALS & THEIR CONTRIBUTION TO THE CELL This section emphasises and explains the importance of micro-minerals. It shows them in their role as enzyme activators and how they contribute in this way to cell energy and to maintaining the cell's integrity and function. It explains the key roles and characteristics of individual micro-minerals. Areas covered How metals act as enzyme activators Iron Zinc Manganese Copper Chromium Selenium Molybdenum General supplementation policy on trace metals Non-metallic micro-minerals Toxic metals Notes on metallic macro-minerals SECTION 6 THE VITAMINS This section covers the entire group of vitamins. It shows how they activate enzymes, contribute to cell energy and increase vitality. It explains their differing functions and characteristics. Areas covered Vitamins defined Intakes and rnis for vitamins How vitamins work The vitamins Non-vitamin nutrients How vitamins contribute to cell energy and increase the life force Food sources of the vitamins SECTION 7 BOWEL FLORA – HOW IT AIDS CLEANSING & MAINTENANCE OF A GOOD BODY ENVIRONMENT This section explains how the complex population of bacteria in the intestines contribute to maintaining vitality and health. In particular, it will become clear how these bacteria aid cleansing and the maintenance of a good environment within the body, which is so essential to good health. It includes how to nurture your own bowel flora organisms. Areas covered The bacteria of the large intestine (the bowel) The alternative view of desirable and undesirable bowel flora The benefits from an acidic lower bowel The effect of bowel flora upon cleansing Association of lactobacillus with milk Synthesis and absorption of b vitamins The reciprocal effects of bowel flora The bowel flora from infancy to adulthood Candida albicans How to maintain the bowel flora The use of bowel flora products SECTION 8 CHARACTERISTICS OF THE MAIN FOODS. SUPPRESSIVE VERSUS ELIMINATIVE FOODS This section identifies the 'suppressive' foods - those which block the body's elimination of toxins. It separates them from the 'eliminative' foods - those which enable or enhance the voiding of toxins. It gives the characteristics (in this respect) of the main food groups. It will tell you what problem foods to avoid and identify the acid-producing foods. Areas Covered Milk as a problem food Wheat and rye as problem foods Vegetables Relation of elimination to acidity The two-step process of elimination The neutral grains Salt Sugar SECTION 9 THE COMPOSITION OF FOODS This section provides a great deal of data on the composition of foods, their content and the main differences between them. This is a working mass of data to enable your own design of health-giving diets. Areas Covered Commentary on food tables The spread of bulk nutrients The spread of mineral nutrients SECTION 10 ALLERGIES, INTOLERANCE & SENSITIVITY. MICRO-MINERALS & THEIR CONTRIBUTION TO THE CELL This section is an introduction to allergies or intolerances - what they are; physical signs and symptoms, the most frequent; masked/hidden and/or addictive allergies; causes of allergy - food, chemical, emotional and mental; stages of allergy; different types of allergy - fixed, variable, cyclic; managing allergies and sensitivities - how to handle them; rotation diets (including the rotation chart); allergy testing and its limitations; food additives and chemicals; the role of nutrition in all this. Areas Covered Allergic reactions defined The nature of allergies and the effect they have Obvious reactions The four main classes of allergy The possible underlying causes of allergy Viewing allergy tests and their limitations What help is available to deal with allergies The key role of nutrition in the underlying case and treatment of allergy How allergies interfere with treatment The concept of neutralisation The allopathic or orthodox drug approach SECTION 11 DESIGNING DIETS This section provides clear guidance on designing maintenance nutritional diets that, compared to most ordinary diets, should improve health. Areas Covered Dietary paragraphs Using the dietary paragraphs to make up diets SECTION 12 THE USE OF SUPPLEMENTS This section explains and demystifies the subject of vitamin and mineral supplements and their use. It enables you to design simple maintenance and health-giving programmes of supplementation. Areas Covered General guidelines in the use of supplements Always attend to the diet first Preparing for mineral and vitamin supplementation Steps in supplement intake Simple and effective combinations The eliminative qualities of magnesium and calcium Less frequently used combinations Use of multiple formulations Adding in the trace elements as a further stimulant of toxin elimination & for correction of deficiencies On to the next stage – zinc and manganese Conditions where practitioners of nutritional medicine might use such formulae Vitamins a & d Vitamins c & e Choline & inositol Calcium pantothenate The role of the practitioner of nutritional medicine PART TWO includes the following 15 sections: SECTION 1  NATUROPATHY, ITS NATURE AND ITS HISTORY In this section we introduce the medical system known as “naturopathy”. We do so because this system provides the basis for understanding and using naturopathic nutritional therapies. Throughout this Course we shall refer to naturopathy and naturopathic principles and in learning and using these principles, you will hopefully discover a dynamic view of health and illness that will excite you and will inform and motivate your future practice. Areas Covered The Basic Principles of Naturopathy The Early Days: Hydrotherapy as the Core Therapy Progress of Naturopathy in the United States The Halycon Years of Naturopathy in Britain The Suppression of Naturopathy and its Rebirth The Details of Hydrotherapy Techniques The Range of Today’s Naturopathic Techniques Published Research into Naturopathy and General Acceptance Today’s Activities at Health Spas Naturopathy in Relation to Scientific Medicine Naturopathy in Relation to Biochemistry: the Principles of “General Chronicity” Naturopathy as the Philosophical Base for other Therapies SECTION 2 PHILOSOPHY OF NATUROPATHIC NUTRITIONAL THERAPEUTICS In order to begin to understand Nutritional Therapeutics, we have to understand the philosophy that is at its very basis. One will be departing quite fundamentally from conventionality and as the truth about natural medicine and natural nutrition unfolds in this Course, the student will, in all probability, come to realise that holism is a higher form of knowledge; one that transcends the materialistic and the mechanistic and will lead you on the first steps of this most exciting of all journeys. Areas Covered The status of knowledge about diet in relation to health The pressure of conventional opinion The limitations of the conventional approach What goes in must affect health in the long run The body's resistance to deterioration Profound effects from treatment The life force in relation to scientific concepts The nature of toxins Starting to look at the route for recovery Acute conditions, inflammation and hyperactivity Routes by which toxins enter the body Routes of exit of toxins Movement of toxins within the body: toxic locations Iridology Knife edge between healing and non-healing The effects to be expected from toxins residing in tissues SECTION 3 SYNTHESIS OF NATUROPATHY & SCIENCE What is to be presented in this Section is pertinent to the whole question of the initiation of chronic diseases. If we look in the pathology texts and consult the sections on individual types of chronic disease, we usually find an explanation of the cause (aetiology) on a superficial level. However, when we begin to probe into the cause of the causes, we soon hit an impenetrable wall of “not knowing”. It is in this Section that we aim to open the door to this question and therefore give a route back from chronic disease. Areas covered Introduction: a specialized meaning of “Chronicity” The Nature of Toxic Damage – Non-Specific Cell Toxicity The Nature of Membranes Mechanisms of Protein Synthesis and their Vulnerability to Toxins Damage to Mitochondria and the Endoplasmic Reticulum Relationship of General Cellular Damage to Cancer The Nucleus, DNA and their Vulnerability to Toxins DNA Repair Mechanisms The Nature of Toxic Damage – Specific Cell Toxicity Cell Damage and the “General Chronicity” Theory SECTION 4 THE PRACTITIONER’S ROLE In this Section we wish to paint a picture that fairly fully describes this role. It is important to build a set of views about your future role that is fully compatible and interwoven with the naturopathic philosophy and data given in the previous Sections of the Course.  Areas covered Introduction to the Role of the practitioner The Wider Environment The Microcosm of the Consulting Room patient & treatment pimary components of the Practitioner’s role a working relationship & commitment to each patient physical examination communicating & recording the prescription providing nutritional products required for therapy communication with doctors spreading the word SECTION 5 UNDERSTANDING THE DEPTH OF DISEASE Here is where the clinical work begins. We begin by thinking about this one aspect – how sick is your patient? You need some idea as to how big the problem is that lies before you. Areas covered The Nature of Health and Disease and the Approach to Treatment Some of the Misconceptions Flexibility of Disease Definitions Arthritis as an Example Do You Need a Hospital Diagnosis When You Are Not Unwell? Homotoxicology and the Teachings of Reckeweg Reckeweg’s Six Levels of Deterioration Examples of Progressive Sequences of Medical Conditions The Miasmic Background: Important but Disputed territory The Three Basic Homeopathic Miasms The Tubercular Miasm The Carcinocin Miasm The Sub-divisions of the Tubercular Miasm Note on Iridology SECTION 6 THE CONCEPT OF ELIMINATORY PRESSURE & ITS MANAGEMENT Eliminatory pressure is the term we use to denote the combined effect of all the various naturopathic-type measures we apply to help the body biochemistry of a sick person to return to normal. According to the “Theory of General Chronicity”, the normality of the biochemistry of the body cells, and hence their degree of freedom from toxicity and damage, is our yardstick of general health and vitality. Areas covered The Nature of Eliminatory Pressure Differences of Response to Naturopathic Pressure The Interactions between Toxins and Toxic Damage Regulating Eliminative Pressure at Manageable Levels The Basics of Generating Eliminatory Pressure Fasting: Free Radicals and Antioxidants “Firing up” Eliminatory Pressure with Fruit The Stage I and Stage 2 Elimination Using Foods to Generate Controlled Levels of Eliminatory Pressure Using Supplements to Generate Controlled Levels of Eliminatory Pressure Contributions to Eliminatory Pressure from Herbs and Special Nutrients Levels of Eliminatory Pressure, Understanding and Managing Them The Effectiveness’, or Otherwise, of Eliminatory Reactions The Concept of the “Chronically Acute” The Approach to Overall Management of the Case SECTION 7 TAKING THE CASE HISTORY & UNDERSTANDING ORGANS AND ORGAN FUNCTIONS In this Section we concern ourselves with the actual technique for taking down the particulars of the case. Before we can carry out a full naturopathic diagnosis, we shall need to understand the principles of ‘Plotting the Course of Disease’. It is from this that we will gain a full appreciation of how the sick person came to be in their present condition and this will then lead us on to the question of what to do about it.  Areas covered The More Basic Facts The Aims and Objectives in Taking the Case The Organ States Assessing the Naturopathic State of Organs Hierarchy of Organs Organ-Specific Diagnosis Individually Important Organs and Systems Blood Sugar in Relation to Vitality: Hypoglycaemia The Adrenal Glands how should we recognise adrenal exhaustion clinically? The Liver The Kidneys The Immune System Location of Immune System Components. Functions of Immune System Components. Nutritional Therapy Interpretation of Immune System Signs The Skin SECTION 8 INTERPRETATION OF CASE HISTORY AND UNDERSTANDING INDIVIDUAL REACTIVITY In this Section, we would like you to consider the inevitability of the rules that apply to progression along the pathway to chronic disease, and to the possibility of return from any position that is well down that path. From understanding the case, you will be able to determine what the treatment should be. Areas Covered The Naturopathic Laws and Observational Skills The Progression of Disease More about the Acute and the Chronic The Nutritional Therapist’s View of Disease The Allopathic View of Disease More about “Charting the Naturopathic Ebb and Flow” The Multifactorial Diagnosis See What’s Moving, What’s Changing Assessing Individual Reactivity Let the Case Taking Stage Foreshadow the Interpretation just a Little Note on The Chinese Medicine Connections SECTION 9 THE TOOLS OF THE TRADE & USING DIETS AS TREATMENT Using the information presented to you in Part One of the course, you will be able to use those same dietary paragraphs and move towards a very flexible prescribing of individually designed diets. You will make up a diet for each patient that will embody a carefully thought out modulation of the elimination/suppression aspect of our approach to health.  Areas Covered What we have covered already Many people may seem not to need special diets Avoid becoming paranoid Choices in dietary design More about the food classes Facing realism in your range of non-therapeutic prescriptions Adaptation for vegetarians Elements of directional dietary prescribing The approach to actual therapeutic prescription SECTION 10 THE TOOLS OF THE TRADE & USING SUPPLEMENTS AS TREATMENT We provided advice in Part One of the Course on the use of supplements. We introduced the ratio between magnesium and calcium, the use of micro-minerals and the use of zinc and manganese to name but a few. Here we explain further the steps needed to apply these essential tools to ensure that your treatment advice is successful. Areas Covered The latest advice provided by the Introductory Nutritional Course supplementation Legal Restraint upon use of Supplements SECTION 11 THE TOOLS OF THE TRADE & USING HERBS AS TREATMENT In the course of our treatment we often need to deal with common herbs. This is to produce certain organ-specific or system-specific effects, not obtainable with other nutrients. The effect of this is not to make Herbalists of us, but to ensure that these remedies are very carefully selected for their compatibility with other nutrients.  Areas Covered Aloe vera Bromelain St john’s wort Gingko biloba Silymarin SECTION 12 ACTIONS OF GROUPS OF PHYTONUTRIENTS This Section begins to delve into what lies behind the known fact that fruit and vegetable consumption inhibits many diseases. What are the substances within them that are responsible for such an important protection of the human body? Each of the main groups is examined with the main purpose being to familiarize the Student with these substances and to offer scientific evidence that some of these really do protect against disease. Areas Covered The Position of Phytonutrients Among Other Factors What are Phytonutrients? The Place of Phytonutrients among Secondary Plant Metabolites The Different Groups of Beneficial Phytonutrients Evidence for anti-disease activity SECTION 13 SPECIAL SUPPLEMENTS & THE COMBINED PRESCRIPTION When we write about “special supplements”, we mean to refer to those substances that are used as nutritional supplements and which do not fit into any of the previous categories mentioned. Here we teach the Student that they may in fact include many substances from many groups, leading to a diversified classification that each has their own special effects, conferring unique advantages upon the taker of them. Areas Covered Special Supplements & combined prescription Conducting the Consultation SECTION 14 STEERING A COURSE THROUGH TREATMENT – FLEXIBILITY AND INSIGHT Having not specifically addressed the question of what happens after the initial consultation, it is here that we bring together all the information that has been presented to you in the pages of this Nutritional Therapeutics Course, therefore, making this Section a recapitulation of things we have covered already, but brought together in a cohesive treatment of the subject. Areas Covered Progressing the Case Things to do at the First Consultation to help towards the Second The Second Consultation the meaning of different outcomes Constipation and Diarrhoea as incidents in Treatment. Titration of Bowel Flora The Nutritional Therapy Intensive Cleanse Diet Enemas Supplements Juices Duration Supplement Sequences in Treatment From Calcium Formulations to Calcium-Free Formulations Other Progressions Allergies, Intolerances and Hypersensitivities SECTION 15 SNAGS, CLEANSES AND CASE HISTORIES TESTIMONIALS Here's what students have to say about the course Kate Woolger, pilates instructor UK I chose the Plaskett College as I wanted something which was flexible and could be done in my own time. The content of the course really appealed. The study experience has been enjoyable - sometimes hard if a subject wasn’t so interesting. In regards to changes I have already implemented, I’m more thoughtful of thinking things through from the inception rather than just looking at the problem"

Social Services and Health Care Units AB Training Academy Scottish Vocational Qualification 3 Social Services and Healthcare at SCQF level 7 Core/mandatory Units H5RY 04 (SCDHSC 0031) — 9 SCQF Credits at SCQF level 7 Promote effecBve communicaBon ♦ Establish understanding about individuals’ communication ♦ Support individuals to interact through communication ♦ Communicate effectively about difficult, complex and sensitive issues ♦ Communicate using records and reports H5LD 04 (SCDHSC0032) — 10 SCQF Credits at SCQF level 7 Promote health, safety and security in the work setting ♦ Maintain health, safety and security in the work setting ♦ Promote health and safety in the work setting ♦ Minimise risks arising from emergencies H5LE 04 (SCDHSC0033) — 9 SCQF Credits at SCQF level 7 Develop your pracBce through reflecBon and learning ♦ Reflect on your own practice ♦ Take action to enhance your practice H5S0 04 (SCDHSC0035) — 9 SCQF Credits at SCQF level 7 Promote the safeguarding of Individuals ♦ Maintain your understanding and awareness of harm, abuse and safeguarding ♦ Implement practices that help to safeguard individuals from harm or abuse ♦ Develop relationships that promote safeguarding ♦ Promote rights and inclusion ♦ Work in ways that promote wellbeing ♦ Support individuals to keep themselves safe Op;onal DK3M 04 (SFH CHS17) — 8 SCQF Credits at SCQF level 7 Carry out extended feeding techniques to ensure individuals nutriBonal and fluid intake FP8N 04 (SFH CHS19) — 8 SCQF Credits at SCQF level 6 Undertake rouBne clinical measurements DK2X 04 (SFH CHS3) — 8 SCQF Credits at SCQF level 6 Administer medicaBon to individuals FP8D 04 (SFHC HS8) — 8 SCQF Credits at SCQF level 7 Insert and secure urethral catheters and monitor and respond to the effects of urethral catheterisaBon DL00 04 (SFH CHS132) — 8 SCQF Credits at SCQF level 7 Obtain venous blood samples FP8F 04 (SFH CHS4) — 8 SCQF Credits at SCQF level 7 Undertake Bssue viability risk assessment for in

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans

Duration 2 Days 12 CPD hours This course is intended for This course is designed for individuals in a variety of job roles whose primary responsibility is not project management, but who manage projects on an informal basis; who contribute as members of a project team; or who wish to incorporate project management practices into their personal work. It is also beneficial for anyone who is considering a career path in project management and desiring a complete overview of the field and its generally accepted practices. Overview In this course, you will identify the elements of sound project management and apply the generally recognized project management practices to successfully manage or participate in projects. You will: Identify the key processes and requirements of project management. Initiate a project. Use a Predictive approach to plan for time and cost. Use an Adaptive approach to plan a project. Plan for project risks, communication, and change control. Manage the execution of a project. Close a project. This course teaches the fundamentals of project management and its underlying structure and elements, including project phases, project life cycles, stakeholders, and areas of expertise. These, coupled with the ability to identify the project management processes that are recognized industry wide as good practice, will help you to apply effective project management techniques to improve the efficiency of your projects and ensure their success. This course is designed to cover various project management approaches and is not intended to focus on a single methodology or framework. Lesson 1: Getting Started with Project Management Topic A: Identify the Characteristics of a Project Topic B: Identify the Project Approach Topic C: Identify the Leadership Roles in a Project Lesson 2: Initiating a Project Topic A: Create a Project Scope/Vision Statement Topic B: Identify the Essential Skills for a Project Team Topic C: Identify the Risks to a Project Lesson 3: Planning for Time and Cost in Predictive Projects Topic A: Create a WBS Topic B: Create a Project Schedule Topic C: Determine Project Costs Lesson 4: Planning for Adaptive Projects Topic A: Create Epics and User Stories Topic B: Build a Product Backlog Topic C: Create an Initial Release Plan Topic D: Conduct a Sprint Planning Meeting Topic E: Replan the Project Lesson 5: Planning for Project Risks, Communication, and Change Control Topic A: Analyze the Risks to a Project Topic B: Create a Communication Plan Topic C: Develop a Change Control Plan Lesson 6: Managing a Project Topic A: Begin Project Work Topic B: Execute the Project Plan Topic C: Track the Progress of an Adaptive Project Topic D: Report Project Performance Topic E: Implement Change Control Lesson 7: Closing a Project Topic A: Close a Sprint, a Release, or an Adaptive Project Topic B: Close a Predictive Project Topic C: Create a Final Report

Frame Relay training course description A comprehensive look at Frame Relay, particularly with reference to a IP routed environment. Note this course is run as a workshop and therefore the contents are flexible. What will you learn Recognise the issues of using Frame Relay Describe Frame Relay. Configure a Cisco router to use Frame relay. Frame Relay training course details Who will benefit: Anyone working with Frame Relay. Prerequisites: Intro to data communications & networking Duration 1 day Frame Relay training course contents Introduction Packet switched networks, PVCs, SVCs. Topologies, Full mesh, partial mesh, Hub and spoke. Basics DLCI, CIR, LMI, the local loop. Configuring routers for Frame Relay Inverse ARP, static mappings, subinterfaces More Frame Relay Burst rates, FECN, BECN, the DE bit, Traffic shaping. Voice Over Frame Relay

Lawful Intercept training course description Packet based networks require a different approach to Lawful Intercept (LI) than that used in circuit switched networks. This course focuses on what Lawful Interception and Data Retention (DR) means to communications service providers in the IP and NGN areas. The course assumes a basic knowledge of IP networking (i.e. DNS, TCP/UDP, IP, RTP) and the building of services on an IP platform (e.g. SIP, SDP, FTP, HTTP). The course first looks at the regulatory context for LI and DR and how this is translated to a practical architecture. What will you learn Recognise the legal and regulatory obligations to provide LI and DR. Identify the components of the handover architecture for each of LI and DR. Identify the preferred location of points of interception and points of retention in the IP network. Map intercepted material to handover protocols. Understand the data mapping defined in the available standards for both LI and DR. Lawful Intercept training course details Who will benefit: Technical and managerial staff needing to implement public networks. Prerequisites: TCP/IP Foundation Duration 1 day Lawful Intercept training course contents What is meant by LI and DR? Review of regulation: Data protection Directive; Data Retention Directive; RIPA. LI architectures Handover and Interception: ETSI standards ES 201 671 and TS 102 232. LI handover protocol IRI and CC handover; correlation; manual interfaces. DR architectures Handover of query results; points of retention. DR query command set Retrieval of retained records. Security concerns Operation privacy; target privacy; storage and transmission integrity. Implementation Identifying PoI and PoR for provided services. LI and DR wrap up Interaction with other services, storage obligations (volume, time, availability).

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

PgMP® Exam Prep: In-House Training This course is designed and developed by PgMP® certified consultants and instructors. Its aim is to prepare professionals who are familiar with the principles of program management for the Program Management Professional (PgMP)® Examination. The course is based on PMI's The Standard for Program Management, A Guide to the Project Management Body of Knowledge (PMBOK® Guide), and PMI's Program Management Professional (PgMP)® Examination Content Outline (current versions). Through this learning experience, you will explore: Program management from a PMI standard perspective, including the interdependencies between the five performance domains, the three program phases, and the ten supporting activities in this new and improved program management standard The difference between the five performance domains in the new program management standard and the five practice domains in the examination content outline The role and competencies of the program manager The difference between project managers and program managers - and their relationship in a program environment The difference between program managers and portfolio managers - and their relationship in a program environment How program managers align and manage benefits The best ways to engage and involve program stakeholder groups How to establish governance across the program life cycle What You Will Learn At the end of this course, you will be able to: Differentiate between the practice domains in the PMI PgMP® Examination Content Outline and the performance domains in The Standard for Program Management - Fourth Edition Name and describe the three phases in the program management life-cycle phases Describe the mapping of the life-cycle phases with the supporting program activities Identify the key outputs of the supporting program activities Articulate the interrelationships between the program management supporting processes and the mapping of processes to Knowledge Areas and Process Groups in the PMBOK® Guide - Sixth Edition Apply program management knowledge to answer foundation and scenario-based questions Summarize the process and eligibility criteria for earning the PgMP® credential Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Programs, projects, and portfolio definitions differences, and how they relate The definition of a component and how it relates to a program Representative program management life cycle Role of the program manager and the program office The difference between the program management practice and performance domains Program Register and Knowledge Asset Management Program registers, and how they are used to manage knowledge assets Knowledge asset management, beginning with the data, information, knowledge, and wisdom (DIKW) Model Knowledge assets and relationship to the performance domains The program manager as a knowledge asset manager Types of Programs Perspectives on programs to establish the 'right' perspective Categories of programs based on the program standard Scenario-based questions Program and Organization Strategy Alignment An overview of the Program Strategy Alignment performance domain Exploration of the elements of strategic alignment, i.e., the business case, program charter, and program roadmap Exploration of organization maturity and strategic alignment Scenario-based questions that reference both the Program Strategy Alignment performance domain and the Strategic Program Management practice domain Program Benefits An overview of the Program Benefits Management performance domain Exploration of each benefits management interaction with the representative program management life cycle: Benefits IdentificationBenefits Analysis and PlanningBenefits DeliveryBenefits TransitionBenefits SustainmentScenario-based questions that reference both the Program BenefitsManagement performance domain and the Benefits Management practice domain Program Stakeholder Engagement An overview of the Program Stakeholder Engagement performance domain Exploration of each stakeholder engagement performance domain activity: Program Stakeholder IdentificationProgram Stakeholder AnalysisProgram Stakeholder Engagement PlanningProgram Stakeholder EngagementProgram Stakeholder CommunicationsScenario-based questions that reference both the Program StakeholderEngagement performance domain and the Stakeholder Management practice domain Program Governance An overview of the Program Governance performance domain Exploration of each program governance performance domain activity: Program governance practicesProgram governance roles and responsibilitiesProgram governance design and implementationGovernance relationship within programsScenario-based questions that reference both the Program Governance performance domain and the Governance practice domain Program Life Cycle Management An overview of the Program Life Cycle Management performance domain Exploration of the three phases in the representative program life cycle: Program DefinitionProgram DeliveryProgram ClosureExploration of the interaction between program activities and integration managementScenario-based questions that reference both the Program Life CycleManagement performance domain and the Program Life Cycle practice domain Program Management Supporting Activities - Part 1 An overview of the program management supporting activities Exploration of 5 of 10 supporting activities: Program change managementProgram communications managementProgram financial managementProgram information managementProgram procurement managementScenario-based question(s) presented after each supporting activity Program Management Supporting Activities - Part 2 Exploration of the remaining 6 of 10 supporting activities: Program quality managementProgram resource managementProgram risk managementProgram schedule managementProgram scope managementScenario-based question(s) presented after each supporting activity Program Management Professional (PgMP®) Examination Application process and timeline General and special eligibility criteria International Institute's Online Learning Tool - access to sample examination questions Program Management Professional (PgMP®) Examination breakdown of domains and subdomains Terms and conditions of the exam PgMP® Professional Code of Conduct

Duration 3 Days 18 CPD hours This course is intended for Risk managersBusiness Process OwnersBusiness Finance ManagersBusiness Risk ManagersRegulatory Compliance ManagersProject ManagementPersons responsible for information security or conformity within an organization Overview To understand the concepts, approaches, methods and techniques allowing an effective risk managementaccording to ISO 31000To understand the relationship between the risk management and the compliance with the requirements ofdifferent stakeholders of an organizationTo acquire the competence to implement, maintain and manage an ongoing risk management program accordingto ISO 31000To acquire the competence to effectively advise organizations on the best practices in risk management In this three-day intensive course participants develop the competence to master a model for implementing risk management processes throughout their organization using the ISO 31000:2009 standard as a reference framework. Day 1 Introduction to the Risk Management framework according to ISO 31000 Concepts and definitions related to Risk Management Risk Management standards, frameworks and methodologies Implementation of a Risk Management framework Understanding an organization and its context Day 2 Risk identification and assessment, risk evaluation, treatment, acceptance, communication and surveillance according to ISO 31000 Risk identification Risk analysis and risk evaluation Risk treatment Risk acceptance and residual risk management Risk communication and consultation Risk monitoring and review Day 3 Risk assessment methodologies according to ISO 31000 and Certification Exam Presentation of risk assessment methodologies Certification Exam

PMI-ACP® Exam Prep: In-House Training This course builds on the candidates' practical experience of Agile in the workplace to equip them with the broad range of knowledge and skills required for the PMI® Agile Certification exam. It will follow the PMI® requirements and reference the suggested reading list, including the Agile Practice Guide, but will not be limited to those areas. Within the profession and discipline of project management, Agile continues to develop as a significant and important aspect of bringing change to an organization. Where the products of change must be delivered to the business 'on time,' Agile is often the chosen methodology. In addition to equipping candidates for the PMI® Agile Certification examination, this course will also support candidates in taking a more informed and effective role in Agile projects. It will also enable them to take a significant role in encouraging and enabling the organization to become or develop as an Agile environment. What you will Learn You will learn how to: Appreciate the wider aspects of Agile project management tools and techniques Integrate various disciplines within Agile Tailor / customize Agile to suit the needs of different projects Prepare yourself for the PMI® Agile Certification examination Getting Started Introductions Agenda Expectations Foundation Concepts Defining 'Traditional' Project Management Project management parameters The 'traditional' approach to the parameters Strengths and weaknesses of the traditional approach Defining 'Agile' Project Management Project management parameters revisited The 'agile' approach to the parameters Strengths and weaknesses of agile Managing projects with traditional and agile methods Can the two approaches co-exist? Leveraging the benefits of both methods Options for using both methods on a project Avoiding the elephant traps Key aspects of the PMI® Agile Certified Practitioner (PMI-ACP)® Handbook Overview Eligibility requirements Exam information Exam Blueprint Continuing certification requirements Key aspects of the PMI Agile Certification Examination Content Outline Introduction Agile exam content outline Tools and techniques Knowledge and skills Domains and tasks (not examined) An Introduction to Agile and Implementing Agile Definable work vs. high-uncertainty work Project factors that influence tailoring The Agile Manifesto and 12 Principles Agile mindset Agile domains and tasks Agile Tools and Techniques Related to PM 'Hard Skills' Planning, monitoring, and adapting The need for planning, monitoring, and adapting The Agile approach to planning and plans The Agile planning tools and techniques The Agile monitoring tools and techniques The Agile approach to adapting Product quality A definition of 'product quality' Setting the standard for product quality Agile tools and techniques for achieving product quality Risk management A definition of 'risk' What is 'at risk'? The acceptability of risks The Agile tools and techniques for managing risks Agile Tools and Techniques Related to PM 'Soft Skills' The difference between PM 'hard and soft' skills Communications The importance of communications Forms of agile communications Communications within the project Communications from the project Communications to the project Making communications the cultural norm Interpersonal Skills Defining and understanding management Defining and understanding leadership Defining and understanding servant leadership Delegating vs. empowering Playing to people's strengths Overcoming the roadblocks Core Agile Tools and Techniques The philosophy of core Agile tools and techniques Agile estimation Will traditional forms of estimating work for agile? The relationship between estimating and guessing The relationship between estimating and sizing The where, who, and how of agile estimating Agile analysis and design Product analysis and design from a user point of view Product analysis and design from a supplier point of view Product analysis and design from an agile project point of view Value-Based Agile Tools and Techniques The role of value-based tools and techniques in bridging traditional PM with Agile Value-based prioritization Value-based prioritization and agile projects Investment appraisal methods Regulatory driven Customer driven Ranking methods (MMF, MoSCoW) Metrics What should we measure / track? Methods of measuring / tracking Adding value with metrics Process Improvement Value-stream analysis Value-stream mapping Agile Knowledge and Skills Context of Agile Knowledge and Skills vis-à-vis Agile Tools and Techniques Agile Knowledge and Skills Process focused People focused Product focused Project focused Exam Preparation and Course Closure The application process - where are you now? The 'Exam-Focused Journal' - what you still have to do Further preparation - self-study schedule Exam topic review Practice exam Practice exam debrief Course closure