6329 Communication Skills courses

Embark on a transformative journey with our course, 'Parenting Skills: Raising Healthy Kids.' Parenthood isn't just a role; it's an art and a science, blending instinct with strategy. This curriculum demystifies the 'Nothing to It Parenting' myth, offering a structured approach to nurture children's physical and emotional well-being. From understanding the pivotal phases of childhood to the essence of effective communication, this course encapsulates the essence of raising resilient, value-driven children. Whether you're in the 'Point and Click' phase or navigating the complexities of adolescence, this course is a treasure trove of insights. Learning Outcomes Decode the myths surrounding effortless parenting and appreciate the nuances of the role. Identify and adeptly navigate the two pivotal phases of parenting. Instil core values in children from an early age through strategic techniques. Master communication strategies to connect deeply with your child. Understand the rationale behind children's behaviour and foster positive discipline. Why choose this Parenting Skills: Raising Healthy Kids course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Parenting Skills: Raising Healthy Kids Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Parenting Skills: Raising Healthy Kids course for? New parents seeking guidance in their parenting journey. Educators aiming to understand child behaviour better. Counsellors working with children and families. Individuals planning to start a family in the near future. Grandparents aiming to provide modern supportive care. Career path Child Behaviour Consultant: £25,000 - £50,000 Parenting Coach: £20,000 - £45,000 Child Psychologist: £31,000 - £87,000 Family Therapist: £26,000 - £52,000 School Counsellor: £23,000 - £39,000 Childcare Centre Manager: £24,000 - £40,000 Prerequisites This Parenting Skills: Raising Healthy Kids does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Parenting Skills: Raising Healthy Kids was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Parenting Skills: Raising Healthy Kids Advance Parenting Skills Promo 00:02:00 Training Goals 00:12:00 The Myth of: Nothing to It Parenting 00:31:00 2 Phases of Parenting: Point and Click Phase, Adolescent Phase 00:26:00 Adolescent Phase 00:17:00 Start to Teach Good Values Early! 00:13:00 Parenting Basic 00:05:00 Communication Skills 00:33:00 Re-Framing 00:13:00 Why Do Kids Do The Things They do 00:15:00 Parents Pledge 00:16:00 Discipline 00:13:00 Life Lessons 00:10:00 Assignment Assignment - Parenting Skills: Raising Healthy Kids 00:00:00

Gain essential training skills and earn a CPD Certified Diploma with our Train the Trainer course. Learn effective communication, engagement techniques, and how to establish credibility with your audience. Perfect for aspiring trainers or professionals looking to enhance their training abilities. Enrol now for expert guidance and a recognised certification.

Description: Human Psychology is a mysteries thing that controls all the activities of a human. Are you surprised when reading the word sales psychology? Yes, psychology works in the selling of a service or word. The Level 2 Certificate in Sales Psychology course helps you to use the knowledge of psychology for selling and promoting your services. Let us illustrate the idea with the simple example. When you went to the shopping mall, you will see many beautiful and intelligent salespersons. One of the common skills is their communication skills. They try to talk to you and try to understand your desire and needs. Based on that, they attempt to convince you to buy their service. Throughout the course, you will learn to understand the human psychology so that you can take the decision and use simple metal tricks for generating revenue. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Sales Psychology is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Sales Psychology is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The True Value of Understanding the Psychology of Sales How to Make More Money Through Sales Psychology 00:08:00 Why Sales Could be the Most Profitable Skill in the World 00:04:00 Powerful Tricks of the Trade How to Reduce the Number of Times You Hear the Word 'No' 00:08:00 One of the Most Powerful Weapons in the Professional Sales Person's Arsenal 00:06:00 The Secret of Why 'Always Be Closing' Works 00:07:00 How to Use the Powerful and Subtle Technique of 'Assuming the Sale' 00:12:00 The Most Powerful Negotiating Tool Ever 00:07:00 How to Never Overcome an Objection Again 00:07:00 A Little Known Sales Secret Used by Only the Top 1% of Sales People 00:07:00 Sales Success Secrets How to Succeed Without Relying On 'Techniques' 00:06:00 How the Psychology of Sales SAVES You Money in Your Everyday Life 00:06:00 How to Make Prospects Like You 00:09:00 How to Be Persistent Without Irritating the Prospect 00:11:00 How to Avoid EVER Being Annoying! 00:08:00 The Most Important Idea in Sales 00:10:00 How to Create a Powerful Self Image in the Eyes of the Prospect 00:08:00 The True Power of Psychology in Sales 00:03:00 Review of Key Ideas to Making More Money in Sales Through Psychology A Summary of These Powerful Techniques and Ideas 00:08:00 Mock Exam Mock Exam- Level 2 Certificate in Sales Psychology 00:20:00 Final Exam Final Exam- Level 2 Certificate in Sales Psychology 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Discover the vital role of a Learning Support Assistant in enhancing educational experiences for students. Explore responsibilities, skills, and strategies for providing individualized support in diverse learning environments. Learn how to assist teachers, facilitate student engagement, and promote inclusive learning opportunities. Start your journey toward making a difference in students' lives today.

Healthy boundaries start by knowing yourself at a deeper level. Learn how, who and when to say Yes or No to in a way that serves all.

Good coaching and mentoring - skilled employees - productive business culture As a mentor, you don't just enhance employee skills, but lift their confidence too. It makes a genuine difference in their professional and personal development. So if you want to step into a mentorship position and empower employees to become more confident in their roles, this Level 3 Diploma in Coaching & Mentoring course is all you need.  Effective coaching and mentoring are essential in today's time. It helps in improving employee performance, enhancing employee productivity and reducing employee turnover. This Level 3 Diploma in Coaching & Mentoring course will give you valuable insights into how coaching and mentoring works. Here, you'll learn how to set smart goals and develop plans to meet them. Furthermore, you'll get to know the importance of feedback in coaching and understand how to determine employee strengths and motivate them to work on their weaknesses. In the end, you'll discover the strategies to overcome roadblocks to stimulate growth.  Enrol now and upskill your workforce for better organisational benefits! Learning Outcomes Understand how coaching and mentoring works and know their differences Learn the skills to develop high potential personnel Determine the importance of building trust with clients and employees Be able to help employees reach their goals Identify the importance of providing feedback Be able to bring the best out of employees Who is the Course for? This Level 3 Diploma in Coaching & Mentoring course is suitable for professionals interested in gaining the relevant skills in coaching and mentoring. The course will open doors to outstanding career opportunities.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Level 3 Diploma in Coaching & Mentoring course provides useful skills to possess and would be beneficial for the following professionals: Life Coach Mentor Talent Coach   Updated Version - Level 3 Diploma in Coaching & Mentoring Module 1 - Introduction to Coaching and Mentoring 00:15:00 Module 2 - Coaching and Mentoring Objectives and Processes 00:16:00 Module 3 - Ethical Aspects of Coaching and Mentoring 00:32:00 Module 4 - Coaching and Mentoring Models Part-1 00:17:00 Module 5 - Coaching and Mentoring Models Part-2 00:15:00 Module 6 - Effective Communication Skills 00:13:00 Module 7 - Personal Skills 00:14:00 Module 8 - Management Skills 00:14:00 Module 9 - Functional Skills 00:17:00 Old Version - Level 3 Diploma in Coaching & Mentoring Module One - Getting Started 00:30:00 Module Two - Defining Coaching and Mentoring 00:30:00 Module Three - Setting Goals 01:00:00 Module Four - Understanding the Realities 01:00:00 Module Five - Developing Options 01:00:00 Module Six - Wrapping it All Up 00:30:00 Module Seven - The Importance of Trust 01:00:00 Module Eight - Providing Feedback 00:30:00 Module Nine - Overcoming Roadblocks 01:00:00 Module Ten - Reaching the End 00:30:00 Module Eleven - How Mentoring Differs from Coaching 00:30:00 Module Twelve - Wrapping it Up 00:30:00 Activities Level 3 Diploma in Coaching & Mentoring- Activities 00:00:00 Recommended Reading Recommended Reading : Level 3 Diploma in Coaching & Mentoring 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Level 3 Diploma in Coaching & Mentoring 00:20:00 Final Exam Final Exam- Level 3 Diploma in Coaching & Mentoring 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Become a qualified Life Coach and Mindfulness practitioner with our comprehensive diploma. Learn about coaching principles, effective communication, and ethical considerations. Develop practical skills for leadership and coaching while practising mindfulness for personal growth. Enjoy guided meditations and earn a CPD certificate.

Give a compliment to your career and take it to the next level. This Driving Instructor Trainee will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Driving Instructor Trainee will help you keep ahead of the pack. The Driving Instructor Trainee incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this Driving Instructor Trainee will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Driving Instructor Trainee, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Driving Instructor Trainee course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Driving Instructor Trainee? Course 1: Driving Theory Test Preparation Course 2: Driver Safety Awareness Certificate - CPD Certified Course 3: Hybrid Vehicle Expert Training Course 4: Car Mechanic and Repair Training Course 5: Motorbike Repairing and Maintenance Diploma Course 6: Healthy Fitness Course 7: Decision Making and Critical Thinking Course 8: Anxiety Management Course 9: Time Management Course 10: First Aid Training So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Driving Instructor Trainee: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum: Course 1: Driving Instructor Module 01: The Driving Instructor Module 02: Structured Driver Training Module 03: The ADI Exams Module 04: Communication Skills and Dealing with a New Client Module 05: Learning to Drive Module 06: Driving Large Vehicles Module 07: Assessment Items Module 08: Disabilities and Impairments Course 2: Driving Theory Test Preparation Rules For Pedestrians and Users of Powered Wheelchairs and Mobility Scooters General Rules, Techniques and Advice for All Drivers And Riders Rules for Drivers And Motorcyclists Signs, Signals and Road Markings Maintenance, Breakdowns and Other Incidents Using the Road and Parking Preparation for the Test Day of the Test Your Test Result Things to Remember Sample Theory Test Questions And Much More..... Course 3: Driver Safety Awareness Certificate - CPD Certified Introduction Reading the Signals and Marks on the Road Pre-Journey Safety Check (Vehicle and Driver) In the Events of Accidents and Breakdowns Laws and Policies Involving Road Safety And Much More..... Course 4: Hybrid Vehicle Expert Training Introduction Types of Hybrid Electric Vehicles Degree of Hybridisation Components of HEVs Regenerative Systems Course 5: Car Mechanic and Repair Training Module 01: Safety Rules & Introduction to Tools Module 02: General Maintenance for Car Mechanics Module 03: Dashboard Indicator Lights Module 04: Tyres Module 05: Internal Combustion Engines & Engine Oil Module 06: The Cooling System Module 07: The Fuel System Module 08: The Electrical System Module 09: The Drive Train Module 10: Brakes Module 11: Buying a Car Course 6: Motorbike Repairing and Maintenance Diploma Introduction to Motorbike Maintenance Basics of Engine Engine Cooling and Lubrication Ignition Suspension Intake, Fuel, Clutch and Exhaust Systems Electrical Maintenance Wheels, Tires and Brakes Maintenance Transmission, Frame and Steering Cleaning, Setting Up and Storage Troubleshooting Course 7: Healthy Fitness Section 01: 7 Day Work Program Section 02: Bodybuilding Tips Section 03: HIT Section 04: Hypertrophy Section 05: Joint Health 101 Section 06: Workout Course 8: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course 9: Anxiety Management Introduction & First Concepts Understanding & Beating Anxiety More Anti-Anxiety Skills & Concepts Conclusion Course 10: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan Course 11: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Driving Instructor Trainee bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Driving Instructor Trainee is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Driving Instructor) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Description: Running your own business can prove to be a very valuable endeavour. But getting it to consistently make money requires the correct form of management. Now with this Business Management Diploma: Boot Camp course you will be able to understand the basics. This course will help you apply the best methods to creating, leading and managing your own business. You will be able to establish organisational frameworks, put in place effective HR solutions, come up with innovative strategic plans and so much more. So get this course today, and master the basics of business management. Learning Outcomes: How to execute the best procedures for creating, leading and managing their own business Formulas to settle an organisational framework by dint of operations, finance, and leadership Strategies for launching an effective and working system to hire How to commence researching and designing a strategic plan How to relate the crucial components of marketing, sales, and their company brand How to execute financial and accounting terms accurately Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Management Diploma: Boot Camp is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Management Diploma: Boot Camp is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Management Diploma: Boot Camp - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management 00:44:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:21:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Management Diploma: Boot Camp - Old Version Course Overview 00:05:00 Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Mock Exam Mock Exam- Business Management Diploma: Boot Camp 00:20:00 Final Exam Final Exam- Business Management Diploma: Boot Camp 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Want to start your freelancing career as a web designer and web developer? Then enrol the Freelancing for Designers and Developers course and be a skilled web designer and developer. Gone are the days when you need to wake you in the early morning by sacrificing your peaceful sleep and need to ready for your office. Freelancing makes your work easier than before. Convert your home to your office and be your own boss. However, the path of freelancing is not that much easy or difficult. You need to know how to handle the problems and mistakes while taking freelancing as your career. The course explains the common errors while starting your freelancing career. As the lessons proceed, you will know how to write an appropriate CV and create a stunning profile that attracts the potential clients and guarantee jobs. You will learn to set hourly rates, attending the competition, checking updates in the freelancing systems, browsing categories, and more. Finally, the course provides a list of freelancing sites and the productivity apps for the freelancers. Entry Requirement: All Freelancers new and old Newbie or Beginner Freelancers Web Designers & Web Developers UI Designers Graphic Designers Programmers Coders Front-end Developers App Developers Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Promo - Freelancing for Designers and Developers 00:02:00 Level Of Skills Updated 00:10:00 Communication Skills 00:09:00 Speed Of Response 00:09:00 Presenting Your Work 00:06:00 Professional Behavior 00:06:00 Proper-deliverables 00:10:00 Awards and certifications 00:05:00 Breadth Of Skills Skillsets 00:11:00 Why Specialist 00:03:00 Module: 02 Freelance Accepting Projects 00:08:00 Pricing Yourself 00:06:00 Time Manage for Freelancers 00:08:00 Freelance Portfolio 00:09:00 Work Life Balance 00:08:00 No Job Season 00:05:00 Module: 03 Writing Job Application 00:05:00 Job Selection 00:08:00 Job Application Automation 00:05:00 Choosing Right Client 00:10:00 Building Trust With Clients 00:05:00 Pricing Strategies 00:10:00 Winning Proposals 00:10:00 Freelancer Profile 00:11:00 Win-clients-with perfect cover letter 00:06:00 How To Communicate better with clients-new 00:02:00 Module: 04 Categories Of Freelance Websites 00:07:00 Most Popular Freelance Websites 00:08:00 Gigs Websites 00:03:00 Competition Websites 00:03:00 Craiglist 00:03:00 Job Boards 00:03:00 Startup Jobs 00:04:00 Small Task Websites 00:03:00 Cheating The Freelance System 00:06:00 Module: 05 Invoicing Apps 00:12:00 Time Tracking Mac Only Improved 00:07:00 Collaboration Apps 00:15:00 Video Conferencing Tools 00:04:00 Productivity Apps 00:07:00 Time Tracking Apps 00:17:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00